Mercure Tunbridge Wells Hotel 4 estrelas

Nota clientes Avis (Classificação ALL) 4.1/5 981 comentários

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Mercure Tunbridge Wells Hotel - Image 1
Mercure Tunbridge Wells Hotel - Image 2
Mercure Tunbridge Wells Hotel - Image 3
Mercure Tunbridge Wells Hotel - Image 4
8 Tonbridge Road, Pembury, TN2 4QL TUNBRIDGE WELLS, Reino Unido

Descrição

Extras do hotel

  • 8 fully-equipped meeting rooms for up to 130 guests

  • 18th Century Georgian oast house with original features

  • Nearby landmarks include Tunbridge Wells and Hever Castle

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Localização do hotel

Mercure Tunbridge Wells Hotel

8 Tonbridge Road, Pembury
TN2 4QL TUNBRIDGE WELLS
Reino Unido

GPS:51.146079, 0.311925

Telefone
Fax +44 161 388 0915

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Restaurante
  • Acesso para cadeiras de rodas
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

THE MALLOWS

Foto não contratual

O Mallows Restaurant serve cozinha tradicional e internacional, sobremesas deliciosas e uma selecção de requintados vinhos para acompanhar a sua refeição. O ambiente de estilos personalizados cria uma atmosfera descontraída.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

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Classificação ALL  4.1/5  981 comentários

Classificação do TripAdvisor  3.5/5  1.665 comentários

Excellent place to come

Nota Tripadvisor 5.0/5

tristan j Avaliação com certificação TripAdvisor

Great service from Tim, clean and a great meal. The place was clean and all the staff were welcoming and friendly. …….………………………………………………………………………………………………………………………………………….. will come again when I’m on my next course down this way……..

Dear tristanj542, Thank you for your kind review of Mercure Tunbridge Wells Hotel. We’re delighted to hear you enjoyed your stay with us and that Tim’s excellent service stood out during your visit. It’s wonderful to know you found the hotel clean, the meal enjoyable, and our team welcoming and friendly. We’re thrilled to hear you plan to return when you’re next in the area for a course. We look forward to welcoming you back and providing another exceptional experience. Kind regards John Mitchell Operations Manager

A very warm welcome

Nota Tripadvisor 5.0/5

tinyloughlin Avaliação com certificação TripAdvisor

The Hotel was Spotlessly clean and recently renovated with very helpful and attentive staff…. Special thanks to Tim who made us especially welcome………………………………………………………………………..………………………….:::…:……………………………………………………………………………..

Dear tinyloughlin, Thank you for taking the time to share such wonderful feedback about your stay at Mercure Tunbridge Wells Hotel. We’re delighted to hear that you received a warm welcome and found our hotel spotlessly clean and well-maintained. It’s fantastic to know that our recent renovations contributed to your comfort. Your kind words about our helpful and attentive team mean a lot to us. Tim will be thrilled to hear that his efforts made your stay especially memorable — I’ll be sure to pass on your compliments to him. We truly appreciate your support and look forward to welcoming you back for another excellent stay in the future. Kind regards John Mitchell Operations Manager

AVOID

Nota Tripadvisor 1.0/5

alisonhE2982NI Avaliação com certificação TripAdvisor

Avoid this hotel – I have only experienced the restaurant and thankfully not stayed overnight. We had an afternoon tea booked and the staff were rude and unhelpful on arrival and the food was the worst I have ever experienced. How can you go wrong with something as simple as a few sandwiches and cake? Following this awful afternoon, I was advised to complain to the General Manager. It is no wonder this hotel receives so many poor reviews as the management team fail to read their emails or follow up on any of their offers of recompense. Good customer service comes from the top and it is clear that the quality of food and staff are the worst I have ever experienced. I am not sure who has awarded 4 stars, but I would definitely give this hotel a miss

Dear alisonhE2982NI, Thank you for sharing your feedback regarding your visit to Mercure Tunbridge Wells Hotel. While we regret that your experience with our afternoon tea did not meet expectations, we understand that this matter has already been addressed and resolved and refund given. We strive to provide excellent service and quality, and it’s disappointing to hear that your experience fell short of our usual standards. Please rest assured that feedback like yours is taken seriously and helps us to identify areas for improvement. Kind regards John Mitchell Operations Manager

Très satisfaite

Nota Tripadvisor 5.0/5

Evelyne W Avaliação com certificação TripAdvisor

Les chambres sont très propres et lits très confortables. Les buffets sont copieux et les plats délicieux. Il y a beaucoup de choix. Le personnel très agréable. Tim, Tom, Athul, Dennies et Ernest très serviables et sympathiques. Ils font beaucoup d'efforts pour parler français

Dear 884evelynew, Merci beaucoup pour votre magnifique retour sur votre séjour au Mercure Tunbridge Wells! Nous sommes ravis d'apprendre que vous avez été très satisfaite par la propreté des chambres, le confort des lits, ainsi que la qualité et la variété de nos buffets. C'est un plaisir de savoir que Tim, Tom, Athul, Dennies et Ernest ont contribué à rendre votre séjour encore plus agréable avec leur service attentionné et leurs efforts pour parler français. Je partagerai avec eux vos gentils mots. Nous espérons avoir le plaisir de vous accueillir de nouveau très bientôt! Cordialement, John Mitchell Operations Manager

Piacevole sorpresa

Nota Tripadvisor 5.0/5

alyx1907 Viagem individual - Avaliação com certificação TripAdvisor

Soggiornato in questo hotel per caso a causa di un volo cancellato. La struttura é piuttosto attempata e assomiglia ad un tipico cottage di campagna inglese. Molto retro ma sicuramente di forte impatto visivo. Le camere sentono sicuramente il peso degli anni ma nonostante questo sono assolutamente comode, pulite e ben tenute. Il letto è enorme e discretamente comodo. Tutto in ordine e ben curato. L’accoglienza al desk é stata eccezionale, la signora alla reception è stata super cordiale ed efficiente nonché molto empatica, davvero un valore aggiunto. Check out rapido ed efficiente anche se con meno cordialità. A mezz’ora di auto da Gatwick è inoltre molto comodo per raggiungere l’aeroporto. Una piacevole sorpresa.

Dear alyx1907, Thank you for sharing your feedback about your recent stay at Mercure Tunbridge Wells Hotel. We are delighted to hear about your experience and appreciate your detailed comments. We're pleased to hear that you found the hotel's structure, with its older and charming English country cottage style, to be visually impactful. We take pride in our unique character and ambiance, and it's wonderful to know that you appreciated it. It's also great to hear that despite the vintage charm of the rooms, you found them comfortable, clean, and well-maintained. Your comfort and satisfaction are very important to us. We're especially thrilled to hear that you had an exceptional welcome at the front desk. Our team strives to provide friendly and efficient service to all our guests, and it's rewarding to receive your compliments. We understand your mention of the quick and efficient check-out experience, and we appreciate your feedback on this aspect as well. Thank you for choosing Mercure Tunbridge Wells Hotel, and we hope to have the pleasure of welcoming you back in the future if your travels bring you to the area. Best regards, John Mitchell Operations Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 323 comentários 8.6/10 Localização
  • 1.133 comentários 6.2/10 Quarto
  • 1.191 comentários 8.6/10 Serviço
  • 11 comentários 6.2/10 Internet
  • 501 comentários 5.9/10 Limpeza
  • 447 comentários 7.9/10 Pequeno-almoço
  • 293 comentários 4.6/10 Atmosfera
  • 252 comentários 4/10 Comodidades

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.