ibis Pune Hinjewadi 3 stelle

Giudizio clienti (Valutazione ALL) 3.9/5 805 recensioni

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Pune Infotech Park, Hinjewadi Phase II, Maharashtra, 411057 PUNE, India

Descrizione

I plus dell'hotel

  • L'hotel accetta gli animali!

  • Colazione prolungata dalle 04:00 a mezzogiorno

  • Strutture per riunioni con attrezzature moderne in grado di ospitare fino a 85 persone

  • Cucina variegata e prelibatezze locali gustose presso lo Spice It

  • Centro fitness ben attrezzato aperto 24 ore su 24

Le nostre sistemazioni

Posizione dell'hotel

ibis Pune Hinjewadi

Pune Infotech Park, Hinjewadi Phase II, Maharashtra
411057 PUNE
India

Coordinate GPS:18.596559, 73.717718

Telefono
Fax +91 20 3995 6201

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Navetta
  • Ristorante
  • Accessibile con sedia a rotelle
  • Wifi
  • Aria condizionata
  • Sale riunioni
  • Servizio in camera

Spice IT

Il ristorante Spice It offre l'opportunità di assaggiare piatti delle cucine indiana, europea e orientale. Create il vostro abbinamento e ammirate i nostri chef all'opera sotto i vostri occhi.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  3.9/5  805 recensioni

Giudizio TripAdvisor  4.8/5  1.191 recensioni

Certificato d'eccellenza 2024

Pathetic experience due to only one center- Pune hinjewadi IBIS

Punteggio Tripadvisor 1.0/5

Wanderer64409004798 Recensione certificata TripAdvisor

To: Franchise Owner/Management IBIS Hinjewadi, Pune Accor Group Subject: Legal & Ethical Complaint Regarding Denied Accommodation Despite Confirmed Booking Dear Sir/Madam, I am writing to formally raise a serious complaint regarding the unprofessional and unethical conduct exhibited by the management team at IBIS Hinjewadi, Pune, specifically involving Mr. Bajaj and Mr. Shreyas. I had made a confirmed booking at your hotel with full payment, ensuring my reservation was secured. Prior to my arrival, I contacted the hotel three times to reconfirm my check-in at 3:00 PM, and each time, I was assured that my room would be available. However, upon reaching the hotel at 2:50 PM, I was shockingly informed that no room was available. This caused significant inconvenience and distress, as I had an important business presentation the next morning. Instead of honoring the confirmed booking, the hotel attempted to shift me to Holiday Inn Express, which does not match the standards and services I had originally booked at IBIS. I was forced into an argument with the staff for 1.5 hours, and despite my justified objections, the management failed to provide a resolution. As a result, I lost over 2.5 hours of my night and was unable to attend my business presentation, leading to financial and professional losses. This incident not only highlights gross negligence and a breach of contract but also raises serious ethical concerns regarding the management’s conduct. Denying a pre-paid and confirmed booking constitutes a violation of consumer rights, causing undue stress, inconvenience, and financial loss. Given the gravity of this situation, I formally request the Franchise counterpart of IBIS and Accor Group to investigate this matter and take appropriate action against Mr. Bajaj, Mr. Shreyas, and the management staff involved. Furthermore, I seek compensation for the financial loss and damages incurred due to their negligence. Failing a satisfactory resolution, I will be compelled to take legal action against the concerned individuals and the hotel for breach of service, misrepresentation, and financial loss under applicable consumer protection laws. I expect a prompt response with appropriate corrective measures. Best Regards, Asad

Dear Mr. Asad, Thank you for taking the time to share your experience with us. We sincerely apologize for the distress and inconvenience you encountered during your recent experience at ibis Pune Hinjewadi. It is concerning to hear about the issues regarding your confirmed booking and the subsequent lack of room availability upon your arrival. We recognize the importance of maintaining our guests' reservations and understand that the situation you described is unacceptable. Our team's failure to honor your booking due to a technical glitch which led to overbooking, the same was escalated to concern and the extended delay you experienced is not reflective of our service standards. We are committed to addressing such incidents seriously and will ensure that your feedback is reviewed. Please know that we value your concerns, and we take them seriously as we strive to improve our services. We appreciate your understanding and patience in this matter. As you aware, i personally came to meet you to apologise for the same and we have already processed the refund from the booking portal, also dropped message to your number looking forward for your time to discuss, if needed. Once again, please accept our apologies and this is not our usual service methodology. Hence, requesting an opportunity to over turn the sentiment on us. Feel Welcome, Mohan Ananda Rao

Pleasant Stay

Punteggio Tripadvisor 5.0/5

Manoj K Recensione certificata TripAdvisor

I had a very pleasant and relaxing stay at the Ibis Pune Hinjewadi hotel. I got assigned a very clean double room with good facilities as advertised on the booking portal. The hotel is in a relatively quiet location and I had no external noise disturbance during the day or night. The housekeeping and the service staff provided excellent service and the room was kept clean and refreshed throughout my stay. The reception staff was very kind and helpful. They pro-actively ensured that my stay is going well. If I needed to ask for any extra facility, they were happy to provide. The gym is small but well maintained and has good equipment for cardio and weight exercise. The restaurant is excellent and food quality for all the meals is awesome. I would like to thank the following staff specially for their help and excellent service - Reception - Sandhya, Gowri and Madhura Housekeeping - Bajrang, Vishal and Sopan Restaurant - Mihir

Dear Manoj K, Thank you for taking the time to share your wonderful experience at ibis Pune Hinjewadi. We are delighted to hear that you had a pleasant and relaxing stay with us. It is gratifying to know that you found your room to be clean and well-equipped, and that our Heartists, particularly Sandhya, Gowri, Madhura, Bajrang, Vishal, Sopan, and Mihir provided you with exceptional service and exhibited our one of the core values Guest Passion. Your kind words will surely motivate our team to continue delivering excellence. We appreciate your feedback regarding the gym and restaurant, and we are pleased that you enjoyed the facilities and quality of food during your stay. Your satisfaction is our top priority, and we strive to create a comfortable and enjoyable environment for all our guests. Thank you once again for your gracious remarks. We look forward to welcoming you back on your next visit to Pune. Feel Welcome, Mohan Ananda Rao

Had an amazing stay

Punteggio Tripadvisor 5.0/5

Excursion54921593323 Recensione certificata TripAdvisor

Everything too good and the service was also good. Assistance from the reception madhura and sandhya. Very pleasant and comfortable stay at ibis. Food and everything also very good. Staff gesture was also good. Bar area also nice with a small section of game section with music

Dear Guest, Thank you for choosing Ibis Pune Hinjewadi for your recent visit and for taking the time to share your feedback. We are delighted to hear that you had a pleasant & comfortable stay at our hotel. We appreciate your kind recommendation and are glad to know that you liked our Ibis Music Corner at SpiceIt Bar. Your compliments for the service provided by Sandhya and Madhura are truly appreciated. We look forward to welcoming you back in the near future. Feel Welcome, Mohan Ananda Rao

Comfy Stay

Punteggio Tripadvisor 5.0/5

Ezra_Shafiez Recensione certificata TripAdvisor

Thank you, Yogi Bajrang and Mahesh, for keeping the room spotless every day. Your hard work makes my stay so comfortable and pleasant. Truly appreciate your dedication and attention to detail ! Will come again for sure , see you after two months

Dear Ezra_Shafiez, Thank you for your kind words regarding our team's efforts in maintaining a clean and comfortable environment. We are delighted to know that your stay was pleasant and that you appreciated the dedication of our staff. Pleased to know our heartists Yogi, Bajrang and Mahesh has lived up with our core values of Guest Passion. We look forward to welcoming you back in two months! Feel Welcome, Mohan Ananda Rao

Review

Punteggio Tripadvisor 3.0/5

Vagabondboots90 Recensione certificata TripAdvisor

Nice location and Comfortable stay. Special thanks to reception staff Madhura and Samaksh as was highly impressed by their sweet gesture and were very polite and hospitality was good. Room was neat, clean decent, hygienic. Swimming pool was not available

Dear Sahil, Greetings From Ibis Pune Hinjewadi! Thank you for reviewing us. We are truly delighted to know that you had a comfortable stay and most primarily, the friendliness and attention provided by our caring team, especially Madhura & Samaksh who exhibited our Guest Passion culture. As we are a business class hotel, and our model don't feature with Swimming Pool. Once again, thank you for your kind words. Looking forward to welcome you back at Ibis Pune Hinjewadi. Feel Welcome, Mohan Ananda Rao

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 296 recensioni 9/10 Posizione
  • 1.203 recensioni 6.7/10 Camera
  • 2.403 recensioni 8.9/10 Servizio
  • 26 recensioni 7.7/10 Internet
  • 954 recensioni 8.2/10 Cibo
  • 561 recensioni 8.5/10 Pulizia
  • 392 recensioni 2.6/10 Comfort
  • 336 recensioni 9.8/10 Atmosfera

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