Mercure Tunbridge Wells Hotel 4 estrelas

Nota clientes Avis (Classificação ALL) 4.1/5 1.004 comentários

Mercure Tunbridge Wells Hotel - Image 1
Mercure Tunbridge Wells Hotel - Image 2
Mercure Tunbridge Wells Hotel - Image 3
Mercure Tunbridge Wells Hotel - Image 4

Descrição

Extras do hotel

  • An ALLSAFE Clifton Environmental certified hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

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Localização do hotel

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
Reino Unido

GPS:51.146079, 0.311925

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Restaurante
  • Acesso para cadeiras de rodas
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

THE MALLOWS

Foto não contratual

O Mallows Restaurant serve cozinha tradicional e internacional, sobremesas deliciosas e uma selecção de requintados vinhos para acompanhar a sua refeição. O ambiente de estilos personalizados cria uma atmosfera descontraída.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Classificação ALL  4.1/5  1.004 comentários

Classificação do TripAdvisor  3.5/5  1.497 comentários

Great stay - would recommend!

Nota Tripadvisor 5.0/5

Hilary M Avaliação com certificação TripAdvisor

Stayed overnight for a business trip and I would highly recommend it. Great room, accessible location, lovely staff and restaurant hit the spot. Tim, Finnley and Victoria were standout, super friendly and accommodating. Would definitely stay again!

Dear hilarym792, Thank you for your glowing recommendation. We're thrilled to hear that your business trip stay with us was enjoyable and convenient. It's fantastic to know that you found the room great, the location accessible, and our restaurant satisfying. We're especially grateful for your kind words about Tim, Finnley, and Victoria—they truly epitomize our commitment to friendly and accommodating service. We look forward to welcoming you back for another excellent stay in the future. Kind regards John Mitchell Operations Manager

Friendly sfaff

Nota Tripadvisor 5.0/5

878rossm Viagem a sós - Avaliação com certificação TripAdvisor

Was very friendly service. Tim explained the dinner menu to me and made all the dishes sound lovely. I've stayed here before and have always been satisfied with the service and the staff, I will return again some day because I always have a great stay.

Dear 878rossm, Thank you for your kind words! We're thrilled to hear that you enjoyed the friendly service provided by Tim and that he helped you navigate our dinner menu. It's wonderful to know that you've been consistently satisfied with our service and staff during your stays with us. We can't wait to welcome you back for another great experience in the future. Kind regards John Mitchell Operations Manager

Wonderful Personal Touches

Nota Tripadvisor 5.0/5

S2626MPhelenp Avaliação com certificação TripAdvisor

It was my 65th birthday,there were Happy Birthday banners on our room door,and inside room, Prosecco chilling on ice in a bucket,chocolate bars,crisps,gold stars sprinkled on our bed ,a free drink at the bar - plus the room had been upgraded !! And a lovely hand written birthday card from someone called Kim in housekeeping. Absolutely outstanding .I’d had a tough few weeks as I fractured my ankle,but all this really made my birthday special.The room was spotless,everything you could need,comfy bed,very quiet room.Breakfast was very good,and all staff encountered smiley and helpful.Communication prior to arrival was excellent too - enquiring my preference to what floor I would like, couldn’t fault a thing.Very impressed,would definitely stay here again.Thank you Mercure team, Tunbridge Wells.

Dear S2626MPhelenp, Wow! We're truly touched to hear about your memorable birthday celebration at Mercure Tunbridge Wells Hotel! We're delighted that the personalized touches, from the Happy Birthday banners to the upgraded room and thoughtful card from Kim in housekeeping, made your day extra special. It warms our hearts to know that despite the tough weeks you've had, we were able to bring some joy to your birthday. We're thrilled that you found the room comfortable and spotless, and that you enjoyed our breakfast offerings. Thank you for highlighting our smiling and helpful staff, as well as our excellent communication. It would be our pleasure to welcome you back for another outstanding stay in the future! Kind regards John Mitchell Operations Manager

Comfortable stay

Nota Tripadvisor 5.0/5

Cigdem K Família - Avaliação com certificação TripAdvisor

Friendly staff at reception and bar, clean room, will visit again, not far from pantiles in car. Went for murder mystery, hopefully will visit again. Room was clean and sufficient, nice bed and bathroom. Dont have to pay to park when staying overnight.

Dear Cigdem K, We're thrilled to hear that you enjoyed your stay at Mercure Tunbridge Wells Hotel! It's wonderful to know that you found the accommodations comfortable and clean, and that our friendly staff contributed to a pleasant experience. We're delighted that you found our location convenient for exploring the Pantiles and that you enjoyed the murder mystery event. We look forward to welcoming you back for another enjoyable visit in the future! Kind regards John Mitchell Operations Manager

Awful

Nota Tripadvisor 1.0/5

B4719RSkarenb Avaliação com certificação TripAdvisor

Very poor customer service .. charged me £15 for having a dog in the hotel and this doesn’t state on the booking the charge would apply … Got 5 flea bites on my legs Dirty rooms Unpleasant staff The couple in front of us were complaining too Would not recommend this hotel so run down

Dear B4719RSkarenb, Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your stay. Please note that our pet charge policy is clearly stated on our website. We take cleanliness and customer service seriously, and we will address your concerns with our team to ensure improvements are made. We appreciate your feedback and regret that your experience did not meet your expectations. Kind regards John Mitchell Operations Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 247 comentários 9.2/10 Localização
  • 964 comentários 6.3/10 Quarto
  • 994 comentários 8.5/10 Serviço
  • 7 comentários 8.5/10 Internet
  • 580 comentários 6.2/10 Comida
  • 413 comentários 6.7/10 Limpeza
  • 410 comentários 8.2/10 Pequeno-almoço
  • 242 comentários 4.4/10 Atmosfera

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