普吉岛阿卡狄亚奈通海滩铂尔曼度假酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 2,508 评论

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22 2 Moo 4 Tambon Saku, Amphur Talang, 83110 普吉, 泰国

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酒店其他优惠

  • 酒店组织的趣味活动和其他活动

  • 可选 MyGlass 套餐，免费畅饮特制饮品

  • 可直达奈松海滩

  • 拥有 277 间客房和豪华海景泳池别墅

  • 从机场驱车前往酒店只需 15 分钟，方便您更早开始享受假期。

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酒店位置

普吉岛阿卡狄亚奈通海滩铂尔曼度假酒店

22 2 Moo 4 Tambon Saku, Amphur Talang
83110 普吉
泰国

GPS:8.062978, 98.276642

电话
传真 +66 76 303 270

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  2,508 评论

客户意见评级 1.0/5

Wen G. 家庭住宿 - 所有已确认评论

酒店标榜华人礼遇，但事实上对待华人极不友好！前台工作人员全程冷脸没有微笑，办理入住对待华人就是坐着等待，比我们晚来的客人居然比我们早入住！而且华人需要支付押金，且酒店不提供押金单。酒店泳池晚上7点就不可以使用，全程没有人提醒，我们入住一晚第二天早上的飞机，晚饭后过来游泳结果被工作人员劝退！退房也是区别对待，又是让我们坐着等待，其他白人仅询问是否用过迷你吧即可退房！我们是早上的飞机，时间都是规划好的，但是酒店各种怠慢！退房效率低、预定的接驳车迟迟不来、我们预约的出租车也不让开进来，前提是我们已经跟工作人员说了2遍车牌号码！导致我们赶飞机时间被延误！我的家人都气疯了！总之，整个入住体验极差！这是我们回国前的最后一家酒店，却使我们的心情大打折扣！我们花费了高昂的价格入住，却得到这样的结果，真的非常令人失望！！！

Dear Wen G., I want to personally reach out and say how truly sorry I am that your stay with us ended in frustration and stress. Reading your review, I could feel the disappointment your family experienced, and it genuinely saddens us that your final memory of Phuket was affected in this way. We have carefully looked into the matters you raised. I spoke with our Rooms Division Manager and every staff member on duty at the front desk and concierge during your stay. Everyone confirmed that there was no intention to treat any guest differently. However, we understand that intentions don’t always match impact, and sometimes small communication gaps or misunderstandings can make guests feel overlooked. Please know that we take this very seriously and that discrimination in any form is never tolerated at our hotel. Every guest matters equally to us. Your feedback has prompted a detailed discussion with the entire front-of-house team. All staff involved in check-in, check-out, and guest transport have been guided and reminded to be extra proactive, attentive, and caring—especially for families with tight travel plans. We are using your experience as a learning opportunity to ensure our team always goes beyond just “being present” and truly cares for every guest. We truly empathize with the stress you and your family felt, particularly regarding the airport transfer and pool closure. It was never our intention to create this situation, and we deeply regret the inconvenience it caused. Thank you for sharing your honest experience—it is a gift that helps us improve. While we cannot undo what happened, I hope you feel that your concerns have been heard and that we are taking active steps to ensure it does not happen again. Wishing you and your family all the best, and hoping that someday we may have the chance to welcome you back and provide the relaxing, warm experience you deserve. With warm regards, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

客户意见评级 5.0/5

Xiangrong W. 家庭住宿 - 所有已确认评论

非常满意的度假，酒店环境非常好，服务也特别好，有礁石有沙滩，很安静，不吵闹，还会再来。离机场又近。超满意。

Dear Xiangrong W., Thank you so much for your glowing review and for choosing Pullman Phuket Arcadia Naithon Beach for your holiday. We are thrilled to hear that you had a very satisfying stay and enjoyed our beautiful environment. It is wonderful to know that you appreciated the unique combination of our rocky shoreline and the sandy beach, as well as the quiet, peaceful atmosphere we strive to maintain for our guests. Knowing that our team's service and our convenient proximity to the airport added to your satisfaction makes us very proud. We truly look forward to the pleasure of welcoming you back for another "super satisfying" vacation in the near future! Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

客户意见评级 3.0/5

Zigan W. 情侣住宿 - 所有已确认评论

入住时告知 虽然预定的房晚含早餐但是因为使用Accor advantage plus 权益所以首日并无早餐，只有第二晚才有，对于这个权益情况 我们入住时不是很清楚是否合理，由于入住时已接近晚上10点，由摆渡车将我们送至入住的客房，随后可怕的事情发生了，制作的房卡无法打开房门，我在走廊内寻找了一下，并没有发现任何公用电话可以与客服联系，所以我在预定的app上找到了电话并联系了酒店，在等待后给我们换了可以使用的房卡。随后我们度过了愉快的2天，在办理退房时，工作人员拿出一张收费单据，要求我支付所谓的升级费，让我感到莫名其妙，这位女士告诉我，这个升级费是Accor advantage Plus 所使用的首晚应收取的升级费，让我不理解的是，作为accor金卡会员 我是否本身享有升级的权益（如果允许）其次 客房安排是经过酒店认可的，在办理入住时也并未对我进行告知会收取这项费用，所以我最终拒绝支付这笔我认为不合理的费用。对于酒店的整体感受很满意 除了前厅部门部分工作人员莫名奇妙的失误或不合理的收费之外。希望以后不会发生这样的事情。

Dear Zigan W., Thank you very much for taking the time to share such detailed feedback following your recent stay at Pullman Phuket Arcadia Naithon Beach. We truly value your comments, as they help us identify areas where we can improve our guest experience. While we are pleased to hear that you enjoyed our scenic views and well-maintained facilities, please allow me to sincerely apologize for the frustrations you encountered. Regarding your arrival experience, I am deeply sorry that your room key did not function correctly. We understand that arriving late at night only to find your door inaccessible is a distressing way to start a stay. Your feedback regarding the lack of a service phone in the corridor is noted, and I have shared this with our Front Office team to ensure we are more proactive in assisting guests who may face similar technical issues. Furthermore, I would like to address the confusion regarding your Accor Plus benefits and the upgrade charge. As a valued ALL Gold member, you deserve clear communication and proper recognition. I am very sorry that the terms of your stay were not explained clearly at check-in, leading to an unexpected charge at check-out. It is our standard to be transparent about any fees, and it is clear we failed to meet that standard in this instance. Please be assured that we are reviewing our internal communication procedures to ensure our team provides accurate and timely information moving forward. Thank you again for your honest feedback. We take your comments seriously and will use them to better train our team. We sincerely hope to have the opportunity to welcome you back in the future to provide the seamless and high-quality stay you expect from Pullman. Sincerely, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

客户意见评级 5.0/5

Hongwei W. 情侣住宿 - 所有已确认评论

酒店的员工都很友善

Dear Hongwei W., Thank you so much for your lovely feedback. We are thrilled to hear that you enjoyed our location and felt warmly welcomed by our team. Your kind words truly mean a lot to us and will be shared with everyone here—it’s what makes our work so rewarding. We would be delighted to welcome you back to Pullman Phuket Arcadia Naithon Beach anytime, and we hope your next stay will be just as memorable and relaxing. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

客户意见评级 5.0/5

Fanchao M. 情侣住宿 - 所有已确认评论

非常满意

Dear Fanchao M., Thank you so much for taking the time to share your experience at Pullman Phuket Arcadia Naithon Beach. We are truly delighted to hear that you were very satisfied with your stay — it warms our hearts to know that your time with us was enjoyable. Your kind words are a wonderful encouragement to our team, who always strive to create memorable moments for each guest. It is our hope that every detail, from the comfort of your room to the service you experienced, made you feel welcomed and cared for during your stay. We very much look forward to welcoming you back in the future, and hope that your next visit will bring even more moments of relaxation and joy. Our Beach House — Your New Found Holiday Home! Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

其他网络用户评价我们的酒店

  • 1,128 评论 8.5/10 位置
  • 1,624 评论 8.5/10 房间
  • 2,134 评论 8.8/10 服务
  • 16 评论 9.1/10 上网
  • 939 评论 9.5/10 早餐
  • 793 评论 8.3/10 设施
  • 661 评论 8.9/10 氛围
  • 615 评论 8.1/10 舒适度

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