It was a marvelous and pleasurable experience staying at the Sofitel DD I had an enjoyable relaxing time made possible by the highly qualified staff lead by the very respectable Mr.Khalid and not to forget the lovely ms.lora. Thank you for a memorable time.

We enjoyed our stay at Sofitel Downtown Dubai very much. However the several events organized in different area's of the hotel prevents the possibility to fully enjoy the hotel/stay. This was annoying.

Room wasn’t cleaned until 6pm, had to call reception. overcrowded staff overwhelmed. Quality of breakfast was mediocre. Tv is family room broken, despite complaint this was not fixed. Complaints not taken seriously, not worthy of brand.

The best location Excellent service Big room with a nice view Staff very helpfu Cleanliness up to the level Food variety is nice Next to Dubai Mall so shopping is just few steps away Finally I would come back again for sure

I am ALL - Platinum member, and we are living in a 2 bed room suite for 8 days ( Room 1215) noisy room ( every 10 mins from the Metro ), renovation work next door( Room - 1216), low quality of toiletries,( toliet roll and towel is just 2 - 3 star quality ) Un-function lounge - cannot have breakfast in the lounge and noone can help there and have to go down to main lobby for everything Poor A/C control - rather too hot or too cold Unpleasant doorman - never greet, never help to open car doors No welcome drink at all and some of their staff sell you PCR test in private Plus - breakfast serving staff and room cleaning and not so near to the Dubai mall For me - I will never come back !!! Plus

The hotel is strategically located next to Burj Khalifah/Dubai Mall Metro Station and have an easy access to The Dubai Mall via a "Skywalk" bridge. It makes my stay very convenient. The taxi trip from Dubai International Airport Terminal 1 to Sofitel took about 20min. I was met with Mr. Hesham of the Bell/Concierge Service follow by the check in crews. All was smooth and in no time I was in my room. The check out process was also quick and smooth. My stay is initially planned for only 3 nights and should have move to another hotel. However, I extended my stay for another 4 nights until I leave Dubai because of the combinations of the location and the services of the hotel crew members I received. All of the hotel crews are amazing, from the time you walk in the hotel until you leave. I can't remember the name of some hotel crews I interacted but they are all great. Mr. Hesham help me to settle into the room during my arrival and gave me some good tips being first time travel to Dubai. Gave me great help each time I reach out to him during my stay. Mr. William of Concierge is very helpful in my entire stay. Crews from the L'APERO where I enjoy my evening cocktail, all the crews made you feel at home. Breakfast at Les Cuisines are remarkable. All staffs well trained and the food is good. My special commend to a female African staff member (sorry I did not get your name). She is really exceptional. Never missed my breakfast in my entire stay. A good way to start your day. When I extend my stay, the reservation department was very helpful and thoughtful. Mr. Ahkram and another female colleague (sorry I forgot your name) planned the best for me. I extended 2 times (2nights each time). At the front desk, Mr. Khaled and a few colleagues (sorry can't remember your name again) will make sure my room and my stay is very well taken care of. The housekeeping crew is also very professional. Definitely will return to Sofitel Downtown Dubai.

When I arrived at the Hotel around 15h00, The All Platinum guest desk was not manned and I had to wait some time. Finally, I was told that the room was not ready. Can happen, in particular as it was a last-minute reservation. I was requested to wait in the lobby, but prior I had to pay for my stay, and to deposit a guarantee. No problem neither, but in general you pay once the room is available. I got my room around 16h00, no welcome words, no welcome drink, no explanation at all concerning the Hotel. Later on, at night, once back to the Hotel, I noticed that I only had 2 small bottles of water, an empty minibar, and 1 pair of towels (1 towel / 1 bath towel), and no bath rug. No problem, I used the wet bath towel once again. I guess you agree that this is not really Sofitel like, it is not what one can expect from a 5* Accor Hotel. Probably it is all because of Covid-19. After all quite a nice Hotel, but not my cup of tea.

I had a great stay at Sofitel Down Town Dubai . Thanks for the front desk team and Mr Barakat and the Club team Mr Mehdi and the team plus the room cleaning team Thanks to you all Appreciate your kindness

my first trip to Dubai after one year of stop. Excellent staying at the Sofitel downtown, with a beautiful room and a great assistance from all the staff. A particular thanks to Laura of the guest relations, for a little trouble I had and to the breakfast's team

Nice hotel with impressive rooms and perfect location if you want to enjoy downtown. Depending on the side you have the room it can be a bit noisy, as one of the main roads is next to the hotel. Gym and Spa were nice and well equipped.

I wanted to extend for more 1 week after staying 2 weeks based on the sent offer by Accor for 14 days. So instead of making price discount the Mgr gave a price of usd 225 per night to find out this price is higher than ur website and booking.com So I left and won't return to this hotel again

Great hotel and location. Absolutely loved the professionalism and kindness of all the staff. Wilson has particularly been outstanding and very kind whenever needed. The food was great in all the restaurants and I particularly recommend the cheeseburger from Les Cuisines. Strongly recommend the place.

The location of the hotel is great, minutes walking from Dubai Mall, fountains and downtown area. The views are great as well. Hotel itself is very nice, up to Sofitel standards, staff is professional and attentive. Room isolation is great (unlike many other hotels and buildings in Dubai) so you wont hear much noise from the downtown. I would say that it is super value for the money.

Perfect Location in Downtown for Dubai Mall and Fountains , hotel 5 star , multi Lingual , clean and Tidy , Great Lounge Great staff , Bedroom and Bathroom very clean and kept tidy by Anand who is very Helpful . very central to get to all other tourist spots in Dubai

The hotel is clean with spacious rooms, very close to Dubai Mall and Burj Khalifa. Staffs are very professional, friendly and strive to meet customers satisfaction. The only drawback, which is a very major for me is the disturbing noise caused by the train early morning which is overwhelming. Due to this negativity, I will never come back to this hotel again in the future.