Dear Mr. C., Thank you very much for spending the time to share your experience with us I sincerely apologize that your recent experience did not meet your expectations. Our hotel is a business hotel conveniently located in the heart of IMPACT Exhibition, Thailand’s largest convention and event center. We are also within easy walking distance of the IMPACT outlets and COSMO Bazaar, with convenient access via the skybridge. Additionally, I would like to inform you that dry amenities, such as toothbrushes and combs, are available upon request. As these products are made from natural materials, they may be affected by prolonged handling or storage, which is why we provide them upon request to ensure their quality. Nevertheless, we truly appreciate your feedback, and I will share your comments with our team. Your feedback is valuable to us and will encourage our staff to continuously improve the quality of our services and ensure a better experience for our guests. Thank you again for sharing your experience with us. We sincerely hope to have the opportunity to welcome you again and provide you with a more pleasant experience on your next visit. Warm regards, Kittipong Kongsawat Guest Experience Manager

Dear Ms. L., Thank you for your share your comment for your experience during your stay with us at Novotel Bangkok IMPACT. It is always a pleasure to receive your feedback and glad to know you have good experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kittipong Kongsawat Guest Experience Manager

Dear Ms. Bing Y., Thank you very much for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments and would like to share that our hotel offers two room view options: Exhibition View and Lakeside View. For your next visit, please feel free to let us know your preferred room view in advance. We will be delighted to note your preference in our system and will do our best to accommodate your request, it's subject to room availability. Thank you once again for your valuable feedback. We look forward to welcoming you back for a more pleasant stay. Sincerely, Kittipong Kongsawat Guest Experience Manager

Dear Ms. L., We are very much appreciated your comments regarding your stay at the Novotel Bangkok Impact. It is always a pleasure to receive your feedback. We are do apologized regarding your concern air condition not cool well and it's noises, it's might taking your inconvenient and uncomfortable experience. Please ensure that I share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kittipong Kongsawat Guest Experience Manager

Dear Ms. X. LI, Thank you for your share your comment for your experience during your stay with us at Novotel Bangkok IMPACT. It is always a pleasure to receive your feedback and glad to know you have good experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kittipong Kongsawat Guest Experience Manager

Dear Ms. Yuhong Z.,, Thank you for your share your review your experience during your visit us at Novotel Bangkok IMPACT. It is always a pleasure to receive your feedback and glad to know you have good experience. Our hotel is convenient with location heart of IMPACT Exhibition, the largest convention and event center of Thailand, also close with IMPACT outlets & COSMO Bazaar it's easy walk distance by sky bridge Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warmly regards, Mr. Kittipong Kongsawat Guest Experience Manager

Dear Mr. / Ms. Z., Thank you very much for taking the time to share your experience with Novotel Bangkok IMPACT. I was very apologized to learn that your child injured their foot before your arrival date stay with us. I hope your child makes a full and speedy recovery. Following our investigation, we found that you had submitted a request to cancel one of your reservations. Although the terms and conditions of your booking did not permit cancellations or modifications, our Reservations Team approved the cancellation and processed a full refund as a gesture of goodwill. Please do not hesitate to contact me directly if I can be of any assistance during your next visit to Novotel Bangkok IMPACT. We would be delighted to welcome you back and provide you with a more enjoyable experience. Kind regards, Kittipong Kongsawat (Mr.) Guest Experience Manager

Dear Ms. L., Thank you for your share your comment for your experience during your stay with us at Novotel Bangkok IMPACT. It is always a pleasure to receive your feedback and glad to know you have good experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kittipong Kongsawat (Mr.) Guest Experience Manager

Dear Mr.H., We are very much appreciated your comments regarding your stay at the Novotel Bangkok Impact. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kittipong Kongsawat Guest Experience Manager

Dear Mr. W., Thank you for your share your comment for your experience during your stay with us at Novotel Bangkok IMPACT. It is always a pleasure to receive your feedback and glad to know your experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kittipong Kongsawat Guest Experience Manager

Dear Ms. Jiayi L., Thank you for your share your comment for your experience during your stay with us at Novotel Bangkok IMPACT. It is always a pleasure to receive your feedback and glad to know you have good experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kittipong Kongsawat Guest Experience Manager

Dear Ms. Jinru W., Thank you for your share your comment for your experience during your stay with us at Novotel Bangkok IMPACT. It is always a pleasure to receive your feedback and glad to know you have good experience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kittipong Kongsawat Guest Experience Manager

Dear Ms. Z., Thank you for your spending the time to share your comment for your experience during your stay with us at Novotel Bangkok IMPACT. I's truly apologized to know that your breakfast experience did not meet your expectations, and we sincerely regret any disappointment this may have caused. Regarding your request milk, we would like to kindly inform you that fresh milk you can make order through our Room Service. You are most welcome to place an order directly from your room at your convenience. At the same time, I would like to respectfully clarify that, in accordance with our policy, food and beverages served in the restaurant are not permitted to be taken outside of the dining area. We apologize if this policy was not clearly communicated at the time and caused any inconvenience. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kittipong Kongsawat Guest Experience Manage

親愛的 Ms. Hanxiao W., 感謝您與我們分享您在我們飯店住宿期間的體驗。Novotel Bangkok IMPACT.我很高興收到您的回饋，並很高興得知您擁有良好的體驗。我會與我們的團隊分享您的評論。我相信，在我們努力不斷提升服務品質的過程中，這些回饋將對我們所有的員工起到鼓勵作用。 再次感謝您分享您的體驗，我們希望您的下一次訪問能夠像上一次一樣愉快。 真摯地， Kittipong KONGSAWAT (Mr.) Guest Experience Manager

親愛的 Mr. Yu C., 感謝您與我們分享您在我們飯店住宿期間的體驗。Novotel Bangkok IMPACT.我很高興收到您的回饋，並很高興得知您擁有良好的體驗。我會與我們的團隊分享您的評論。我相信，在我們努力不斷提升服務品質的過程中，這些回饋將對我們所有的員工起到鼓勵作用。 再次感謝您分享您的體驗，我們希望您的下一次訪問能夠像上一次一樣愉快。 真摯地， Kittipong KONGSAWAT (Mr.) Guest Experience Manager

Dear Ms. Yun L., Thank you for share your review with Novotel Bangkok IMPACT. We are delighted that you had enjoyed the stay and our convenient location with transportation, Skytrain MRT Pink Line and IMPACT Exhibition Center. We are very proud to be recognized for our great value for money in a fantastic location just across the road to the Exhibition Halls. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once again, thank you for choosing us, we hope to welcome you for an even more pleasant stay. Warmly regards, Kittipong Kongsawat (Mr.) Guest Experience Manager

亲爱的 Doris 我们非常感谢您在曼谷诺富特 Impact 酒店入住期间提供的宝贵意见。我们非常乐意收到您的反馈。我会将您的意见分享给我们的团队。我相信，这些反馈将激励我们所有员工，让我们不断提升服务质量。 再次感谢您分享您的入住体验，希望您下次的入住体验和上次一样愉快。 此致， Kittipong Kongsawat Guest Experience Manager