Nota clientes Avis (Classificação ALL) 4.6/5 1.350 comentários
Novotel Basel City
Estação de trem
Acesso: 800 m / 0.5 mi 10 min walk / 2 min drive
Check-in desde as - Check-out até às
Iguarias internacionais e regionais aguardam-no neste bar na moda, mas acolhedor, em combinação com cantos de leitura no lounge e espaços de trabalho.
Os modernos e espaçosos quartos Novotel são adaptáveis às suas necessidades individuais.
Avaliações dos nossos clientes
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Nota clientes Avis 2.0/5
Anónimo Negócios - Comentários confirmados de ALL
O quarto não estava bem limpo quando cheguei. Toalha do banheiro foi retirada e não foi reposta. Em um dos dias o quarto não foi limpo, nem arrumado.
Nota Tripadvisor 4.0/5
Russmyoung Couples - Avaliação com certificação TripAdvisor
This is a very nice hotel for a short break. Very modern. The room we got was a nice corner room with dual aspect windows. Unfortunately they couldn’t be opened to let some air in. Tge Wi-Fi, tv etc all faultless. The receptionist was very nice and helpful as were all of the staff. The breakfast was excellent with a wide choice. The only negatives were:- the hotel car park. It needs better signage. The blinds on the windows open whenever they feel like it so the room wasn’t very dark at night. Apparently they’re set so even the slightest breeze makes them open so as not to break them. The pillows on the bed were just plain uncomfortable and the bed felt like it had a hill in the middle and slopes either side. :-( It’s not particularly well located for the main, old town either. (About a 15 minute walk) But it was still a nice weekend.
Dear Russmyoung, Thank you for taking the time to share your detailed feedback with us. We much appreciate all your notes although not all services found your satisfaction. Referring the blinds, these are connected to a smart system (weather station), means that they turn automatically up for security reasons according the the weather situation. Therefore all rooms are additionally equipped with black-out curtains. Your feedback referring the beds is surprising as we just changed all mattresses at beginning of the year. Indeed, there is a 15 minutes walk to the old city, but we are glad that all guest receive the free public transport ticket. With the tram you reach the old city within three stops and five minutes drive only. We hope to welcome you back to our hotel very soon and that you next experience will even exceed your previous one! Sincerely, Billal Al Kahlout Rooms Division Manager Novotel Basel City
Fabulous - Location, Price, and Hospitality
Nota Tripadvisor 5.0/5
Priya1008 Famílias - Avaliação com certificação TripAdvisor
Super satisfied with our stay - great hospitality, location, and generously sized rooms. Would definitely visit again. Reasonably priced and highly recommended. I was also floored with their special attention to children and the little bag of goodies which made my daughter's day :)
:( Loose-Loose experience. Common sense should have prevail! Review restricted to Booking and Rescheduling
Nota Tripadvisor 1.0/5
682andr_b Negócios - Avaliação com certificação TripAdvisor
Haven't yet been in the hotel so please just consider this as regarding the booking experience feedback. Had a very bad experience with the hotel although I've been normally staying with them in many Europe capitals, and has been like a safe choice with this location in basel had a situation due to the covid cases wit my customer had to shift 1 week the booking and they were quite inflexible and charged me for the week that I will not travel and the week after. For people that normal travel an hotel is like 2nd home and common sense in this situations should prevail in the benefit of customer experience and customer loyalty. Conclusion I have a long term contract in the area I might travel like 3 weeks in a month, for next years and because experience was quite negative although I might had a possible pleasant stay I might not rebook in this hotel. Short term gains should not overcome the only think a business cannot replace customer loyalty. I think is a clear loose- loose experience, I as a customer loose one week of staying in the hotel without being there and the hotel might probably loose a customer. Nevertheless I hope that in a week time when I had my rebooking that I have a best customer experience, and if that is the case I'll be happy to provide a review on that.
Comfortable hotel with pleasant staff
Nota Tripadvisor 4.0/5
Swanaround Couples - Avaliação com certificação TripAdvisor
The hotel is rather further from the central station than we expected from the description and located on a busy roundabout, although traffic noise was minimal inside. This is the only downside. Our Executive room was spacious and exceptionally well equipped. The staff on Reception were pleasant and helpful.
Em parceria com TripAdvisor
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price