Fairmont Resort Blue Mountains - MGallery Collection 4 星

客户意见评级 (ALL 评级) 4.1/5 4,587 评论

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Fairmont Resort Blue Mountains - MGallery Collection - Image 1
Fairmont Resort Blue Mountains - MGallery Collection - Image 2
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Fairmont Resort Blue Mountains - MGallery Collection - Image 4
1 Sublime Point Road, 2780 卢拉, 澳大利亚

描述

酒店其他优惠

  • 出门即可欣赏壮丽的自然美景

  • 荣获大奖的 Ubika 日间水疗及健康中心坐落在蓝山山脉之间，尽享宁静氛围

  • 屡获殊荣的儿童区

  • 毗邻历史悠久的卢拉高尔夫球场

  • 23 flexible conference and event spaces

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酒店位置

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 卢拉
澳大利亚

GPS:-33.721863, 150.350239

电话
传真 +61 2 4785 0001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

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来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.1/5  4,587 评论

TripAdvisor 评级  3.9/5  3,488 评论

Exceptional Service and an Unforgettable Stay at Fairmont

Tripadvisor 评级 5.0/5

Sightsee33065937210 经 TripAdvisor 认证的评论

Love this place already and we’re only halfway through our stay! We’re at Fairmont Resort Blue Mountains for 2 nights with my son and it’s been such a beautiful, stress-free experience. From the moment we arrived, the staff have been incredibly friendly and professional. A special thank you to Isabella at check-in — she truly went above and beyond. My son was upset about his toy, and she took the time to help fix it, which absolutely made his day (and mine!). That level of care and kindness is rare and so appreciated. The resort itself has everything you could possibly need for both kids and adults. There’s an awesome kids’ gaming area, while adults can relax in the library. The swimming facilities are fantastic with both indoor and outdoor pools, plus tennis courts, beautiful ponds, and even a maze to explore. We also loved having multiple dining options with 3 restaurants on-site, and the adventure park and shop make it feel like a little holiday world of its own. It’s the perfect mix of family fun and relaxation. Highly recommend for families — we’re making the best memories here and would absolutely come back! 🌿✨

Bad experience

Tripadvisor 评级 1.0/5

Julie M 经 TripAdvisor 认证的评论

My husband and I booked the Fairmont Resort to celebrate our 40th wedding anniversary, expecting something special given the $550 per night price tag. Unfortunately, it was a huge disappointment. This resort should not be marketed as a couples’ retreat. It is very much a children’s resort. Kids were running uncontrolled throughout the property, and the overall atmosphere felt more like a creche than a luxury resort. We have no issue with children at all — but guests should be told honestly what type of experience to expect. If you are seeking a quiet, romantic getaway, this is not the place. The room itself was also underwhelming. For the price, we were shocked to have a shower over a bath, with very low water pressure, and we could clearly hear noise from the room next door. The resort overall feels very tired and dated. We were unable to use the pool at all, as it was completely taken over by children, which again reinforces that this is not an adult-focused or couples-friendly environment. We chose the Fairmont for a milestone anniversary and expected a “wow” factor — instead, it was the complete opposite. Sadly, this was not the experience we hoped for, and we would never return.

A Creche, not a spa.

Tripadvisor 评级 2.0/5

Emily B 经 TripAdvisor 认证的评论

On their website, the Fairmont Hotel is depicted as an "elegant", "tranquil" "serene escape" in the mountains. We chose this hotel as your online marketing gave us the impression that the resort would be the perfect base; we envisioned returning to the hotel after a long day of hiking to relax in the spa, enjoying some delicious Italian cuisine and a few drinks. Unfortunately, during our stay, we experienced none of the refined sophistication that is advertised on your platforms. I will begin with the positive elements of our stay and preface by saying that your staff are fantastic. I feel that the hotel is chronically understaffed but despite this, all of your staff do their very best. The concierge service at check in was excellent and we received particularly good service and coffee from the male barrista in the cafe every morning. The beds were also comfortable. The fixed showers are so poorly designed that the floors instantly became submerged in water every time we switched it on. We had to mop up the water with our own bath towels in order to stop our feet becoming drenched. My used coffee cup was not replaced by housekeeping, despite the room being made up. In a 4 star establishment, I certainly don't expect to return to the hotel in the evening to find my used coffee cup from breakfast still in the same spot. The standard of cleanliness throughout the hotel also fell well below expectations. There seemed to be crumbs on the carpet all over the hotel and tables were sticky. Please see the pictures attached for some of the delights that were left littered around the hotel. There was a chip from somebody's room service left on the carpet in the corridor in the evening. This was still there at 11am the next morning. It was a great irony that there was an empty espresso martini glass left on top of the hydration station. On the topic of hydration, it felt that one of the only places where there was any respite from the excessive noise was the gym. I brought my empty water bottle, only to find a sign directing gym users to walk to the ice rink in order to fill up their water bottles. There was also a sign instructing gym users to wipe down equipment after use. As no antibacterial spray or wipes were present during both of my visits to the gym, I can only assume that nobody ever cleans the equipment. None of this is acceptable in a 4 star spa hotel with "state of the art facilities". For reasons unknown, many parents here seem to let their children run amok and forgo the notion of using "inside voices". We visited in the school holidays and expected that families would be present. It is unreasonable to expect children to be seen and not heard, but the behaviour we have witnessed during our short stay that was enabled by parents was nothing short of horrifying. There were children running wild around the restaurant and cafe every time we sat down to eat, children running around the lobby, children with wet feet walking swimming pool water into the corridors, screaming outside of our room early in the morning and we even witnessed a child using a scooter/tricycle in the cafe. We were also utterly aghast to see that children are permitted in the "spa". This was the first time that either of us have ever encountered a spa that allows children to enter and use the facilities. This is not conducive to the relaxing experience that the hotel puports to offer. We were so disappointed; we considered using the sauna, but thought better of it as we could hear screaming from the end of the corridor. It is incredibly misleading to advertise your swimming facilities as a spa, this needs to be changed to "kid's splash pool". The hotel is advertised as a spa hotel and golf resort, but also advertised as a "family adventure". The owners need to establish a clear target audience and stick to it. They have failed to recognise that the spa-seekers are unlikely to want to use the facilities they have paid for if it is full of families with children. It is evident that the enjoyment of families with children takes precedence over the enjoyment of couples seeking a relaxing stay, so why not market the hotel solely as a family friendly resort so nobody feels hoodwinked when they turn up?

Terrible

Tripadvisor 评级 1.0/5

701traceyi 经 TripAdvisor 认证的评论

My sister and I went to the High Tea at the Fairmont resort. The staff were lovely and attentive but the food was terrible. The sandwiches were not on fresh bread and tasted disgusting - salami and chutney! None of the pastries were made in-house. Don’t waste your money.

Renovation needed

Tripadvisor 评级 2.0/5

zam-hel 经 TripAdvisor 认证的评论

The building is crumbling and it is not well kept - unfortunately because the scenery is amazing. Specially the doors on the rooms is the problem: every little sound comes thru. And if you are “lucky” with connecting room, you will get even more sounds from the neighbor. And the hotel is so much kid friendly that you are bit out of place without kids. And you can sure to have a loads of running, screaming and crying around you.

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其他网络用户评价我们的酒店

  • 1,443 评论 8.2/10 位置
  • 2,747 评论 5.8/10 房间
  • 2,874 评论 7.7/10 服务
  • 24 评论 4.4/10 上网
  • 1,590 评论 5.1/10 食物
  • 1,019 评论 5.4/10 舒适度
  • 879 评论 3.2/10 清洁度
  • 714 评论 6.7/10 早餐

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