이비스 파리 오페라 라 파예트 호텔 3성

K. JI HYE님께, ibis Paris Opéra La Fayette 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다.

K. SUNGKI님께, ibis Paris Opéra La Fayette 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다.

Mrs KYOUNGMIN P., Thank you for taking the time to tell us about your experience at the ibis Paris Opéra La Fayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry that you had an issue with your reservation, but we explained for safety and legal reasons that you could not sleep in two double rooms (usually two people per room) as you were 6 people. Which prompted my colleague to book another double room for you. We repeat once again that it is for safety reasons and administered by French laws. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cynthia - Première de réception

Dear EUN JU Y., Thank Y. for taking the time to tell us about your experience at the ibis Paris Opéra La Fayette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We don't debit your creditcard, we simply do a preauthorisation for check the creditcard is valid, the preauthorisation was cancel the day of your check out, if the payment is not refund on your bank account please contact directly your bank. We appreciate your sharing your concerns, and it is our hope that Y. will give us the opportunity to better serve Y. in the near future. Sincerely, Pauline, front office manager