Mercure Gloucester Bowden Hall Hotel 4 estrelas

Nota clientes Avis (Classificação ALL) 4.4/5 1.118 comentários

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Mercure Gloucester Bowden Hall Hotel - Image 1
Mercure Gloucester Bowden Hall Hotel - Image 2
Mercure Gloucester Bowden Hall Hotel - Image 3
Mercure Gloucester Bowden Hall Hotel - Image 4
Bondend Lane, Upton St Leonards, GL4 8ED GLOUCESTER, Reino Unido

Descrição

Hotel aprovado por ALLSAFE

Extras do hotel

  • An ALLSAFE Clifton Environmental certified hotel

  • Grade II listed building with original features

  • 12 acres of parkland and lakes filled with local wildlife

  • Within three miles of Gloucester railway station

  • Wedding facilities which can accommodate 200 guests

As nossas opções de alojamento

Localização do hotel

Mercure Gloucester Bowden Hall Hotel

Bondend Lane, Upton St Leonards
GL4 8ED GLOUCESTER
Reino Unido

GPS:51.834147, -2.188742

Telefone
Fax +44 161 388 0915

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Restaurante
  • Centro de fitness
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

DEARMANS RESTAURANT

O pessoal simpático do hotel assegura que os pratos do menu Brasserie sejam servidos tal como deseja. Peça o chá das 5 com scones e snacks irresistíveis do menu lounge ou usufrua do serviço de quartos 24h/dia.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.4/5  1.118 comentários

Classificação do TripAdvisor  4.0/5  1.533 comentários

Certificado de excelência 2022

an old hall hotel but with modern decor and fittings.

Nota Tripadvisor 3.0/5

Q7922LCdavids Avaliação com certificação TripAdvisor

We booked through Secret Escapes for three nights with dinner and breakfast. Dinner menu was a bit limited but the food was excellent although sometimes when the kitchen is busy the wait seems a long time. Breakfast was a substantial buffet although the kitchen staff were able to cater for special needs, if required. We had a garden view room overlooking a wooded area and lake. The view was spectacular as the leaves were still on the trees and the colours so vibrant. Our six foot bed was comfortable and warm. The Cotswolds are within easy driving reach and Gloucester with all its attractions is a mere three miles away. An enjoyable stay and we would not hesitate to book again for another stay.

Thank you for taking the time to share your experience of your stay at Mercure Gloucester Bowden Hall Hotel. We are delighted to hear that you enjoyed the stunning view from your room and found the food to be excellent. We strive to offer our guests a comfortable and relaxing stay, and we are pleased that you found this to be so. We appreciate your feedback regarding dinner menu options and wait times. Please know that we take all customer feedback seriously and use it to help us continually improve our services. Thank you again for your review, and we look forward to welcoming you back in the future for another enjoyable stay. Kind regards Gavin Jones General Manager

Do not go if on a coach tour ,your not welcome

Nota Tripadvisor 1.0/5

BoardingPass705299 Avaliação com certificação TripAdvisor

We went on a coach trip to Gloucester Quays,stayed overnight in this hotel. The receptionist was very rude when we asked the directions to the rooms, our room although clean ,was adapted for a disabled person.evening meal choice pork or fishamans pie, I don'y like either,rude staff whe asked for an alternative, was offered a plain bowl of pasta !!. I asked if any salad going..and 20mins later, a bowl of salad was slammed infront of me..contained one small cherry tomato ,bits of lettace,some cucumber..tasteless.never again..no porter,used back stairs,coach people are Not Welcome

Dear BoardingPass705299, Thank you for taking the time to provide us with your feedback about your recent stay at Mercure Gloucester Bowden Hall Hotel. We are sorry to hear that your experience was not as pleasant as we would have liked it to be. At Mercure, we strive to provide our guests with the best possible experience and it is regrettable that we failed to meet this goal on this occasion. We take all feedback seriously and appreciate you voicing your concerns. We value each of our guests and endeavor to create an atmosphere of comfort, convenience and service excellence through warm hospitality. Rest assured that we will use your feedback as a valuable learning opportunity in our commitment to continuously improve our services for all our customers. We hope you will give us the opportunity to regain your trust in the future through a more positive stay experience. Kind regards Gavin Jones General Manager

Great birthday stay

Nota Tripadvisor 5.0/5

eliz11234 Viagem com amigos - Avaliação com certificação TripAdvisor

Had a lovely couple of nights away for a friends birthday. We had a pod dinner on one of the evenings and it was brilliant. Lovely and warm, and the staff were amazing! Breakfast both mornings were great, loads of choice. Had some lovely trips out during our stay - lots to do around the area. We’ll be back soon!!

Dear Eliz11234, Thank you for taking the time to review your stay with us at Mercure Gloucester Bowden Hall Hotel. We are delighted to hear that you had a great birthday stay and enjoyed our pod dinner, breakfast and trips out in the area. We take great pride in ensuring our guests have the best experience possible and are pleased that your expectations were exceeded. At Mercure Gloucester Bowden Hall Hotel, we strive to provide excellent services, facilities, and amenities for our guests. It is through such feedback as yours that we are able to continue improving and striving for excellence. Once again, thank you for leaving a review and we look forward to welcoming you back very soon! Kind regards, Gavin Jones General Manager

Lovely stay

Nota Tripadvisor 5.0/5

Willard46 Romântica - Avaliação com certificação TripAdvisor

Stayed for 3 nights and had a lovely break.Top marks to Solveiga on front of house and John and Tina in the restaurant,Solveiga sorted out a room problem which another member was not that concerned.Room 234 has large conifers within touching distance of the window and it has a claustrophobic prison like feel.Replacement room 230 excellent as was the breakfasts and evening meals,Some building work going on but guests comfort was always at the forefront

Dear Willard46, Thank you for taking the time to review your stay at Mercure Gloucester Bowden Hall Hotel. I am delighted to read that your overall experience was lovely, and that you had an enjoyable break. We're very grateful for your kind words regarding our staff members Solveiga, John and Tina – we will be sure to share your comments with them. At Mercure Gloucester Bowden Hall Hotel, we are committed to providing a comfortable and safe environment for all of our guests. We appreciate your valuable feedback about room 234 and are sorry that the conifers made it feel claustrophobic. We are glad that you found the replacement room (230) much better suited to your needs and enjoyed the breakfasts and evening meals. Thank you again for taking the time to leave us a review. We hope to welcome you back in the near future! Warm regards, Gavin Jones General Manager

Beautiful hotel, perfect location, but...

Nota Tripadvisor 2.0/5

HandsOfGenius Avaliação com certificação TripAdvisor

Beautiful hotel, perfect location, but the staff need extra training. It is unacceptable to have waiters clear the dinner plates from the table while others on the same table are still eating. I shall always remember the Mercure Gloucester Bowden Hall Hotel because of this slip in etiquette - which is a shame.

Dear HandsOfGenius, Thank you for taking the time to share your feedback about your recent experience at Mercure Gloucester Bowden Hall Hotel. We truly appreciate your compliments on our beautiful hotel and its perfect location. I want to sincerely apologize for the lapse in service you experienced during your dining experience. Your comments regarding the waitstaff's handling of clearing dinner plates are concerning, and I want to assure you that this is not reflective of our usual standards of service. Please accept our apologies for any discomfort or inconvenience this may have caused. We take your feedback seriously, and I will be addressing this matter with our restaurant and service staff immediately. Additional training will be provided to ensure that all members of our team understand and adhere to proper etiquette, especially when it comes to timing during meals. Once again, I appreciate your feedback, as it allows us to continuously improve our service. Thank you for bringing this to our attention, and we look forward to the opportunity to welcome you back and make amends. Kind Regards Gavin Jones General Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 373 comentários 9.3/10 Localização
  • 913 comentários 6.9/10 Quarto
  • 1.008 comentários 8.9/10 Serviço
  • 38 comentários 3.5/10 Internet
  • 460 comentários 5.5/10 Comodidades
  • 337 comentários 8/10 Pequeno-almoço
  • 315 comentários 5.5/10 Limpeza
  • 7 comentários 1.1/10 Centro de Bem-Estar/Spa

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