ibis Ambassador Busan City Centre Hotel 3 stars

Customer review rating 4.3/5 5,657 reviews
ibis Ambassador Busan City Centre
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+ 16 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Located in the City Centre

  • Web corner and free WIFI throughout the hotel

  • 2 Meeting rooms for up to 120 guests

  • Covered parking facilities

  • Easy access to public transporation - in front of Subway line no. 1

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundromat
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Our chargeable fitness center is temporarily closed until 5.Apr.2020 and restaurant is closed until 30.Apr.2020 . We look forward to welcome you soon. Meanwhile, do not hesitate to contact us for any further information: h7835-re1@accor.com

Hotel location

ibis Ambassador Busan City Centre

777
Jungang-daero
Busanjin-gu
47251
busan
korea, republic of

Tel: +82519301100

Fax: (+82)51/9301112

Contact email

Check-in from 14h00

Check out up to 12h00

  • Busan Metro :  Line 1 Bujeon

  • By plane

    GIMHAE INT. AIRPORT At 16km / 9.94 miles

  • By train

    BUSAN STATION At 6km / 3.73 miles

  • By train

    IN COMPLEX At 0.1km / 0.06 miles

GPS :35.162126, 129.061847

Our accommodations

Standard 1 Double Bed

  • Max. number of persons: 3
  • Area: From 17
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Twin Beds

  • Max. number of persons: 3
  • Area: From 19
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Superior Room with 1 Double Bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)
Accessible room

Deluxe Room with 1 Double Bed

  • Max. number of persons: 3
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 1 Double Bed and 1 Single Bed

  • Max. number of persons: 4
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 Double Beds

  • Max. number of persons: 5
  • Area: From 34
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

TASTE

Type of cuisine: International

Taste offers an international and local selection of both a la carte and buffet options for breakfast, lunch and dinner. Taste also offers stunning panoramic views of Busan City as well as free WiFi.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RENDEZVOUS

Photo non contractuelle / Strictly non binding

A relaxing full service bar located on the highest floor of the hotel, offering stunning, panoramic city views as well as complimentary wireless internet access.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 180

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
ibis Ambassador Busan City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,657 reviews

tripadvisor

TripAdvisor Rating 4.0/5

853 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good stay

Customer review rating 4.3/5

Jieun Solo - 11/03/2020 Confirmed reviews ALL

Very clean and cosy. Staffs are nice

Dear Ji Eun J., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Won General Manager ibis Ambassador Busan City Centre

Very friendly staff

Customer review rating 4.3/5

Anonymous Solo - 10/03/2020 Confirmed reviews ALL

Felt welcomed and well looked after

Dear Chloe H., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Won General Manager ibis Ambassador Busan City Centre

Great place to stay

Customer review rating 4.3/5

Paul F. B. Solo - 03/03/2020 Confirmed reviews ALL

I spent 9 nights at the Ibis Ambassador city center. The rooms are very well appointed and practical. Nothing missing. The hotel is very well located and very near the centers Shopping district. Also next to the most important food and fish market. Taxis are available all the time. The super vision of the GM Mrs Sunny Won is extraordinary, she is seen everywhere and leads a competent staff at the Front desk and in Restaurants. Will stay there again on my next trip

Dear Paul T., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Won General Manager ibis Ambassador Busan City Centre

Well located. Wouldn’t recommend the American breakfast.

Customer review rating 4.3/5

Monique Solo - 28/02/2020 Confirmed reviews ALL

Hotel is okay for a nights stay. The room I was in was very facing the road and was noisy. And I don’t think it had double glazed windows which meant it got cold. They had to stop serving a buffet breakfast due to the corona virus and instead serve an “American breakfast “ What I received was by far not an American breakfast it was just a bunch of fried veggies and a sausage with two “hash browns”. There are no porters at the hotel so you got a lug all your own belongings so don’t think that you will get help once you get to the hotel in terms of moving you bags to your room. You won’t. Lol. I asked. The bathrooms are very old and my toilet seat was actually broken and came off the toilet completely when lifted up. In my room every time someone turned on there ac to hear there room or what not a loud bang would go off in my room in the ceiling. Other than that it’s a decent place for a nights rest. The staff at the front desk are very helpful.

Dear Monique R., Thank you for taking the time to tell us about your experience at the ibis Ambassador Busan City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

It's high recommended Hotel, very good accommodation and very nice to stay.

Customer review rating 4.3/5

N. D. M. R. Business - 19/02/2020 Confirmed reviews ALL

I had a very stay in Ibis Ambassador Hotel because it in the heart of Busan, very accessible. Hotel staff are vey accommodating too! It is highly recommend hotel.

Customer review rating 4.3/5

E. Families - 17/02/2020 Confirmed reviews ALL

Staff was not friendly. They did not process my tax refund for me.

Thank you for taking the time to tell us about your experience at the ibis Ambassador Busan City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis Ambassador Busan City Centre, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager ibis Ambassador Busan City Centre.

Well Location, close to Metro, nice room and clean

Customer review rating 4.3/5

Tung Couples - 12/02/2020 Confirmed reviews ALL

Very close to metro, near the market, go to department store just one station or 15mins by walk. Room is clean and comfort (for us), you can store your luggage in ground floor locker when leave.

Dear Cheung Siu F., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas SONG General Manager ibis Ambassador Busan City Centre

Good location and nice room

Customer review rating 4.3/5

Adrian Couples - 11/02/2020 Confirmed reviews ALL

Great location, staff very helpful and kind. Premium room is a not luxury but well presented and spacious. This is one of the best ibis I had stayed before.

We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas SONG General Manager ibis Ambassador Busan City Centre

Poor communications skill and bad services

Customer review rating 4.3/5

Anonymous Couples - 06/02/2020 Confirmed reviews ALL

The receptionist not strong in the language of English. She misinterpreted me for asking refund of room cancellation and passing wrong message to her supervisor. She gave me a warning due to late check in at the counter. Except the bed for sleeping, the room is only have one chair which lack of sitting area for 2 persons even it is a superior double bed room. Except the booking with check out on 27 Jan, I have another booking between 30 Jan and 3 Feb with a deluxe double bed room. The bed is as same as the size of superior double room which is below expectations while I thought it would be King-sized of bed. The shower area is too small at the bathroom and does not have enough space for putting personal shower gel, shampoo, etc. The ratio is unrealistic at the bathroom while having many empty space without functions. Also there is not enough space at the sink area for putting my personal toothbrush, toothpaste, climb, etc. How would be a deluxe room? Last but not the least, the breakfast buffet is poor while the food temperature is unacceptable. The soup and most of the food at hot area is just warm with nearly room temperature while it is winter. I have a unhappy experience when I stay at your hotel particularly for my celebration of wedding anniversary.

Dear Yuen Ming L., Thank you for taking the time to tell us about your experience at the ibis Ambassador Busan City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas SONG General Manager ibis Ambassador Busan City Centre.

Good location. Nice room.

Customer review rating 4.3/5

Xavier Couples - 04/02/2020 Confirmed reviews ALL

Good location. Room was great. Reception staff were disappointing. We arrived on the morning of Korean New Year. When we asked if the room was ready they said yes however it would cost more for early check in. I wouldn't have minded on any other day but everything was closed on new year except for Starbucks. So we spent 3 hours in Starbucks until we could check in. When we asked the reception staff where were some local places to eat. They said they are all closed but our restraunt is open. We couldn't support the hotel by eating at the restraunt given there was no flexibility with early check in.

Dear Xavier A., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Location is well connected with subway to access to Lotte mall etc

Customer review rating 4.3/5

Annie C. Families - 30/01/2020 Confirmed reviews ALL

Staff are very friendly and helpful and had linked me up with tour cab service as it is difficult to book by myself during lunar new year festivities season.....

Dear C. G., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. Thank you again for your favorable comments on the location and employee kindness of the hotel. We will remember your grateful feedback and will repay you with better service on your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas SONG General Manager ibis Ambassador Busan City Centre

Good enough space in room

Customer review rating 4.3/5

Anonymous Business - 20/01/2020 Confirmed reviews ALL

Close to subway station, room has enough space. But there is no nightwear and faucet cannot provide cold water.

최현용 님께, 호텔의 편안함과 입지조건에 관한 좋은 의견에 감사드립니다. 하지만 객실의 가운부분에 대하여 설명이 부족하였습니다. 저희는 객실에 있지 않고 고객님께서 필요하시면 객실로 가져다 드리고 있습니다. 이 부분에 불편을 드려 죄송합니다. 다음 방문시에는 저희가 먼저 준비를 해드리도록 하겠습니다. 그리고 말씀주신 수도꼭지는 즉시 확인을 하여 조치를 취하도록 하겠습니다 소중한 시간을 내어 이비스 앰배서더 부산시티센터 이용 소감을 작성해 주셔서 대단히 감사드립니다. 투숙하시는 동안 호텔 이용에 불편을 드려 심심한 사과의 말씀을 전합니다. 이비스 앰배서더 부산시티센터 에서는 모든 고객님께 최고의 서비스를 제공하기 위해 노력하고 있습니다. 이에 따라 고객님의 의견은 호텔 서비스를 개선하는 데 매우 소중하게 사용될 것입니다. 고객님의 의견은 호텔 서비스 문제점을 해결하고 향후 그러한 문제가 더 이상 발생하지 않도록 하기 위한 기준으로 반영됩니다. 호텔 이용 중 경험한 불만 사항이나 문제점을 말씀해 주시면 본 호텔이 향후 보다 나은 서비스를 제공할 수 있는 밑거름이 될 것입니다. 감사합니다. 송성진 드림 총지배인 이비스 앰배서더 부산 시티 센터

Mr

Customer review rating 4.3/5

Vijay K. S. Friends - 15/01/2020 Confirmed reviews ALL

Very nice hospitality i would like to visit again soon

Dear Vijaykumar s., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas SONG General Manager ibis Ambassador Busan City Centre

Cozy, good location, clean

Customer review rating 4.3/5

Barbara S. Couples - 15/01/2020 Confirmed reviews ALL

Nice locations and view. If u want to see the center of Busan city I recommend this hotel .

백 서해님께, 호텔의 입지조건에 관한 좋은 의견에 감사드립니다. 저희는 고객님이 주신 감사한 의견을 기억하여 다음방문에도 좋은 서비스로 보답하겠습니다. 이비스 앰배서더 부산시티센터 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 좋은 하루 되십시요. 감사합니다. 송성진 드림 총지배인 이비스 앰배서더 부산 시티 센터

Overall, Satisfied

Customer review rating 4.3/5

K. E. Solo - 07/01/2020 Confirmed reviews ALL

It was a satisfying stay. Would have been better if upgraded.

김의정님께, 저희 호텔을 방문해주시고 거기에 더해 좋은 의견까지 주셔서 너무 감사드립니다. 의견 주신 룸업그레이드 부분은 김의정 고객님께서 현재 실버등급 멤버인 관계로 혜택을 못드렸습니다 이점 너그로이 양해 부탁드립니다. 저희는 고객님께서 주신 의견을 기억하여 다음방문에도 좋은 서비스로 보답하겠습니다 이비스 앰배서더 부산 시티 센터 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 좋은 하루 되십시요. 감사합니다. 송성진 드림 총지배인 이비스 앰배서더 부산 시티 센터 .

Good staff ,near subway and train station

Customer review rating 4.3/5

Anonymous Families - 07/01/2020 Confirmed reviews ALL

Staff was helpful and spoke good English.

Dear Nitaya C., Thank you so much for your good opinion about the location of the hotel and the employee service. I will remember your good opinion and repay you with a good service for my next visit. We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas SONG General Manager ibis Ambassador Busan City Centre

good

Customer review rating 4.3/5

Anonymous Friends - 05/01/2020 Confirmed reviews ALL

clean, good place

Dear Yen Ching L., Thank you for your good opinion about the comfort of the hotel. We will remember your grateful feedback and will repay you with a good service to our next visit. We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas SONG General Manager ibis Ambassador Busan City Centre

Ms N. Wai Y.

Customer review rating 4.3/5

N. W. Y. Friends - 03/01/2020 Confirmed reviews ALL

There’s no Accor member benefits provided to me when we change room type from double bed to twin beds.

Dear Wai Y. N., Thank you for taking the time to tell us about your experience at the ibis Ambassador Busan City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis Ambassador Busan City Centre, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas SONG General Manager ibis Ambassador Busan City Centre.

Value for money

Customer review rating 4.3/5

Amn Families - 01/01/2020 Confirmed reviews ALL

Great location, easy access to subway station and located near to the attractions. The family room bigger than expected.

Dear Aladin M., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Warmth Reception from the IBIS Team

TripAdvisor rating 4.0/5

Wanderer63621936999 Solo travel - 01/01/2020 TripAdvisor review

Check-In process was smooth and staff were friendly. Location of hotel is also conveniently located near the Seomyeon subway station, an intersection between Subway Line 1 and Line 2, that brings you to most of the major attractions in Busan!

We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas SONG General Manager ibis Ambassador Busan City Centre
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