머큐어 탕게랑 BSD 시티 4성

고객 평점 (ALL 평가) 4.5/5 783 리뷰

아코르호텔 그룹 전 세계 호텔 최저가 보장
머큐어 탕게랑 BSD 시티 - Image 1
머큐어 탕게랑 BSD 시티 - Image 2
머큐어 탕게랑 BSD 시티 - Image 3
머큐어 탕게랑 BSD 시티 - Image 4
Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan, 15339 탕게랑, 인도네시아

호텔설명

호텔 추가 정보

  • 1.6 Km to ICE - Indonesia Convention Exhibition

  • Strategically located beside the AEON Mall BSD

  • Nearby Green Office Park BSD City

  • 6 mins drive to The Breeze BSD, where you can satisfy your food cravings

  • Nearby QBIG, ARARASA, XYZ Club, 80 Proof Ultra

숙박

호텔 위치

머큐어 탕게랑 BSD 시티

Jl Edutown, CBD 55 Kavling Lot II No 8, BSD City Pagedangan
15339 탕게랑
인도네시아

GPS:-6.302602, 106.645256

전화

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 수영장
  • 주차장
  • 셔틀
  • 레스토랑
  • 휠체어 이용 가능
  • 피트니스 센터
  • Wi-Fi
  • 에어컨
  • 조식
  • 바
  • 회의실
  • 룸 서비스

Kitchen Yard

Immerse yourself in the perfect blend of elegant indoor dining and scenic outdoor seating. Experience an array of mouthwatering ala carte and buffet choices, showcasing a tasty blend of Indonesian and International flavors.

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  783 리뷰

TripAdvisor 평가  4.9/5  2,186 리뷰

Good time

트립어드바이저 평점 5.0/5

Ade A TripAdvisor 인증 리뷰

Love the hotel experience with excellent breakfast overall, wtih serving a cup of coffee from miss Aida with full of smile and good taste. Its a perfect hotel to stay..🤩🥰

Amazing service!

트립어드바이저 평점 5.0/5

Rin S TripAdvisor 인증 리뷰

We’d like to write this review with a massive thanks to Wandy. He had been very helpful from the moment we arrived to the moment we leave the hotel. We had the most wonderful stay while we’re at Grand Mercure. We will definitely be coming back

Dear Valued Guest, Warm Greetings from Mercure Tangerang BSD City! Thank you very much for sharing your wonderful review. We are delighted to know that you had an amazing stay and that the service provided, especially by Wandy that made your visit memorable from the moment you arrived until your departure. Your appreciation means a lot to us, and we will be sure to share your kind words with Wandy as well as the entire team. Feedback like this truly motivates us to continue delivering heartfelt and attentive service to all our guests. We are very happy to know that you plan to return, and we look forward to welcoming you back for another excellent stay. Warm Regards, Rajcenda Syavira Guest Experience Executive

Horrible experience

트립어드바이저 평점 1.0/5

deviantiamelia 가족 - TripAdvisor 인증 리뷰

I arrived at the hotel around 1 pm and assisted with the registration process. I was informed that I could collect the room keys at 2 pm. When I returned to the hotel after 2 pm, I was told that the rooms were not ready and would be available at 3 pm. As compensation for the delay, the staff offered a late checkout at 1 pm the next day. I had booked two Junior Suite rooms and requested that they be on the same floor since I was traveling with my parents. I also requested mirror art for an anniversary and birthday celebration. Around 3:20–3:30 pm the staff informed me that it wouldn’t be possible to have both rooms on the same floor due to an air conditioning issue in one of them. They asked if I preferred to wait about an hour for a same floor arrangement or take rooms on different floors immediately. As my parents were tired and getting sleepy, I decided to take the rooms on different floors. The keys were finally handed to me around 3:45 pm. After that, I was informed that the mirror art could only be prepared for one room under one booking name something that hadn’t been mentioned earlier. The staff also promised a complimentary cake, which was supposed to be delivered by 4 pm but it only arrived around 6 pm. When I was about to rest, I opened the duvet and found that the bed sheet and pillowcases were dirty, as shown in the picture. Later that night, I wanted to use the bathtub, but the water came out very yellow, while the water in my parents room was clear. I called the engineering team, and they said it was because the bathtub was rarely used. I waited for about an hour, but the water was still yellow, so I decided not to use it. Breakfast had very limited variety, the swimming pool was small, and the gym was tiny and poorly equipped. The plates and glasses in the restaurant during breakfast were still dirty, and I even found onion skin in the salad section. Overall, it was a very disappointing experience for a 4-star hotel.

Dear Ms. Deviantiamelia, Warm Greetings from Mercure Tangerang BSD City. Thank you for taking the time to share your detailed review. On behalf of the entire team, please allow me to sincerely apologize for the series of inconveniences you and your family experienced during your recent stay. Your feedback is very important to us, and we deeply regret that we were unable to provide the comfortable and seamless experience you rightfully expected. I am truly sorry for the delays during room preparation, the miscommunication regarding your special arrangements, as well as the room allocation issue. We fully understand how frustrating it was, especially as you were traveling with your parents and had prepared a special celebration. Your comments regarding the condition of the linens, bathtub water, and overall cleanliness are absolutely not reflective of our standards, and we take them very seriously. We also apologize that the breakfast experience, pool, gym facilities, and restaurant hygiene were below expectations. Please rest assured that your feedback has been shared with our Housekeeping, Engineering, and Food & Beverage teams for immediate review and improvement. The comfort, safety, and satisfaction of our guests remain our top priority, and the issues you mentioned are now being addressed to ensure they do not happen again. We would truly appreciate the opportunity to restore your trust. If you are willing, I would be grateful to connect with you personally to discuss your experience further and arrange a more pleasant stay should you decide to return. Thank you once again for your valuable feedback. We hope we will have the chance to welcome you back and provide the service quality that represents Mercure Tangerang BSD City at its best. Warm Regards, Rajcenda Syavira Guest Experience Executive

고객 평점 4.0/5

Jin G. H. 비즈니스 - 전체(All) 통지 확인

고객응대는 밝은미소와 분위기는 활기찼으며,식당,도어맨들은 친절했습니다 재방문 의사 있습니다

Dear Mr. Jin g. h., Warm Greetings from Mercure Tangerang BSD City Thank you very much for taking the time to share your detailed feedback with us. We truly appreciate your continued trust in choosing Mercure Tangerang BSD City, and we are glad to know that your recent stay was pleasant, highlighted by our friendly Front Desk and Doorman team, as well as the lively atmosphere throughout the hotel. We value your loyalty as our ALL member, and we sincerely apologize if you did not feel fully recognized during your stay. Please rest assured that your comments have been shared with our team so we can improve the consistency of our member recognition and ensure you receive the benefits you deserve on your next visit. Your feedback regarding breakfast variety and especially the limited bread selection, is very important to us. We will coordinate closely with our culinary team to enhance the choices and overall breakfast experience. We also take note of your comments about WiFi speed and ease of access, and we are working with our technical team to strengthen these areas. We are glad to hear that you noticed an improvement in room cleanliness compared to your previous visit last May. Our Housekeeping team will be happy to know their efforts are appreciated. Once again, thank you for your valuable suggestions, including your input regarding pricing differences on third-party platforms. We will review this with our Revenue team to ensure a more consistent experience for our members. It was a pleasure having you with us, and we look forward to welcoming you back with an even better experience in the near future. Warm Regards, Rajcenda Syavira Guest Experience Executive

고객 평점 3.5/5

Jeongmee P. 비즈니스 - 전체(All) 통지 확인

아침식사가 너무 형편없음

Dear Ms. Jeongmee P., Warm greetings from Mercure Tangerang BSD City. Thank you sincerely for taking the time to share your experience with us. Please accept our deepest apologies for the inconvenience you encountered regarding our breakfast. We're truly sorry that we didn't fully meet your expectations on this occasion. Your feedback has been shared with our team for immediate attention and improvement. We value your honesty and appreciate your feedback, as it helps us enhance our service quality. We look forward to welcoming you back soon and providing a more seamless experience on your next visit. Best Regards, Rajcenda Syavira Guest Experience Executive

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 365 리뷰 9.4/10 위치
  • 770 리뷰 9/10 객실
  • 934 리뷰 9.4/10 서비스
  • 6 리뷰 9.1/10 인터넷 가격
  • 626 리뷰 9/10 레스토랑
  • 449 리뷰 9.4/10 청결도
  • 408 리뷰 8.6/10 조식
  • 313 리뷰 8.6/10 편의 시설

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탕게랑 지역 모든 호텔

해당 객실 카테고리의 1인 1박 요금에 가까운 가격입니다( 현지 규정에 따라 일부 세금은 호텔 도착 시에 지불해야 합니다(예: 숙박세).). 이는 당일 https://all.accor.com/ 웹사이트에서 확인할 수 있는 해당 숙박시설의 모든 세금(VAT 및 관광세 포함) 포함 향후 20일 이내의 1박 최저가 공시 가격에 해당합니다. 기간 및 예약 상황에 따라 다를 수 있습니다. 이 요금은 예약 시에만 보장됩니다. 모든 해외 예약은 호텔이 위치한 국가의 통화로 결제 가능합니다. 예약 시 호텔이 위치한 국가의 통화로 확인된 금액만 보장됩니다. 귀하의 통화로 환산한 근사치를 제공해 드릴 수 있으나 이 액수에는 책임을 지지 않습니다. 결제 시 은행으로부터 은행 수수료 및/또는 환율 수수료가 청구될 수 있습니다.