ibis Styles London Southwark - vicino a Borough Market

Dear Guest, We would like to kindly thank you for choosing the Ibis Styles Southwark and for leaving us such a positive review. We are so pleased to hear that you enjoyed our unique style and the comfortableness of our rooms. Our staff's top priority is to make sure we create a chill and friendly environment. Your review will be used as an encouragement to keep evolving and making our customer service the best. Again, I would like to thank you for your kind comment and we hope to welcome you back in the near future. Best regards, Maria.

Dear Silvia D., We very much appreciate your comments regarding your stay at the ibis Styles London Southwark - near Borough Market. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dear Graziella, Thank you for taking the time to share your experience staying at ibis Styles London Southwark. Your feedback is much appreciated. We are happy to hear that you had a pleasant stay with us, and that you enjoyed the quietness and cleanliness of your room. We are also glad you were satisfied with our continental breakfast. I am sure your feedback will serve as motivation to the entire team as we work hard to ensure all of our guests have a fantastic experience. Thank you once again, Graziella, for your feedback. We hope to welcome you back soon and wish you a happy holiday season! Kind regards, Juliana Quaresma - Front Office Team Member

Dear Alice, Thank you for taking the time to share your experience staying at ibis Styles London Southwark. Your feedback is very important to us. We are happy to hear that you had an overall pleasant stay with us, and that you found our location to be convenient for your needs. We are however sorry that you felt disappointed by the use of face masks not being enforced. Please note that since the 19th of July 2021, following the UK Government`s regulations, face masks are no longer mandatory in enclosed spaces in England. While we do try to maintain social distancing measures wherever possible (for example, by making room cleaning available only upon request), we can only encourage guests to wear a face mask, which is why it is mentioned on the Welcome Letter you received. It is however completely up to personal preference. We do understand why this made you uncomfortable, so in the future we would strongly advise you to look up the Covid regulations in the countries you are traveling to in order to avoid such disappointment. Thank you once again, Alice, for your feedback. We do hope to welcome you back in the future. Kind regards, Juliana Quaresma - Front Office Team Member

Dear Dario, Thank you for taking the time to share your experience staying at ibis Styles London Southwark. Your feedback is much appreciated. We are very sorry to hear that your stay did not meet your expectations, and that you were disappointed by your room not being served during your stay. We have put this procedure in place as an effort to maintain social distancing between our staff and guests wherever possible. As informed on check-in and on the welcome letter handed to you with your room key, this service is still being provided upon request. We are sorry that you felt unable to reach our to our team and make your needs known. Our reception team is available 24 hours both in reception and on the phone number provided in the welcome letter and inside your key holder, and would have been more than happy to assist you with this and any other queries. Thank you once again, Dario, for your valuable feedback. We hope you would consider giving us a chance to regain your trust in the future. Kind regards, Juliana Quaresma - Front Office Team Member