ETAP Belfast

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ETAP Belfast 2 stars

Customer review rating (ALL Rating) 3.8/5 382 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Great city centre location close to main attractions

  • 146 low-cost en suite comfortable rooms

  • 24hr reception and free fibre Wi-Fi throughout

  • Morning breakfast

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ETAP Belfast

35 Dublin Road
BT2 7HE BELFAST
United Kingdom

  • DUBLIN AIRPORT EXPRESS COACH:  VICTORIA STATION

  • By plane

    BELFAST INTERNATIONAL At 24km / 15 miles

  • By plane

    G.BEST CITY AIRPORT At 6km / 3 miles

  • By train

    BELFAST CENTRAL At 1km / 0 miles

  • By train

    CENTRAL STATION At 1km / 0 miles

  • By train

    VICTORIA STATION At 0km / 0 miles

GPS:54.593029, -5.931785

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wi-Fi

Our accommodation(s)

Our guest reviews

Our guest reviews for
ETAP Belfast

100% genuine reviews from our guests

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ALL Rating  3.8/5  382 reviews

TripAdvisor Rating  3.5/5  1,850 reviews

Great location and very clean facilities.

Customer review rating 5.0/5

Louise G. Families - Confirmed reviews ALL

Friendly and efficient staff. Have stayed here a lot and never disappointed. This was my first time having breakfast, it was great and plentiful. I will stay again soon and would recommend this hotel to any type of traveller. It is safe and pleasant for young kids to stay at too

Dear LOUISE G., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The ETAP Team

Very well located

Customer review rating 4.5/5

Eoghan Solo - Confirmed reviews ALL

Good in every way

Dear EUGENE M., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The ETAP Team

Terrible hotel

Customer review rating 0.5/5

A. Families - Confirmed reviews ALL

Didn’t get room until 16.40hrs. Rooms clean enough but for £188 for a one night stay rooms far too small think walls are made of paper. Would not recommend this hotel to anybody

Dear COWAN A., Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The ETAP Team

Average StY

Customer review rating 3.5/5

Jess Couples - Confirmed reviews ALL

Basic rooms but Good location. Asked for a £60 deposit on arrival which we hadn’t been made aware of beforehand and Advised if we paid by card it would take 10 days to be returned. Ended up having to hand over £135 for the most basic hotel stay. No info given regarding check out times etc so we ended up having to Google it. Only positive is that we had an issue with our sink not draining and the room smelled awful as a result. Reported to reception who immediately issued us with a key card for a new room which was great. Very basic hotel but great location if you’re not going to be spending much time in the hotel

Dear GEMMA H., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The ETAP Team

Noisy

Customer review rating 1.5/5

Sjw Families - Confirmed reviews ALL

A lot of noise from outside and inside (people arriving early hours and making a racket).

Dear STEPHEN W., Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The ETAP Team

Okay Visit

Customer review rating 3.5/5

Jude Families - Confirmed reviews ALL

The hotel was okay. The rooms were clean but there was a strong unpleasant stench coming from the shower, which was off putting. The service was good, nice staff. The breakfast was decent for a 2 star hotel but the milk was warm on my son’s cereal so he did not eat it. It would have been good to have vegetarian hot breakfast such as veggie sausages. The location was good. Price of rooms was high for a 2 star hotel.

Dear JUDE G., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The ETAP Team

Cheap but not cheerful

Customer review rating 1.0/5

Mr I. Business - Confirmed reviews ALL

You almost get what you pay for: ETAP is very basic with little to offer but this matches its price. However the communal areas are the major issue. They are very smelly and filthy and the strong smell hits you as soon as you get into the building. There is an air of abandonment throughout the building. The staff need some training in basic customer care

Good location, comfy room

Customer review rating 4.0/5

Shaz Couples - Confirmed reviews ALL

Check in was easy with friendly staff. Good room. Location excellent with loads of eateries close by and city centre an easy walk

Dear SHAZ M., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The ETAP Team

Ok

Customer review rating 1.5/5

Dotty Families - Confirmed reviews ALL

Beds uncomfortable kids were scared to go on bump bed

Disappointed

Customer review rating 0.5/5

Alanna B. Couples - Confirmed reviews ALL

I checked in and 10-15 mins later checked back out, I was very disappointed on arrival as when I was booking I had been told there was parking only to arrive at the hotel on the day to be told there was no parking but to park in an underground parking facility that was costing us a total of £58 pounds for the duration of our stay, also the room was not the room advertised on the website and was very small and claustrophobic as a 24 week pregnant woman suffering with anxiety and claustrophobia I did not think this room was suitable whatsoever, I spoke with the supervisor and she was a nice lady who said we would get a refund, we sent an email and general manager was to get back to us but as of now I have not heard anything back

Dear ALANNA B., Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Etap Team

Safety issues

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Smoke detection in room covered over

Dear MARK B., Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Etap Team

Another good stay!

Customer review rating 5.0/5

B B. Couples - Confirmed reviews ALL

We always find it very convenient to stay at the Etap in Belfast if going out for dinner or a show. The rooms are always clean and have everything you need for a short stay. Staff are always efficient and friendly and we would recommend staying there.

Dear RICHARD B., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Etap Team

good location

Customer review rating 3.0/5

Anonymous Solo - Confirmed reviews ALL

The shower cabin was not cleaned; there were some stains

Dear ANNA P., Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Etap Team

Well located, clean, excellent value

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Very pleased with accomodation which represented excellent value for money - would stay again.

Dear JOEL J., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The ETAP Team

Central, Great Staff

Customer review rating 4.5/5

Cde Couples - Confirmed reviews ALL

Easy !

Dear CERI E., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The ETAP Team

Cheery hotel close to the city centre

TripAdvisor rating 4.0/5

jmgglg TripAdvisor review

Cheery check-in. I requested a quiet room, and that is what I got . The usual room facilities, clean and compact. The bed was comfortable too. Breakfast was a nice selection, of hot or cold fare. The absence of scrambled egg or fried egg was a disappointment - just boil your ow egg being the only option.

Dear jmgglg, Thank you for leaving an excellent review following your stay. Delighted to note that you thoroughly enjoyed your room and found the Team highly responsive to your requests. They are always thrilled to receive positive feedback such as yours. I do hope that we may have the opportunity to welcome you back again soon to ETAP Belfast. Kindest Regards, The ETAP Team

1st time in Belfast a gr8 location & good value hotel.

Customer review rating 4.5/5

D. A. Solo - Confirmed reviews ALL

Just one night but everything required in room for an enjoyable stay. Saw all the sights wanted to see & will consider returning for a little longer next time. Staff on reception desk very friendly whilst carrying out there duties in a professional manner.

Dear A. D., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The ETAP Team

Staff at night very rude

Customer review rating 2.5/5

Victor Q. Friends - Confirmed reviews ALL

He asked us to leave in a rude way and he was serving us food almost complaining and didn't want to give details of what he had to sell

Dear VICTOR JAEN Q., Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The ETAP Team

Good location, bad value for money

Customer review rating 3.0/5

Olivis Couples - Confirmed reviews ALL

We picked this hotel for the location - it’s perfect for reaching all parts of the city on foot. However, it’s very expensive for what you get. The room has next to zero privacy in terms of toilet and shower - there is no bathroom, the shower is in the room and the toilet has a door but there is a big gap at the bottom of it and no lock. Not sure why - the space this all takes up could have been a small bathroom. No kettle or hairdryer in the room but coffee machine in reception was ok. Very expensive for what you get - might be worth paying a few pounds extra to stay elsewhere!

Dear OLIVIA J., Thank you for taking the time to tell us about your experience at the ETAP Belfast. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Etap, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, The Etap Team

Great stay, Lovely staff

Customer review rating 4.0/5

Alana K. Couples - Confirmed reviews ALL

Had a very pleasant stay, Girl at checkout whos South African made my stay, she was very accommodating ,she is a lovely and well mannered girl and I will definitely be back again :))

Dear ALANA K., We very much appreciate your comments regarding your stay at the ETAP Belfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The ETAP Team

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