Hotel Mercure Paris Bastille Marais 4 estrelas

Faltou serviço turístico; Faltaram informações sobre passeio em Versailles, tentamos duas vezes e não conseguimos ir, já com o voucher pago, recepcionista não soube informar, perdemos euros. Banheiro sem chuveiro para higiene. E o chuveiro de banho mal colocado. Sem itens de frigobar e sem acessórios de banheiro. De Paris fomos para Praga onde hotel ofereceu todas as informações turísticas da cidade e com serviço de turismo, frigobar adequado e itens de banheiro também. Estamos agora no seu Mércure Rafael em Viena. Mais um desapontamento. Não tem serviço de turismo, sem ajudante de mala, banheiro com cabelo no aparador e com sugeria, chão do quarto com cabelo também. A reserva era para casal e nos colocaram em um quarto de solteiro, sendo que a reserva foi pré paga. E o rapaz da recepção disse que nós que juntássemos as camas, pois não tinha ninguém para fazê-lo . Vocês estão transformando o Mércure num Íbis o que não faz o nosso perfil. Viemos a passeio o que fazemos todo ano. Vamos enviar uma cópia desse e-mail para nosso agente de viagens.

As a silver member, I'm supposed to get a free drink, I guess this was the 50cl bottle of water , which was a bit rubbish. It would have nice to get one of these per day at over 200 Euros per night. The room was als very warm and the A/C only made it warmer. I had to sleep with the balcony doors open, although luckily these opened onto the courtyard so it was reasonably quiet. The bed was also a bit hard for me.

The room was ok, a bit tired looking, bed comfortable. The bathroom not bad, a bit dark with dark red decor so not ideal, but with very thin scratchy towels. The mini bar console looked like it was about to collapse. The main issue is that this hotel is located near a very busy junction. We stayed on the 8th floor of the hotel (in the best room available) and the noise from the street is somehow funnelled up the tall buildings directly to the room. It was a warm October weekend so the room was very stuffy - but the air conditioning was switched off for the winter, so we had to have a window open. This meant that sleep was almost impossible. Every five minutes a siren goes by, or a noisy scooter, or a trash truck or a crowd of drunken people... The only way we were able to sleep was with sleeping pills, eventually passing out exhausted at 2am. We were due to stay 3 nights but gave up after the 2nd night and moved to a much more peaceful (but expensive) hotel. The Mercure were kind enough to give us a 20% discount on our room rate for the 2 nights, so they did the best they could I suppose. But sadly I'm unlikely to ever stay in a Mercure again - at least not in Paris.

We arrived for our 2 night stay to be told there was a technical issue and we would have to stay in another hotel. The man at reception told us he would call the taxi but 10 mins later he still hadn't called one. Then eventually a taxi was called and the receptionist went out to the taxi when it arrived and sent it away again. We then had to wait a total of 45mins before we were eventually told we could stay in the hotel we had booked and paid for. No apology or nice gesture for wasting our time. Location was fine but overall you could do better for the price paid.

A estadia foi muito boa, nada a reclamar. Hotel é bem localizado com supermercados, restaurantes e estação de metro por perto. Café da manhã bem servido com opções.

Não gostei do hotel; quarto pequeno, decoração feia, frigobar não gela bebidas; amenites somente oferecidas no dia da chegada; café da manhã com pão de sal ruim; falta conforto nos quartos

A estadia foi excelente, o pessoal da recepção super atencioso. Único ponto é que o local do café da manhã é pequeno para a quantidade de hóspedes. Abraços

I enjoyed my stay at the hotel. The included breakfast was quite good, the room was comfortable and quiet. It is located in an interesting area, very walkable to many sites museums, shops. The end of my trip was nearly a disaster. There is a taxi stand in the square by the hotel. I asked if I should walk there to catch a cab to the airport. The concierge said the hotel could order one for me. I indicated the cab had to accept a credit card. (N.B.: cabs in Paris are required to take credit cards, but many drivers try to tell you they don't have a machine - be insistant). Then the driver whom the hotel called took me to DeGaulle, and when we got there said he did not have a machine!!! The fare was 60 Euros, and I had only a little over 50 Euros on me (I was heading back to the US). What if I'd been leaving France with only 5 0or 10 Euros??? What a mess, and I fault the hotel staff for not being clear that the driver they found for me did not accept cards. I could have easily walked to the cab stand.

Estadia agradável, equipe simpática e disponível, acomodação boa, limpa, sugiro mais um porta-malas e atenção na reposição de copos descartáveis e chás. Café da manhã com opções, porém, sem diferenciação, todo dia igual. Sugiro agilidade para repor itens e limpar as mesas.

O ar condicionado não resfriava o quarto e sentimos muito calor durante nossa estadia. Também precisamos pedir por sabonete e papel higiênico que não foram repostos pela camareira.

Very strategic location, 10 min by foot to the Bastille, full of cafes, shops and restaurants around. The room very clean, however, really too small, and there is no significant privacy, it is possible to listen what is happening beside the other rooms, furthermore, no significant advantages or benefits received for Accor/Mercure members, just a simple drink.

Despite booking 2 weeks in advance and checking in online 2 days in advance (as well as pre-paying) and being a Gold Accor Member - was advised via email at 7:30pm on the day of arrival that we were being switched to a far inferior hotel, no acknowledgement of my membership level/fidelity. Despite attempt to apologise, won't be staying here again and reconsidering my Accor membership

Pessoal simpático, bom serviço, café da manhã bom e espaço pequeno como é comum em Paris.

I thought the room was a good size but a bit basic. Breakfast fruits were not fresh ..but the rest was fine. Great service and superb front desk support. Place voltaire is very good for local cafés and restaurants. Nr Bastille

Atendimento simpatico e uma localização muito boa perto de restaurantes e transportes publicos. Muito perto do coração de Paris.