Novotel Basel City 4 estrelas
Nota clientes Avis (Classificação ALL) 4.6/5 1.233 comentários
Novotel Basel City
Estação de trem
800 m / 0.5 mi 10 min walk / 2 min drive
Aerop. int. 1 - nome completo
10 km / 6.21 mi 15 min drive
Aeroporto int. 1 - código IATA
10 km / 6.21 mi 15 min drive
Check-in desde as - Check-out até às
Iguarias internacionais e regionais aguardam-no neste bar na moda, mas acolhedor, em combinação com cantos de leitura no lounge e espaços de trabalho.
Os modernos e espaçosos quartos Novotel são adaptáveis às suas necessidades individuais.
Avaliações dos nossos clientes
Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotelSaber mais
Nota Tripadvisor 4.0/5
Russmyoung Couples - Avaliação com certificação TripAdvisor
This is a very nice hotel for a short break. Very modern. The room we got was a nice corner room with dual aspect windows. Unfortunately they couldn’t be opened to let some air in. Tge Wi-Fi, tv etc all faultless. The receptionist was very nice and helpful as were all of the staff. The breakfast was excellent with a wide choice. The only negatives were:- the hotel car park. It needs better signage. The blinds on the windows open whenever they feel like it so the room wasn’t very dark at night. Apparently they’re set so even the slightest breeze makes them open so as not to break them. The pillows on the bed were just plain uncomfortable and the bed felt like it had a hill in the middle and slopes either side. :-( It’s not particularly well located for the main, old town either. (About a 15 minute walk) But it was still a nice weekend.
Fabulous - Location, Price, and Hospitality
Nota Tripadvisor 5.0/5
Priya1008 Famílias - Avaliação com certificação TripAdvisor
Super satisfied with our stay - great hospitality, location, and generously sized rooms. Would definitely visit again. Reasonably priced and highly recommended. I was also floored with their special attention to children and the little bag of goodies which made my daughter's day :)
:( Loose-Loose experience. Common sense should have prevail! Review restricted to Booking and Rescheduling
Nota Tripadvisor 1.0/5
682andr_b Negócios - Avaliação com certificação TripAdvisor
Haven't yet been in the hotel so please just consider this as regarding the booking experience feedback. Had a very bad experience with the hotel although I've been normally staying with them in many Europe capitals, and has been like a safe choice with this location in basel had a situation due to the covid cases wit my customer had to shift 1 week the booking and they were quite inflexible and charged me for the week that I will not travel and the week after. For people that normal travel an hotel is like 2nd home and common sense in this situations should prevail in the benefit of customer experience and customer loyalty. Conclusion I have a long term contract in the area I might travel like 3 weeks in a month, for next years and because experience was quite negative although I might had a possible pleasant stay I might not rebook in this hotel. Short term gains should not overcome the only think a business cannot replace customer loyalty. I think is a clear loose- loose experience, I as a customer loose one week of staying in the hotel without being there and the hotel might probably loose a customer. Nevertheless I hope that in a week time when I had my rebooking that I have a best customer experience, and if that is the case I'll be happy to provide a review on that.
Comfortable hotel with pleasant staff
Nota Tripadvisor 4.0/5
Swanaround Couples - Avaliação com certificação TripAdvisor
The hotel is rather further from the central station than we expected from the description and located on a busy roundabout, although traffic noise was minimal inside. This is the only downside. Our Executive room was spacious and exceptionally well equipped. The staff on Reception were pleasant and helpful.
Excelente hotel , mas ..............
Nota clientes Avis 4.5/5
Anónimo Famílias - Comentários confirmados de ALL
Fiz o check-in no dia 24 de junho à tarde . Quando fui pegar o drink cortesia no bar por volta das 22:00 o atendente estava impaciente e foi super rude comigo . Perguntei - lhe o seu nome e ele se negou a dizer. Fui ao local do front desk e um rapaz também irônico disse- me que eu era sensível . Inconcebível ouvir isso de um funcionário que tem a obrigação de tratar o cliente bem, principalmente se o mesmo é respeitado . Já estive hospedada em vários hotéis desta rede, em variadas cidades do mundo e este tipo de atendimento nunca recebi. Ainda mais na Suíça. Espero que revejam a política de supervisão destes funcionários que se acham donos do hotel .
Dear Mrs. Dantes, Thank you for taking the time to share your feedback with us. We appreciate your positive rating although we much regret your experience you made when using your free Welcome Drink Voucher for your Loyalty. At Novotel Basel City, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures and to prevent future occurrence. It is our hope that you will give us the opportunity to better serve you soon in the near future thanks again for your kind review. Sincerely, Billal Al Kahlout Rooms Division Manager Novotel Basel City
Em parceria com TripAdvisor