Mercure Tunbridge Wells Hotel 4 estrelas

Nota clientes Avis (Classificação ALL) 4.1/5 968 comentários

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Mercure Tunbridge Wells Hotel - Image 1
Mercure Tunbridge Wells Hotel - Image 2
Mercure Tunbridge Wells Hotel - Image 3
Mercure Tunbridge Wells Hotel - Image 4
8 Tonbridge Road, Pembury, TN2 4QL TUNBRIDGE WELLS, Reino Unido

Descrição

Extras do hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

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Localização do hotel

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
Reino Unido

GPS:51.146079, 0.311925

Telefone
Fax +44 161 388 0915

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Restaurante
  • Acesso para cadeiras de rodas
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

THE MALLOWS

Foto não contratual

O Mallows Restaurant serve cozinha tradicional e internacional, sobremesas deliciosas e uma selecção de requintados vinhos para acompanhar a sua refeição. O ambiente de estilos personalizados cria uma atmosfera descontraída.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.1/5  968 comentários

Classificação do TripAdvisor  3.5/5  1.648 comentários

Great service!

Nota Tripadvisor 3.0/5

kirafl0wer Viagem com amigos - Avaliação com certificação TripAdvisor

My friend stayed with you and I joined her for dinner.. I can only comment on that! The restaurant wasn’t overly busy and to be honest the food wasn’t fabulous (we were compt drinks due to the humour being left of the sharing platter… and didn’t taste great when it arrived!) Complimentary drinks much appreciated The staff however (Holly and Sonny) were absolutely brilliant! Customer service 10/10… Polite.. professional and friendly! 🩷

Dear kirafl0wer, Thank you for sharing your feedback with us! I’m pleased to hear that Holly and Sonny’s excellent service made a positive impression on your dining experience—they’ll be thrilled to know their friendly and professional approach stood out. While I’m sorry to hear that the meal didn’t fully meet expectations, it’s great to know that our team’s attentive service helped make up for it, and I’ll be sure to share your comments with our kitchen team as well. Thank you again for dining with us, and we hope to welcome you and your friend back for an even better experience soon. Kind regards John Mitchell Operations Manager

Quality stay.

Nota Tripadvisor 5.0/5

Tom M Avaliação com certificação TripAdvisor

Lovely service- young lady checked me in (blonde hair) very pleasant and friendly. Was very welcoming. Strong start to my stay. Quality customer service from Tim and Tom. Good laugh and provided me with plenty of information on the menu options. Nice to see staff engaging in conversation with customers and making people feel welcome. Good honest and down to earth staff. Great to see 👍🏼 Would strongly recommend to others.

Dear tommJ8826QH, Thank you for such a thoughtful review! We’re thrilled to hear that our team made a strong impression on you from the start, and it’s great to know that the warm welcome from our reception and the excellent service from Tim and Tom helped make your stay enjoyable. Our team takes pride in creating a welcoming, down-to-earth atmosphere, and it’s wonderful to see that reflected in your experience. We truly appreciate your recommendation and look forward to welcoming you back for another memorable stay. Kind regards John Mitchell Operations Manager

A nice stay

Nota Tripadvisor 5.0/5

Michael M Avaliação com certificação TripAdvisor

Nice & spacious room. Food was was very good. The staff are very friendly especially Tom. Car parking is free once you enter your vehicle details into the computer at reception ......................................................

Dear M940DDmichaelm, Thank you for your kind review! We’re delighted to hear that you enjoyed your spacious room and had a great dining experience with us. It’s also wonderful to know that our friendly team, especially Tom, helped make your stay memorable. We’re glad you found the car parking convenient—our reception team is always here to assist with the registration process to make things as easy as possible. We look forward to welcoming you back for another enjoyable visit. Kind regards John Mitchell Operations Manager

Très satisfaite

Nota Tripadvisor 5.0/5

Evelyne W Avaliação com certificação TripAdvisor

Les chambres sont très propres et lits très confortables. Les buffets sont copieux et les plats délicieux. Il y a beaucoup de choix. Le personnel très agréable. Tim, Tom, Athul, Dennies et Ernest très serviables et sympathiques. Ils font beaucoup d'efforts pour parler français

Dear 884evelynew, Merci beaucoup pour votre magnifique retour sur votre séjour au Mercure Tunbridge Wells! Nous sommes ravis d'apprendre que vous avez été très satisfaite par la propreté des chambres, le confort des lits, ainsi que la qualité et la variété de nos buffets. C'est un plaisir de savoir que Tim, Tom, Athul, Dennies et Ernest ont contribué à rendre votre séjour encore plus agréable avec leur service attentionné et leurs efforts pour parler français. Je partagerai avec eux vos gentils mots. Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt! Cordialement, John Mitchell Operations Manager

Piacevole sorpresa

Nota Tripadvisor 5.0/5

alyx1907 Viagem individual - Avaliação com certificação TripAdvisor

Soggiornato in questo hotel per caso a causa di un volo cancellato. La struttura é piuttosto attempata e assomiglia ad un tipico cottage di campagna inglese. Molto retro ma sicuramente di forte impatto visivo. Le camere sentono sicuramente il peso degli anni ma nonostante questo sono assolutamente comode, pulite e ben tenute. Il letto è enorme e discretamente comodo. Tutto in ordine e ben curato. L’accoglienza al desk é stata eccezionale, la signora alla reception è stata super cordiale ed efficiente nonché molto empatica, davvero un valore aggiunto. Check out rapido ed efficiente anche se con meno cordialità. A mezz’ora di auto da Gatwick è inoltre molto comodo per raggiungere l’aeroporto. Una piacevole sorpresa.

Dear alyx1907, Thank you for sharing your feedback about your recent stay at Mercure Tunbridge Wells Hotel. We are delighted to hear about your experience and appreciate your detailed comments. We're pleased to hear that you found the hotel's structure, with its older and charming English country cottage style, to be visually impactful. We take pride in our unique character and ambiance, and it's wonderful to know that you appreciated it. It's also great to hear that despite the vintage charm of the rooms, you found them comfortable, clean, and well-maintained. Your comfort and satisfaction are very important to us. We're especially thrilled to hear that you had an exceptional welcome at the front desk. Our team strives to provide friendly and efficient service to all our guests, and it's rewarding to receive your compliments. We understand your mention of the quick and efficient check-out experience, and we appreciate your feedback on this aspect as well. Thank you for choosing Mercure Tunbridge Wells Hotel, and we hope to have the pleasure of welcoming you back in the future if your travels bring you to the area. Best regards, John Mitchell Operations Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 303 comentários 8.4/10 Localização
  • 1.099 comentários 6/10 Quarto
  • 1.140 comentários 8.5/10 Serviço
  • 10 comentários 5.1/10 Internet
  • 487 comentários 5.8/10 Limpeza
  • 431 comentários 7.9/10 Pequeno-almoço
  • 285 comentários 4.6/10 Atmosfera
  • 252 comentários 4/10 Comodidades

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.