Grand Mercure Ambassador Changwon

Customer review rating (ALL Rating) 4.5/5 181 reviews

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Description

Hotel extras

  • (Closed until Nov.30) Sauna, Pool and fitness centre

  • The only international chain hotel in Changwon

  • Close to a huge shopping complex and Changwon Exhibition and Convention Centre

  • 10 minutes from Changwon station and Changwon Central station

  • Free Wi-Fi in all areas including public area, fitness centre and restaurants

Our accommodation(s)

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Hotel location

Grand Mercure Ambassador Changwon

332 Woni-daero,, Uichang-gu,, Changwon
51408 Changwon
South Korea

GPS:35.239347, 128.655109

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  181 reviews

TripAdvisor Rating  3.5/5  437 reviews

Disappointed

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

No executive lounge for Accor platinum and diamond members. Have to pay for toiletries & use of the pool. Lights in the room are too dim. Spread for breakfast very limited.

Dear. Valuable Guest This is Grand Mercure Ambassador Changwon. We would like to appreciate you for visiting Grand Mercure Ambassador Changwon and taking the time to share your valuable experience with us. We value feedback from our guests and we appreciate you taking the time to share your thoughts with us. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Engrave them deeply, we’ll do our best to be more satisfied with the next travel. We look forward to having a valuable opportunity to offer you again in the near future. Once again, thank you very much. Kings regards

Hotel Quality Has Suffered, Poor Billing Practives

Customer review rating 0.5/5

Calvin Business - Confirmed reviews ALL

Hello, The Grand Mecure Changwon was once a great hotel, but is now Sub-Par. I have stayed at this hotel several times in the last 5 years, and since COVID the service and hotel quality has fallen off. So much so, that this will be the last time I stay at Grand Mecure Changwon. Hotel quality issues: - Towels and linens are "worn" and "stained". - breakfast buffet reduced / options limited (this was a "star" item at Grand Mecure Pre-COVID) - Lobby shuts off power / blocks off common sitting area in "off hours", making it difficult to have a informal business conversation / - Poor billing practices During my stay I had to change my reservation (add a night) due to travel changes / customer needs. Instead of notifying me that the booking agency had two reservations for Monday, when I checked in on Sunday, the hotel staff told me at check-out and promptly charged me for the "missed night". Overall this was a 1 star stay, I will take my (and all my associates) business elsewhere.

Enjoyable stay

Customer review rating 5.0/5

Joseph G. Business - Confirmed reviews ALL

Well located Property with an enjoyable restraunt and attentive and courteous staff.

Dear. Valuable guest   This is Grand Mercure Ambassador Changwon. We would like to appreciate you for visiting Grand Mercure Ambassador Changwon and taking the time to share your valuable experience with us. All of our employees are glad that you stayed comfortably and satisfactorily during at our hotel. we will do our best to make wonderful memories when you visit us next time at hotel. We look forward to having a valuable opportunity to offer you again in the near future. Once again, thank you very much.   Kings regards

Could've been better

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

We spent 1 night at this hotel and it will be our last. You would have to purchase your own toothbrush and toothpaste. The breakfast was below mediocre even for mid-range hotel standards, which was a huge disappointment. And the shower curtain was a bit gross with fungus stain on several spots.

Dear. Valuable Guest This is Grand Mercure Ambassador Changwon. We would like to appreciate you for visiting Grand Mercure Ambassador Changwon and taking the time to share your valuable experience with us. First of all, we sincerely apologize for providing you with an experience that falls short of your expectations during this visit. We definetely understand the displeasure you must have felt of some problems while you were staying at our hotel. We will deliver your valuable opinion to the relevant department and discuss about this matter to improve it. We look forward to having a valuable opportunity to offer you again in the near future. Once again, we sincerely apologize for the inconvenience. Kings regards

Great hotel, facilities and location; comfortable stay

Customer review rating 4.0/5

Gboyega Business - Confirmed reviews ALL

Great stay but a bit expensive. Comfortable, clean, great location and access to mall, restaurants etc. Final payment was higher than booking fee though.

Dear. Valuable Guest Thank you for your kind words about Grand Mercure Ambassador Changwon. We strive to ensure that all of our guests have a pleasant stay and we are pleased to hear that you had a nice experience with us. We value feedback from our guests and we appreciate you taking the time to share your thoughts with us. We look forward to welcoming you back in the future. King regards Grand Mercure Ambassador Changwon

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Other web-users rate our hotel

  • 61 reviews 9.5/10 Location
  • 112 reviews 6.5/10 Room
  • 92 reviews 9.4/10 Service
  • 41 reviews 8.2/10 Cleanliness
  • 37 reviews 6.9/10 Breakfast
  • 35 reviews 3.3/10 Value
  • 9 reviews 9.5/10 Wellness Area

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