普吉岛阿卡狄亚奈通海滩铂尔曼度假酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 2,923 评论

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普吉岛阿卡狄亚奈通海滩铂尔曼度假酒店 - Image 1
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普吉岛阿卡狄亚奈通海滩铂尔曼度假酒店 - Image 4
22 2 Moo 4 Tambon Saku, Amphur Talang, 83110 普吉, 泰国

描述

酒店其他优惠

  • 酒店组织的趣味活动和其他活动

  • 可选 MyGlass 套餐，免费畅饮特制饮品

  • 可直达奈松海滩

  • 拥有 277 间客房和豪华海景泳池别墅

  • 从机场驱车前往酒店只需 15 分钟，方便您更早开始享受假期。

我们的客房

预订此酒店
客房 1

酒店位置

普吉岛阿卡狄亚奈通海滩铂尔曼度假酒店

22 2 Moo 4 Tambon Saku, Amphur Talang
83110 普吉
泰国

GPS:8.062978, 98.276642

电话
传真 +66 76 303 270

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  2,923 评论

客户意见评级 4.5/5

Fangya Z. 家庭住宿 - 所有已确认评论

Dear Ms. Z., It is wonderful to know that our location close to Naithon Beach made your stay so convenient and enjoyable. We are also very pleased that the warm welcome from our team and the breakfast stood out so positively. Your kind words will be happily shared with everyone. Thank you for your generous score and lovely feedback. We hope to have the pleasure of welcoming you back to Naithon again for an even more memorable stay. Our Beach House – Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

客户意见评级 4.5/5

Lei W. 情侣住宿 - 所有已确认评论

Dear Mr. W., It is wonderful to know that you had a good stay with us and enjoyed the beautiful scenery, plentiful breakfast, and the little birthday surprise prepared by our team. We were also pleased to read your kind words about our Front Office, pick-up and drop-off, and minibar teams. I will make sure your compliments are shared with them. At the same time, your comments regarding the cleanliness around the maintenance area and the Wi-Fi experience have been noted carefully. The maintenance area should never detract from the overall impression of the resort, and we have shared this with the relevant teams for closer attention. We are also following up on the ease of Wi-Fi access and connection speed, as we understand how important a smooth and reliable connection is during a stay. Thank you for sharing both the highlights and the areas where we can do better. We hope to welcome you back to Naithon again and provide an even more seamless experience next time. Our Beach House – Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

客户意见评级 5.0/5

Zhongyi Y. 家庭住宿 - 所有已确认评论

Dear Mr. Y., We were delighted to know that you had such an enjoyable stay with us. It is wonderful to hear that you were especially impressed with the breakfast, not only for the variety but also for the quality across the selection. We are equally pleased that you found both the resort and your room clean, comfortable, and well maintained. Your comment that the hotel still feels fresh and well cared for despite not being a new property means a great deal to us and will certainly be shared with the team. Thank you for your perfect score and lovely feedback. We hope to have the pleasure of welcoming you back to Naithon again for another wonderful stay. Our Beach House – Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

客户意见评级 3.0/5

Ya G. 家庭住宿 - 所有已确认评论

Dear Ms. G., Thank you for sharing your experience so clearly. We are pleased that, apart from the arrival experience, you enjoyed your stay and especially appreciated the quality of our breakfast. After reviewing your reservation details, we confirmed that your request to avoid an end room had indeed been included in your Expedia booking and was also noted by our Reservations team. Unfortunately, this preference was overlooked during the final room assignment, and an end room was still allocated to you. For this, we sincerely apologise. While room preferences are normally subject to availability, in this case your request had been clearly recorded and should have been properly considered before your arrival. We fully understand why this left you feeling that your preference had not been taken seriously. We have addressed this directly with our Front Office team and reinforced the importance of carefully reviewing guest preferences and reservation alerts before assigning rooms. We have also carefully noted your comment regarding the washbasin faucet. In fact, this is something we are already looking into. Our Engineering team is currently working through the best way to reposition it, while considering how the work can be carried out with the least possible disruption to our guests and hotel operations, as well as how long it would take to complete the improvement progressively across the resort. Although this will not be an immediate change, it is already part of our improvement plan. I cannot turn back time and change what happened during your stay, but I can make sure that we learn from it and do better moving forward. I genuinely appreciate that you still took the time to highlight the parts of your stay that you enjoyed, particularly our breakfast, despite the disappointing start. Deep down, I hope you will give us another opportunity to welcome you back — to enjoy our breakfast again, revisit the parts of the resort you liked, and hopefully experience the stay we should have provided from the beginning. If you ever consider returning to Naithon in the future, please feel free to contact us directly. I will personally ensure that our team takes very good care of you and pays close attention to your preferences from the moment your reservation is made. Thank you again for giving us the opportunity to understand exactly where we went wrong. We sincerely hope this will not be your last experience with us. Warm regards, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

客户意见评级 0.5/5

Shaomin J. 家庭住宿 - 所有已确认评论

Dear Shaomin J., I have read your comments very carefully, and I am sorry that the interaction you experienced at our Front Desk left you feeling uncomfortable and unwelcome. We have discussed your feedback in detail with our Front Office team, including the conversation surrounding your request for assistance with your luggage. We would never want any guest to feel that they were being treated differently because of their nationality or the language they speak, and this is certainly not the service culture we aim to provide. At the same time, we recognize that when people are communicating across different languages and cultures, tone of voice, facial expressions, body language, or even an attempt to make communication easier can sometimes be interpreted differently from what was intended. While there may not have been any intention to cause offence, we fully understand that what matters is how the interaction made you feel. For this reason, your feedback has been shared directly with our Front Office leadership and will also form part of our ongoing coaching around cultural awareness, communication, and service attitude. We want our team to be more mindful not only of what is being said, but also of how our words and manner may be received by guests from different backgrounds. We are genuinely sorry that this interaction became such a negative part of your stay. Your comments are being taken seriously, as we do not want a misunderstanding in communication or service approach to leave any guest feeling less welcome or less valued. Thank you for speaking openly about your experience. Feedback like this gives us the opportunity to look more closely at how we communicate and how we can create a more consistent and comfortable experience for every guest. Warm regards, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

其他网络用户评价我们的酒店

  • 1,152 评论 8.5/10 位置
  • 1,675 评论 8.7/10 房间
  • 2,222 评论 9/10 服务
  • 13 评论 9.6/10 上网
  • 1,011 评论 9.5/10 早餐
  • 806 评论 8.3/10 设施
  • 690 评论 9.2/10 氛围
  • 645 评论 8.6/10 舒适度

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