ibis Ambassador Busan City Centre

Information message

ibis Ambassador Busan City Centre 3 stars

Customer review rating (ALL Rating) 4.5/5 631 reviews

ALLSAFE approved hotel

See on a map

Description

Hotel extras

  • Located in the City Centre

  • Web corner and free WIFI throughout the hotel

  • 2 Meeting rooms for up to 120 guests

  • Covered parking facilities

  • Easy access to public transporation - in front of Subway line no. 1

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Ambassador Busan City Centre

777, Jungang-daero, Busanjin-gu
47251 BUSAN
South Korea

  • Busan Metro:  Line 1 Bujeon

  • By plane

    GIMHAE INT. AIRPORT At 16km / 9.94 miles

  • By train

    BUSAN STATION At 6km / 3.73 miles

  • By train

    IN COMPLEX At 0.1km / 0.06 miles

GPS:35.162126, 129.061847

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

TASTE

Taste offers an international and local selection of both a la carte and buffet options for breakfast, lunch and dinner. Taste also offers stunning panoramic views of Busan City as well as free WiFi.

Our accommodation(s)

Our guest reviews

Our guest reviews for
ibis Ambassador Busan City Centre

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  631 reviews

TripAdvisor Rating  4.0/5  931 reviews

Certificate of excellence 2022

Cheated!

Customer review rating 0.5/5

Adam Solo - Confirmed reviews ALL

I pre-paid for my stay in a superior large room. Upon arrival the hotel assigned to me the smallest available room on the entire floor. Since they had cashed my money even before I set my foot there, they were not willing to deliver what I had paid for. I was in a losing position no matter what. That is simply cheating!

Comfortable Stay

Customer review rating 4.5/5

L. Families - Confirmed reviews ALL

Good Room Size , clean room . Friendly Concierge & housekeeping. Good Location , subway is just a step away.

It’s ok

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

It’s a standard hotel. I tried to updrade my room but it wasn’t possible. Standard room, standard hotel.

Very good hotel

Customer review rating 4.5/5

Bernard D. Couples - Confirmed reviews ALL

We got an upgraded room and it was a large and comfortable one. We regret that the beautiful restaurant was closed especially for breakfast.

Well located

Customer review rating 2.5/5

Sohee P. Business - Confirmed reviews ALL

I found dried sugar for coffee, it means that is already old. I went to there with my baby but there was lots of dust, I felt like I want to make clean so I moved to other hotel.

Dear So Hee P., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. You were satisfied with the well located but we apologize for the inconvenience caused by the messy room. We will share your opinion with our team and we will try to improve it. Thank you for letting me know how you feel and I hope to meet you as the great service always. Sincerely, Kevin SONG Resident Manager Ibis Ambassador Busan City Centre

Reasonable

Customer review rating 4.0/5

Ko H. Business - Confirmed reviews ALL

It seems that TV is small

Dear Hee Dong K., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. Also we will share your opinion with our team and we find a ways to improve. We will try always do our best to provide great service and clean rooms at reasonable prices. Once again, thank you for letting us know how you feel and we hope to meet you as the great service always. Kevin SONG Resident Manager Ibis Ambassador Busan City Centre

Good location. Very nice rooms.

Customer review rating 5.0/5

Michael K. Solo - Confirmed reviews ALL

Good hygiene concept and very professional personnel at the front desk. All in all a very pleasant stay in these hard times.

Dear Michael K., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kevin SONG Resident Manager ibis Ambassador Busan City Centre

Great location, very clean hotel

TripAdvisor rating 5.0/5

Seung Ho N TripAdvisor review

The hotel is within walking distance to both Seomyeon (which its vibrant nightlife and eatery district) and a very large park, which is perfect for exploring! I stay here every time I visit Busan, very easy access via subway line 1. The staff are very professional and the housekeeping staff keep everything immaculately clean! Thank you for a wonderful stay =)

Dear Seung Ho N, We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. Thank you for your satisfaction with our hotel accommodation. We will always provide high quality service for customer satisfaction and comfortable rooms with clean. I will share your opinion with our team. Once again, thank you for letting me know how you feel and I hope to meet you as the best service always. Sincerely, Jason Park Front Office Manager ibis Ambassador Busan City Centre

Great location but terrible clealiness

TripAdvisor rating 2.0/5

park1039 Business - TripAdvisor review

이비스 앰배서더 부산 시티센터 리뷰 IBIS AMBASSADOR BUSAN CITY CENTRE REVIEW I've stayed about 14 days in this hotel during this year, since I am platinum member of Accor. A lot of thoughts crossed my mind during my staying. First of all, IBIS Ambassador Busan City Centre's location is just great. Since it's located on the Busan subway line No.1, you can get to anywhere in Busan within 20-30mins. Not only this, but also you can find lots of restaurant and largest traditionaly market in front of the hotel. On my first day of staying, I powered on air conditioner. Even though dust flied in the air, I didn't think much of it but fell a sleep on that day. Next day, it was happended again. So I tried to find the resource and finally found out piles of dirt and dust right under the bed which was made me astonished. I complained to front desk but it couldn't be cleaned soon, due to cleaning staffs were off duty at that time. After few hours, only them front desk asked me to change room by phone at the night time. However it was useless solution, becuase the room condition was exactly same with previous room. Few months left, I had to visit this hotel again. Since I critically complained about the cleaning condition, I hoped it had been improved for months. But maybe I expected too much to this cheap economic category of business hotel. I still could find piles of dirts and dusts under the bed. Yes, exactly same with last time. In my opinion, despite of lower price than others, still cleanliness is very basic thing for accommodation. Please do improve for this. 이 호텔에 2021년 한해동안 업무차 여러 계절에 걸처 총14박 숙박을 하였습니다. 아코르 플랫이라 아코르호텔만 찾아다닙니다. 숙박하는동안 많은 생각을 하였습니다. 일단 이비스앰배서더 부산시티센터는 1호선 부전역에 위치하고 있어 접근성이 상당히 좋은 호텔입니다. 부산 대부분의 장소를 20~30분 이내에 도달할 수 있고 부전시장이 바로 옆에 있어 주변에 먹거리가 상당한, 위치적으로 엄청난 장점을 가진 호텔입니다. 그러나…첫 숙박때 객실 에어콘을 작동을시켰는데 먼지가너무 많이 날아다녀 뭔가 싶었지만 그냥 잤습니다. 둘째날에도 똑같이 그러길래 침대 아래를 보았습니다.. 경악을 금치 못했습니다. 사진에 보시는대로 엄청난 먼지가 쌓여있었습니다. 아 이호텔 하우스키퍼분들은 보이는곳만 청소하시는구나.. 웬만하면 그냥 지나치는 성격이지만 보고나니 너무 더러워서 컴플레인을 걸었습니다. 직원들이 퇴근하여 바로 처리가 되지 않았고 한참 시간이 흘러 밤이되어서야 전화로 방을 바꿔준다고 하시더군요 하지만 바뀐 방도 청소 상태가 똑같아서 더이상 문제를 제기하지 않았습니다 몇달 후 쯤 다시 방문하였습니다. 그때 강력하게 컴플레인을 하였기에 개선을 기대하고 방문 하였습니다.. 객실 에어콘을 틀었더니 먼지가 날립니다. 개선이 하나도 안된 느낌입니다. 침대아래를 보니 똑같았어요 먼지가 미친먼지.. 언제적 손님이 흘린건지도 알수없는 쓰레기.. 기가찹니다. 그 후에도 최근 11월까지 방문하면서 객실에 들어가면 침대밑에 먼저 보게 되네요.. 똑같아요 개선된것이 하나도 없습니다. 이정도면 개선할 의지가 없는 스텝들로 느껴지네요 이비스라는 브랜드가 이코노미 카테고리에 있는 저렴한 비지니스 호텔이지만 제가너무 많은걸 기대한겁니까? 아무리 저렴한 호텔이라도 청결은 기본중 기본이라 생각했는데요.. 정말 개선되기를 바랍니다.

안녕하십니까 고객님 저희 ibis Ambassador Busan City Centre 이용후 소중한 시간 내시어 의견을 남겨주셔서 대단히 감사드립니다. 저희 호텔에서의 숙박에 위치적인 장점에는 만족 하셨으나 정비와 관련하여 만족을 드리지 못하고 여러번 방문해 주셨음에도 불구하고 개선된 모습을 보여 드리지 못해 대단히 죄송 합니다. 고객님의 진심어린 충고와 지적에 감사 드리며 고객님께서 주신 의견은 해당 부서와 공유하여 좀 더 깨끗하게 관리 될수 있도록 노력 하겠습니다. 또한 다음 방문시에는 좀 더 개선되고 발전된 모습으로 만나 뵐 수 있도록 최선을 다하겠습니다. 다시 한번 불편 드린점에 대해 사과의 말씀 전해 드리며 항상 더 좋은 서비스를 제공해 드리기 위해 노력 하는 이비스 앰배서더 부산시티센터가 되겠습니다. 감사합니다. 행복한 하루 되십시오. 객실 팀 리더 박주영 드림

Very pleasant stay !

Customer review rating 5.0/5

E. D. Couples - Confirmed reviews ALL

As always, in Accor hotel the quality of service is high, but I have to thank the lady at the front desk who was really kind and devoted to my requests.

Dear D. E., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. Thank you for your satisfaction with our hotel accommodation. We will always provide high quality service for customer satisfaction and comfortable rooms with clean. I will share your opinion with our team. Once again, thank you for letting me know how you feel and I hope to meet you as the great service always. Sincerely, Kevin SONG Residence Manager Ibis Ambassador Busan City Centre

Nice location

Customer review rating 4.5/5

Hyein K. Families - Confirmed reviews ALL

My family was stay for one night. Room was clean, good layout. Toilet with bidet makes us pleasant experience.

Dear Hye In K., Thank you for your opinion on staying at ibis Ambassador Busan City Center. We will do our best to provide friendly service for customer satisfaction and comfortable rooms with clean. It also has the advantage of convenient transportation because the subway station is right in front of it. Thank you for your opnion and we hope your next visit will be as pleasant as the previous one. Once again, Thank you for letting us know how you feel and I hope we can always meet with great service. Sincerely, Kevin SONG Residence Manager Ibis Ambassador Busan City Centre

Walking distance to markets, underground shopping and restaurants

Customer review rating 4.5/5

Marko B. Friends - Confirmed reviews ALL

My room was clean. Great hotel location. I wish the hotel restaurant was open (COVID precaution).

Dear Marko B., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. Thank you for your satisfaction with our hotel accommodation. We will always provide high quality service for customer satisfaction and comfortable rooms with clean. Also, I hope the Covid19 situation will improve and the restaurant will be opened when you visit next time. I will share your opinion with our team. Thank you for letting me know how you feel and I hope to meet you as the best service always. Sincerely, Kevin SONG Residence Manager Ibis Ambassador Busan City Centre

Spacious room compared with other budget hotel.

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

It was quite good location right next to the subway station and convenient store was also in the same building. Room was quiet spacious however, shower room was very tiny.

Dear Jung Min K., Thank you for your opinion on staying at ibis Ambassador Busan City Center. I apologize for the inconvenience caused by the small shower room. Also, I apologize for not satisfied with the employee's service. Thank you for your opinion and we will try to improve it. We will try always do our best to provide friendly staff service and clean rooms at reasonable prices. It also has the advantage of convenient transportation because the subway station is right in front of it. And we have rooms of various sizes. Please refer to it when you visit next time. Once again, thank you for letting us know how you feel and I hope we can always meet with good service. Kevin SONG Residence Manager Ibis Ambassador Busan City Centre

Good Location

Customer review rating 3.0/5

Silver Couples - Confirmed reviews ALL

Good location and kind staffs but overall facilities are too old. Tv in our room was the size of computer monitor and shower booth was a bit unclean. We stayed here cuz we didnt have much choice due to last minute flight cancelation. Would not stay for more than a day.

Dear Eun L., Thank you very much for your opinion regarding the ibis Ambassador's stay in downtown Busan. We will do our best only to provide friendly service but also to satisfy you in all aspects. I will share your opinion with our team. I am confident that this feedback will encourage all of our employees who are working to continuously improve the quality of their services. Thank you again for sharing your experience and I hope to meet you always with best service. Sincerely, Sunny Won General Manager ibis Ambassador Busan City Centre

Nice and kind staff, convenient location

Customer review rating 5.0/5

Frank Business - Confirmed reviews ALL

just a few steps from subway station, convenient store at the first floor, local market within a couple of minutes. Definitely will stay again.

Dear Frank, We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. Thank you for complimenting the hotel`s good location and friendly service of the staff. It is always a pleasure to receive positive feedback. Your opinion will be shared with our team. Thank you again for let us know how you feel and I hope to see you with the best service always. Sincerely, Sunny Won General Manager ibis Ambassador Busan City Centre

Good experience as always; fast check-in, clean room, quiet environment, great location

Customer review rating 4.0/5

Bryan Business - Confirmed reviews ALL

Using it for business visits; next to my office. Nice front desk - good English - fast process. All fine every business trip.

Dear Bryan L., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. It's always fun to get positive feedback. Your opinion will be shared with our team. Thank you again for let us know how you feel and I hope to see you with the best service always. Sincerely, Sunny Won General Manager ibis Ambassador Busan City Centre

poor manner

Customer review rating 0.5/5

C. S. Families - Confirmed reviews ALL

the reception desk extremely bad manner. she did not want to do anything.

정승환님께, 소중한 시간을 내어 ibis Ambassador Busan City Centre 이용 소감을 작성해 주셔서 대단히 감사드립니다. 투숙하시는 동안 호텔 이용에 불편을 드려 진심으로 사과의 말씀을 전합니다. 고객님께서 느끼셨던 직원의 응대 및 매너에 관하여 불편함을 드린 점 다신한번 사과의 말씀을 전합니다. 직원의 체크인시 드렸던 불편함은 서비스 교육을 재실행하여 개선하도록 하겠습니다. 또한 체크아웃의 좋은 점수를 주신 것처럼 체크인 역시 같은 수준의 서비스를 할 수 있게 교육하겠습니다. 소중한 일정과 함께 편안한 휴식을 위해 방문해주신 곳에서 불편을 드려 다시 한번 죄송합니다. 저희 호텔에서는 향후 유사한 문제가 발생하지 않도록 전 직원이 최선의 노력을 다할 것입니다. 가까운 시일에 Ibis에서 고객님을 다시 만나 뵙기를 고대하겠습니다. 다음 번 호텔 이용 중 불편한 사항이 있으면 언제든지 저에게 문의해 주시기 바랍니다. 감사합니다. 원순희 드림 총지배인 이비스 앰배서더 부산 시티 센터

Good location

Customer review rating 4.0/5

Andy Solo - Confirmed reviews ALL

There is no choice if you want to stay in center of city with Accor managed hotel in Busan. Overally good but superior room which they provide for upgrade with gold members has bad view (big building just in front of window) in lower floor. It might be better to have best room in its room type.

Dear Sung Joon H., We very much appreciate your comments regarding your stay at the ibis Ambassador Busan City Centre. Thank you for choosing ibis Ambassador Busan City Centre.. However, you said that the building in front of the hotel was stuffy, but we will pay more attention to the room allocation next time. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sunny Won General Manager ibis Ambassador Busan City Centre

Good stay

Customer review rating 5.0/5

Grami T. Couples - Confirmed reviews ALL

Clean room with good location.

T. Grami님께, ibis Ambassador Busan City Centre 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. 원순희 드림 총지배인 이비스 앰배서더 부산 시티 센터

Reasonable.

TripAdvisor rating 4.0/5

donnachaseo TripAdvisor review

Place, clealiness I loved it. However, last time I was not offered 'room upgrade. And the breakfast that I paid, was horrible. Me and my gf used to like here's breakfast but after Corona, present breakfast is horrible. I wouldn't have breakfast at the IBIS Busan citicentre anymore. It's not even resonable.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in BUSAN