Novotel Basel City

This is a very nice hotel for a short break. Very modern. The room we got was a nice corner room with dual aspect windows. Unfortunately they couldn’t be opened to let some air in. Tge Wi-Fi, tv etc all faultless. The receptionist was very nice and helpful as were all of the staff. The breakfast was excellent with a wide choice. The only negatives were:- the hotel car park. It needs better signage. The blinds on the windows open whenever they feel like it so the room wasn’t very dark at night. Apparently they’re set so even the slightest breeze makes them open so as not to break them. The pillows on the bed were just plain uncomfortable and the bed felt like it had a hill in the middle and slopes either side. :-( It’s not particularly well located for the main, old town either. (About a 15 minute walk) But it was still a nice weekend.

Super satisfied with our stay - great hospitality, location, and generously sized rooms. Would definitely visit again. Reasonably priced and highly recommended. I was also floored with their special attention to children and the little bag of goodies which made my daughter's day :)

Haven't yet been in the hotel so please just consider this as regarding the booking experience feedback. Had a very bad experience with the hotel although I've been normally staying with them in many Europe capitals, and has been like a safe choice with this location in basel had a situation due to the covid cases wit my customer had to shift 1 week the booking and they were quite inflexible and charged me for the week that I will not travel and the week after. For people that normal travel an hotel is like 2nd home and common sense in this situations should prevail in the benefit of customer experience and customer loyalty. Conclusion I have a long term contract in the area I might travel like 3 weeks in a month, for next years and because experience was quite negative although I might had a possible pleasant stay I might not rebook in this hotel. Short term gains should not overcome the only think a business cannot replace customer loyalty. I think is a clear loose- loose experience, I as a customer loose one week of staying in the hotel without being there and the hotel might probably loose a customer. Nevertheless I hope that in a week time when I had my rebooking that I have a best customer experience, and if that is the case I'll be happy to provide a review on that.

The hotel is rather further from the central station than we expected from the description and located on a busy roundabout, although traffic noise was minimal inside. This is the only downside. Our Executive room was spacious and exceptionally well equipped. The staff on Reception were pleasant and helpful.

Fiz o check-in no dia 24 de junho à tarde . Quando fui pegar o drink cortesia no bar por volta das 22:00 o atendente estava impaciente e foi super rude comigo . Perguntei - lhe o seu nome e ele se negou a dizer. Fui ao local do front desk e um rapaz também irônico disse- me que eu era sensível . Inconcebível ouvir isso de um funcionário que tem a obrigação de tratar o cliente bem, principalmente se o mesmo é respeitado . Já estive hospedada em vários hotéis desta rede, em variadas cidades do mundo e este tipo de atendimento nunca recebi. Ainda mais na Suíça. Espero que revejam a política de supervisão destes funcionários que se acham donos do hotel .