Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nicolas Assistant d'exploitation confirmé

Beste gast, Bedankt dat je de tijd hebt genomen om jouw feedback te geven. We hopen je snel weer te verwelkomen in ons hotel. Met vriendelijke groet, Nicolas Assistant d'exploitation confirmé

Dear Florentijn L. K., Thank you for taking the time to tell us about your experience at the ibis budget Aéroport Lyon-Saint-Exupéry. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We refunded the amount charged twice and the change is only for the city tax and the parking I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis Budget. Please do not hesitate to contact me during your next visit. Sincerely, Nicolas Assistant d'exploitation confirmé

Geachte GUNTHER V. D. B., Bedankt dat u de tijd heeft genomen om ons te vertellen over uw ervaring in ibis budget Aéroport Lyon-Saint-Exupéry. Het spijt ons te horen dat uw verblijf niet aan uw verwachtingen heeft voldaan; hiervoor willen wij u dan ook onze oprechte excuses aanbieden. Bij Ibis Budget, streven we naar een hoogwaardige dienstverlening voor elke gast; uw commentaar is daarom erg belangrijk voor ons. U kunt erop vertrouwen dat wij de juiste maatregelen zullen treffen om het probleem te verhelpen en te voorkomen dat het zich nogmaals voor zal doen. Wij stellen het op prijs dat u uw opmerkingen met ons heeft willen delen en wij hopen dat u ons de kans wilt geven om u in de nabije toekomst beter V. dienst te zijn. Hoogachtend, Nicolas Assistant d'exploitation confirmé

Dear HERMAN C., We very much appreciate your comments regarding your stay at the ibis budget Aéroport Lyon-Saint-Exupéry. It is always a pleasure to receive negative and positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Assistant d'exploitation confirmé

Dear guest, We very much appreciate your comments regarding your stay at the ibis budget Aéroport Lyon-Saint-Exupéry. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas Assistant d\'exploitation

Dear JEREMY C., Thank you for taking the time to tell us about your experience at the ibis budget Aéroport Lyon-Saint-Exupéry. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For dogs, we only accept for blind people. We are apologized for this misunderstanding. When you made the booking, you choosed breakfast included and so we couldn't refund it We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas Assistant d'exploitation IBIS BUDGET AEROPORT LYON SAINT EXUPERY

Geachte Johannes Bernardus O., Wij stellen uw opmerkingen over uw verblijf in ibis budget Aéroport Lyon-Saint-Exupéry erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd, dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hoogachtend, Nicolas Assistant d'exploitation IBIS BUDGET AEROPORT LYON SAINT EXUPERY