โนโวเทล ภูเก็ต กมลา บีช 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.3/5 รีวิว 1,181 รายการ

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โนโวเทล ภูเก็ต กมลา บีช - Image 1
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118/16 หมู่ 3, ตำบลกมลา อำเภอกะทู้, 83150 ภูเก็ต, ไทย

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โนโวเทล ภูเก็ต กมลา บีช

118/16 หมู่ 3, ตำบลกมลา อำเภอกะทู้
83150 ภูเก็ต
ไทย

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รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.3/5  รีวิว 1,181 รายการ

เรทติ้งบน TripAdvisor  4.2/5  รีวิว 2,529 รายการ

Nice place!

คะแนนจาก Tripadvisor 4.0/5

janet c รีวิวที่ได้รับการรับรองจาก TripAdvisor

Rooms are spacious and very clean. Housekeepers do an excellent Job!! We were upgraded when we arrive to a room with a pool on the top, which was lovely. I must say if we had not been upgraded we wouldn’t have been as happy. The reason being there were never any chairs at the pool! People would put their stuff on the chairs and then not even use them or disappear for hours. Management should try to get a handle on that. The food in the restaurant is mediocre. I did talk to the manager of the restaurant about two meals that we had were very disappointing. He assured me they will try to improve.. If you come here, you might want to avoid ordering any western type food as they don’t seem to know how to make common things. The staff here are very friendly and warm so good job

Needs some love and attention!

คะแนนจาก Tripadvisor 3.0/5

JackP1399 รีวิวที่ได้รับการรับรองจาก TripAdvisor

We have stayed in many hotels in Phuket. The location of this one is fantastic with beautiful views of the sea/sunset. We booked a 2 bedroom pool villa. We knew the hotel would be a little tired around the edges. It’s pretty much as expected (really in need of a refurb). The staircase up to the roof terrace doesn’t have any working lights. This makes it very dangerous at night. The room is kept very clean. However, the terrace needs a good freshen up and a wipe down! The aircon works well but is very old and noisy! The hotel needs to get to grips with enforcing the non reservation of sunbeds. This is the first hotel in Phuket I’ve experienced it. By 9am most sunbeds are reserved and left for massive chunks of the day. For this reason I wouldn’t stay again! The staff are friendly but perhaps a little overly relaxed. Shouting over the pool bar to each other etc

Novotel Kamala beach excellent

คะแนนจาก Tripadvisor 5.0/5

Freedom558159 รีวิวที่ได้รับการรับรองจาก TripAdvisor

We arrived to a lovely hotel in a perfect setting of Jamal beach right at the end, peace relaxing time, the tour desk staff amazing Pk was lovely, all staff attentive the food and beverage manager amazing and hospitable A negative only the outside paint work Defo in need of attention but rooms amazing Pool being black with lots of different levels was quite dangerous as not clear enough end up stumping toes first few times until got used to it Everyone reserves chairs so early not respecting the 9am rule so very hard to find sunloungers each morning Tip box should be out in restaurant at check in desk as they so deserve tips Great experience would defo recommend this hotel and location loved our time here Thankyou 🙏🏼

Dear Freedom558159, Thank you very much for your kind review and for recommending Novotel Phuket Kamala Beach. I’m delighted to hear you enjoyed our beachfront location, relaxing atmosphere, and the warm hospitality of our team. Your special mention of PK and our Food & Beverage Manager is truly appreciated and will be shared with them. Thank you also for your constructive feedback regarding the exterior paintwork, pool visibility, sunbed reservations, and your suggestion on tip boxes. Please be assured that your comments have been noted and will be reviewed with the team to improve the overall guest experience. We truly appreciate your support and hope to welcome you back again very soon. Warm regards, Pataraseth Pokinbenjarasamee (YU) General Manager

Perfect vacation

คะแนนจาก Tripadvisor 5.0/5

Navigator42575993622 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Novotel Hotel is perfect for vacation i loved my stay at this hotel with the good service,perfect sunset and beachfront view . I really appreciate the boy from breakfast shuyyaa he was extremely friendly and helpful towards us. Big thanks to him. and i recommend everyone to visit this hotel for your vacation

Dear Navigator42575993622, Thank you very much for your wonderful review and for sharing your experience at Novotel Phuket Kamala Beach. We are delighted to hear that you enjoyed a perfect vacation with us and that our beachfront location, beautiful sunsets, and service contributed to a memorable stay. Your kind words about our breakfast service are truly appreciated, and your special mention of Shuyaa is especially meaningful. I am sure he will be very pleased and encouraged by your recognition. Thank you also for recommending our hotel to other travelers. We truly appreciate your support and look forward to welcoming you back for another relaxing and enjoyable stay in the future. Warm regards, Pataraseth Pokinbenjarasamee (YU) General Manager

More kids than adults !

คะแนนจาก Tripadvisor 2.0/5

John P รีวิวที่ได้รับการรับรองจาก TripAdvisor

My partner and I tagged this hotel on to the end of a 5 week SE Asia trip over Xmas & New Year through to early January. Whilst the hotel staff are very friendly and helpful it's the worst of 7 hotels during our trip despite being on a par for cost when compared to hotels owned by smaller groups in Phuket. 1. We were allocated a room at the rear of the hotel overlooking a car park which is small and functional but poor outlook .This also means a longer walk to the hotel amenities. 2. The hotel is full of young families and a pool full of noisy kids with inflatables. There is no option for escape unless you use the beach but there ard no beds outside the pool. 3. A couple of beers were double the price paid at 5 star beach front hotel that we had just left with pool staff service. I guess you could wait for happy hour ! 4.The location at the far end of the beach makes it less accessible for town at night as there is no direct path for a couple of hundred yards if you prefer to walk. Overall , we made a mistake in choosing this hotel for us , it is the polar opposite to the rest of our experience. If you want kid friendly , busy pool areas and lounger areas it will be right up your street. If not there are more adult centric options outside of Kamala that offer much higher standards of amenity , personal service and value without paying anymore.

Dear zeeu-8, Thank you for taking the time to share your detailed feedback following your recent stay at Novotel Phuket Kamala Beach. We appreciate your kind comments regarding our team’s friendliness and service, which I will be sure to share with them. We regret to hear that the overall experience did not align with your expectations. Your comments regarding room location, outlook, and walking distance to certain facilities are noted. While our room categories are designed to suit different preferences and price points, we understand that room outlook can significantly impact the stay experience, and we encourage guests to reach out to our team during their stay so we may explore alternative options where available. Novotel Phuket Kamala Beach is positioned as a family-friendly beachfront resort that also appeals to couples and leisure travelers who enjoy a relaxed seaside setting. During peak festive and school holiday periods, the resort atmosphere can indeed be livelier, particularly around the main pool area. For guests seeking a quieter experience, our beachfront location offers a more tranquil alternative away from the pool. Regarding pricing, our food and beverage rates are set in line with resort operations and peak-season demand, with value offerings such as happy hour available for guests seeking additional flexibility. Your feedback is valuable as we continually review our offerings to ensure fairness and competitiveness. Lastly, we appreciate your comment on the location. While our position at the northern end of Kamala Beach provides a quieter beachfront setting, we understand it may be less convenient for guests wishing to walk into town, particularly in the evenings. We truly appreciate your candid feedback, as it helps future guests make informed choices and allows us to continue refining our guest experience. We regret that Novotel Phuket Kamala Beach was not the right fit for this particular stay, but we thank you for choosing to spend part of your holiday with us and wish you continued enjoyable travels. Warm regards, Pataraseth Pokinbenjarasamee (YU) General Manager

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