Mercure Chester Abbots Well Hotel 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.9/5 Отзывов: 612

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Mercure Chester Abbots Well Hotel - Image 1
Mercure Chester Abbots Well Hotel - Image 2
Mercure Chester Abbots Well Hotel - Image 3
Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, Великобритания

Описание

Особенности отеля

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

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Расположение отеля

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
Великобритания

GPS:53.185516, -2.848045

Телефон
Факс +44 161 388 0915

Доступ и транспорт

Гостиничные услуги

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При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

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Рейтинг ALL  3.9/5  Отзывов: 612

Рейтинг TripAdvisor  3.6/5  Отзывов: 2 773

🚨 SERIOUS SAFETY BREACH – MERCURE CHESTER ABBOTS WELL HOTEL 🚨

Примечание: Tripadvisor 1.0/5

libbyk465 Реальные отзывы TripAdvisor

If I could give this hotel minus stars, I would. I stayed at this hotel on Friday 12th December while attending a Christmas event in Chester. What occurred during my stay was extremely distressing and has left me feeling unsafe. I left the hotel at approximately 7:30pm. When I returned later that evening, it was clear that someone had entered my room and stolen three designer items (including bags they had seen me arrive with), cash, and my bank cards. My personal belongings had also been removed and emptied across the bed, clearly indicating the room had been searched. When I immediately reported this to the staff member on duty, I was extremely upset and in distress. The response I received was simply “I don’t know how that has happened”. There was no empathy, no reassurance, and no apology. I returned to my room, however no staff member came to check the room, ask questions, or assess the situation. When I asked if I could change rooms due to feeling unsafe, I was told there were no rooms available, with no further support or alternatives offered. At 3am, due to feeling unsafe, I checked myself out of the hotel. During this interaction, I was asked “remind me what room again”, followed by “ok love”. Again, there was no apology, no concern shown, and no reassurance provided. I was later informed by the hotel manager on Tuesday 16th December that my room had been accessed at 19:57 using a Mastercard. I was told they were unsure how this Mastercard was created, while also confirming that staff members are the only individuals who have access to these Mastercards. I was also informed that only three staff members were working that evening. I was further advised that the matter would not be investigated internally due to HR-related reasons, which I found extremely concerning given the seriousness of the incident. Additional safety concerns include: • No CCTV in hotel corridors • Guest room areas can be accessed freely • The incident was not escalated or reported to management the following day • I had to wait until Tuesday 16th December to be informed of the unauthorised room entry This was not a minor inconvenience it was a serious and traumatic breach of guest safety. I am sharing this review purely for awareness and would strongly urge others to think very carefully before staying at this hotel. Guest safety should always come first.

Dear Libbyk465, As discussed previously, I am truly sorry for the distress this situation has caused you, and I would like to once again offer my sincere apologies. As shared during our earlier conversations, the matter has been reported to and is currently being investigated by the local police, and we are fully cooperating with their enquiries. As this is subject to an active investigation and legal review, I am limited in what I am able to comment on publicly. I do feel it is important to gently clarify that some information previously shared has been taken in the wrong context, and that certain communications directed at members of my team were perceived as serious in nature. For the wellbeing of everyone involved, this is why it is important that the matter continues to be handled through the appropriate channels rather than in a public forum. Since becoming aware of the issue, I have personally reviewed our procedures and ensured precautionary measures have been put in place to help reduce the risk of any future occurrence. We will continue to act in line with guidance provided by the relevant authorities. As mentioned before, I would have preferred to resolve this matter directly and offline, as I do not believe it can be appropriately or fairly addressed via a review platform. I remain open to continued communication through the appropriate channels while the investigation is ongoing. Kind regards, K. Arora

4 Star??

Примечание: Tripadvisor 3.0/5

Trail816952 Реальные отзывы TripAdvisor

This is my second stay at this hotel. I must say that to classify it as 4 star is rather overdoing it's 'splendour'. But I suppose by providing certain amenities this brings it into a 4 star category although there was no fridge in what was basically a 3 star room. See photo. The bathroom was minuscule and to use the toilet I had to squeeze past the door because it's hidden behind the door - again see picture and note the door opening limiter at the top to make sure it doesn't bang against the toilet! Now for the room - it was bare with nothing to make it look as inviting as a 4 star hotel should, as can be seen from the photo. It was room 212 to it's to be avoided at all costs. The bed was comfy though. The bar area is small for the size of the hotel and when I visited there was a Christmas party in flow. This meant a queue at the bar resulting in a 15 minute wait to get served. At first there was only one person on duty behind the bar before a second came along. For my second drink I only had to wait 10 minutes because it was back to only one person on duty. I am a member of the All Accor group and generally I have a lot of praise for their products. But on this occasion they let me down badly. Overall the experience was just about acceptable and I cannot fault the staff for their friendliness. It's just that management need to take a hard look at their staffing rotas.

Dear Trail816952, Thank you for taking the time to share such detailed feedback following your second stay with us. Our hotel meets the required criteria for a four-star classification based on facilities, services, and operational standards. That said, we recognise that room layouts and sizes vary, particularly you booking the Compact Double room which is a replacement of single room, and may not suit every guest’s personal expectations. Room 212, like others of its category, is fully compliant, though we appreciate that its layout did not meet your preferences. We note your comments regarding in-room amenities and décor. While not all room types include a refrigerator as standard, this is something we continuously review as part of ongoing improvements. Regarding the bar experience, your visit coincided with a private Christmas event, which understandably placed additional pressure on service at peak times. Staffing levels are planned based on forecasted demand, though we acknowledge that wait times on this occasion were longer than ideal. Your feedback will be part of our ongoing review of service flow during high-occupancy and event periods. We appreciate your loyalty as an ALL – Accor Live Limitless member and regret that this stay did not fully reflect the positive experiences you have had elsewhere within the group. We are pleased to hear that our team’s friendliness stood out, as genuine service remains a core value for us. Best Regards, Kshitijj Arora

Poor attitude

Примечание: Tripadvisor 1.0/5

Misstartan Реальные отзывы TripAdvisor

The comments back from management on the hotel reviews are shocking. To say room options selected may not be available 1st night of arrival, or room may not be available at check in time due to it being cleaned and made to hotel standard is just ridiculous. Thats such a poor ex. Just appologise and say sorry. If people pay for a particular room or arrive at check in time the room should be available. Its what guests have paid for. If its not then just apologise. Don't try to justify it not being available. We wont return

Dear Guest, Thank you for taking the time to share your feedback. We’re genuinely sorry that our response to previous reviews caused frustration — that was never our intention. You are absolutely right that when guests book a specific room type and arrive at the stated check-in time, they should reasonably expect that room to be available. When this does not happen, we agree that a clear apology and better communication are essential. We acknowledge that our explanation did not come across as it should have, and we apologise for any inconvenience or disappointment this caused. Your comments have been shared with our management team and will be used to improve how we communicate with guests and handle these situations in the future. We’re sorry to hear you won’t be returning, but we do appreciate your honesty and the opportunity to learn from your experience. Kind Regards, Akash.

Unfriendly bar staff.

Примечание: Tripadvisor 3.0/5

443danr Реальные отзывы TripAdvisor

I went here for a Work Christmas all inclusive party when we got there you weren’t allowed a double vodka but we’re allowed two singles. The food was brilliant. The disco was good but the bar staff we’re not friendly at all and not very helpful. I had quite a lot of vodka and didn’t feel drunk so I don’t know what they were doing to the bottles and it’s definitely not a four star hotel.

Dear 443danr, Thank you for your feedback following your Christmas party with us. For all inclusive events, drinks are served strictly in line with the package purchased by the organising company. Measures are set accordingly, and we do not serve drinks outside of the agreed terms or at a financial loss. This is a standard practice and is not linked in any way to our four-star classification, which is based on defined industry criteria rather than alcohol measures. Our bar team operates under responsible service and licensing regulations. While service during busy events can be fast-paced and more functional, staff are expected to remain professional and helpful at all times. We regret if this was not how it came across on the night. We must also be clear that all alcohol is served from sealed, branded bottles and measured correctly. Any suggestion otherwise is incorrect. We are pleased to hear that you enjoyed the food and the entertainment, and we thank you for acknowledging those positives. Thank you for taking the time to share your comments. Kind regards, Kshitijj Arora

Afternoon tea

Примечание: Tripadvisor 4.0/5

Claire B Реальные отзывы TripAdvisor

Afternoon tea for two vegetarians. We had a Virgin Experience Voucher and were unsure what to expect, but it was lovely. The sandwiches were very fresh, the cakes were good and the tea was Twinings English Breakfast, all served on white china. The reception staff and our waiter David were very helpful and pleasant and the whole experience was better than we expected. Sadly, while there was an event in another part of the hotel, the dining room was deserted and the ladies loo was in need of some attention ( I reported it to reception).

Dear Claire B, Thank you for taking the time to share your feedback following your afternoon tea experience. We are pleased to hear that you enjoyed the vegetarian afternoon tea and that the quality of the sandwiches, cakes, and tea exceeded your expectations. Your kind comments regarding our reception team and David have been shared with them and are very much appreciated. We note your observations regarding the atmosphere in the dining room and the condition of the ladies’ facilities at the time of your visit. Thank you for bringing this to our attention during your stay, as it allows us to address such matters promptly and maintain our standards. We appreciate your feedback and hope to welcome you again in the future. Best Regards Kshitijj Arora

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 725 Отзывов 9.2/10 Расположение
  • 1 774 Отзывов 5.5/10 Номер
  • 1 850 Отзывов 8.5/10 Сервис
  • 15 Отзывов 6.7/10 Интернет
  • 857 Отзывов 5.1/10 Комфорт
  • 744 Отзывов 5.8/10 Чистота
  • 724 Отзывов 8.4/10 Завтрак
  • 570 Отзывов 5.4/10 Удобства

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