Mercure Chester Abbots Well Hotel 4 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 3.9/5 Отзывов: 614

Гарантия
лучшей цены
Mercure Chester Abbots Well Hotel - Image 1
Mercure Chester Abbots Well Hotel - Image 2
Mercure Chester Abbots Well Hotel - Image 3
Mercure Chester Abbots Well Hotel - Image 4
Whitchurch Road, Christleton, CH3 5QL CHESTER, Великобритания

Описание

Особенности отеля

  • 200-yards from a park and ride shuttle service

  • Fully-equipped gym at the Feel Good Health Club

  • Outdoor woodland dining pods

  • Wedding facilities capable of accommodating 200 guests

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Расположение отеля

Mercure Chester Abbots Well Hotel

Whitchurch Road, Christleton
CH3 5QL CHESTER
Великобритания

GPS:53.185516, -2.848045

Телефон
Факс +44 161 388 0915

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

THE BRASSERIE

The hotel's friendly, professional team make sure dishes from the The Brasserie Menu are served just the way you like. Order afternoon tea with scones and tempting snacks from the lounge menu, or take advantage of room service 24 hours a day.

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Рейтинг ALL  3.9/5  Отзывов: 614

Рейтинг TripAdvisor  3.6/5  Отзывов: 2 778

Lovely staff

Примечание: Tripadvisor 5.0/5

525charlottej Реальные отзывы TripAdvisor

I had a lovely stay here recently, thank you. Wonderful staff. Leisure team lovely, all very welcoming. Will be back again!

Dear Guest, Thank you so much for your kind words. We’re delighted to hear you had a lovely stay and that our staff, including the leisure team, made you feel so welcome. Your feedback means a great deal to us, and we look forward to welcoming you back again soon Warm Regards, Mercure Chester.

Appalling

Примечание: Tripadvisor 1.0/5

Libby E Реальные отзывы TripAdvisor

Me and my partner checked into this hotel this evening, we went for a swim as soon as we got in shortly after we arrived to our room we notice blood on the sheets after I had already sat on them after further inspection I found a dirty thong just hanging out on the floor under the bed, I pick this up not realising what it is. Me and my parter are reasonable people and they offered us a new room, we were polite about this only to find out the room stank of cigarettes. We decide not to stay the night and head down to reception to find the general manager accusing me that it was my mess so he can not offer compensation which is not on, this is a safety and extreme biohazard. We were told that these room undergo a 3 person inspection which is very surprising to hear that 3 people have missed the basic health and safety standards of both rooms. I advise you don’t waste your money.

Dear libbye463, Thank you for your review. We take all reports relating to cleanliness, safety, and guest experience seriously and conducted a full internal review of this matter at the time it was raised. According to our records and staff reports, the guests occupied the original room for approximately four hours before any concerns were brought to our attention. During this period, the room was in the guests’ sole possession and control, with multiple exits and re-entries recorded. Prior to check-in, the room had passed our standard pre-arrival housekeeping procedures, which include documented inspections. Once the concerns were reported, our team responded promptly and offered an alternative room as a goodwill gesture, despite there being no objective evidence at that stage to indicate that the reported condition existed prior to occupancy. The replacement room was declined due to a reported odor of cigarette smoke. It is relevant to note that the guest confirmed they are a smoker, which made it difficult to independently verify the source or timing of the odor. Throughout the interaction, our staff remained professional and made reasonable efforts to resolve the situation. Subsequent requests were made for increasing levels of compensation; however, these could not be supported by verified findings or inspection records. In accordance with company policy, compensation cannot be offered where responsibility cannot be reasonably or objectively established. The decision to leave the property was made by the guests themselves. At no point were they asked to depart, nor were they refused assistance. We remain confident that our team followed appropriate procedures and acted in good faith to address the situation in a fair and proportionate manner. We stand by our housekeeping standards, inspection processes, and staff conduct. While we are always open to addressing genuine concerns, we must ensure that all outcomes are based on factual information, documented procedures, and the consistent application of policy. Best Wishes, Kshitijj Arora

New year break

Примечание: Tripadvisor 5.0/5

Keith L Реальные отзывы TripAdvisor

4th stay at mecure abbots well and again it very pleasant indeed, room (132) spacious , comfortable bed great bathroom and shower , breakfast still fabulous great selection to fry up and continental and cereals fruit etc The spa area very enjoyable with the chap on spa desk very friendly and helpful Will be back soon Highly recommended

Dear Keith L, Thank you for taking the time to share your positive experience at Mercure Chester Abbots Well Hotel. We are delighted to hear that you enjoyed your spacious room, comfortable bed, and the fabulous breakfast selection. It is also wonderful to know that you found our spa area enjoyable and our staff friendly and helpful. We appreciate your continued patronage and look forward to welcoming you back soon. Best regards, Mercure Chester Abbots Well Hotel

We will come back

Примечание: Tripadvisor 5.0/5

David H Реальные отзывы TripAdvisor

We recently stayed at this hotel and overall had a very pleasant experience. From the moment I arrived, I felt welcomed by the warm and professional attitude of the staff. Every team member I interacted with was polite, approachable, and genuinely keen to help, which made a noticeable difference to my stay. The hotel itself is well maintained and has a comfortable, inviting atmosphere. The room was clean, tidy, and thoughtfully arranged, offering everything needed for a relaxing visit. The bed was comfortable, and the room provided a quiet environment that allowed for a good night’s rest. Housekeeping clearly takes pride in their work, as cleanliness was consistent throughout the property. Public areas were also well presented, creating a nice space to relax or move through without feeling rushed or crowded. The overall ambience of the hotel was calm and welcoming, making it easy to unwind. What truly stood out, however, was the friendliness and attentiveness of the staff. Their positive attitude and willingness to assist at all times really enhanced the experience and left a lasting impression. I would happily recommend this hotel to others and would certainly consider staying again in the future.

Dear David H, Thank you for taking the time to share your experience at Mercure Chester Abbots Well Hotel. We are delighted to hear that your stay was enjoyable and that our team made a positive impact on your visit. Your kind words about our staff's warm and professional demeanor are truly appreciated, and we will certainly pass on your compliments to them. We are pleased that you found our hotel well maintained and that your accommodations met your expectations for comfort and cleanliness. It is our goal to provide a relaxing atmosphere for all guests, and we are glad to know that you felt this during your stay. Your recommendation means a lot to us, and we look forward to welcoming you back for another pleasant experience in the future. Best regards, Mercure Chester Abbots Well Hotel

Lovely stay

Примечание: Tripadvisor 5.0/5

Marcus H Реальные отзывы TripAdvisor

I recently stayed at this hotel and had a very pleasant experience overall. The hotel itself is lovely, well maintained, and offers a warm and welcoming atmosphere from the moment you arrive. The common areas are clean and comfortable, and the overall ambience makes it a relaxing place to stay. What truly stood out during my visit was the staff. Every member of the team I encountered was friendly, professional, and genuinely helpful. From check-in to departure, the staff went out of their way to ensure everything was smooth and comfortable. Their positive attitude and willingness to help really made a difference and added a personal touch to the stay. The room was clean, comfortable, and well presented, providing everything needed for a relaxing stay. It was clear that attention had been given to maintaining good standards of cleanliness and comfort. The facilities were also well organised and easy to access.

Dear Marcus H, Thank you for taking the time to share your experience at Mercure Chester Abbots Well Hotel. We are delighted to hear that you had a pleasant stay and that our welcoming atmosphere contributed positively to your visit. It is encouraging to know that our staff made a significant impact on your experience with their professionalism and helpfulness, as we take pride in delivering exceptional service. We also appreciate your feedback regarding the cleanliness and presentation of your room, as well as the accessibility of our facilities. Such observations motivate us to maintain our high standards and provide our guests with a comfortable and enjoyable environment. Thank you once again for your kind words. We look forward to welcoming you back in the future. Best regards, Mercure Chester Abbots Well Hotel

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Другие интернет-пользователи оценили наш отель

  • 743 Отзывов 9.2/10 Расположение
  • 1 799 Отзывов 5.6/10 Номер
  • 1 885 Отзывов 8.5/10 Сервис
  • 15 Отзывов 6.7/10 Интернет
  • 865 Отзывов 5.2/10 Комфорт
  • 762 Отзывов 6.1/10 Чистота
  • 731 Отзывов 8.4/10 Завтрак
  • 570 Отзывов 5.5/10 Удобства

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