ibis Ambassador Busan City Centre Hotel 3 stars

Customer review rating 4.3/5 5,810 reviews

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ibis Ambassador Busan City Centre
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Room 1

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Hotel extras

  • Located in the City Centre

  • Web corner and free WIFI throughout the hotel

  • 2 Meeting rooms for up to 120 guests

  • Covered parking facilities

  • Easy access to public transporation - in front of Subway line no. 1

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundromat
  • Currency exchange
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service availablePaying
Information message

Hotel location

ibis Ambassador Busan City Centre

777
Jungang-daero
Busanjin-gu
47251
busan
korea, republic of

Tel: +82519301100

Fax: (+82)51/9301112

Check-in from 14h00

Check out up to 12h00

  • Busan Metro :  Line 1 Bujeon

  • By plane

    GIMHAE INT. AIRPORT At 16km / 9.94 miles

  • By train

    BUSAN STATION At 6km / 3.73 miles

  • By train

    IN COMPLEX At 0.1km / 0.06 miles

GPS :35.162126, 129.061847

Our accommodation(s)

Standard 1 Double Bed

  • Max. number of persons: 3
  • Area: From 17 / 183 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Twin Beds

  • Max. number of persons: 3
  • Area: From 19 / 205 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 Double Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 23 / 248 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 1 Double Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 30 / 323 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe Room with 1 Double Bed and 1 Single Bed

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Deluxe Room with 2 Double Beds

  • Max. number of persons: 5
  • Area: From 34 / 366 sq ft
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk(...)
Rooms

Our restaurants and bars

TASTE

Type of cuisine: International

Taste offers an international and local selection of both a la carte and buffet options for breakfast, lunch and dinner. Taste also offers stunning panoramic views of Busan City as well as free WiFi.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RENDEZVOUS

Non contractual photo

A relaxing full service bar located on the highest floor of the hotel, offering stunning, panoramic city views as well as complimentary wireless internet access.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 180

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
ibis Ambassador Busan City Centre

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

5,810 reviews

tripadvisor

TripAdvisor Rating 4.0/5

859 reviews

Cozy stay, one minor issue

Customer review rating 4.3/5

Jin Solo - 24/09/2020 Confirmed reviews ALL

Everything ranging from a bed, air conditioner, curtain to tee was perfect. The only minor issue was bathroom water tap. The water was a little bit hot and even if I turn it to be completely cold water, the tap gave a little bit of cool water. That was the only issue.(still not a huge problem. It was not too hot to take a shower)

Exceeded expectations

Customer review rating 4.3/5

Ted N. Couples - 18/08/2020 Confirmed reviews ALL

Terrific check in experience (fast & efficient), very clean room, great bed, and central location just steps above Bujeon Station which is same #1 Metro line with Busan Station - super convenient. Suggested improvements: (1) Covid related - is to conduct temperature scans for all new, incoming guests, w brief questionnaire preventing anyone w recent Covid positive person (add that to web portal too); (2) Company should have extended membership periods since travel was heavily impacted due to Covid; I lost my Silver Status and most if not all companies have pushed back these timelines (3) Restaurant/lounge/bar closure - difficult to use Welcome Drink voucher since facilities reduced operating hours; suggest to provide to-go or self pick up option

Dear Thong Ted N., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Won General Manager ibis Ambassador Busan City Centre

Okay stay

Customer review rating 4.3/5

Ju Solo - 12/08/2020 Confirmed reviews ALL

Everything was fine. Satisfied as an one-night stay. However, the bedding has to be cleaned well. Could smell bad odor from bedding.

Dear Joo Yeon J., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Won General Manager ibis Ambassador Busan City Centre

Excellent room.

Customer review rating 4.3/5

Trevor Friends - 03/08/2020 Confirmed reviews ALL

The hotel check-in was smooth and quick. The check-in girl was very polite and good at her job. The room was what I expected. The air conditioner worked very well. The large size bathroom was wonderful. I appreciated the complimentary water each day. The check-out was smooth and quick. Although, I was a bit frustrated when I went to a Friday brunch. The hostess tried to make all the hotel guests sit in one small area. My travel companion and I asked to be seated further away from the others. The dining area was huge so social distancing was possible.

Dear Trevor T., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Won General Manager ibis Ambassador Busan City Centre

Reasonable.

TripAdvisor rating 4.0/5

donnachaseo 19/07/2020 TripAdvisor review

Place, clealiness I loved it. However, last time I was not offered 'room upgrade. And the breakfast that I paid, was horrible. Me and my gf used to like here's breakfast but after Corona, present breakfast is horrible. I wouldn't have breakfast at the IBIS Busan citicentre anymore. It's not even resonable.

Good location and spacious room

Customer review rating 4.3/5

Andy Solo - 14/07/2020 Confirmed reviews ALL

Overall good stay. Located near to City center and close to subway station. Only minor thing room was facing close to big building. It might be better to be provided other side for more privacy

Dear Sung Joon H., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Won General Manager ibis Ambassador Busan City Centre

Good stay

Customer review rating 4.3/5

Jieun Solo - 11/03/2020 Confirmed reviews ALL

Very clean and cosy. Staffs are nice

Dear Ji Eun J., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Won General Manager ibis Ambassador Busan City Centre

Very friendly staff

Customer review rating 4.3/5

Anonymous Solo - 10/03/2020 Confirmed reviews ALL

Felt welcomed and well looked after

Dear Chloe H., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Won General Manager ibis Ambassador Busan City Centre

Great place to stay

Customer review rating 4.3/5

Paul F. B. Solo - 03/03/2020 Confirmed reviews ALL

I spent 9 nights at the Ibis Ambassador city center. The rooms are very well appointed and practical. Nothing missing. The hotel is very well located and very near the centers Shopping district. Also next to the most important food and fish market. Taxis are available all the time. The super vision of the GM Mrs Sunny Won is extraordinary, she is seen everywhere and leads a competent staff at the Front desk and in Restaurants. Will stay there again on my next trip

Dear Paul T., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Won General Manager ibis Ambassador Busan City Centre

Well located. Wouldn’t recommend the American breakfast.

Customer review rating 4.3/5

Monique Solo - 28/02/2020 Confirmed reviews ALL

Hotel is okay for a nights stay. The room I was in was very facing the road and was noisy. And I don’t think it had double glazed windows which meant it got cold. They had to stop serving a buffet breakfast due to the corona virus and instead serve an “American breakfast “ What I received was by far not an American breakfast it was just a bunch of fried veggies and a sausage with two “hash browns”. There are no porters at the hotel so you got a lug all your own belongings so don’t think that you will get help once you get to the hotel in terms of moving you bags to your room. You won’t. Lol. I asked. The bathrooms are very old and my toilet seat was actually broken and came off the toilet completely when lifted up. In my room every time someone turned on there ac to hear there room or what not a loud bang would go off in my room in the ceiling. Other than that it’s a decent place for a nights rest. The staff at the front desk are very helpful.

Dear Monique R., Thank you for taking the time to tell us about your experience at the ibis Ambassador Busan City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

It's high recommended Hotel, very good accommodation and very nice to stay.

Customer review rating 4.3/5

N. D. M. R. Business - 19/02/2020 Confirmed reviews ALL

I had a very stay in Ibis Ambassador Hotel because it in the heart of Busan, very accessible. Hotel staff are vey accommodating too! It is highly recommend hotel.

Customer review rating 4.3/5

E. Families - 17/02/2020 Confirmed reviews ALL

Staff was not friendly. They did not process my tax refund for me.

Thank you for taking the time to tell us about your experience at the ibis Ambassador Busan City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At ibis Ambassador Busan City Centre, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, General Manager ibis Ambassador Busan City Centre.

Well Location, close to Metro, nice room and clean

Customer review rating 4.3/5

Tung Couples - 12/02/2020 Confirmed reviews ALL

Very close to metro, near the market, go to department store just one station or 15mins by walk. Room is clean and comfort (for us), you can store your luggage in ground floor locker when leave.

Dear Cheung Siu F., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas SONG General Manager ibis Ambassador Busan City Centre

Good location and nice room

Customer review rating 4.3/5

Adrian Couples - 11/02/2020 Confirmed reviews ALL

Great location, staff very helpful and kind. Premium room is a not luxury but well presented and spacious. This is one of the best ibis I had stayed before.

We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas SONG General Manager ibis Ambassador Busan City Centre

Poor communications skill and bad services

Customer review rating 4.3/5

Anonymous Couples - 06/02/2020 Confirmed reviews ALL

The receptionist not strong in the language of English. She misinterpreted me for asking refund of room cancellation and passing wrong message to her supervisor. She gave me a warning due to late check in at the counter. Except the bed for sleeping, the room is only have one chair which lack of sitting area for 2 persons even it is a superior double bed room. Except the booking with check out on 27 Jan, I have another booking between 30 Jan and 3 Feb with a deluxe double bed room. The bed is as same as the size of superior double room which is below expectations while I thought it would be King-sized of bed. The shower area is too small at the bathroom and does not have enough space for putting personal shower gel, shampoo, etc. The ratio is unrealistic at the bathroom while having many empty space without functions. Also there is not enough space at the sink area for putting my personal toothbrush, toothpaste, climb, etc. How would be a deluxe room? Last but not the least, the breakfast buffet is poor while the food temperature is unacceptable. The soup and most of the food at hot area is just warm with nearly room temperature while it is winter. I have a unhappy experience when I stay at your hotel particularly for my celebration of wedding anniversary.

Dear Yuen Ming L., Thank you for taking the time to tell us about your experience at the ibis Ambassador Busan City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicolas SONG General Manager ibis Ambassador Busan City Centre.

Good location. Nice room.

Customer review rating 4.3/5

Xavier Couples - 04/02/2020 Confirmed reviews ALL

Good location. Room was great. Reception staff were disappointing. We arrived on the morning of Korean New Year. When we asked if the room was ready they said yes however it would cost more for early check in. I wouldn't have minded on any other day but everything was closed on new year except for Starbucks. So we spent 3 hours in Starbucks until we could check in. When we asked the reception staff where were some local places to eat. They said they are all closed but our restraunt is open. We couldn't support the hotel by eating at the restraunt given there was no flexibility with early check in.

Dear Xavier A., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Location is well connected with subway to access to Lotte mall etc

Customer review rating 4.3/5

Annie C. Families - 30/01/2020 Confirmed reviews ALL

Staff are very friendly and helpful and had linked me up with tour cab service as it is difficult to book by myself during lunar new year festivities season.....

Dear C. G., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. Thank you again for your favorable comments on the location and employee kindness of the hotel. We will remember your grateful feedback and will repay you with better service on your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas SONG General Manager ibis Ambassador Busan City Centre

Good enough space in room

Customer review rating 4.3/5

Anonymous Business - 20/01/2020 Confirmed reviews ALL

Close to subway station, room has enough space. But there is no nightwear and faucet cannot provide cold water.

최현용 님께, 호텔의 편안함과 입지조건에 관한 좋은 의견에 감사드립니다. 하지만 객실의 가운부분에 대하여 설명이 부족하였습니다. 저희는 객실에 있지 않고 고객님께서 필요하시면 객실로 가져다 드리고 있습니다. 이 부분에 불편을 드려 죄송합니다. 다음 방문시에는 저희가 먼저 준비를 해드리도록 하겠습니다. 그리고 말씀주신 수도꼭지는 즉시 확인을 하여 조치를 취하도록 하겠습니다 소중한 시간을 내어 이비스 앰배서더 부산시티센터 이용 소감을 작성해 주셔서 대단히 감사드립니다. 투숙하시는 동안 호텔 이용에 불편을 드려 심심한 사과의 말씀을 전합니다. 이비스 앰배서더 부산시티센터 에서는 모든 고객님께 최고의 서비스를 제공하기 위해 노력하고 있습니다. 이에 따라 고객님의 의견은 호텔 서비스를 개선하는 데 매우 소중하게 사용될 것입니다. 고객님의 의견은 호텔 서비스 문제점을 해결하고 향후 그러한 문제가 더 이상 발생하지 않도록 하기 위한 기준으로 반영됩니다. 호텔 이용 중 경험한 불만 사항이나 문제점을 말씀해 주시면 본 호텔이 향후 보다 나은 서비스를 제공할 수 있는 밑거름이 될 것입니다. 감사합니다. 송성진 드림 총지배인 이비스 앰배서더 부산 시티 센터

Mr

Customer review rating 4.3/5

Vijay K. S. Friends - 15/01/2020 Confirmed reviews ALL

Very nice hospitality i would like to visit again soon

Dear Vijaykumar s., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicolas SONG General Manager ibis Ambassador Busan City Centre

Cozy, good location, clean

Customer review rating 4.3/5

Barbara S. Couples - 15/01/2020 Confirmed reviews ALL

Nice locations and view. If u want to see the center of Busan city I recommend this hotel .

백 서해님께, 호텔의 입지조건에 관한 좋은 의견에 감사드립니다. 저희는 고객님이 주신 감사한 의견을 기억하여 다음방문에도 좋은 서비스로 보답하겠습니다. 이비스 앰배서더 부산시티센터 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 좋은 하루 되십시요. 감사합니다. 송성진 드림 총지배인 이비스 앰배서더 부산 시티 센터

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