Kingfisher Bay Resort Fraser Island 4 stars

Dear Odyssey34411543993, Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your overnight stay on the island and found our location convenient for joining day tours. It's wonderful to know that you had delicious meals at our restaurants and appreciated the hassle-free luggage transportation. However, we sincerely apologise for the cleanliness issues you encountered in your room. Your feedback is invaluable, and we will address this with our housekeeping team to ensure we maintain the high standards our guests expect. Thank you once again for your insights, and we hope to welcome you back for an even better experience in the future!

Dear 5ue15, Thank you for your wonderful review! We’re thrilled to hear that you enjoyed your island getaway and found our resort amenities to be just what you needed for a short escape. It’s great to know that you appreciated the variety of activities, the friendly staff, and the diverse dining options available. We strive to create a welcoming atmosphere for all our guests. We hope to welcome you back for another memorable stay at Kingfisher Bay Resort!

Dear Janelle, Thank you for your wonderful review! We’re glad to hear that you enjoyed the beautiful location and found our resort well set up. It’s great to know that you appreciated the quality and reasonable prices of our restaurant food. We understand that the pool areas can get busy during peak season, and we’re pleased you found a quieter spot to relax. Your suggestion regarding ceiling fans in the rooms is valuable, and we will certainly consider it as we look to enhance our guest experience. We hope to welcome you back for another enjoyable stay at Kingfisher Bay Resort!

Dear Yasmin, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your stay did not meet the expectations you had for your visit to K’gari and to our resort. We understand that travelling during the school holiday period can create a different atmosphere, and while we warmly welcome families and travellers of all kinds, we also appreciate that couples often look for quieter spaces to relax. Your comments about adult‑only areas are valuable, and we will ensure they are passed on to our leadership team for review. It’s disappointing to learn that the Beauty Spots Tour and lunch did not feel like good value, and that your accommodation fell short of the standard you anticipated. The condition of your room, including the carpet, is certainly not the experience we aim to provide, and we apologise that this was not addressed during your stay. We also take on board your thoughts regarding activity pricing and the light show. We strive to offer a range of optional experiences for guests to tailor their stay, but it’s clear that the value did not align with your expectations, and we appreciate you bringing this to our attention. Your impression of the resort’s overall standard is something we take seriously. We are continually investing in improvements, and feedback like yours helps guide where our focus needs to be. Thank you again for sharing your experience. We hope you might consider returning in the future so we can provide the more seamless and enjoyable stay you were hoping for.