Dear Mr. HYUN H., Thank you very much for sharing your wonderful feedback about your stay at Novotel Tangerang. We are delighted to know that you enjoyed the peaceful atmosphere and cleanliness during your visit. We are especially happy to hear your kind comments about our team’s warm smiles and friendly expressions when assisting our guests. Creating a welcoming atmosphere through genuine smiles and attentive service is something we truly value. Your appreciation is a great encouragement for our entire team to continue delivering heartfelt and memorable hospitality. We look forward to welcoming you back to Novotel Tangerang for another pleasant and relaxing stay. Our Best Regards Vinna Front Office Manager

Dear Mr. HYUN J. C., Thank you very much for sharing your feedback and for giving us a wonderful rating of 90. We are delighted to know that you enjoyed our convenient location and found your accommodation clean and comfortable. However, we sincerely apologize for the inconvenience and confusion you experienced regarding the payment process for your room service order. We understand that being asked to settle the payment immediately, especially when you expected to charge it to your room and settle it upon check-out, was uncomfortable and unexpected. Please rest assured that we have taken note of your feedback and will review this matter with the relevant team to ensure that our payment procedures and communication are handled more clearly and consistently in the future. Thank you once again for your valuable feedback. We truly appreciate your understanding and hope to have the pleasure of welcoming you back to Novotel Tangerang for a more seamless and enjoyable experience. Our Best Regards, Vinna Front Office Manager

Dear CHUNSOON K., Thank you very much for sharing your wonderful review following your recent stay at Novotel Tangerang. We are delighted to know that you had a comfortable stay and that you found our direct connection to the shopping mall convenient. It is always our goal to provide both comfort and convenience for our guests, and we are pleased that our location contributed positively to your experience. We truly appreciate your kind feedback and look forward to welcoming you back to Novotel Tangerang for another pleasant stay in the near future. Our Best Regards, Vinna Front Office Manager

Dear Mr. Seo W., Thank you for taking the time to share your feedback following your stay at Novotel Tangerang We are pleased to know that you found our location convenient and our overall facilities satisfactory. At the same time, please accept our sincere apologies regarding the condition of the bathroom and the low water pressure you experienced. This is certainly not the level of comfort we aim to provide Your comments have been shared with our Engineering team for further review and improvement, as guest comfort remains our top priority We truly appreciate your valuable feedback and hope to have the opportunity to welcome you back with an improved experience in the future Warm regards, Vinna Front Office Manager

Dear Mr. Man H. H., Thank you for taking the time to share your feedback with us. We are pleased to know that you found our location convenient However, we sincerely apologize for the inconvenience and anxiety caused by the issue with your room door lock. Please rest assured that guest safety and comfort are our top priorities. This matter has been shared with our Engineering team for immediate review and corrective action to prevent recurrence We truly appreciate your feedback, as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with a more comfortable and reassuring stay in the future Kind regards, Vinna Front Office Manager

Dear Mr. K., Thank you very much for your wonderful review and for choosing to stay with us for six days. We are truly delighted to hear that you had such a positive experience It is great to know that our location, room condition, views, and facilities all contributed to a comfortable stay. We are especially pleased that you enjoyed the food and found our fitness center well equipped your satisfaction means a lot to our entire team Your kind words are truly motivating and will be shared with all our colleagues. We look forward to welcoming you back on your next visit to Tangerang, and we hope your future stays will be just as memorable Our Best Regards, Vinna Front Office Manager

Dear BOSUNG K., Thank you for your loyalty to the Accor membership program. We hope you feel the many benefits of your current member status. We will always provide convenience for you to make your stay more memorable. Hopefully you will always be a part of Accor for now and in the future. We are pleased to hear that you are enjoyed and satisfied with stay experienced I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for your review and see you on your next visit, Sincerely , Novotel Tangerang

Dear BYUNGSOO M., Thank you for your loyalty to the Accor membership program. We hope you feel the many benefits of your current member status. We will always provide convenience for you to make your stay more memorable. Hopefully you will always be a part of Accor for now and in the future. However, I sincerely apologize for the issues you encountered during your stay. It is disappointing to learn that the services from our team did not meet your expectations. Please be assured that we take these matters seriously, and I will personally address this with our operation team to ensure that necessary improvements are made. I appreciate your input. We continuously evaluate our offerings and will consider this feedback as we make future enhancements. Your experience is important to us, and we hope you will give us another opportunity to provide you with a more enjoyable stay in the future. Thank you once again for your valuable feedback. Do not hesitate to contact me directly for you next stay , as apologize i would like to inviting you enjoy our breakfast or dinner Sincerely, Ressa Amelia Front Office Manager

L. SEUL GI님께, Novotel Tangerang 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다.