私はこの20年間御ホテルグルプを何カ国で泊まってますがビジネスやレジャー水準より高い満足度ですね！ 今回はソフィテルダウンタウンは立地が良いとお思いました！

Six years ago I stayed in Sofitel Dubai Downtown and had a great experience therefore, I booked also this time the hotel for me and my friends (three double rooms). This time we were unfortunately very disappointed from our stay there. Obviously there was a big change during the years comparing the service and the room quality in the hotel with my previous stay. Regarding the staff and the management at the reception they were partly incompetent, not friendly and not professional as well as not able to react in the right way in emergency situations where we needed medical support, but also in a simple one for the organization of a taxi or transfer to the airport. Regarding the room quality I was also negative surprised. The rooms were the same but older and not well-tended. Especially the bathroom was not clean enough. This also affects the pool area, with dirty sitting furniture and not good cleaned rest rooms. The hotel was previously something special and recommendable. Now it is just disappointing and applied for the mass tourism. The cost/performance ratio does simply not match.

disappointed by this hotel, especially the very slow service and the location. should do a better job in serving elite members and in choosing the third party service providers, car rental and also the provider of PCR tests.

Checking in experience was terribly bad. I did not receive any of the diamond members benefits. Was asked to upgrade to another room if I wanted early check-in (although diamond members shouldn’t pay for early check ins). Had my luggage lost for an hour until located. Waited for 30minutes until granted access to my room. Didn’t receive any welcome drinks vouchers and didn’t receive access to members lounges. I did share the feedback above, and the manager tried his best to compensate (they refunded the upgrade fees). Yet, it’s still worth sharing here.

Context: we stayed in a two-rooms suite from November 6th to 10th located on floor 24. I'm a Platinum member so I'm familar with Accor Hotel brands. I was very disappointed with my stay at Sofitel Dubai Downtown. Nothing was terrible but it's a succession of annoying things and flaws in service. First, concierge agent booked us an airport pick-up. They gave me choice between cars and I chose a BMW Series 7 which was granted. But at airport, we got a Chevrolet. It's not a bad car but they didn't tell us why we didn't get the BMW neither apologize. Second, we came from a long flight, it was already late but check-in took almost 40 minutes! We were so tired and they were only 3 other guests before us. Third, the towel incident. Gym/Fitness is on a lower floor (Spa floor) and lifts are often at capacity, so just between your room and gym, you have maybe a 6-7 minutes walk/wait. When I arrived at gym (small for 400 rooms hotel), I asked for a towel and they told me that due to Covid rules, guests need to bring one from my room. Really!? Why at pool we can receive towels, no question asked !? Please, just put a note in rooms to warn guests about this and/or display it on the gym door so we can anticipate! By the way, we stayed in another hotel in Dubai after Sofitel and gym attendant provided towels to every guest. Fourth, breakfast buffet is really average, lot of choice like everywhere in Dubai, but bad quality (smoked salmon was awful) and lot of stained chairs. Fifth, the room. We stayed in a two rooms suite. Actually it's not a real two rooms suite. It's a one bedroom suite with a connecting room. When we entered, toilet was not flushed and they were Q-tip on the floor. Curtains and lights automation is a pain. You need to fully close or open curtains and good luck to correcly turn on/off the lights. Fortunately, mattress is great like in all other Sofitel. We went at Club Lounge on third evening. One lady approached us to gave cards in order to write reviews on TripAdvisor. She asked how was our stay and I told her my disappointment. She seemed to genuinely pay attention and said she will report it to senior management. Senior management never reached me and during Check-out, they didn't even ask me how was my stay. By the way, Club Millesime is supposed to serve breakfast. But when we came in one morning, a staff member told us that it was not a real breakfast and advise us main buffet instead. An average 4-star hotel.

I would like that we have the possiblity to add miles even if the booking is done via the agency I have been twice and no mile have been accounted especially that each time I take two rooms. thank you

It was a marvelous and pleasurable experience staying at the Sofitel DD I had an enjoyable relaxing time made possible by the highly qualified staff lead by the very respectable Mr.Khalid and not to forget the lovely ms.lora. Thank you for a memorable time.

We enjoyed our stay at Sofitel Downtown Dubai very much. However the several events organized in different area's of the hotel prevents the possibility to fully enjoy the hotel/stay. This was annoying.

Room wasn’t cleaned until 6pm, had to call reception. overcrowded staff overwhelmed. Quality of breakfast was mediocre. Tv is family room broken, despite complaint this was not fixed. Complaints not taken seriously, not worthy of brand.

The best location Excellent service Big room with a nice view Staff very helpfu Cleanliness up to the level Food variety is nice Next to Dubai Mall so shopping is just few steps away Finally I would come back again for sure

I am ALL - Platinum member, and we are living in a 2 bed room suite for 8 days ( Room 1215) noisy room ( every 10 mins from the Metro ), renovation work next door( Room - 1216), low quality of toiletries,( toliet roll and towel is just 2 - 3 star quality ) Un-function lounge - cannot have breakfast in the lounge and noone can help there and have to go down to main lobby for everything Poor A/C control - rather too hot or too cold Unpleasant doorman - never greet, never help to open car doors No welcome drink at all and some of their staff sell you PCR test in private Plus - breakfast serving staff and room cleaning and not so near to the Dubai mall For me - I will never come back !!! Plus

The hotel is strategically located next to Burj Khalifah/Dubai Mall Metro Station and have an easy access to The Dubai Mall via a "Skywalk" bridge. It makes my stay very convenient. The taxi trip from Dubai International Airport Terminal 1 to Sofitel took about 20min. I was met with Mr. Hesham of the Bell/Concierge Service follow by the check in crews. All was smooth and in no time I was in my room. The check out process was also quick and smooth. My stay is initially planned for only 3 nights and should have move to another hotel. However, I extended my stay for another 4 nights until I leave Dubai because of the combinations of the location and the services of the hotel crew members I received. All of the hotel crews are amazing, from the time you walk in the hotel until you leave. I can't remember the name of some hotel crews I interacted but they are all great. Mr. Hesham help me to settle into the room during my arrival and gave me some good tips being first time travel to Dubai. Gave me great help each time I reach out to him during my stay. Mr. William of Concierge is very helpful in my entire stay. Crews from the L'APERO where I enjoy my evening cocktail, all the crews made you feel at home. Breakfast at Les Cuisines are remarkable. All staffs well trained and the food is good. My special commend to a female African staff member (sorry I did not get your name). She is really exceptional. Never missed my breakfast in my entire stay. A good way to start your day. When I extend my stay, the reservation department was very helpful and thoughtful. Mr. Ahkram and another female colleague (sorry I forgot your name) planned the best for me. I extended 2 times (2nights each time). At the front desk, Mr. Khaled and a few colleagues (sorry can't remember your name again) will make sure my room and my stay is very well taken care of. The housekeeping crew is also very professional. Definitely will return to Sofitel Downtown Dubai.

When I arrived at the Hotel around 15h00, The All Platinum guest desk was not manned and I had to wait some time. Finally, I was told that the room was not ready. Can happen, in particular as it was a last-minute reservation. I was requested to wait in the lobby, but prior I had to pay for my stay, and to deposit a guarantee. No problem neither, but in general you pay once the room is available. I got my room around 16h00, no welcome words, no welcome drink, no explanation at all concerning the Hotel. Later on, at night, once back to the Hotel, I noticed that I only had 2 small bottles of water, an empty minibar, and 1 pair of towels (1 towel / 1 bath towel), and no bath rug. No problem, I used the wet bath towel once again. I guess you agree that this is not really Sofitel like, it is not what one can expect from a 5* Accor Hotel. Probably it is all because of Covid-19. After all quite a nice Hotel, but not my cup of tea.

I had a great stay at Sofitel Down Town Dubai . Thanks for the front desk team and Mr Barakat and the Club team Mr Mehdi and the team plus the room cleaning team Thanks to you all Appreciate your kindness

my first trip to Dubai after one year of stop. Excellent staying at the Sofitel downtown, with a beautiful room and a great assistance from all the staff. A particular thanks to Laura of the guest relations, for a little trouble I had and to the breakfast's team