法兰克福歌剧院福索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 1,538 评论

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法兰克福歌剧院福索菲特酒店 - Image 1
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Opernplatz 16, 仅可通过, Hochstrasse 44, 60313 法兰克福, 德国

描述

酒店其他优惠

  • 部分客房可欣赏到城市花园或天际线的美丽景色。

  • 这座城市独一无二的私人会所酒店

  • 大堂设有法式艺术画廊

  • 索菲特水疗中心、游泳池和 24 小时索菲特健身房

  • 就在歌剧院广场上

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酒店位置

法兰克福歌剧院福索菲特酒店

Opernplatz 16, 仅可通过, Hochstrasse 44
60313 法兰克福
德国

GPS:50.115941, 8.673665

电话
传真 +49 69 256695802

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

RESTAURANT SCHÖNEMANN

法兰克福当地美食与法国美食的结合。歌剧院广场别致的内饰和地中海式氛围体现了烹饪理念，在这里您可以享受到当地特色食材和美酒。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  1,538 评论

TripAdvisor 评级  4.5/5  685 评论

卓越奖 2024

Dinner in town

Tripadvisor 评级 1.0/5

Road582813 经 TripAdvisor 认证的评论

This is about the restaurant only confortable good service . Just avoid to eat there , the Chef is far away to justify the prices announced .. It was just a waste of money .. we say in french : " bouffe insipide " Sofitel must rethink their concept .. we just wanted to avoid to eat italian .. so we hoped to have with a french brand some quality , something different ... but no .. 200 euros for two .. in france you eat for this price already extremely well .

Bonjour Road582813, Thank you for taking the time and effort to complete our survey following your dinner at Schönemann Restaurant. We are very sorry to learn that we did not meet your expectations on this occasion. I would like to sincerely apologize for this. Thank you again for bringing these important issues to our attention, as it is only through such constructive comments and observations that we are able to continuously monitor and thus improve our services. We nevertheless look forward to welcoming you back in the near future. Best regards, Steffen Opitz General Manager

Pretty Much Perfect in Every Way

Tripadvisor 评级 5.0/5

Pamela W 经 TripAdvisor 认证的评论

Super lovely hotel with mostly very good service. Extraordinarily comfortable bed, and superbly laid-out bathroom. Lobby bar was spot on, save for the food menu which was a bit too ambitious for bar food. Breakfast was very pretty comprehensive, however the service was a bit scattered—took a while to get someone’s attention for coffee. Was really considering two other hotels in town, and decided to book this in the end. Wise decision. Great location, close to most tourist attractions and tons of restaurant options.

Dear Pamela W, Thank you for choosing Sofitel Frankfurt Opera and for taking the time to share your experience. We are delighted to hear that you found our hotel to be lovely with excellent service and comfortable amenities. Your feedback regarding the service at breakfast is duly noted, and we will address this internally to ensure a more seamless experience for our guests. It was a pleasure to have you stay with us, and we look forward to welcoming you back for another exceptional stay. warm regards Steffen Opitz General Manager

Fantastic experience

Tripadvisor 评级 5.0/5

8dori 经 TripAdvisor 认证的评论

We stayed at the Sofitel Frankfurt Opera for 4 nights in mid-September and splurged on a suite to celebrate our anniversary. I did not inform the hotel of this, yet we were still greeted with a personal note, a bottle of champagne and a lovely dessert stand. The room was spectacular, with a balcony that went the entire length of the room on two sides. We had meals and (almost full) moon viewings out there. The room was spotless and the service impeccable. Every staff member we encountered was friendly and the soul of courtesy. I was also ridiculously happy that the room had something that I miss every time I leave my home (except, of course, when I visit Japan): a Toto washlet! (Don’t knock it until you’ve tried it!) I chose the hotel for its location, and couldn’t have been happier with my choice all around. Many thanks to the entire staff for a wonderful stay.

Dear 8dori, Thank you very much for sharing your fantastic experience at Sofitel Frankfurt Opera. We are delighted to hear that you chose to celebrate your anniversary with us and that you enjoyed your stay in one of our suites. We take pride in providing exceptional service and ensuring that each guest feels special. Your kind words about our team's friendliness and courtesy are truly appreciated. We will convey your thanks to the team, as it will serve as encouragement to continue delivering memorable experiences to our guests. Once again, thank you for choosing Sofitel Frankfurt Opera for your special occasion. We look forward to welcoming you back for more unforgettable moments in the future. Steffen Opitz General Manager

Great location

Tripadvisor 评级 3.0/5

Iman_Aziz75 经 TripAdvisor 认证的评论

This is an elegant hotel with spacious room at the upper scale area of Frankfurt, just steps away from the Opera house. The breakfast is superb and the lobby along with facilities are so elegant. The rooms are old but well maintained, very much of the 80ies style. Fresh linen but uncomfortable mattress. The shower and in room amenities were great. You can slide doors around the bed to separate it totally from bathroom and entrance area. The sad part is that the room had flying insects and I got bitten by mosquitoes inside the room during my one night stay. I arrived at night and woke up with a mosquitoes bite. Unfortunately, I am hyper sensitive to bug bites, now it has been over a month and I still have not recovered. I have no idea how a hotel at such standards does not have a proper pest control in their rooms.

Dear Iman A, Thank you for sharing your feedback on your recent stay with us at Sofitel Frankfurt Opera. We are delighted to hear that you appreciated our hotel's great location, elegant ambiance, and superb breakfast offerings. It is wonderful to know that you found our facilities to be elegant and enjoyed the spacious room near the Opera house. However, we are truly sorry to learn about the discomfort caused by the presence of flying insects during your stay. We understand the importance and I can assure you that we have regular controls and inspections by a specialized company and take all possible measurements. Your comfort and well-being are our top priorities, and we regret any inconvenience experienced. Please accept our sincerest apologies for falling short of your expectations in this regard. We hope to have the opportunity to welcome you back to Sofitel Frankfurt Opera and provide you with a flawless stay that exceeds your expectations. Should you have any further concerns or require assistance, please do not hesitate to contact me directly. Steffen Opitz General Manager

Excellent valie for money

Tripadvisor 评级 5.0/5

PatrikL245 Couples - 经 TripAdvisor 认证的评论

Hotel prices in Frankfurt are pretty cheap. And this Sofitel being only 100€ more than Hilton is a great example of that. Having stayed at the Hilton before, the Sofitel is so much more fancy, stylish, modern, high end and value for money. The hotel is located at the best location in the city. Right by the luxury shopping street, right by the Opera house, but still having a super queit provate drive way and facing the beautiful park. The service was always fantastic. Room service came twice a day. Special thanks for providing a nice birthday cake for us for a celebration occasion. The complimentary minibar was something I did not know I needed, but now having stayed at a property for the first time where it was complimentsry and refilled once a day, I might have trouble staying at properties where they do not provide it. Huge points for Accor for starting this service! Might be a deciding factor for me when choosing hotels in the future. Breakfast was excellent, they have a neat (not huge) buffet and a wide list where one can order eggs and desserts. Bed was one of the best I have ever slept in! Super soft. The only downside was the cost for a late checkout. They offered it for free until 1 pm, but would have cost 150€ for 2 pm even. Thats half of the price for the whole night for 1 extra hour. Pretty redicilous if you ask me. Also, special credit for the doorman (I do not remember his name, but he was a very pleasant, helpful and happy 40-50 year old middle eastern heritage man. He was always greeting us and offering any help we could need, from suggesting sports bars to calling taxis. The rooms are also very big in size, but still styled to the last detail. Kudos for that too!

Dear Patrik L, Thank you for taking the time to share your detailed feedback on your recent stay at Sofitel Frankfurt Opera. We are delighted to hear that you enjoyed the fantastic service provided by our team. It is our aim to provide a peaceful and luxurious experience for all our guests. Your kind words about the quality of our breakfast, the comfort of our beds, and the attention to detail in the room decor are truly appreciated. Regarding your feedback on the cost of a late checkout, we value your input and will take this into consideration. We always aim to offer fair and transparent pricing for our services. Lastly, we are grateful for your special mention of our doorman and the exceptional service he provided. We will ensure that your compliments are shared with him and the rest of the team. Thank you once again for choosing Sofitel Frankfurt Opera. We look forward to welcoming you back for another memorable stay. Warm regards, Steffen Opitz General Manager

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其他网络用户评价我们的酒店

  • 376 评论 9.6/10 位置
  • 559 评论 8/10 房间
  • 778 评论 8.4/10 服务
  • 236 评论 8/10 早餐
  • 123 评论 7.6/10 设施
  • 118 评论 7/10 清洁度

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