노보텔 푸켓 카말라 비치 4성

고객 평점 (ALL 평가) 4.3/5 1,397 리뷰

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55 2 Moo 4 Tambon Kamala, Amphur Katu, 83150 푸켓, 태국

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노보텔 푸켓 카말라 비치

55 2 Moo 4 Tambon Kamala, Amphur Katu
83150 푸켓
태국

GPS:7.96337, 98.28372

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팩스 +66 76 303 777

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ALL 평가  4.3/5  1,397 리뷰

TripAdvisor 평가  4.0/5  2,432 리뷰

2024으뜸 시설

It could be much better - read it before you go!

트립어드바이저 평점 2.0/5

gvincke TripAdvisor 인증 리뷰

NOVOTEL This review is primarily for the attention of hotel management or anyone with the power to improve the hotel. It is a snapshot of my stay (one week in the hotel) and may not reflect reality throughout the year. 1. Location: - Kamala beach, with direct access to the beach... It's a very beautiful beach, but very touristy and public, with all the drawbacks that go with it (food, prices, surf rentals, etc.). The hotel is one km from the first restaurants. If you want to go out, a scooter is highly recommended. o Safe neighborhood and pleasant beach for evening strolls. 2. Reception : o In two parts, the front desk (male) receives you blasé and without any enthusiasm and on the other hand, I was warmly welcomed by another person passing by... Go figure. o Having had to call the front desk due to an oversight on the part of room service (no replacement water bottles), I had to come back twice to have my request taken into account. Too bad o Generally speaking, it's hot and cold at the front desk. o Last but not least, it's important to check your bill! Mine had simply doubled, 8000 baht instead of 4000. I'm convinced it was a mistake, but it shows the state of mind. o The bill is difficult to read (but readable if you go over it several times), so take photos of your consumption. It's quicker The room: o The basic room has all the necessary amenities Good quality bed, sheets and pillows. o Soundproofing could be improved, as this is a vacation hotel with very early starts. Earplugs essential. o Air-conditioning a little shabby and not very adjustable in our case (two rooms rented), but good quality blankets. o Facilities available (TV, minibar, safe, etc.). restocking sometimes left something to be desired (water, snacks). fortunately, there's a 7eleven 1.5 km from the hotel. o Generally speaking, the room was decent and clean. 3. Cleanliness: o Apart from the room, cleanliness is complicated: placemats sometimes not cleaned at breakfast, men's toilets in the lobby (shoes essential) not always in acceptable condition, glass with fingerprints etc. o This hotel clearly lacks attention to detail. 4. Facilities and amenities: o Free Wi-Fi operation with totally random membership, during several pool days, skip it if you need to work during your vacation (there's no decent place to put a computer and work for more than half an hour without having a sore back) o Special positive mention for gym, spa and pool o On-site catering options (restaurant, bar, breakfast included). 1. If you're a member of all accord: don't take the 2-hour all-you-can-drink option! 1. It's limited to 900 baht (ok I can understand, that's +/- 3 glasses of wine) 2. Worst of all: it's a special card, so don't expect to order a glass of wine like on the card, it's a much lower-quality wine, to say the least) absolutely not clearly indicated at the time of booking. 3. Two hours is two hours is not two hours one (even though I was granted a dispensation) the service time is extremely long. 2. I ordered a chicken curry and received an excellent curry with chicken vapors. The staff offered me coffee to try and make up for the sauce. 3. Breakfast. Presented an inventory of cooked vegetables and pasta ... one dish with meat (not every day) I was explained that an 'ethnic' group was present and that ... No meat for everyone. (except for industrial sausages and chewy bacon to accompany the eggs). The pastries were dry, the ham limited in quantity (8.30 plus ham) Quality tea sometimes lacking (fortunately there was a tea substitute) 3 coffee machines not always operational This gives a very strong impression of trying to economize on the products on offer. (Friday evening's buffet was another example of this). On a positive note: the staff did their utmost to ease the situation... Both with smiles, sometimes frankly sorry, and by trying to offer solutions often in the form of small freebies. It makes you feel uncomfortable 5. Value for money: o The quality/price ratio is not in the hotel's favor. 6. Overall experience: o Very mixed. 7. Positive and negative points: o Positive: The staff, most of whom (but not all) do their best. o Negative: the management in general, we feel that the directive is to push consumption (which I understand) but a feeling of 1. a total lack of support and training, 2. quality in product selection 8. Conclusion: o I went to the wrong hotel, which is a shame,

Dear gvincke, Thank you for taking the time to share your candid feedback regarding your recent stay at Novotel Kamala Beach. We sincerely apologize for the inconveniences you experienced during your time with us and appreciate your insights, as they provide us with valuable opportunities for improvement. We are pleased to hear that you enjoyed the beautiful location and found our staff's efforts commendable. However, we acknowledge the areas where we fell short, particularly in guest reception, room amenities, and overall cleanliness. Your comments about the reception staff and the challenges you faced with the billing process are concerning, and we will be addressing these issues with our team to ensure a warmer welcome and more efficient service in the future. We also appreciate your observations regarding our dining options and the quality of breakfast offerings. Our culinary team strives to provide a diverse and enjoyable experience for all our guests, and your feedback will help us refine our menu and service. Our goal is to offer a relaxing and enjoyable stay for everyone, and it is disappointing to learn that we fell short during your visit. Please rest assured that your feedback will be used constructively to train our staff better and to ensure our amenities meet the expectations of our valued guests. We hope you will consider giving us another chance in the future. If you choose to return, please feel free to reach out directly to me, and I will personally ensure that your next stay exceeds your expectations. Thank you once again for your valuable feedback. Kind regards, Pataraseth Pokinbenjarasamee (YU) General Manager

Perfect from the beginning

트립어드바이저 평점 5.0/5

Dmitrii O TripAdvisor 인증 리뷰

We have great experience from the beginning -our room was ready and was up great to the perfect view villa .Special thanks for Nice and Fiona on the reception.They give us warm meeting and good mood for the rest of stay .Welcome drink help us to start the vocation☝️

Dear dmitriio442, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that your stay began on such a high note and that you enjoyed the perfect view from your villa. We will certainly pass along your compliments to Nice and Fiona at the reception; they will be delighted to know that their warm welcome sets the tone for your vacation. Your satisfaction is our top priority, and we are delighted that we could contribute to a memorable stay. We are looking forward to welcoming you back in the future! Kind regards, Pataraseth Pokinbenjarasamee (YU) General Manager

Hotels in Phuket where you can wake up and step directly onto the beach.

트립어드바이저 평점 5.0/5

TANAKAWEE T TripAdvisor 인증 리뷰

Novotel Phuket Kamala Beach is one of the few beachfront hotels in Phuket where you can wake up and step directly onto the beach. It also stands out for its generous UPGRADE policy for Accor Platinum members, offering room upgrades all the way to a Pool Villa. For a 3-day, 2-night stay, prices start at 6,6xx THB. With Platinum status, I initially booked the lowest-tier Superior room, but was upgraded to a Pool Villa. The Welcome Set was also upgraded to macarons and a cute fruit platter, accompanied by a personalized Welcome Back card. If rooms are available, late check-out can be extended up to 4:00 PM. The Welcome Drinks, now redeemable via the app (which is easy to forget), are valid for two guests. For those who enjoy drinking, there’s the My Glass Package with all-day access to beverages, and unlimited alcohol for two hours at 899++ THB. The package remains the same with free-flow drinks for two hours. Accor Plus members can use their standard discounts, including the 50% off for two guests. Breakfast Though the buffet is small, it’s well-curated and satisfying, featuring Thai food, hot dishes, and a live egg station. Presentation is excellent, and the flavors are enjoyable. You’ll find congee, salads, fruits, and rotating daily beverages. The self-service drink corner offers iced tea, iced coffee, and cold chocolate for all guests. The F&B staff are lovely, cheerful, and attentive to every guest’s needs. Service The service here surpasses 5-star standards. From Reservations, Front Desk, Housekeeping, Bellboys, to F&B teams, everyone is exceptionally polite and attentive. They remember guest preferences well, even if you visit often. Every time, the staff provides clear explanations of hotel benefits and is always helpful. Meals, including lunch and dinner, are served promptly with large portions, and the cocktails are delicious across the board, with new drink options available regularly. If you enjoy drinks by the pool at sunset, the atmosphere here is perfect. Facilities and Atmosphere For early risers, the fitness center is a great option, along with long walks along the beautiful beach to take in the fresh sea breeze. The bathrooms offer strong water pressure and consistent hot water. However, since the hotel has been around for a while and frequent rainfall makes maintenance challenging, some rooms, including villas, are starting to show minor wear and tear. Note that stairs are required to access some villas, which may not be ideal for guests with mobility issues or those who’ve had too much to drink. One unique perk for drink enthusiasts is the free ice dispenser available in every building—perfect for those who want to enjoy drinks in their room without extra charges. The beach is beautiful, with soft sand and strong waves. In summary, Novotel Phuket Kamala Beach will likely remain our top choice. I hope it becomes one of yours too if you're visiting Phuket!

Dear tanakaweet, Thank you for taking the time to share your detailed experience at Novotel Phuket Kamala Beach. We truly appreciate your feedback and are delighted to hear about the wonderful aspects of your stay, from the stunning beachfront location to the exceptional service provided by our team. It’s our honor to have you here as our loyal Platinum member and are particularly thrilled that you enjoyed your room upgrade to a Pool Villa, as well as the thoughtful welcome amenities. Our goal is to provide a memorable experience for our guests, and it’s encouraging to know that our attentive staff and curated breakfast offerings contributed to your satisfaction. We also acknowledge your comments regarding the property conditions and the accessibility issues some guests may face. Please rest assured that we are continually working on our maintenance to ensure all our facilities remain in top condition, so our guests can enjoy their stay to the fullest. Your feedback on the fitness center and the beach's beautiful ambiance is valuable to us, as we aim to create an atmosphere that enhances the overall guest experience. We look forward to welcoming you back to Novotel Phuket Kamala Beach and hope to make your next stay even more enjoyable. Kind regards, Pataraseth Pokinbenjarasamee (YU) General Manager

Frayed at the edges but a good stay for price point given its location, lovely staff and honouring of Accor Plus scheme

트립어드바이저 평점 4.0/5

Anthonie v TripAdvisor 인증 리뷰

Wow! With direct beach access at the end of the bay (ie no through traffic) and its pool right by the beach this is a beautifully located hotel. Facilities are ageing but comfortable and clean although the common tiled corridors and covered walkways connecting the buildings can get messy especially on rainy days. The hotel has commenced ongoing refurbishment - the owners are obviously aware it is in need of some TLC. The price point reflects this and, having 5 star hotel and resort experience, we were pegged back our expectations to match and thoroughly enjoyed our 5 night stay here. The only disappointment was the gym where the cardio equipment was old and worn and the only treadmill in action was dangerous to use due to a worn motor and/or slipping belt. But putting the gym aside (who needs one anyway whilst on holiday at the beach?!): Really comfortable beds and spacious room with seating arrangement in very good condition. Airy shaded lobby with comfy seating. Lovely restaurant with tasty offering. Rooftop bar for those sunsets - all with unobstructed views to the beach and sea within a stone throw’s distance (if you don’t count the palm trees 😎) Great staff - friendly, open, approachable and helpful. A special “Hey there!” to my favourite masseuse of our 7 week Asia trip: Barbie. The Spa was really nice and my 3 deep tissue massages took me to the edge without breaking me 👍🏻❤️ Honoured the 50% couples dining discount for Accor Plus members. Also tried to complimentary upgrade us to a junior suite with pool and seaviews for nights 2 to 5 but given our solid sleep on our first night in our standard room in Building 5 (way, way, way out from the lobby) and the washing drying rig we’d already set up on the balcony there we went down in history as the only Crazy Couple who turned down a complimentary upgrade (and didn’t live to regret it) 🤣🤣🤣 To the team at the Novotel Kamal Beach: Thank you from the Crazy Couple!

Dear anthoniev743, Thank you for taking the time to share your detailed feedback about your recent stay at Novotel Kamal Beach. We are thrilled to hear that you enjoyed your overall experience, from our beautiful beachfront location to the friendly service provided by our staff. Your kind words about our restaurant, spa services, and the wonderful views from our rooftop bar are greatly appreciated. We also want to express our gratitude for your understanding regarding the areas that need improvement, and we are committed to ongoing refurbishment efforts to enhance our guests’ experiences. Your feedback about the gym equipment is particularly valuable, and we will be addressing this issue promptly to ensure a safer and more enjoyable fitness experience for all our guests. We’re glad to hear that you found your room comfortable and that you appreciated the Accor Plus benefits during your stay. It’s wonderful to know that you had such a pleasant experience with our staff, especially with Barbie at the spa! Thank you once again for your thoughtful review. We hope to welcome the "Crazy Couple" back to Novotel Kamal Beach in the future for another memorable stay. Kind regards, Pataraseth Pokinbenjarasamee (YU) General Manager

Everything is fine

트립어드바이저 평점 5.0/5

Ekaterina S TripAdvisor 인증 리뷰

We were there in October. I liked everything. The rooms are nice, bright and clean. Friendly staff. The coastal area is excellent. The hotel is located in a picturesque place. The sea is gorgeous. The pool is small, but nice. Everything is worthy of 4 stars. Breakfasts are good, but there could be more variety. We liked it. We'll be back again.

Dear ekaterinasQ7661XK, Thank you for taking the time to share your wonderful feedback about your recent stay with us. We are thrilled to hear that you enjoyed our guest rooms, beachfront location, and services. We also appreciate your comments about our breakfast variety. We are constantly looking for ways to enhance our guest experience, and your input is invaluable in helping us improve. We will certainly take your suggestion into consideration as we plan for future menu options. We are delighted that you plan to return, and we look forward to welcoming you back for another memorable stay. Kind regards, Pataraseth Pokinbenjarasamee (YU) General Manager

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