Grand Mercure Дананг 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.8/5 Отзывов: 231

Гарантия
лучшей цены
Grand Mercure Дананг - Image 1
Grand Mercure Дананг - Image 2
Grand Mercure Дананг - Image 3
Grand Mercure Дананг - Image 4
Lot A1 Zone of the Villas of, Green Island, Hoa Cuong Bac Hai Chau District, 84511 ДАНАНГ, Вьетнам

Описание

Особенности отеля

  • Отель Grand Mercure Danang позволяет гостям отеля настроиться на одну волну с местными.

  • Посетите 3 ресторана: интернац. и китайская кухня, морепродукты, стейк-хаус с блюдами на гриле

  • Снимите напряжение в спа-центре мирового класса Karma Spa или в роскошном фитнес-центре

  • Отдохните в салоне Privilege, откуда открывается уникальный вид

  • 5 конференц-залов с естественным освещением и банкетный зал Grand площадью 433 м²

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Расположение отеля

Grand Mercure Дананг

Lot A1 Zone of the Villas of, Green Island, Hoa Cuong Bac Hai Chau District
84511 ДАНАНГ
Вьетнам

GPS:16.048371, 108.227005

Телефон
Факс +84 236 3797 797

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Домашние животные не допускаются
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.8/5  Отзывов: 231

Рейтинг TripAdvisor  4.8/5  Отзывов: 3 276

Our wonderful vacation at Grand Mercure Danang

Примечание: Tripadvisor 5.0/5

Hòa N Реальные отзывы TripAdvisor

I had a great time at this hotel. The room was clean, comfortable, and well-equipped. The staff were very friendly and helpful, always assist with a smile. The location is convenient, close to many attractions and restaurants, downtown. Overall, I would recommend this hotel and i still choose Grand Mercure Danang for my next vacations.

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Le Huy Nguyen (Mr.) Guest Relation Officer

Inhumane behaviour

Примечание: Tripadvisor 1.0/5

oruhappyfamily Реальные отзывы TripAdvisor

Please note that we are Accor platinum members not that it should make a difference, but just that we have 90 plus nights in Accor hotels and never had such a horrible experience While checking out, when we asked for one glass for water , they outright just rejected it and said no water . Nothing more to be said , this just reflects the whole experience of our stay and the way they treat their guests

Dear Mr. Dilip Sankar, Warm greetings from Grand Mercure Da Nang. On behalf of the whole team at Grand Mercure Da Nang, we would like to express my sincere gratitude to you for staying with us and being our valued Accor Platinum Member. First and foremost, please be so kind as to allow us to express our sincerest apology for the inconvenience and discomfort that we have caused to you due the complimentary water which you had upon check out and your kind feedback to us. We have addressed this to our General Manager and we are all aware of those issues and will take any action needed to reinforce with our team to ensure that these issues will be fixed and not reoccur in the future. Once again, thank you very much for your loyalty to the brand as an Accor Platinum Member, and we all look forward to welcoming you back to Grand Mercure Da Nang in the near future. Should you require any assistance for your next visit to Danang, please do not hesitate to contact us via email do.lekim@accor.com. Warm Regards, Mai Trang Guest Relation Manager

Good

Примечание: Tripadvisor 5.0/5

Kanhaiyalal Tha... S Реальные отзывы TripAdvisor

VERY excellent Dung GRO very helpful very kind, We have wonderful stay in Grand Mercury Danang. We have a beautiful view in there I can see Dragon Bridge from my room and I love it.

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Truong Quoc Dung (Mr.) Guest Relation Officer

Honest review of my Christmas stay (Suite Room)

Примечание: Tripadvisor 4.0/5

FarAway57771553360 Реальные отзывы TripAdvisor

I stayed here from Dec 25th to 27th. To be honest, even though I booked a Suite, the service at the beginning was quite disappointing. ​They messed up my room assignment at check-in point (how do you mix up a Suite assignment?>.<), and then there was another frustrating issue with the umbrella. When you stay in a Suite, you expect a certain level of seamless service, but the front desk really dropped the ball. I was honestly ready to leave a bad review right then. ​However, the Executive Lounge team saved this hotel. The staff at the lounge were the only ones who provided the 5-star service I expected. They were so professional and attentive I decided to let go of my anger regarding the check-in and umbrella mistakes. If it is not for the lounge team, my rating would be really much lower. ​The Suite itself was nice—clean wooden floors and a relaxing view of the bridge, even in cloudy and rainy weather. "​One key note for management" My email keeps getting overwritten by a "WeChat alias" in your system, so I never received the survey(GSS). Please fix this bug....it's kinda manipulating GSS.

Dear Mr. Lim Chealhwi, Thank you for taking the time to share your experiences on Google and TripAdvisor regarding your recent stay. We sincerely appreciate your loyalty as an Accor Platinum member and your willingness to provide such detailed feedback. Please rest assured that your previous email, alongside these two reviews, will be carefully reviewed by our management team. We are taking your comments regarding the room assignment and maintenance issues seriously to ensure these lapses are addressed. We are delighted that the Executive Lounge team provided the high standard of service you expected, and we will be sure to share your kind words with them as a highlight of your stay. Regarding the Guest Satisfaction Survey (GSS) issue, we have noted your feedback and will inform Accor of this technical bug to ensure our communication systems are improved for our loyalty members. Thank you again for your constructive feedback and for choosing Grand Mercure Danang. Sincerely, Mai Trang (Mrs.) Guest Relation Manager

GOOD

Примечание: Tripadvisor 5.0/5

kelvvinnnz Реальные отзывы TripAdvisor

The location is convenient. They are also provide free shuttle bus to go to some attractions and some paid trip but it's okay. I already booked a tour to Hoi An which took nearly 1,500,000 VND including the return one and it was fantastic. The car does not smell and the taxi driver very friendly and cute. Thanks a lot Grand Mercure Danang.

Dear our valued guest, Thank you so much for your review and for continuing to choose us to take care of you during your travels. I am so happy to hear that you enjoyed your stay here with us and everything had met your expectation. Your encouragement means a lot to Grand Mercure Danang! Once again, thank you, and we hope to welcome you back on your next visit. Sincerely, Le Huy Nguyen (Mr.) Guest Relation Officer

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 213 Отзывов 8.9/10 Расположение
  • 362 Отзывов 8.9/10 Номер
  • 466 Отзывов 9.3/10 Сервис
  • 8 Отзывов 6.8/10 Интернет
  • 152 Отзывов 9.1/10 Еда
  • 150 Отзывов 9.8/10 Завтрак
  • 123 Отзывов 9.1/10 Чистота
  • 109 Отзывов 8.7/10 Удобства

В сотрудничестве с Trustyou

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