ソフィテル ドバイ ダウンタウン 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 3,168 件のレビュー

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Sheihk Zayed Road, Downtown Dubai, 126272 ドバイ, アラブ首長国連邦

説明

ホテルのその他の情報

  • 街の中心部にある絶好のロケーション

  • ドバイモールまで徒歩ですぐ

  • 上品なデザインと最高の快適さ

  • シックなレストランとラウンジ

  • オーダーメイドのイベント

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ホテル所在地

ソフィテル ドバイ ダウンタウン

Sheihk Zayed Road, Downtown Dubai
126272 ドバイ
アラブ首長国連邦

GPS:25.200693, 55.269153

電話番号
ファックス +971 4 503 6667

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  3,168 件のレビュー

トリップアドバイザーの評価  4.5/5  7,732 件のレビュー

2023エクセレンス認証

Beautiful Hotel with caring and dedicated staff, a real luxury experience

トリップアドバイザーの評価 5.0/5

Sandra B トリップアドバイザー認証口コミ

I'd like my review to be directed to the General Manager Mr. Mohamed Hawwam please, as he should be aware of the incredible team the hotel has. Well before arriving, I made an enquiry about my particular dietary issues (there are many) and if purchasing a Half Board package would be suitable - I received a reply from Guest Experience Manager Lusine, who spoke to the catering team to make sure I would be taken care of. Lusine was amazing. On check in I was greeted by Lamiaa who was simply incredible, nothing was too much trouble and no question too annoying, I am so thankful to her for caring for me - when she noticed how jetlagged I was and made my check-in as quick and smooth as possible. Over the next four days she was so helpful and was always ready with local knowledge, assistance when I needed it and helping to find my way around. She is incredibly kind and empathetic and an absolute credit to your Hotel. Thank you Lamiaa, I really appreciate all you did for me, your kindness has really been the most special thing about my stay at the hotel! The Chef's and their teams in L'Apera and Wakame really looked after me, I could not have been more accommodated and felt very safe! A big thank you to Sylvia, May and Arman for great conversation, drinks and wonderful dinners. All of your team went out of their way to assist me, each and every one of them were caring and kind. I also treated myself to a massage in the spa; my therapist Alma was highly experienced and very skilled in relieving the pressure pain of my sciatic nerve caused by a chronic back injury - not every Therapist can do this - and she was brilliant. Your team really went out of their way to make my 60th Birthday trip something particularly special for me, Dubai was the last stop for me in a 6 week trip (though my 4th time in Dubai) and I am so glad I chose the Sofitel. Thank you everyone. Sandie, Melbourne, Australia.

Good Hotel with Responsive Service

トリップアドバイザーの評価 5.0/5

ashishgH3898PD ビジネス - トリップアドバイザー認証口コミ

I stayed at the Sofitel Downtown Dubai and overall had a good experience. The first room I was assigned was next to the road and quite noisy. However, after I requested a change, the staff quickly accommodated me and moved me to a room on the other side, which was much more peaceful. Their responsiveness and willingness to ensure my comfort were greatly appreciated. The hotel itself is well-maintained, with elegant decor and a great location close to Dubai’s main attractions. Despite the initial hiccup, I enjoyed my stay and would consider returning.

Dear Valued Guest, Thank you for sharing your experience at Sofitel Dubai Downtown. I’m delighted to hear that you enjoyed your stay and appreciated our elegant décor, prime location, and the overall service provided by our team. I regret the initial inconvenience caused but am pleased to know that our team was able to promptly resolve the matter and ensure your comfort. Your kind words about their responsiveness mean a lot to us, as we strive to provide exceptional service to all our guests. It’s wonderful to hear that, despite the initial hiccup, you had an enjoyable stay and would consider returning. We look forward to welcoming you back for an even more seamless experience in the future. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Sofitel Dowtown Dubai

トリップアドバイザーの評価 1.0/5

shaiq2018 Friends getaway - トリップアドバイザー認証口コミ

Once a place to stay turned disaster this time around. Right from the check-in we started off on a wrong foot. After a long flight you want to go to your room and relax but key wasn’t working so had to go down again to recharge it. As soon as we entered the suite there was a pungent smell of wet carpet, icing on the top was humiliation I received when I invited my guests over. The whole staff was after their ID’s despite they were already given when the came up, there were repeated calls and visit by reception staff making me feel like a fugitive. It was very embarrassing in front of my friends. Despite being a diamond member of Accor if I am treated like then I feel sorry for people who don’t have this privilege. I would avoid staying here next time

Excellent Service

トリップアドバイザーの評価 5.0/5

Man Ling Cherry H トリップアドバイザー認証口コミ

The room was very clean and modern. The service was excellent, and Adnan provided outstanding service with a big smile. We will definitely visit again.our all my stay was good food is good location is very near to Dubai mall staff is very friendly

Dear Guest, Thank you for your kind review. We are thrilled to hear that you enjoyed the clean, modern rooms and excellent service. Adnan and the entire team are delighted to know they made your stay memorable with their hospitality. We are also glad you appreciated the convenient location near Dubai Mall and our culinary offerings. We look forward to welcoming you back for another great experience soon. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

Kind staff, not so kind manager

トリップアドバイザーの評価 4.0/5

EefjeRav トリップアドバイザー認証口コミ

The night we arrived the manager on duty was rude and even locked us out of our room. Luckily another manager helped us and appologized for the misunderstanding. Wifi can be slow sometimes. On positive note: the hotel has great breakfast, a nice pool and is on walk distance from the Dubai mall and metro station. The life guards from the pool, our room attendant Adnan, and Joshua from roomservice were super friendly and very helpful. This gave a very warm and welcoming feeling - especially after the not so welcoming start

Dear Valued Guest, Thank you for sharing your experience with us. We are truly sorry for the inconvenience you encountered upon arrival and the initial misunderstanding. Please be assured that your feedback has been shared with the team to prevent any future recurrence. On the other hand, we are pleased to hear that Adnan, Joshua left a positive impression with their warm hospitality, making your stay feel more welcoming. It’s also wonderful to know you enjoyed our breakfast and convenient location. We look forward to the opportunity to welcome you back and provide a seamless experience from start to finish. Warm regards, Lusine Iskandaryan Guest Experience Manager Sofitel Dubai Downtown

との提携 TripAdvisor

その他のウェブユーザーの評価

  • 1,850 件のレビュー 9.6/10 ロケーション
  • 2,226 件のレビュー 8.8/10 客室
  • 3,833 件のレビュー 9.4/10 サービス
  • 20 件のレビュー 4.5/10 インターネット
  • 1,033 件のレビュー 9/10 朝食
  • 869 件のレビュー 8.3/10 快適さ
  • 745 件のレビュー 8.8/10 清潔さ
  • 688 件のレビュー 9.2/10 雰囲気

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周辺の他の施設

ドバイのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。