普吉岛阿卡狄亚奈通海滩铂尔曼度假酒店 5 星

客户意见评级 (ALL 评级) 4.7/5 2,297 评论

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22 2 Moo 4 Tambon Saku, Amphur Talang, 83110 普吉, 泰国

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酒店其他优惠

  • 酒店组织的趣味活动和其他活动

  • 可选 MyGlass 套餐，免费畅饮特制饮品

  • 可直达奈松海滩

  • 拥有 277 间客房和豪华海景泳池别墅

  • 从机场驱车前往酒店只需 15 分钟，方便您更早开始享受假期。

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酒店位置

普吉岛阿卡狄亚奈通海滩铂尔曼度假酒店

22 2 Moo 4 Tambon Saku, Amphur Talang
83110 普吉
泰国

GPS:8.062978, 98.276642

电话
传真 +66 76 303 270

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 不允许携带宠物
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.7/5  2,297 评论

TripAdvisor 评级  4.6/5  4,463 评论

卓越奖 2025

Amazing experience

Tripadvisor 评级 5.0/5

Passenger10902959293 经 TripAdvisor 认证的评论

The hotel Is amazing I loved the facility the staff are amazing all the staff from the reception to the buggy drivers and the Villa view is just spectacular The spa was One of the best massage experiences.. my therapist Alicia did amazing job I loved her massage extremely recommended.

Dear Passenger10902959293, Honestly, it sounds like the kind of stay that ruins all future vacations - LOL Amazing hotel, gorgeous views, and staff who actually care, thats the combo we are aiming for. If you’re still thinking about the massage, it must have been next-level. Alicia clearly worked some magic. Glad you had such a great experience… now the only problem is wanting to go back immediately but you are welcome anytime Our Resort Your Playground Brett Wilson General Manager

Great, relaxing stay!

Tripadvisor 评级 5.0/5

Traveler11699767356 经 TripAdvisor 认证的评论

Great Hotel! Beautiful view from everywhere. Our room was an ocean view room, it was a spacious and modern room. The food is extremely good. Staff is friendly and responsive. The spa experience I highly recommend. Alice did a great job!

Dear Traveler11699767356, Thank you so much for the wonderful review! We’re thrilled you enjoyed the ocean views — we like to think the sea does half our job for us. It’s great to hear your room hit the mark and that you loved the food (our chefs are currently beaming with pride). And I completely agree about the spa — Alice has magic hands, and we’ll be sure to pass along the compliment. We’re so glad you felt well taken care of by the team. Come back anytime you need more views, good food, or a little pampering — we’ll keep everything warm, relaxed, and ready for you! Our Resort Your Playground Brett Wilson General Manager

What an odd place, nice but odd.

Tripadvisor 评级 2.0/5

Gaznil 经 TripAdvisor 认证的评论

A very nice looking resort with an amazing view over the Andaman sea. Housekeeping and front desk did a solid job with great respect for us as guests. But... The service in restaurants and pool-area is not on par with neither housekeeping nor the beauty of the resort. Basic skills as ordering and serving all guests in our small company of five in a timely manner was almost impossible. It took forever to get food (40min when ordering a side of french fries) in the pool area and ice cream dessert would melt when waiting until all five of us got our desserts and that is odd. When the waiter took your silverware in the breakfast restaurant they did not return with new ones and there are no place to pick up new ones. It took several minutes to get new ones when asking a waiter and that is odd. The dishes in Echo probably looked amazing leaving the kitchen but upon arriving on the table the were often smeared och the food was tipped over. The chef who seemed to be in charge even said at one point when discussing something with a waiter "I don't care, this isn't 7 eleven". That's a bit harsh, but dining was not a "five star experience" and that is odd. We all got sick (somekind of enteritis) during our visit to the resort, probably not the resorts fault and they started an investigation to make sure their food was safe. During this investigation they book meetings with us. The manager with whom we booked the appointment didn't show up on time. I asked the front desk to page him and waited another 10 min. No show, so I left and I think it is really odd not showing up. (I'm Swedish, not respecting an agreed upon time is really disrespectful in my culture) There were several other nuisances during our 14 night stay. The summary is that is an amazing looking resort but nothing in the resort ran smooth. There was always something when interacting with the staff. My experience with "5 star resort" is everything is easy, and the staff will try to help and almost magically fix problems. The number of "no that is not possible/you can do it yourself" in this resort were many, even as odd things as my children couldn't get ice cream desserts in the temporary restaurant "Ada". Would I stay here again, probably not. Is it worth a visit, absolutely (but DO NOT get full/half board and don't stay more than 7 [maybe 10] days).

Dear Gaznil Thank you so much for sharing your feelings We really do appreciate you taking the time — it genuinely helps us keep improving and get closer to creating a resort that guests truly love. I’m sorry we let you down, that’s not the consistency we aim for, and I completely understand your disappointment. I’m also very sorry the manager didn’t show up when you expected — that’s not how we want to operate, and I’ve already followed up with the leader in person about it. ( it has nothing to do with Swedish - its plain common respect ) I understand you also spoke with our Hotel Manager. He’s currently working on tightening up the food and beverage experience, especially with the newly opened ECHO and the refreshed AZUR menus. Your comments have been taken on board and are helping shape those improvements. Most importantly, I really hope the family is on the road to recovery — your wellbeing matters more than anything else. If you’d ever consider giving us another chance, I’d genuinely love the opportunity to show you what a true Pullman experience feels like. You’re always welcome to reach out to me directly at brett.wilson@accor.com, and I’ll personally make sure you’re well looked after. Thanks again for helping us get better, it is appreciated Brett Wilson General Manager

客户意见评级 3.5/5

Fuguo Z. 情侣住宿 - 所有已确认评论

还不错。酒店比较大，早餐丰富，适合泡酒店。空调吵、床品一般。服务嘛，对白人态度明显更谄媚。

Dear Fuguo Z., Thank you for sharing your experience with us. We are glad to hear that you enjoyed our spacious property, rich breakfast offerings, and relaxing atmosphere. At the same time, we sincerely apologize for the issues you experienced with your accommodation, air conditioning, bedding, and dining experience, as well as for the incident with your health during your stay. Your feedback regarding the response from our team is taken very seriously, and we will review our procedures to ensure that all guests receive attentive and consistent care, regardless of background. We appreciate your honesty, as it helps us improve our services and facilities. We hope to have the opportunity to welcome you back in the future for a stay that fully meets your expectations. Sincerely, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

客户意见评级 1.0/5

Hui G. 家庭住宿 - 所有已确认评论

我在去哪儿平台和携程平台预定高级豪华房的时候，看到的照片是二楼尖顶的房型，就预定了。我也提前一周跟平台客服反复强调了要安排二楼的房型，平台也反馈酒店方的答复，说是高级豪华房确实是二楼的房间，也会保证我会入住二楼的房型。同时，我也给酒店写了邮件，表达了我的诉求。但让我感到意外的是，那么大的酒店集团，依然在我半夜抵达入住时安排了一楼潮湿阴暗的房型，尽管进行了特殊的布置，但让客人在这个房间连着住3个晚上，还是结婚20周年纪念的旅行，客人心里能好受么？酒店方对国内客人就这么不友好么？第一天晚上过后，客人跟平台反映此事，平台回复说酒店答曰已满房，无法安排，等到最后一晚可以调整房间。期间，酒店方未安排任何专人与客人主动沟通房间事宜。 另外，房型设计太不隐私了，一开房间门就能看到床，床头两边没有床头柜，没有充电的地方；淋浴间里下水太慢，洗澡的时候，脚都在水里泡着；酒店没有行李架，仅有简易衣帽间，还不如普通间的衣帽间大；当天办理入住的时候，问酒店有没有会说中文的，答复说没有，但事实是迎宾处有个会说中文的员工，酒店没有与客人沟通协商的主动性和解决问题的诚恳的态度，对酒店方的这种傲慢、不重视承诺，让客人对贵酒店集团有了重新的认识，太让人失望了。尽管后期客人快离店时，酒店方做了赠送水果等小小的举动，但也没有让客人对酒店的不专业进行改观。

Dear Hui G., Thank you very much for taking the time to share your experience with us. First and foremost, please allow me to extend my heartfelt apologies for the challenges you faced during your recent stay, especially on such a special occasion—your 20th wedding anniversary. I can only imagine how disappointing it must have been to not receive the room you had carefully requested. We are truly sorry for the miscommunication regarding your room type and for not providing proactive updates throughout your stay. You were right to expect the second-floor room you booked, and we regret that we failed to meet that expectation from the very beginning. Regarding the room layout, shower drainage, furniture, and lack of convenient charging points, your observations are noted. I understand how these details impacted your comfort, and please rest assured that our team has carefully reviewed your feedback to make improvements immediately. We are also addressing our communication approach so that every guest, including our valued Chinese guests, feels welcomed, supported, and fully informed. While we tried to express our apologies with a small gesture towards the end of your stay, we completely understand that this did not reflect the inconvenience you experienced. Please accept my sincerest apologies once again. Your feedback is extremely important to us, and it will help us ensure that future guests do not encounter the same issues. We would be truly grateful for the opportunity to welcome you back and provide a stay that fully reflects the quality, comfort, and service that Pullman Phuket Arcadia is known for. If you choose to stay with us again, I would be personally happy to assist with your booking and ensure your experience is seamless and memorable. Thank you again for your honesty and for helping us improve. We hope to have the chance to restore your trust in us. Sincerely, Brett Wilson General Manager Pullman Phuket Arcadia Naithon Beach

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其他网络用户评价我们的酒店

  • 1,115 评论 8.4/10 位置
  • 1,585 评论 8.4/10 房间
  • 2,052 评论 8.8/10 服务
  • 17 评论 9.3/10 上网
  • 937 评论 9.4/10 早餐
  • 636 评论 9/10 氛围
  • 600 评论 8.1/10 舒适度
  • 452 评论 7.4/10 清洁度

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