法兰克福歌剧院福索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.6/5 1,609 评论

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描述

酒店其他优惠

  • 部分客房可欣赏到城市花园或天际线的美丽景色。

  • 这座城市独一无二的私人会所酒店

  • 大堂设有法式艺术画廊

  • 索菲特水疗中心、游泳池和 24 小时索菲特健身房

  • 就在歌剧院广场上

我们的客房

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酒店位置

法兰克福歌剧院福索菲特酒店

Opernplatz 16, 仅可通过, Hochstrasse 44
60313 法兰克福
德国

GPS:50.115941, 8.673665

抵达和交通

酒店服务

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酒店内
  • 游泳池
  • 停车
  • 欢迎宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务

RESTAURANT SCHÖNEMANN

法兰克福当地美食与法国美食的结合。歌剧院广场别致的内饰和地中海式氛围体现了烹饪理念,在这里您可以享受到当地特色食材和美酒。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.6/5  1,609 评论

TripAdvisor 评级  4.5/5  691 评论

卓越奖 2024

Good location, nice hotel and friendly staff

Tripadvisor 评级 4.0/5

GandC1994 经 TripAdvisor 认证的评论

The hotel is centrally located and is a short walk to local restaurants, is right by the opera house and a short walk to the Christmas Market. The hotel is spotlessly clean and the staff are friendly. The building is nice and bright and very modern. There is a nice bar downstairs which has a decent selection of drinks and snacks/food. We booked two rooms and these were both a good size, comfortable and again, spotlessly clean. There were a couple of downsides, check in wasn’t the greatest, as we got there around 1pm (fair enough this was early) and our rooms weren’t ready. The lady checking us in just said “you’ll have to come back at 3” We weren’t offered a place to sit where we could grab a drink/food and a few minutes to catch our breath after all our travelling. Not necessarily a complimentary drink, just so we can purchase a coffee and some food to perk us up. So we left our suitcases and went out for a walk and grabbed a quick bite and some drinks outside of the hotel. We got back about 4 ish and the rooms still weren’t quite ready so we just waited around until they were. This time, the guy checking us in was a little more accommodating and said he’d get us sorted asap, as we didn’t fancy going straight out again. The other downside is breakfast. Again, very friendly staff but both mornings, after being seated and waiting for ages. we had to chase waiters down for them to take our orders for drinks and breakfast. We did enjoy the food, and they do have a decent egg menu and a buffet with the normal breads, cold cuts, cheeses etc but it’s just the service seems a bit disorganised and slow. The second morning we were sat with a view to the opera house which is very nice. If in Frankfurt again, I think we would stay there again, but it just feels like the staff are running around very busy and some guests are left not being taken care of very much, for one reason or another. Not quite 5* but decent nonetheless.

Dear Grand, Thank you very much for your detailed feedback. We are pleased to hear that you enjoyed the location, the cleanliness of the hotel, and the friendliness of our staff. We apologize for the issues you encountered during check-in and breakfast. We strive to provide a smooth and welcoming experience from the moment you arrive, and we regret that we didn’t meet those expectations. We will address the points you raised with our team to ensure improvements in these areas. We look forward to welcoming you back should your travels bring you to Frankfurt again. Your feedback is invaluable to us as we continue to improve. Best regards, Gina Maria Jansen Guest Experience Manager

Great location

Tripadvisor 评级 4.0/5

EM-NS 经 TripAdvisor 认证的评论

From check in to check out it was a breeze. Very attentive staff, nothing was too hard for them. I've received a complimentary upgrade. The bed was very comfortable and the pillows selection fantastic. The quilt was just perfect and combined with a very quiet air-conditioning the atmosphere was set for a very comfortable sleep! The welcome drink was of my choice (highly recommended the bar!). I opted for an in-room dining and was not disappointed at all (the food very delicious, serving was rather large and very reasonably priced). Wish it was cheaper, however, would happy to stay there again, if there is an opportunity.

Dear EM-NS, Thank you for sharing your wonderful experience with us! We’re thrilled to hear that your stay was seamless from check-in to check-out and that our attentive team made a positive impression. It’s fantastic to know that you enjoyed the comfort of your room, especially the bedding and pillow selection, as well as the peaceful atmosphere created by the quiet air-conditioning. We're also delighted that you appreciated the complimentary upgrade and found our in-room dining and bar offerings to your satisfaction. While we understand your comment regarding pricing, we are grateful for your kind words and look forward to welcoming you back whenever the opportunity arises. Warm regards, Gina Maria Jansen Guest Relations Manager

The Right Choice

Tripadvisor 评级 4.0/5

law t 经 TripAdvisor 认证的评论

The property is charming and the surroundings, mesmerizing. What made the experience impactful were the service staff, who exuded warmth and professionalism. The reception team (Deepika, Philipp Weidermann, Gina and Adrian) were always approachable and friendly. The Chief Concierge (Philipp) was knowledgeable and shared about various attractions in the city. Housekeeping was always prompt and efficient and Mr. Steffen Opitz, the General Manager, was always walking the ground and ensuring that the comfort of guests is made paramount. It was also assuring to note that he used to be based in Singapore and was able to banter about culture and service expectations. What created a firm impression in the wintry cold were the F&B staff at the restaurant and bar. In particular, Mr. Mehmet, who's demeanour is everything the Sofitel and Accor brands should embody. With him around, breakfast is a somewhat luxurious affair and he treats every guest with utmost respect and sincerity. My initial anxiety on European hospitality quickly faded to oblivion. Perhaps my only grouse with the property would be the lack of an executive/club lounge. Premium members should be accorded a designated venue for drinks at the least. Nonetheless, I will still choose this property whenever I pass through Frankfurt. Dr. Sam Jay Yeo Singapore Accor Limitless (Diamond)

Dear Dr. Yeo, Thank you for taking the time to share your feedback and for choosing Sofitel Frankfurt Opera during your recent visit to Frankfurt. We are incredibly proud of our team, and it’s truly gratifying to hear that Deepika, Philipp Weidermann, Gina, Adrian, and our Concierge, Philipp, were able to provide you with exceptional service. Equally, we’re delighted that Mr. Mehmet and our F&B team helped make your breakfast experience feel luxurious. I also thoroughly enjoyed our personal exchange during your visit, it was a pleasure to connect with you. As a valued Diamond member, your loyalty means a great deal to us, and we look forward to welcoming you back on your next visit to Frankfurt. Warm regards, Steffen Opitz General Manager

Comfortable and spacious. Watch which table where you will be seated for breakfast.

Tripadvisor 评级 4.0/5

Francis R Couples - 经 TripAdvisor 认证的评论

Updated decor although spacious and friendly staff. Very comfortable rooms. Breakfast selection not very interesting and rather noisy personnel. Specifically the table for four next to the service table where dirty plates are piled up. Great cocktails and location.

Bonjour FrancisRogerDuck, Thank you for your kind feedback regarding your recent stay at Sofitel Frankfurt Opera. We are delighted to hear that you found our accommodations comfortable and that our staff provided friendly service. Your comments about the breakfast experience have been noted, and we will continue to strive for improvement in our offerings. We appreciate your insights and hope to welcome you back soon for another enjoyable visit. Best regards, Steffen Opitz General Manager

Great stay

Tripadvisor 评级 5.0/5

JasonY1687 家庭住宿 - 经 TripAdvisor 认证的评论

Modern and well located hotel, walking distance to city center and the Christmas markets during the holiday season. The breakfast was fantastic! Most importantly, service was top notch and the staff across the board were fantastic. I would not hesitate to stay here again if I were to go to Frankfurt.

Bonjour Jason Y, Thank you for your wonderful feedback regarding your recent stay with us at Sofitel Frankfurt Opera. We are thrilled to hear that you enjoyed our prime location and the fantastic breakfast we offer. It is especially rewarding to know that our team provided you with exceptional service. We look forward to welcoming you back on your next visit to Frankfurt. Best regards, Steffen Opitz General Manager

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其他网络用户评价我们的酒店

  • 392 评论 9.6/10 位置
  • 623 评论 8/10 房间
  • 819 评论 8.6/10 服务
  • 6 评论 1.7/10 上网
  • 260 评论 7.4/10 早餐
  • 239 评论 7.9/10 舒适度
  • 188 评论 9/10 氛围
  • 133 评论 7.5/10 清洁度

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