Fairmont Resort Blue Mountains - MGallery Collection 4 星

客户意见评级 (ALL 评级) 4.1/5 4,615 评论

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Fairmont Resort Blue Mountains - MGallery Collection - Image 1
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Fairmont Resort Blue Mountains - MGallery Collection - Image 4
1 Sublime Point Road, 2780 卢拉, 澳大利亚

描述

酒店其他优惠

  • 出门即可欣赏壮丽的自然美景

  • 荣获大奖的 Ubika 日间水疗及健康中心坐落在蓝山山脉之间，尽享宁静氛围

  • 屡获殊荣的儿童区

  • 毗邻历史悠久的卢拉高尔夫球场

  • 23 flexible conference and event spaces

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酒店位置

Fairmont Resort Blue Mountains - MGallery Collection

1 Sublime Point Road
2780 卢拉
澳大利亚

GPS:-33.721863, 150.350239

电话
传真 +61 2 4785 0001

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.1/5  4,615 评论

TripAdvisor 评级  3.9/5  3,482 评论

Abysmal

Tripadvisor 评级 1.0/5

Plain_Truth 经 TripAdvisor 认证的评论

Far from a premium resort, not close to Fairmont standards, old, dated in need of urgent maintenance, cleaning needs to be stepped up, staff need urgent upskilling, overcrowded with kids racing around and screaming at the top of their voices, more serenity at Central station, an embarrassment for the Accor and Fairmont brand, close it down and fix it up immediately.

Thank you for your feedback.

Disappointed

Tripadvisor 评级 1.0/5

Jonathan C Couples - 经 TripAdvisor 认证的评论

Resort is in dire need of renovation/maintenance. Lifts, rooms, bathrooms, balconies all dirty and substandard condition. Reception informed me that the site became a hotel in 1989. It is clear nothing has been renovated since. Very disappointed.

Thank you for your review, I am sorry you were disappointed and we let you down. T

Disappointing Fairmont experience

Tripadvisor 评级 2.0/5

tootrue 经 TripAdvisor 认证的评论

We have stayed in many Fairmont properties around the world and have always expected a high level of quality from them. Sadly, this property was anything but. The decor was tired and old, the staff well the ones you could find couldn't be bothered helping. The bar staff couldn't figure out what was a beer or a cider. The meal in the the ONLY restaurant that was open took 1.5 hrs. to come and then they put the wrong tables bill onto our room account. The hotel shop and whiskey bar were all closed and only open on the weekends. If you also staying here to be able to see the Blue Mountains from your room, best you ask before arriving as there are only a very small number of rooms that actually have a view. For the cost per night, I would save your money and go anywhere but here.

Thank you for your review, we will continually work hard to improve our service.

Great hotel but in serious need of an update

Tripadvisor 评级 3.0/5

Estelle Suj M 经 TripAdvisor 认证的评论

We went there as a family and booked the Sublime suite. For the price we paid, I was expecting more. The room was big but, not as clean as it could be. The balconies were filthy with calcium built up and stains on all the windows. The carpets in the room looked dirty and the room itself was very dusty. The bathrooms were ok but needed more cleaning. The mini bar was non existent, unless you count the sad little bottle of milk. The first night we went down for dinner at around 7:30pm to discover only the only food available was bar food - about 6 food items on the menu. The italian place was closed and the Embers was fully booked. As a family we ordered what we could off the bar menu and the quality was average. Having stayed in a lot hotels around the world, this was certainly a first to not be able to order 'normal' food at 7:30pm, in a high end hotel. After this experience, we decided to go have dinner out for the rest of our stay. Katoomba has lots of great options. The pool areas could seriously do with a coat of paint, some mopping,and a good old general clean and tidy up. I swam in the indoor pool and unfortunately the local pool of my suburb felt cleaner than this pool. The outside pool is dated, and again in need of some maintenance. The garden area was beautiful but could do with some TLC. Weeds everywhere, unswept surfaces, broken chess pieces tied with zip ties etc etc Overall, the hotel has great bones and great potential. Unfortunately it seems like the Accor group is relying more on the reputation the Fairmount once had and make money off that reputation, rather than spending money to maintain the reputation. Its such a shame that such a beautiful place is being left up rot.

Thank you for your feedback, we are continually working to improve our beautiful Resort.

Below Standard For a Resort.

Tripadvisor 评级 3.0/5

Mark T 经 TripAdvisor 认证的评论

Although staff were very friendly, attentive and helpful, the room was average and not what you'd expect from a "resort". Soundproofing was the main problem. We were able to hear every word spoken from the room next door and people in the corridor outside the room. There were a lot of hyperactive children with irresponsible parents. The view from the window was of one bush and a wall. We were told the EV charger would be working but it was out of order and Exploren said they had reported it to the two months prior. They were waiting for the resort to get it back online. The bar fridge contained one tiny long life milk and nothing else. No snack or drink options to purchase, no cold glasses, just that lonely, little milk. On the positive side, the bed and pillows were very comfortable.

Hi, Thank you for your feedback, we did have a conference on the weekend that did include children. With the weather not being very kind outdoor activities were in door. I have forwarded your review to our IT department to follow up on the EV Charger. Thank you.

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其他网络用户评价我们的酒店

  • 1,461 评论 8.2/10 位置
  • 2,752 评论 6/10 房间
  • 2,911 评论 7.8/10 服务
  • 26 评论 5.4/10 上网
  • 1,622 评论 5.1/10 食物
  • 1,022 评论 5.8/10 舒适度
  • 886 评论 3.5/10 清洁度
  • 729 评论 6.6/10 早餐

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