Mercure Tunbridge Wells Hotel

went to a murder mystery evening which was fantastic .......however on arrival the hotel staff were arguing in the bar area the french chef shouting at a young girl and another guy had said he was waiting ages to check out........ the dinner for two was dismal ....the starter had dead leaves served with it.... the main was served with raw carrot and the salmon was swimming in oil ...the sweet however was ok .... if you thinking about making use of the swimming pool it only opens for three hours in the afternoon the rest of the time its closed ....the room was dated and disappointing the room on arrival was freezing and the heating had two settings.... on or off ...as the thermostat did not work ...lights didnt work and were hanging off the wall and our charger was red hot after a few mins plugged in not a quiet night as the fire alarm went off twice at night and i understand due to another dodgy light the who place need an upgrade as i would at best rate it as a two star

The reception staff were delightful and the room was adequate. Generally the building looks very tired. There didn't appear to be a lift and on the way up the stairs we had to go by big containers of laundry. Big free car park. In need of an update.

We have just stayed here as members of a group. Generally people were content with their rooms; however we had drawn the 'short straw' inn that our room was dingy with inadequate lighting and a nasty stain on the carpet. We had to make several complaints before these problems were dealt with. As far as we were concerned they were not reflective of the standard we expect of a 4star hotel. In other respects also we were rather disappointed. Breakfasts were quite good but evening meals were rather lacklustre and lacked finesse. Service was cheerful but somewhat haphazard. Overall we felt the hotel was lacking systematic management and supervision which are necessary to maintain expected standards.I

Good standard of accommodation and definitely full marks for the breakfast on Sunday morning. The hotel would benefit from air conditioning during the warm weather but they did provide fans in the bedroom. The leisure club was a disappointment, with no steam room, sauna or jacuzzi. These appeared to have been removed, leaving just the leisure pool.

It was a lovely place in a pretty setting. The food was fantastic ,we had lots of variety. It was wonderfully presented. Compliments to the chef. The room was beautifully cleaned and a pleasure to walk into. Staff were amazing and helpful. Highly recommend! 10*+