Dear Madam, Thank you for taking the time to share your feedback following your stay at Molitor Hotel & Spa Paris. We are delighted to learn that you enjoyed your overall experience, particularly your room and the quality of our breakfast. At the same time, we sincerely apologize for the inconveniences you encountered during your stay. We regret that your online check-in did not provide the seamless arrival experience you were expecting and understand how frustrating it must have been to complete the check-in process again at reception. Please note that, in accordance with French regulations, we are required to verify each guest's identity and obtain a signature upon arrival. While these formalities remain necessary, we strive to make the process as smooth and efficient as possible. We also appreciate your comments regarding the payment procedure at the pool and the delay in the coffee service during breakfast. Your feedback has been shared with the relevant teams, as it provides valuable insight into areas where we can continue to improve the comfort and quality of our guests' experience. Thank you once again for your constructive comments. We sincerely hope to have the pleasure of welcoming you back to Molitor in the near future for an even more enjoyable and seamless stay. Kind regards, Corentin CAPELLE Guest Experience

Dear Professor K., Thank you very much for taking the time to share your feedback following your stay at Molitor. We are delighted to learn that you enjoyed our pools and facilities and that our reception and information teams contributed positively to your experience through their friendliness and helpfulness. Your kind words will certainly be shared with them. We are, however, sorry to hear of your disappointment regarding the rooftop bar being unavailable for most of your stay. We fully understand your frustration and regret that this situation impacted your overall experience. Occasionally, our rooftop is privatized for special events, which may restrict access for hotel guests. Nevertheless, we always ensure that another bar within the hotel remains open and available to our guests during these periods. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. We truly hope to have the pleasure of welcoming you and your family back to Molitor in the near future and to provide you with an even more enjoyable experience. Kind regards, Corentin CAPELLE Guest Experience

Dear Guests, Thank you so much for your wonderful and detailed feedback, which truly means a lot to us. We are absolutely delighted to read that you once again enjoyed your stay with us during the Roland Garros tournament and that you particularly appreciated the newly renovated areas, the unique atmosphere of Molitor, our pool, and the rooftop restaurant experience. Your kind words regarding the attentiveness of our team are deeply appreciated — such recognition is the greatest reward for our daily commitment to creating memorable experiences for our guests. Knowing that you felt so comfortable with us and that Molitor remains such a refreshing and special place for you is truly rewarding. Thank you as well for your trust, your recommendation, and your loyalty. We very much look forward to welcoming you back again very soon for another beautiful stay with us. Warm regards and merci beaucoup, Evita Alamaniotou Front of House Director

Dear Madam, Thank you very much for your kind feedback and for your excellent score. We are delighted to read that you and your family enjoyed your stay at Molitor, especially our pools, the artistic atmosphere, and the comfort of your family room. Your kind words regarding our team, particularly at breakfast, truly mean a lot to us and will be shared with great pleasure. We also take note of your comments regarding the breakfast selection and cleanliness, and will share them with the relevant teams as part of our continuous improvement efforts. We hope to have the pleasure of welcoming you and your family again very soon. Kind regards, Pauline Sueur Guest Experience

Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed your stay and appreciated both our hotel and the swimming pool. For your convenience, we would like to inform you that the nearby bus station is just a two-minute walk from the hotel, and the metro is approximately ten minutes on foot, offering easy access to the city center. Our team takes great pleasure in providing attentive service, and we look forward to welcoming you again soon for an even more seamless and memorable experience. Kindest regards, Evita Alamaniotou Guest Experience Director

Dear Guest, Thank you for taking the time to share your experience. We are delighted that you enjoyed the architecture of the hotel, the beauty of our pool, and the cleanliness of our rooms. Regarding the spa, hammam, sauna, and breakfast, we appreciate your feedback. These services, like our rooms and overall offerings, reflect the high standards of a 5-star hotel, where we are committed to providing our guests with exceptional quality and comfort. We hope to have the pleasure of welcoming you back to Molitor for an even more satisfying experience. Warm regards, Claryce Favard Guest Experience

Dear Madame, Thank you very much for your wonderful feedback and for your excellent rating. We are delighted to hear that your stay at Molitor was a memorable experience and that you enjoyed the unique history of our hotel along with our various amenities. We also appreciate your comments regarding the pool rules and fully understand your concerns. Please rest assured that we continuously strive to ensure the comfort and safety of all our guests in our aquatic spaces, and your observations will be carefully considered to further enhance this experience. We would be thrilled to welcome you back for another stay in Paris and to provide an equally enjoyable visit. Warm regards, Claryce Favard Guest Experience

Dear Guest, Thank you for sharing your kind words about your recent stay. We are delighted to hear that you enjoyed our unique pool area and the spacious rooms, as well as our breakfast offerings in the extraoridinary Art-Deco ambience. Your feedback is greatly appreciated and we look forward to welcoming you back soon for more unforgettable moments. Kindest regards, Evita Alamaniotou Guest Experience Manager

Dear Madam, Thank you very much for your great feedback! We’re delighted to hear that you always enjoy swimming with us and we look forward to welcoming you back soon. Best regards, Claryce Favard Guest Experience Molitor Hotel & Spa Paris MGallery Collection

Dear Madam, Thank you very much for your kind review and excellent rating of 9.0! We are delighted that you enjoyed the ambiance, our friendly staff, the breakfast, and the spacious pool. We regret that the indoor pool was under maintenance during your stay, but we are glad you were still able to enjoy your time with us. It’s wonderful to hear that you also appreciated the history of the hotel and our presentation. We look forward to welcoming you back to Hôtel Molitor soon. Best regards, Claryce Favard Guest Experience Molitor Hotel & Spa Paris MGallery Collection

Dear Mr. M., Thank you for sharing your experience at Molitor Hotel & Spa Paris MGallery Collection. We are delighted to hear that you found our hotel and its facilities exceptional. We appreciate your feedback regarding the pool shower and the spa services. Kindly note that our Spa Clarins has been distinguished several times for its quality as well as its different luxurious offers and we truly regret the fact that you did not share the same level of experience. Your comments are invaluable as they assist us in evaluating our offerings. Regarding the rooftop bar, we apologize for the inconvenience you encountered during your visit. It is our priority to ensure all Guests feel welcomed and accommodated, and we regret that this was not your experience. We would like to kindly inform you that reservations are strongly recommended due to high demand. Thank you again for your insights, and we hope to have the pleasure of welcoming you back in the future for a more enjoyable stay that will meet your expectations in all aspects. Kind regards, Evita Alamaniotou Guest Experience Manager

Dear Mr. H., Thank you for your valuable feedback. We are pleased that you noticed our room service and we take note of your comments to further improve our services. We are glad that you enjoyed your stay with us and we hope to have the pleasure to welcome you back soon. Kind regards, Evita Alamaniotou Guest Experiece Manager

Dear Guest, Thank you for taking the time to share your constructive feedback. We are pleased to hear that you enjoyed our magnificent pools and our luxurious spa as well as the excellent service. We take your comments about breakfast and reception into consideration and will share them with our team for improvement. We apologize for any inconvenience caused. We are looking forward to your next visit. Kind regards, Evita Alamaniotou Guest Experience Manager