Novotel Imagicaa Khopoli 5 stelle

Giudizio clienti (Valutazione ALL) 4.1/5 1.363 recensioni

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Novotel Imagicaa Khopoli - Image 1
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Novotel Imagicaa Khopoli - Image 4
30/31, Sangdewadi,, off Mumbai-Pune Express Highway, Khopoli- Pali Road, Khalapur, 410203 KHOPOLI, India

Descrizione

I plus dell'hotel

  • Situato in uno dei più famosi Parchi a tema in India: Imagicaa

  • In posizione accessibile, accanto al parco a tema Imagicaa e al parco acquatico Imagicaa.

  • Staff dedicato alle attività e all'Intrattenimento presso l'hotel

  • Ristorante raffinato di cucina internazionale e un lounge bar interno.

  • Vivete la storia dei personaggi dei cartoni animati nell'hotel.

Le nostre sistemazioni

Posizione dell'hotel

Novotel Imagicaa Khopoli

30/31, Sangdewadi,, off Mumbai-Pune Express Highway, Khopoli- Pali Road, Khalapur
410203 KHOPOLI
India

Coordinate GPS:18.767, 73.280667

Telefono
Fax +91 2192 712 689

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Piscina
  • Parcheggio
  • Animali non ammessi
  • Ristorante
  • Accessibile con sedia a rotelle
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Sale riunioni
  • Proprietà 100% non fumatori
  • Servizio in camera

THE SQUARE

Il menu del The Square, basato sui migliori ingredienti, è pensato per soddisfare ogni palato. Per allietare lo spirito e creare la giusta atmosfera, provate i migliori distillati del mondo selezionati dai nostri intenditori.

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.1/5  1.363 recensioni

Giudizio TripAdvisor  4.4/5  1.909 recensioni

Certificato d'eccellenza 2024

NO RESPONSE ON PHONE OR BY EMAIL

Punteggio Tripadvisor 1.0/5

rak9997 Recensione certificata TripAdvisor

The phone number of the hotel is unreachable. Called several times and there was no response . Even try to contact through email but there was no response. It is difficult to contact this hotel for booking a room.

Disappointing Stay at Novotel Imagicaa Khopoli - Below Expectations for Accor Members

Punteggio Tripadvisor 2.0/5

VidhiD36 Recensione certificata TripAdvisor

My partner and I recently stayed at Novotel Imagicaa Khopoli as Accor members, and unfortunately, our experience fell well short of the standards we've come to expect from the Novotel brand. **The Good:** The hotel's location is genuinely spectacular, offering a unique view of the Imagicaa theme park. Watching the rides in action from the property creates an exciting atmosphere, and this remains the highlight of our stay. The check-in process was straightforward and efficient. **The Disappointing Reality:** *Rooms - Claustrophobic and Poorly Maintained:* Our room felt more like a cell than a comfortable retreat. With no balcony access and no windows for ventilation, the space was stuffy and claustrophobic. Cleanliness was subpar, and the room itself was very basic, lacking the comfort one expects from a Novotel property. *Room Service and Amenities - Shockingly Inadequate:* Essential items were missing from our room, including bottled water, slippers, and even towels. The kettle was filthy and unusable, while the hair dryer didn't work at all. These aren't luxury requests but basic hospitality standards that simply weren't met. *Food - Repetitive and Uninspiring:* We opted for the full board meal plan, which proved to be a regrettable decision. The food was disappointingly repetitive, with the same dishes reappearing across different meals under different names. There was minimal variety, and the overall quality didn't justify the meal plan cost. *Service - Indifferent and Unresponsive:* The staff seemed disengaged, with no warm greetings or genuine hospitality. When we raised our concerns with Mr. Kunal and Mr. Jitendra, their response was dismissive, showing little interest in addressing our issues. The checkout process took nearly an hour, adding insult to injury. *False Advertising:* Display boards throughout the hotel advertised various activities, but when we inquired, we were told none were actually happening. This felt misleading and added to our disappointment. *Sleep Disruption:* Loud music blared through the property at 7 AM, abruptly ending any chance of a peaceful morning. This showed complete disregard for guest comfort. **The Accor Member Experience - Non-existent:** Despite informing the staff that we were Accor members, we received no recognition, benefits, or special consideration. Our loyalty to the brand seemed to mean nothing at this property. **Final Verdict:** This was a thoroughly disappointing experience that falls far below Novotel's usual standards. Between the poor room conditions, substandard service, repetitive food, and complete indifference to guest concerns, I cannot recommend this property. The stunning view of Imagicaa simply cannot compensate for such fundamental failures in hospitality. Unless significant improvements are made to service standards, room maintenance, and staff training, I'd suggest looking at alternative accommodations in the area. **Would I return?** No. **Would I recommend?** Only if you're solely interested in the theme park view and have very low expectations for everything else.

Good hotel recommendated for stay

Punteggio Tripadvisor 5.0/5

Flyer06830199051 Recensione certificata TripAdvisor

Good hotel Good service given by mangesh palve and kishore patil clean room Good room amenities courteous staff over all Good hotel recommended for stay

Dear Guest , Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you appreciated the service provided by our staff, particularly Mangesh Palve and Kishore Patil. Your kind words inspire us to maintain our high standards of cleanliness and hospitality. Goodbye, Anil Chavan General Manager, Novotel Imagicaa Khopoli

Best to get married here

Punteggio Tripadvisor 3.0/5

147eurekai Recensione certificata TripAdvisor

Very dismal front desk experiences both at checking and terrible at checkout grumpy staff At checkout staff was best described as stern wanted my credit card first and printed bill later Room allocated was too noisy Suggest when you have wedding parties block business guests in upper floors away from noise Some challenges with food No thank you no feedback about the stay when I asked stapler just abruptly handed it rather than staple it Common sense is not common

Dear Guest , Thank you for your feedback regarding your recent stay at Novotel Imagicaa Khopoli. We sincerely apologize for the experience you had at the front desk during both check-in and check-out. Your comments regarding the demeanor of our staff will be taken into consideration for future training. We regret that the room allocated did not meet your expectations due to noise levels, and we appreciate your suggestion regarding room assignments during wedding events. Additionally, we acknowledge your concerns about food service and staff interactions, and we will address these issues internally to enhance our guest experience. Thank you for your valuable insights. Kind regards, Anil Chavan General Manager, Novotel Imagicaa Khopoli

Bien loin des standards Accor pour un hôtel 5 étoiles

Punteggio Tripadvisor 2.0/5

Tib35 Per affari - Recensione certificata TripAdvisor

Cet hôtel est sans doute génial pour une clientèle locale, mais pour un hôtel du groupe Accor, c’est vraiment médiocre, ce n’est pas du tout au niveau d’un vrai hôtel 5 étoiles. Je suis très déçu en raison d’un manque d’hygiène et de propreté global au niveau de cet hôtel: - j’ai été malade toute la nuit après avoir mangé au restaurant le soir - au petit déjeuner, il ne faut pas mettre du beurre à côté d’un grille pain, c’est un basique de la sécurité alimentaire. Le beurre doit toujours rester frais - il y a pleins de serveurs qui ne maîtrisent pas du tout le service… le minimum est d’avoir les mains et les ongles propres - les cuisiniers utilisent leur téléphone portable en cuisine . Il ne faut pas car c’est source de transmission de bactéries, c’est une règle basique pour éviter que les clients tombent malades - la chambre est hyper humide, le sol collant et le jet de la douche à moitié cassée Bref, si vous êtes un client international, évitez cet hôtel

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 413 recensioni 9/10 Posizione
  • 1.288 recensioni 7.8/10 Camera
  • 4.246 recensioni 9.1/10 Servizio
  • 22 recensioni 6.1/10 Internet
  • 2.084 recensioni 9.2/10 Cibo
  • 620 recensioni 7.5/10 Pulizia
  • 537 recensioni 9.1/10 Colazione
  • 67 recensioni 9.5/10 Bevande

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