Cures Marines Hotel & Spa Trouville - 美憬阁收藏版 5 星

客户意见评级 (ALL 评级) 4.6/5 1,693 评论

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描述

酒店其他优惠

  • 诺曼底的传奇海滩变身为豪华酒店

  • 水疗中心设有 34 间小屋、加热至 32°C (90°F) 的海水泳池、桑拿房和土耳其浴室

  • La Galerie 酒吧提供特色鸡尾酒菜单

  • 在海滩或工作室享受既活泼又解压的课程

  • 酒店靠近多维尔、普朗谢、赛马场和港口

我们的客房

酒店位置

Cures Marines Hotel & Spa Trouville - 美憬阁收藏版

boulevard de la cahotte
14360 特鲁维尔海滨城市
法国

GPS:49.366521, 0.07843

抵达和交通

酒店服务

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LA GALERIE RESTAURANT

La Galerie 餐厅拥有现代风格的宴会厅,坐拥特鲁维尔绝美景观之一,供应崇尚天然与健康的美味佳肴。

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我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  1,693 评论

TripAdvisor 评级  4.5/5  1,963 评论

卓越奖 2024

Mixed feelings

Tripadvisor 评级 3.0/5

majfeldbach 家庭住宿 - 经 TripAdvisor 认证的评论

We stayed at the hotel for three nights and left with mixed feelings. On the one hand, the front-of-house staff were excellent, exceeding our expectations during check-in and with valet parking. We were also delighted by the expansive spa area, which features a large swimming pool, saunas, and relaxation areas. The room was lovely, and we even received an unexpected upgrade as part of the Accor All loyalty program. The open bathroom design isn’t my preference, but I appreciate the effort to modernise the rooms. However, there were significant drawbacks. First, the breakfast was subpar for a 5-star hotel, notably lacking any hot options in the buffet and offering a limited food selection overall. This absence of hot buffet items meant guests were compelled to order all hot dishes directly from the kitchen, leading to prolonged waiting times. Even more disappointing was the breakfast staff's demeanour. They were rude and consistently ignored us, seemingly because we did not speak French. We felt unwelcome, and when we queried why we had to ask three times for eggs, we received sarcastic comments. Additionally, there was no menu for hot dishes, and the staff struggled to explain the available options. There was also no hot food available in the buffet, which resulted in over a 15-minute wait for eggs—even though most guests spent less than 30 minutes at breakfast, making these wait times excessive. It also seems inappropriate to charge guests €30 per day for parking in such a remote location, especially when most arrive by car. This fee could easily be included in the room rate.

Hugely disappointing

Tripadvisor 评级 2.0/5

Trueparisian 经 TripAdvisor 认证的评论

I visited this hotel and spa back in 2019. The experience was then decent. With the re-opening of the Spa in late 2023, I decided to give it another go. What a huge mistake. I did book a room with a "cycle équilibre" program of treatments and was really looking forward to my experience, especially in the light of the fact that the package (hotel and spa treatments) costed about €2,500. Arriving at the hotel was a non-experience. There was only one person at the check-in desk doing her best on a busy day. Being a Platinum member of Accor, I had no expectation of anything (Accor All probably being the worst loyalty hotel programme around). But it was odd not to have any polite mention of acknowledgment of membership along those lines : "Thank you for being a loyal member. We are aware that as a Platinum member, you may be entitled for a room upgrade. However, at this time, we are unable to offer you one and we are sorry about it but we do value your custom". Only "have you been here before", "yes", "here is your key". And what about the spa treatment programme : "go and see the spa about it"... The room was decent but extraordinarily small. The open bathroom in the middle of the room is really not a great experience. The meals were very nice but service was extraordinarily slow (and the waiters would readily acknowledge it). However, it was the spa experience that was the worst : the "programme" was nothing more than a mix and match of treatments offered with absolutely zero consistency. My first treatment was a computer assessment of general heatlth. The therapist had no knowledge of how it all worked and the session ended up being her reading out what the computer was generating and offering silly advice (to sleep better, go to bed at consistent hours... really?). Some treatments were unavailable (you would be notified while waiting for the treatment outside the room - "oh sorry, the computer does not work" or "cryo is unavailable". As for the wet treatments, where to start ??? the therapists were obvisouly very yound and untrained (or recently trained). Most of them had absolutely no idea what they were doing. The whole experience turned out to be such a stressful experience and I ended up cancelling (without a refund) my last treatment as I got fed up with the really low level of professionnal standards of this spa. This gives the impression that the spa was upgraded merely to generate more profit but not to improve customers' experience. I will never return. I am not surprised. Accor Thalasso locations have been a real mess in recent years Dinard location left the Accor brand, Novotel Le Touquet is an unpleasant factory. Other Thalasso are getting old and not paying enough attention to customers' satisfaction. The only Accor location still worth a visit is Quiberon.

Dear Guest, Thank you for taking the time to share your experience following your recent stay here at the Cures Marines. Please allow me to apologize for the various elements of your stay that lead to such disappointment. I can assure you that this is not the level of service that we strive to provide to our guests. Your comments have been shared with the management teams involved and will be used to monitor and improve the service that we provide to our guests. I do hope that we will have a future opportunity to welcome you back to Normandy and show you a real Cures Marines. Best regards, Annaëlle Hautbois - Room Division Manager

Amazing and beautiful!

Tripadvisor 评级 4.0/5

isabelle r 家庭住宿 - 经 TripAdvisor 认证的评论

This hotel was amazing, all of the workers were nice. We had a deluxe family room which was spacious, clean ,and comfortable. The spa area was extraordinary with many options and such a nice atmosphere. We really enjoyed the tea room. The sea water pool was nothing like we’ve seen before and was amazing. We also loved the shower area with many options! The fitness center was great but don’t plan on training for a marathon ! The dinner was very good however the wait was a bit too long; we also consider the fact that they were doing room service at the same time. The breakfast was delicious and had many options. The parking was well managed by the concierge! We were in the city! In conclusion, we totally recommend this hotel!

Dear Madam, I would like to sincerely thank you for taking the time to write these compliments about the experience you had in the Cures Marines Hotel. We very much appreciate your lovely comments as they genuinely encourage us to keep on providing excellent services. Be assured that I will share your kind words with all the team. We look forward to welcoming you back very soon. Best Regards, Corinne Dupont - General Manager

Inspire hôtel

Tripadvisor 评级 5.0/5

Camiah s 商务住宿 - 经 TripAdvisor 认证的评论

I would like to say that everyone from each department was genuinely overwhelming of symphatizing with the guests. I appreciate the service at the restaurant. The room was amazing with a view over the beach. It is a beautiful place for your health disere. I would recommend it for family, couple and business trip 100%.

Dear Guest, We thank you for taking the time to share your experience and for your recommandation. Your comment is truly the best reward for our team who is devoted to make your stay Memorable. We will make sure to congratulate them. We do look forward to welcoming you again. Best Regards, Corinne Dupont - General Manager

A lovely hotel in a fantastic position

Tripadvisor 评级 5.0/5

Sarah352 经 TripAdvisor 认证的评论

This is a fabulous hotel where the staff (the receptionists and the concierges) can’t do enough to help you. Even though it’s a big hotel, there is a personal feel. It is in a prime position and the breakfasts are great

Dear Madam, What an heartfelt comment ! It is a real pleasure to read that you enjoyed your stay at Cures Marines. Your comment is truly the best reward for our team who is devoted to make your stay Memorable. We will make sure to congratulate them and especially our receptionnists and concierges. We do look forward to welcoming you again. Best Regards, Corinne Dupont - General Manager

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其他网络用户评价我们的酒店

  • 314 评论 9.5/10 位置
  • 549 评论 7.8/10 房间
  • 995 评论 9.1/10 服务
  • 267 评论 7.4/10 运动休闲
  • 244 评论 8.3/10 早餐
  • 102 评论 7.4/10 清洁度

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