Mercure Chester Abbots Well Hotel 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.9/5 Отзывов: 616

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Mercure Chester Abbots Well Hotel - Image 1
Mercure Chester Abbots Well Hotel - Image 2
Mercure Chester Abbots Well Hotel - Image 3
Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, Великобритания

Описание

Особенности отеля

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

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Расположение отеля

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
Великобритания

GPS:53.185516, -2.848045

Телефон
Факс +44 161 388 0915

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

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Рейтинг ALL  3.9/5  Отзывов: 616

Рейтинг TripAdvisor  3.6/5  Отзывов: 2 781

Rooms need renovating

Примечание: Tripadvisor 3.0/5

aristochic Реальные отзывы TripAdvisor

The rooms need renovating badly - chipped skirting boards, dirty black pipes in bathroom, damaged bedside cabinet and ripped pillow cases. The room was on a corridor leading to the fitness center, and there was constant noise from people going that way. Staff were very pleasant. Good location and parking.

Dear Guest, Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear that the condition of your room and the noise from the nearby fitness centre affected your stay. Your comments regarding the maintenance issues — including the skirting boards, bathroom fittings, furnishings, and linen — have been noted and shared with our management and maintenance teams, as this is certainly not the standard we aim to provide. We do appreciate your kind words about our staff, and we’re pleased to hear you found them pleasant and helpful throughout your visit. We’re also glad our location and parking were convenient for you. Thank you again for your honest feedback. It helps us identify areas where improvements are needed, and we hope to have the opportunity to provide you with a much improved experience in the future. Warm Regards, Mercure Chester.

A very nice 2 for stay

Примечание: Tripadvisor 4.0/5

Emma S Реальные отзывы TripAdvisor

Having stayed 2 nights here we have nothing but praise. Upon arriving we checked into our room which had an unpleasant odour we went to reception and were quickly upgraded with no issue at all and the double room we had was lovely. Very clean with a comfortable bed everything we needed for a two.night stay. We used the health club for a swim and jacuzzi which was lovely and clean and the pool was so warm which is always a bonus. We had a couple of drinks in the bar which was also nice albeit a bit pricy but you are in a hotel. Breakfast was buffet style and there was so much choice and all good quality. The staff of the hotel are very kind, helpful and friendly. All in all a very nice stay and the hotel is perfectly placed for the city centre and Chester Zoo. Would have no.issues with staying here again 😀

Dear Guest, Thank you so much for your lovely review and for sharing your experience with us. We’re delighted to hear that, despite the initial room issue, our reception team were able to resolve it quickly and that you enjoyed your upgraded room. It’s great to know you found the room clean and comfortable, made the most of our health club facilities, and enjoyed the warm pool and jacuzzi — always a guest favourite! We’re also pleased you enjoyed the breakfast selection and found our location convenient for both the city centre and Chester Zoo. Your kind words about our staff truly mean a lot to us, and we’ll be sure to pass them on to the team. Thank you again for choosing to stay with us — we’d be very happy to welcome you back in the future 😀 Warm Regards, Mercure Chester.

Stay anywhere but here, it’s awful. Should be 2 star, not 4!

Примечание: Tripadvisor 1.0/5

Louise H Реальные отзывы TripAdvisor

In no known universe is this hotel 4 star! On entering the hotel, the pool table is an indicator of what to expect, our hearts sank when we saw that, chavtastic! There was only one member of staff on reception during a busy check in. There are no lifts to a lot of the floors, the decor is dated and grubby. Our room was a family room, which is not what we asked for, we wanted a double, so a double with a double bed, a hole instead of a wardrobe, and two cheap camp-beds was disappointing. The room was cramped, and frankly DHSS depressing. The rooms are dark, drab, poorly lit with hardly any sound proofing. Our room had loud road noise and we could hear the people next door talking. The whole hotel smells of stale cooking oil. The bathroom is tiny, cheaply decorated and grotty with cheap thin towels and the lowest quality toilet paper. Beyond coffee/tea making facilities and soap/body lotion there are none of the complimentary items one would expect from a four star hotel such as comb, vanity set, dental kit, shaving kit, etc. The spa changing rooms were filthy. This place is no better than a 2-3 star budget hotel. Save your money and go to a Premier Inn. The rooms are nicer, brighter, cleaner and cost less. Thank god we’re only in this dump for one night.

Dear L H, Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet your expectations and that you were disappointed with several aspects of the hotel. Our rating reflects the range of facilities we offer, including leisure amenities, on-site dining, bar services, and the overall service standards provided, rather than luxury styling or newly refurbished décor. While we recognise that our hotel has a more traditional feel in places, many guests value the facilities, location, and service we provide, and we continuously work to maintain and improve these areas. We regret that the check-in experience felt understaffed and that the room allocated was not what you had anticipated. Your comments regarding room layout, décor, noise levels, and bathroom standards have been shared with our housekeeping and maintenance teams for review. Feedback on cleanliness, lighting, and soundproofing is taken seriously and forms part of our ongoing improvement plans. Regarding in-room amenities, the items provided are in line with our brand standards for this category of hotel. That said, we appreciate your comments and understand that expectations can differ. We’re also sorry to hear that the spa changing rooms did not meet expected standards on this occasion, and this feedback has been escalated for immediate attention. While we appreciate that our hotel was not the right fit for your preferences, we thank you for sharing your comments, which help us review and improve the experience we offer to our guests. Warm Regards, Mercure Chester.

Lovely staff

Примечание: Tripadvisor 5.0/5

525charlottej Реальные отзывы TripAdvisor

I had a lovely stay here recently, thank you. Wonderful staff. Leisure team lovely, all very welcoming. Will be back again!

Dear Guest, Thank you so much for your kind words. We’re delighted to hear you had a lovely stay and that our staff, including the leisure team, made you feel so welcome. Your feedback means a great deal to us, and we look forward to welcoming you back again soon Warm Regards, Mercure Chester.

Appalling

Примечание: Tripadvisor 1.0/5

Libby E Реальные отзывы TripAdvisor

Me and my partner checked into this hotel this evening, we went for a swim as soon as we got in shortly after we arrived to our room we notice blood on the sheets after I had already sat on them after further inspection I found a dirty thong just hanging out on the floor under the bed, I pick this up not realising what it is. Me and my parter are reasonable people and they offered us a new room, we were polite about this only to find out the room stank of cigarettes. We decide not to stay the night and head down to reception to find the general manager accusing me that it was my mess so he can not offer compensation which is not on, this is a safety and extreme biohazard. We were told that these room undergo a 3 person inspection which is very surprising to hear that 3 people have missed the basic health and safety standards of both rooms. I advise you don’t waste your money.

Dear libbye463, Thank you for your review. We take all reports relating to cleanliness, safety, and guest experience seriously and conducted a full internal review of this matter at the time it was raised. According to our records and staff reports, the guests occupied the original room for approximately four hours before any concerns were brought to our attention. During this period, the room was in the guests’ sole possession and control, with multiple exits and re-entries recorded. Prior to check-in, the room had passed our standard pre-arrival housekeeping procedures, which include documented inspections. Once the concerns were reported, our team responded promptly and offered an alternative room as a goodwill gesture, despite there being no objective evidence at that stage to indicate that the reported condition existed prior to occupancy. The replacement room was declined due to a reported odor of cigarette smoke. It is relevant to note that the guest confirmed they are a smoker, which made it difficult to independently verify the source or timing of the odor. Throughout the interaction, our staff remained professional and made reasonable efforts to resolve the situation. Subsequent requests were made for increasing levels of compensation; however, these could not be supported by verified findings or inspection records. In accordance with company policy, compensation cannot be offered where responsibility cannot be reasonably or objectively established. The decision to leave the property was made by the guests themselves. At no point were they asked to depart, nor were they refused assistance. We remain confident that our team followed appropriate procedures and acted in good faith to address the situation in a fair and proportionate manner. We stand by our housekeeping standards, inspection processes, and staff conduct. While we are always open to addressing genuine concerns, we must ensure that all outcomes are based on factual information, documented procedures, and the consistent application of policy. Best Wishes, Kshitijj Arora

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