Mercure Tunbridge Wells Hotel 4 estrelas

Nota clientes Avis (Classificação ALL) 4.1/5 983 comentários

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Mercure Tunbridge Wells Hotel - Image 1
Mercure Tunbridge Wells Hotel - Image 2
Mercure Tunbridge Wells Hotel - Image 3
Mercure Tunbridge Wells Hotel - Image 4
8 Tonbridge Road, Pembury, TN2 4QL TUNBRIDGE WELLS, Reino Unido

Descrição

Extras do hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

As nossas opções de alojamento

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Localização do hotel

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
Reino Unido

GPS:51.146079, 0.311925

Telefone
Fax +44 161 388 0915

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Restaurante
  • Acesso para cadeiras de rodas
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

THE MALLOWS

Foto não contratual

O Mallows Restaurant serve cozinha tradicional e internacional, sobremesas deliciosas e uma selecção de requintados vinhos para acompanhar a sua refeição. O ambiente de estilos personalizados cria uma atmosfera descontraída.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  4.1/5  983 comentários

Classificação do TripAdvisor  3.5/5  1.579 comentários

Fully ignorance about complain request

Nota Tripadvisor 2.0/5

JJ T Avaliação com certificação TripAdvisor

Room not cleaned, during a 3 days trip, id 2 nights 4 and 5 of september I can understand the difficulty about the service room , because at 10h30 we still have the paper on the door 'we are slipping', but at 10;30..... only 10:30 when the documentation about the availibility of the room says' not before 3:00 PM. except paying 10 £ per hour before 3:00 PM. When arriving, 10:oo PM , viewing this situation, the second night of september 5, I tried to call rthe reception: --> nobody to take the call... When complaining at the reception, the person, a woman at 8:30 next day id september 6, , in front of me, didn' t seem to understand my remark and do ......nothing, Fully ignorance: NOT acceptable to a such 'chain', the main criteria to select an hotel, and book a room in this town.

Great experience

Nota Tripadvisor 5.0/5

Harrison J Avaliação com certificação TripAdvisor

Amazing customer service with a smile, made. Me feel very welcome, will come back again. I will recommend this hotel to fellow workers in the future for the service and food provided. I can’t think of anything else to put so I’ve just filled the rest out. Hollly is the best

Great dog friendly hotel.

Nota Tripadvisor 5.0/5

Wilma0503 Romântica - Avaliação com certificação TripAdvisor

We visit our family and grandaughter every year and stay in the Mercure each time we visit them as they live near the hotel. We have a small dog and the hotel is a very dog friendly place with grounds outside where you can walk your dog. The staff are all very friendly and we normally book a family room as we get discounts due to being a member of AllAccor. There is plenty of parking spaces and a beautiful garden centre across the street from the hotel, also dog friendly. The hospital is also near the hotel and there is a Tesco around the corner plus a lovely village along the street with great dog friendly pubs and restaurants.

Delightful Afternoon Tea

Nota Tripadvisor 5.0/5

janegrahamsmith Avaliação com certificação TripAdvisor

Arrived at the Mercure Hotel for Afternoon Tea to be greeted by a lovely staff member who was bright, bubbly and nothing too much trouble. Afternoon Tea was a delight, scrummy sandwiches, scones soft, fluffy and warm and plenty of jam and cream and cakes were delightful, plenty of it and even took away my little doggie bag and endless cups of tea for me and coffee for my husband. Would definitely recommend this and give 5 stars.

Dear janegrahamsmith, Thank you for your wonderful review! We’re thrilled to hear that your Afternoon Tea experience at Mercure Tunbridge Wells was so delightful. It’s fantastic to know that you enjoyed the delicious sandwiches, warm scones, and delightful cakes, along with the endless tea and coffee refills. We’re also pleased that our team member made you feel so welcome and that their bright and bubbly service added to your experience. It’s great that you even had a little something to take home! Your 5-star recommendation means the world to us, and we look forward to welcoming you back for another memorable visit. Kind regards John M itchell Operations Manager

Piacevole sorpresa

Nota Tripadvisor 5.0/5

alyx1907 Viagem a sós - Avaliação com certificação TripAdvisor

Soggiornato in questo hotel per caso a causa di un volo cancellato. La struttura é piuttosto attempata e assomiglia ad un tipico cottage di campagna inglese. Molto retro ma sicuramente di forte impatto visivo. Le camere sentono sicuramente il peso degli anni ma nonostante questo sono assolutamente comode, pulite e ben tenute. Il letto è enorme e discretamente comodo. Tutto in ordine e ben curato. L’accoglienza al desk é stata eccezionale, la signora alla reception è stata super cordiale ed efficiente nonché molto empatica, davvero un valore aggiunto. Check out rapido ed efficiente anche se con meno cordialità. A mezz’ora di auto da Gatwick è inoltre molto comodo per raggiungere l’aeroporto. Una piacevole sorpresa.

Dear alyx1907, Thank you for sharing your feedback about your recent stay at Mercure Tunbridge Wells Hotel. We are delighted to hear about your experience and appreciate your detailed comments. We're pleased to hear that you found the hotel's structure, with its older and charming English country cottage style, to be visually impactful. We take pride in our unique character and ambiance, and it's wonderful to know that you appreciated it. It's also great to hear that despite the vintage charm of the rooms, you found them comfortable, clean, and well-maintained. Your comfort and satisfaction are very important to us. We're especially thrilled to hear that you had an exceptional welcome at the front desk. Our team strives to provide friendly and efficient service to all our guests, and it's rewarding to receive your compliments. We understand your mention of the quick and efficient check-out experience, and we appreciate your feedback on this aspect as well. Thank you for choosing Mercure Tunbridge Wells Hotel, and we hope to have the pleasure of welcoming you back in the future if your travels bring you to the area. Best regards, John Mitchell Operations Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 288 comentários 8.4/10 Localização
  • 1.054 comentários 6.2/10 Quarto
  • 1.081 comentários 8.6/10 Serviço
  • 8 comentários 5.1/10 Internet
  • 465 comentários 6.1/10 Limpeza
  • 424 comentários 8.3/10 Pequeno-almoço
  • 268 comentários 4.3/10 Atmosfera
  • 232 comentários 4.4/10 Comodidades

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (IVA e taxa turística incluídas) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.