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Hotel Mercure Paris Bastille Marais 4 estrelas

Nota clientes Avis 4.3/5 2.667 comentários

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Hotel Mercure Paris Bastille Marais
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+ 15 Serviços

Extras do hotel

  • Hotel no centro de Paris

  • Certificado ALLSAFE pelo Bureau Veritas

  • Terraço interior tranquilo

  • Quartos disponíveis para 3 pessoas

  • Serviço de snacks e bebidas disponível 24 horas

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Serviços no hotel e nas proximidades

Check-in desde as 14h00

Check-out até às 12h00

Serviços a pagar

Serviços e informações práticas
  • Check-in online
  • Wi-fi/Acesso à Internet
  • Acessibilidade para pessoas com mobilidade reduzida
  • Animais permitidos Serviços a pagar
  • Hotel 100% para não-fumantes
  • Ar condicionado
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Check-in antecipado/Check-out tardio Serviços a pagar
  • Lavandaria
  • Concierge
Catering
  • Pequeno-almoço Serviços a pagar
  • Serviço de quarto
Lazer e atividades
  • Porta-bicicletas
Serviços empresariais
  • Servicio disponible fotocopia/impresión

Localização do hotel

Hotel Mercure Paris Bastille Marais

53 rue Richard Lenoir
75011 paris
frança

Tel: +33143798333

Fax: (+33)1/44649692

Check-in desde as 14h00

Check-out até às 12h00

  • PLACE LEON BLUM :  61 VOLTAIRE

  • VOLTAIRE :  46 - 56 VOLTAIRE

  • VOLTAIRE/PLACE LEON BLUM :  69 VOLTAIRE

  • VOLTAIRE :  9 VOLTAIRE, Exit 3

  • De avião

    PARIS ORLY A 19 km / 11,81 milhas

  • De avião

    ROISSY CDG A 30 km / 18,64 milhas

  • De comboio

    GARE DE LYON A 1,7 km / 1,06 milhas

  • De comboio

    GARE DU NORD A 4 km / 2,49 milhas

GPS:48.857251, 2.380612

As nossas opções de alojamento

Dispomos de quartos com diferentes categorias para ir ao encontro de todos os gostos. Todos os nossos quartos têm a mesma elegância e simplicidade mas oferecem diferentes ambientes. Os nossos quartos Standard oferecem uma atmosfera confortável e acolhedora e pinturas de Ingres. Os quartos Privilege são espaçosos e luminosos c/ diversos serviços e 1 vista sobre Paris e o Sacré Coeur.

Os nossos restaurantes e bares

Foto não contratual

Avaliações dos nossos clientes sobre o
Hotel Mercure Paris Bastille Marais

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL 4.3/5

2.667 comentários

Classificação do TripAdvisor 4.0/5

723 comentários

2021 Certificado de Excelência do TripAdvisor
Certificado de excelência 2021

Decent hotel in nice area

Nota Tripadvisor 4.0/5

yorkh651 Business - 13/09/2020 Avaliação com certificação TripAdvisor

The hotel also has the small rooms typical for Paris, but is nice and clean. I got a room to the backside on upper floor and slept very well. Staff was very friendly and attentive and spoke good English.

A one night stay

Nota Tripadvisor 4.0/5

fraserb549 19/02/2020 Avaliação com certificação TripAdvisor

A very pleasant and friendly hotel right next to a Metro station which makes it very easy to get to and from. Very nice room and good breakfast. It is right next to a square which has plenty of shops and bistros, a couple of which we thought were very good.

Dear guest, We thank you for taking the time to share your experience following your stay at the Mercure Bastille Marais, and for your very positive comments. We are delighted to read that you greatly enjoyed your stay, and more particularly your room and the breakfast service. We do hope to have the pleasure to welcome you back in a near future. Best regards, Marine Buisson Calafat Responsable hébergement

Bom hotel

Nota clientes Avis 3.5/5

Marco Famílias - 02/02/2020 Comentários confirmados de ALL

Bom hotel , infelizmente o box do banheiro era horrível , muito apertado e tinha um pilar que atrapalha demais o banho

Europe Christmas holiday

Nota Tripadvisor 5.0/5

nigelpeart2020 Friends getaway - 15/01/2020 Avaliação com certificação TripAdvisor

Lovely hotel, staff very helpful would stay again, rooms were a great size, maybe we were lucky and was allocated a good one, but a great experience even though there were some demonstrations about the trains, never felt threatened at all close to some lovely restaurants too

Dear guest, Thank you so much for taking the time to share your experience following your stay at the Mercure Bastille Marais. We are very happy to read that you spent a great Christmas holiday! We are particularly touched by your feedback about the kindness et professionalism of our team. Be sure that your remarks will be passed into them. We hope to have the pleasure to welcome you back in a near future. Best regards, Marine Buisson Calafat Responsable hébergement

Confortável e bem localizado.

Nota clientes Avis 4.0/5

Letícia Casais - 27/11/2019 Comentários confirmados de ALL

Quarto limpo e confortável. Recepcionistas muito gentis e que nos ajudaram com todas as duvidas em relação a cidade e passeios. Bem localizado, bem próximo ao metro.

Exmo Senhora P., Thank you so much for taking the time to share your experience following your stay at the Mercure Bastille Marais. We are delighted to read that you greatly enjoyed it! We are particularly touched by your comments on the kindness of our teams and be sure that your remarks will be passed into them. We hope to have the pleasure to welcome you back in a near future. Sincerely, Marine Buisson Calafat Housekeeper

Deixou a desejar.

Nota clientes Avis 2.0/5

Luiz M. Casais - 09/11/2019 Comentários confirmados de ALL

Faltou serviço turístico; Faltaram informações sobre passeio em Versailles, tentamos duas vezes e não conseguimos ir, já com o voucher pago, recepcionista não soube informar, perdemos euros. Banheiro sem chuveiro para higiene. E o chuveiro de banho mal colocado. Sem itens de frigobar e sem acessórios de banheiro. De Paris fomos para Praga onde hotel ofereceu todas as informações turísticas da cidade e com serviço de turismo, frigobar adequado e itens de banheiro também. Estamos agora no seu Mércure Rafael em Viena. Mais um desapontamento. Não tem serviço de turismo, sem ajudante de mala, banheiro com cabelo no aparador e com sugeria, chão do quarto com cabelo também. A reserva era para casal e nos colocaram em um quarto de solteiro, sendo que a reserva foi pré paga. E o rapaz da recepção disse que nós que juntássemos as camas, pois não tinha ninguém para fazê-lo . Vocês estão transformando o Mércure num Íbis o que não faz o nosso perfil. Viemos a passeio o que fazemos todo ano. Vamos enviar uma cópia desse e-mail para nosso agente de viagens.

It would have been nice to get a 50cl bottle of water a day, and the room was very warm.

Nota Tripadvisor 3.0/5

swinster70 Business - 21/10/2019 Avaliação com certificação TripAdvisor

As a silver member, I'm supposed to get a free drink, I guess this was the 50cl bottle of water , which was a bit rubbish. It would have nice to get one of these per day at over 200 Euros per night. The room was als very warm and the A/C only made it warmer. I had to sleep with the balcony doors open, although luckily these opened onto the courtyard so it was reasonably quiet. The bed was also a bit hard for me.

Cher client, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Bastille Marais. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Mickael VEVRES Directeur

Noisiest hotel ever

Nota Tripadvisor 2.0/5

John F Couples - 16/10/2019 Avaliação com certificação TripAdvisor

The room was ok, a bit tired looking, bed comfortable. The bathroom not bad, a bit dark with dark red decor so not ideal, but with very thin scratchy towels. The mini bar console looked like it was about to collapse. The main issue is that this hotel is located near a very busy junction. We stayed on the 8th floor of the hotel (in the best room available) and the noise from the street is somehow funnelled up the tall buildings directly to the room. It was a warm October weekend so the room was very stuffy - but the air conditioning was switched off for the winter, so we had to have a window open. This meant that sleep was almost impossible. Every five minutes a siren goes by, or a noisy scooter, or a trash truck or a crowd of drunken people... The only way we were able to sleep was with sleeping pills, eventually passing out exhausted at 2am. We were due to stay 3 nights but gave up after the 2nd night and moved to a much more peaceful (but expensive) hotel. The Mercure were kind enough to give us a 20% discount on our room rate for the 2 nights, so they did the best they could I suppose. But sadly I'm unlikely to ever stay in a Mercure again - at least not in Paris.

Bonjour Madame, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Bastille Marais. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assurée que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Mickael VEVRES Directeur

Rude staff

Nota Tripadvisor 1.0/5

Aoife C Family - 03/10/2019 Avaliação com certificação TripAdvisor

We arrived for our 2 night stay to be told there was a technical issue and we would have to stay in another hotel. The man at reception told us he would call the taxi but 10 mins later he still hadn't called one. Then eventually a taxi was called and the receptionist went out to the taxi when it arrived and sent it away again. We then had to wait a total of 45mins before we were eventually told we could stay in the hotel we had booked and paid for. No apology or nice gesture for wasting our time. Location was fine but overall you could do better for the price paid.

Bonjour Madame, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Paris Bastille Marais. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assurée que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Mickael VEVRES Directeur

Ótimo hotel, com ótima localização e fácil acesso

Nota clientes Avis 4.5/5

Ricardo C. C. Famílias - 27/08/2019 Comentários confirmados de ALL

A estadia foi muito boa, nada a reclamar. Hotel é bem localizado com supermercados, restaurantes e estação de metro por perto. Café da manhã bem servido com opções.

Dear Ricardo CAMARGOS C., Thank you so much for taking the time to share your experience following your stay at the Mercure Bastille Marais. We are delighted to read that you greatly enjoyed it, especially the location and the breakfast. We also carefully read your comment about the WIFI . Be sure that we take your remark into consideration, to improve our connection. We do hope that we will have the pleasure to welcome you back in a near future. Very best regards, Marine Buisson Calafat Housekeeper

Hotel abaixo padrão Mercure

Nota clientes Avis 2.0/5

Paulo Casais - 28/06/2019 Comentários confirmados de ALL

Não gostei do hotel; quarto pequeno, decoração feia, frigobar não gela bebidas; amenites somente oferecidas no dia da chegada; café da manhã com pão de sal ruim; falta conforto nos quartos

Dear PAULO F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Bastille Marais. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marine Buisson Calafat Housekeeper

Ótimo local

Nota clientes Avis 4.5/5

Erico D. Casais - 26/05/2019 Comentários confirmados de ALL

A estadia foi excelente, o pessoal da recepção super atencioso. Único ponto é que o local do café da manhã é pequeno para a quantidade de hóspedes. Abraços

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Marine Buisson Calafat Governanta

Great stay, terrible ending

Nota Tripadvisor 4.0/5

rf227 Solo travel - 13/05/2019 Avaliação com certificação TripAdvisor

I enjoyed my stay at the hotel. The included breakfast was quite good, the room was comfortable and quiet. It is located in an interesting area, very walkable to many sites museums, shops. The end of my trip was nearly a disaster. There is a taxi stand in the square by the hotel. I asked if I should walk there to catch a cab to the airport. The concierge said the hotel could order one for me. I indicated the cab had to accept a credit card. (N.B.: cabs in Paris are required to take credit cards, but many drivers try to tell you they don't have a machine - be insistant). Then the driver whom the hotel called took me to DeGaulle, and when we got there said he did not have a machine!!! The fare was 60 Euros, and I had only a little over 50 Euros on me (I was heading back to the US). What if I'd been leaving France with only 5 0or 10 Euros??? What a mess, and I fault the hotel staff for not being clear that the driver they found for me did not accept cards. I could have easily walked to the cab stand.

Experiência agradável

Nota clientes Avis 4.0/5

Anónimo Amigos - 23/04/2019 Comentários confirmados de ALL

Estadia agradável, equipe simpática e disponível, acomodação boa, limpa, sugiro mais um porta-malas e atenção na reposição de copos descartáveis e chás. Café da manhã com opções, porém, sem diferenciação, todo dia igual. Sugiro agilidade para repor itens e limpar as mesas.

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Mickael VEVRES Directeur

O ar condicionado ruim.

Nota clientes Avis 3.0/5

Cristiane M. Famílias - 12/08/2018 Comentários confirmados de ALL

O ar condicionado não resfriava o quarto e sentimos muito calor durante nossa estadia. Também precisamos pedir por sabonete e papel higiênico que não foram repostos pela camareira.

Dear Madam, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Bastille Marais. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mickaël VEVRES Directeur

Good location, but very small rooms

Nota Tripadvisor 3.0/5

Herr-Luisito Friends getaway - 07/08/2018 Avaliação com certificação TripAdvisor

Very strategic location, 10 min by foot to the Bastille, full of cafes, shops and restaurants around. The room very clean, however, really too small, and there is no significant privacy, it is possible to listen what is happening beside the other rooms, furthermore, no significant advantages or benefits received for Accor/Mercure members, just a simple drink.

Bonjour cher client, Je vous remercie de votre commentaire suite à votre séjour dans notre hôtel Mercure Paris Bastille Marais. Nos tailles de chambre sont dans la moyenne d'un hôtel Mercure Parisien de 13 à 21 m² pour une chambre double classique. Je vous invite à venir découvrir nos chambres Privilège lors d'un prochain séjour. Je suis persuadé que vous trouverez les mètres carrés qui vous ont manqués. Bien cordialement Mickael VEVRES Directeur

LAST MINUTE CANCELLATION/TRANSFER

Nota Tripadvisor 1.0/5

scgrady Couples - 06/06/2018 Avaliação com certificação TripAdvisor

Despite booking 2 weeks in advance and checking in online 2 days in advance (as well as pre-paying) and being a Gold Accor Member - was advised via email at 7:30pm on the day of arrival that we were being switched to a far inferior hotel, no acknowledgement of my membership level/fidelity. Despite attempt to apologise, won't be staying here again and reconsidering my Accor membership

Dear Mister Grady, Once again we apologize for this situation beyond our control. My colleague explained the reason for your relocation and I assure you that the Mercure Bastille Saint Antoine hotel is a 4-star hotel of the same standard as ours. If you have encountered a problem, do not hesitate to let me know. Best regards Mickael VEVRES Directeur

Dentro das expectativas

Nota clientes Avis 4.0/5

João A. C. Famílias - 15/05/2018 Comentários confirmados de ALL

Pessoal simpático, bom serviço, café da manhã bom e espaço pequeno como é comum em Paris.

Bonjour du Mercure Paris Bastille Marais, Agradecemos os seus comentários no seguimento da sua estada no Hôtel Mercure Paris Bastille Marais. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Mickaël VEVRES Directeur

convenient overnight in Paris 11ieme

Nota Tripadvisor 3.0/5

tracylR1810UW Family - 29/03/2018 Avaliação com certificação TripAdvisor

I thought the room was a good size but a bit basic. Breakfast fruits were not fresh ..but the rest was fine. Great service and superb front desk support. Place voltaire is very good for local cafés and restaurants. Nr Bastille

Dear Guest, Thank you for you post on TripAdvisor. Do not hesitate to contact us for anything else. Best regards Mickael, Directeur

Boutique hotel com boa localização para uma esatia curta em Paris

Nota clientes Avis 4.5/5

Anónimo Negócios - 23/03/2018 Comentários confirmados de ALL

Atendimento simpatico e uma localização muito boa perto de restaurantes e transportes publicos. Muito perto do coração de Paris.

Exmo Senhor C., Agradecemos os seus comentários no seguimento da sua estada no Hôtel Mercure Paris Bastille Marais. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipa . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos. Mickaël VEVRES Directeur

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