普吉岛阿卡狄亚奈通海滩铂尔曼度假酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 2,886 评论

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普吉岛阿卡狄亚奈通海滩铂尔曼度假酒店 - Image 1
普吉岛阿卡狄亚奈通海滩铂尔曼度假酒店 - Image 2
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普吉岛阿卡狄亚奈通海滩铂尔曼度假酒店 - Image 4
22 2 Moo 4 Tambon Saku, Amphur Talang, 83110 普吉, 泰国

描述

酒店其他优惠

  • 酒店组织的趣味活动和其他活动

  • 可选 MyGlass 套餐，免费畅饮特制饮品

  • 可直达奈松海滩

  • 拥有 277 间客房和豪华海景泳池别墅

  • 从机场驱车前往酒店只需 15 分钟，方便您更早开始享受假期。

我们的客房

预订此酒店
客房 1

酒店位置

普吉岛阿卡狄亚奈通海滩铂尔曼度假酒店

22 2 Moo 4 Tambon Saku, Amphur Talang
83110 普吉
泰国

GPS:8.062978, 98.276642

电话
传真 +66 76 303 270

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  2,886 评论

客户意见评级 2.0/5

Bin Z. 情侣住宿 - 所有已确认评论

Dear Mr. Z., We are deeply sorry to learn how distressing and disappointing your recent stay was, and we were especially concerned to read about your ankle injury. We sincerely hope that you are recovering well. We regret the confusion surrounding your room readiness, the prolonged wait for a room change, and the lack of timely and helpful responses from both our Front Office team and the hotel application. After being informed that your room was ready, you should have received clear and consistent communication. Furthermore, your request to change rooms should have been managed with greater urgency, regular updates, and an appropriate apology for the disruption to your afternoon. We are also extremely concerned about the incident near the hilltop pool, where you reported stepping into a recessed area in insufficient lighting and sustaining a ligament injury. Guest safety is of the utmost importance to us, and your account has been escalated to our leadership and Engineering teams for a thorough review of the area, including its design, lighting, and visibility. We are particularly troubled that the room allocation and overall handling of your concerns left you feeling that Chinese guests were treated unfairly. Discrimination has no place in our hotel. Every guest should be welcomed and assisted with the same respect, fairness, and genuine care, regardless of nationality. We take both your experience and your perception of the service very seriously. While we appreciate your kind acknowledgement of our buggy drivers and bell team, we fully recognise that the delayed assistance, poor communication, and lack of appropriate service recovery overshadowed these positive interactions. The experience you described does not reflect the standards we strive to uphold, and your detailed feedback has been shared with the relevant leaders for careful investigation and corrective action. We sincerely regret the inconvenience, distress, and loss of confidence caused throughout your stay. Warm regards, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

客户意见评级 0.5/5

Xiaodan Z. 情侣住宿 - 所有已确认评论

Dear Ms. Z., We are deeply sorry to read about your experience and understand why you left feeling disappointed, neglected, and unfairly treated. Your concerns regarding the initial room allocation, the prolonged delay in arranging a replacement room, unanswered messages through the application, and the lack of clear communication from our team are extremely concerning. Most seriously, providing an incorrect key card that allowed access to an occupied room was unacceptable and should never have occurred. We sincerely apologise for the distress and embarrassment this caused. We are equally sorry to learn about the stained bed linen, the delayed buggy service, the poor Wi-Fi connection, and the absence of an appropriate apology or service recovery during your stay. Taken together, these issues caused significant inconvenience and deprived you of the relaxing experience you had every right to expect. We are particularly concerned that these interactions left you feeling that you were treated differently because you are Chinese. Every guest, regardless of nationality, must be welcomed and cared for with the same respect, fairness, and genuine hospitality. Your experience and perception are being taken very seriously, and your detailed feedback has been escalated to our leadership team for a thorough review with the relevant departments. We regret that we failed to earn your trust on this occasion and sincerely apologise for the way your stay was handled. Warm regards, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

客户意见评级 5.0/5

Yan L. 家庭住宿 - 所有已确认评论

Dear Yan L., We are delighted to know that you enjoyed the convenience of our location, the beautiful surroundings and layered views throughout the resort. It is also wonderful to hear that our team’s warm and thoughtful service made your stay even more enjoyable. We greatly appreciate your perfect score and look forward to welcoming you back for another memorable stay in Phuket. Our Beach House – Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

客户意见评级 4.5/5

Yantong S. 单人住宿 - 所有已确认评论

Dear Yantong S., We are delighted to know that you enjoyed the impressive arrival experience, the distinctive design of our resort, and the beautiful views where the swimming pool and Andaman Sea seem to blend together. It is wonderful to hear that the assistance with your luggage and buggy service made your stay more convenient, and that you appreciated the comfortable room, romantic atmosphere, varied breakfast selection, and delicious dining experience. Your kind words about our team are especially meaningful, and we will be pleased to share them with everyone. We are sorry that the weather did not provide the sunset you had hoped to enjoy during dinner and that the setting felt slightly warm. Your feedback has been shared with our restaurant team for their consideration. We greatly appreciate your lovely recommendation and look forward to welcoming you back whenever your travels bring you to Phuket again. Our Beach House - Your Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

客户意见评级 4.5/5

Yunruo H. 家庭住宿 - 所有已确认评论

Dear Ms. H., It is wonderful to know that you had such an enjoyable stay and appreciated the resort’s expansive seaside setting, beautiful views and the warm hospitality of our team. We are especially pleased that the personal interaction with our management team made you feel genuinely welcomed and valued. As an ALL Platinum member, your loyalty is sincerely appreciated, and it is important to us that your recognition and benefits contribute meaningfully to your experience. We look forward to welcoming you back for another memorable stay. Our Beach House - Your Holiday Home! Brett Wilson General Manager

其他网络用户评价我们的酒店

  • 1,156 评论 8.6/10 位置
  • 1,664 评论 8.7/10 房间
  • 2,225 评论 9/10 服务
  • 13 评论 9.1/10 上网
  • 999 评论 9.4/10 早餐
  • 691 评论 9.1/10 氛围
  • 644 评论 8.7/10 舒适度
  • 497 评论 8/10 清洁度

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