Hotel Pullman Oceanview Sanya Bay Resort & Spa

Nota clientes Avis 4.6/5 5.437 comentários

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Pullman Oceanview Sanya Bay Resort & Spa
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+ 29 Serviços

Extras do hotel

  • Step outside and you're on the "sea walkway of coconut dream"

  • En-suite swimming pools and sea views in 8 unique villas

  • Celebrate in style in one of the largest ballrooms in Sanya

  • MyKids exclusivamente para membros Le Club AccorHotels

  • Uma experiência de férias especial para desfrutar de todas as bebidas

Este hotel participa no Planet 21 e age em favor da Hospitalidade Positiva.

Localização do hotel

Pullman Oceanview Sanya Bay Resort & Spa

No 158 Sanya Bay Road
Hainan
572000 sanya
china

Tel: +8689888288888

Fax: (+86)898/88286655

Check-in desde as 14h00

Check-out até às 12h00

  • BUS :  8 PULLMAN SANYA

  • De avião

    SANYA PHOENIX A 6 km / 3,73 milhas - Transporte Pagante

  • De avião

    SANYA PHOENIX INTL A 10 km / 6,21 milhas - Transporte Pagante

  • De comboio

    RAILWAY STATION A 8 km / 4,97 milhas

  • De comboio

    SANYA RAILWAY A 8 km / 4,97 milhas

GPS:18.270597, 109.485573

Serviços do hotel

Serviços no hotel e nas proximidades

Check-in desde as - Check-out até às

Em resumo

  • Piscina
  • Estacionamento
  • Transporte de ligação
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Pequeno-almoço
  • Bar
  • Salas de reunião
Serviços de catering
  • 2 Restaurantes
  • 4 Bares
  • Pequeno-almoço
    • Bufete Custo adicional
  • Serviço de quartos
    • Refeições ligeiras frias
    • Refeições quentes
Reuniões/Eventos
  • 11 Salas de reunião
  • Centro de negócios
    • Centro de negócios com equipa de suporte
Acessibilidade
  • Hotel com acesso para cadeira de rodas
Equipamentos e serviços do hotel
  • Informações do hotel
    • 467 quartos
    • Um quarto para pessoas com mobilidade reduzida
    • 29 quartos para famílias
    • 21 quartos contíguos
    • 114 quartos para não fumadores
    • 17 pisos
  • Idiomas falados no hotel
  • Salão
    • Lounge Executive
  • Lavandaria/estacionamento assistido
    • Limpeza a seco/engomadoria
  • Wi-Fi
    • Linha de transmissão de alta velocidade
    • WIFI nas áreas comuns
    • WIFI de alta velocidade Custo adicional
    • WIFI no hotel
    • Internet de alta velocidade Custo adicional
  • Ar condicionado
    • Ar condicionado
  • Entretenimento
    • Karaoke
    • Casino
  • Instalações para pessoas com mobilidade reduzida
  • Check-in e check-out
    • Check-out expresso
    • Check-in expresso
  • Porteiro
    • Porteiro
  • Concierge
    • Concierge
  • Equipamento de secretária disponível
    • Fichas e transformadores na receção
  • Cofre na receção
    • Cofre na receção
  • Câmbio de divisas
    • Câmbio de divisas
Acesso ao alojamento
  • Transporte de ligação
    • SYX Custo adicional
    • SANYA PHOENIX INTL Custo adicional
    • SANYA PHOENIX Custo adicional
  • Indoor & Outdoor Parking lot
    • No local
    • 170 lugares de estacionamento
    • Público
Bem-estar
  • Multi-functional pool
    • Exterior
    • No local
  • Competition Swimming Pool
    • Exterior
    • No local
  • Childrens Swimming Pool
    • Exterior
    • No local
  • Piscina Privada
    • Exterior
    • No local
  • Fit Lounge
    • No local
    • Sauna
Família
  • Serviços para crianças
    • Clube para crianças dos 6 aos 12 anos
    • Clube para crianças dos 3 aos 6 anos
    • Clube para crianças com mais de 12 anos
    • Parque infantil exterior para crianças
    • Parque infantil interior para crianças

As nossas opções de alojamento

As nossas reuniões e eventos

As nossas salas de reunião

  • Número de salas de reunião: 12

  • Tamanho máximo: 1.008

  • Capacidade máxima: 900 pessoas

  • Capacidade máxima para banquetes: 450 pessoas

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Avaliações dos nossos clientes sobre o
Pullman Oceanview Sanya Bay Resort & Spa

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Classificação ALL 4.6/5

5.437 comentários

Classificação do TripAdvisor 5.0/5

4.726 comentários

2021 Certificado de Excelência do TripAdvisor
Certificado de excelência 2021

Beautiful setting

Nota Tripadvisor 4.0/5

Camblin 19/07/2021 Avaliação com certificação TripAdvisor

Sanya is stunning and the views from the hotel were amazing. We enjoyed our stay but it was a mix of pros and cons. Pros - Great pool and good pool options for kids and adults - Good breakfast (though they same every day with little change in available options) - Good kids facilities including indoor and outdoor playgrounds - Friendly staff Cons - The exec lounge was sizable and attractive but super chaotic and full of families with kids running riot. We were traveling with our two kids but were shocked by kids running, playing tag, throwing drinks across the lounge. - The beach in front of the hotel wasn’t cleaned promptly by staff in the mornings. I did this myself daily as the broken bottles / cigarettes etc were dangerous for my kids - Food and drinks service is painfully slow throughout the hotel - poolside and in restaurants. Staff unable to recommend good food options locally - Pool over chlorinated resulting in many light haired guests developing a green hue.

Dear Guest, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are glad to note that you were satisfied with our friendly service, swimming pools and kids facilities etc, your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Regarding the problem you’re mentioned, I already told the related department to follow up. We value your feedback very much, and hope you can give us a chance to make up; With regards to the beach management, we will strengthen the sanitary inspection and cleaning of the beach. Thanks for your understanding and support, and we are look forward to providing you with better stay experience in the future! Yours sincerely, Ohad Tiktinsky General Manager

Great hotel, great location, super experience

Nota Tripadvisor 5.0/5

MathiasShanghai 10/03/2021 Avaliação com certificação TripAdvisor

Stayed at Pullman with some friends and we all really enjoyed the trip. From the arrival with friendly bellboys and reasonable security/hygiene check, over the check in experience with Bella周晶晶 who was super helpful throughout the trip. Amazing pools with a nice selection of lane pool, play pool with toys, heated pool, everything was there. The overall hotel was very well maintained and no major maintenance issues where visible. Dean at the outdoor buffet pool bar was very friendly and helpful. Lucky at the lobby bar was very approachable and helpful. The breakfast buffet display was very rich and interesting. Overall all the staff were friendly, level of English was good enough not to run into any issues. There were a number of promotions and happy hours that were attractive and easy accessible. A very enjoyable trip!!!

Dear Guest, We very much appreciate your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is a pleasure to receive positive feedback. In the same thank you for recognition of Bella; I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ohad Tiktinsky General Manager

Welcome break, great location, excellent service

Nota Tripadvisor 5.0/5

beijiYork 04/07/2020 Avaliação com certificação TripAdvisor

10min from airport, direct beach access to better sea swimming (in my opinion) than either Yalong Bay or Haitang. 5 clean pools, including one reserved for length swimming. Excellent service throughout, felt very welcome indeed. Recommended over some mire expensive properties in Sanya.

Dear beijiYork, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback from our guests. We are glad that you have had a wonderful experience, and that you are satisfied with our location, the swimming pools and the excellent service throughout. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you again for sharing your experience and we look forward to your return visit in the future. Yours sincerely, Danny JC Yeo General Manager

Beautiful sunset

Nota Tripadvisor 4.0/5

Wee Choo C Family - 29/12/2019 Avaliação com certificação TripAdvisor

Pleasant stay over the Christmas and friendly staff. I was confused with the My Kids Resort package offered by Pullman Sanya Bay resort as they only provide 1 meal ¥199 and free access to Kids Amaze and trampoline which I find it expensive. I bought similar package at Sofitel and they provide 2 Set meals which the kids really enjoyed. I am not very impressive with the marketing of such packages where staff does not really know what is the detail.

Dear Wee Choo C, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are very glad that you have had a pleasant stay experience. At the same time, we are very sorry that our My Kids package did not meet your expectations. Please allow me to express my sincere apologies to you. Just to explain that the content of My Kids package is different in each Accor hotel, so the prices and contents are also different, and as far as we know Sofitel does not offer Kids Maze or a big trampoline like ours. Regarding the staff who is not sure about the details of My Kids package you mentioned, we apologize for it and assure that we will strengthen the staff training to ensure that every staff can master this package and provide high-quality service for our guests. Thank you once again for sharing your experience, and we look forward to your future return visits. Yours sincerely, Danny JC Yeo General Manager

relaxing Sanya

Nota Tripadvisor 4.0/5

ozboomers Family - 18/12/2019 Avaliação com certificação TripAdvisor

Excellent resort with lots of facilities.Room was large with sea view.. Staff was very helpful and courteous but had limited English.I had to get a family member to interpret in Mandarin when I had an issue with payment.

Dear ozboomers, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are so glad that you were very satisfied with our facilities and our room, and we are so sorry for the inconvenience about the English communication issue. We will increase more English training for the staff, while we assure that most of the managers are well-versed with the language. At Pullman, we strive to provide a superior service experience for every customer. Therefore your feedback is very important to us .Please be assured that we will take the appropriate measures to address the problems and prevent future occurrence. Thank you once again for sharing your experience and we look forward to your return visit in the future. Yours sincerely, Danny JC Yeo General Manager

Great family holidays in Sanya

Nota Tripadvisor 5.0/5

weijingb Family - 29/07/2019 Avaliação com certificação TripAdvisor

We appreciated very much our 8-days stay at Pullman. My parents and us were all very happy. What we enjoyed most: Our 3- bedroom apartment was spacious and well organized. There is a kitchen with a big refrigerator. The washing machine also made our stay more convenient. We also liked to have dinner and lunch all together in the living room. The cuisine was overall delicious. We ate very well. There are plenty of choices for the breakfast, from Asian to european taste. The room service was very good. We ordered almost every day, except once, the meal was delivered in less than half an hour. We also liked very much the swimming pools. The bigger one was adapted for children and you can really play.. Our 5-year old enjoyed it everyday. I personally prefer the another one which was reserved for swimming. There is a real thinking for family and children. The indoor playground is huge, parents can stay with their kids. The small park just outside of the main restaurant is very nice for small children. There is even a kid corner in the restaurant. The beach is also ok. I find it a great service that hotel built the underground path so clients don't need to cross the street to the beach. Sanya bay is certainly not the best beach even, but during the daytime (around 12am) when the water is calmed, it is still pleasant to go to the sea. For my boy, he liked to play with sand on the beach. A special note for the RedSun bar on the 17th floor of the main building. Only hotel guests have the access. We discovered this beautiful place the 3rd day after our arriving. The view was magnificent. Very few guests come to this bar so it is very quiet even intimate. The RedSun bar became the favourite place of my husband and me, we liked to have our dinner or drink a glass of wine every evening. There is a real service mindset shared by the hotel staff. The Concierge and the front desk (of our building) gave useful advice and ideas, very helpful to organize trips to discover Sanya and around. All the staff were nice and friendly and ready to help whenever we needed. Small remarks The Cesar salad is expensive giving the small portion and it is served without parmesan. The food waste seems somehow important at the breakfast. Some guests took far more than what they could eat. Overall, we enjoyed very much our stay at pullman. A big "thank you !" to your staff and hotel. If we come to Sanya another time, we will certainly come back again!

Dear weijingb, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback from our guests. We are glad that you have had a wonderful experience, and that you are satisfied with our room, the breakfast, the room service, the swimming pools, the children's facilities, the hotel-specially-built underground passage, the nice and friendly service of our staff, as well as the Red Sun Bar, a serene and quiet outlet with a magnificent view. We are sorry to hear about our Caesar salad’s parmesan cheese. We checked with the kitchen that apparently there were parmesan cheese in the Ceasar salad served to you, except that it was in a powdery form and probably there was too little in it. We will revise the presentation with Parmesan slices instead of Parmesan powder form. Appropriate kitchen retraining will be conducted immediately. We will also review the pricing and the portioning as suggested by you. Thank you for reminding us about the waste of breakfast food by our other breakfast guests. We, as well as our Accor head office and the China government, are committed in reducing food wastes which is why we have placed reminder stands on all the tables on the said issue, and we will do our best to remind some of our guests again. At Pullman, we are committed to providing professional and personalized services to our customers. It is our honor to provide you with a wonderful stay experience. I will share your feedback with our team, and it will certainly serve as an encouragement to all our team members to strive forth and to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience, and we look forward to you & your family’s future return visit. Yours sincerely, Danny JC Yeo General Manager

A little nicer than average, but not great.

Nota Tripadvisor 3.0/5

James K Couples - 10/07/2019 Avaliação com certificação TripAdvisor

This hotel charges for nearly everything outside of the room except the pools. While food should have a charge, I cannot see paying as much for food and drinks as they ask you to pay. For instance, a glass of Jack Daniels is 78 yuan or roughly $12 a class. The dinner buffet was about $45 a night per person or 318 yuan. Using the other things like the arcade, golf room and so on was 30 yuan for 3 minutes or $5 for 3 minutes. If you stayed for 30 minutes that would have been $50 or 300 yuan. That is simply ridiculous to me. I am not a cheapskate , but at these prices you have to be well off, too, and not care about money.

Dear James K, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. Just to clarify that we do offer a lot of other freebies besides the room and the pool, eg the water theme park slides are free to use the whole day, besides the children’s corner with trampoline, the American pool and table tennis tables, and on a daily basis , our staff organize personal guided kids’ programs from 9am to 7pm that are completely free for all our guests’ children. Regarding the charges for food, drinks and entertainment items you mentioned, we assure you that our prices are based on Sanya’s market prices, besides higher quality and added values. For example our dinner buffet offers not only a big variety of tasty Brazilian freshly bbq’d beef, pork, chicken, lamb, fish, oysters and other seafood, it also offers 3 choices of hotpots (Thai, Sichuan, Local) with more than 15 types of DIY-cooking seafood, meat & live-seafood, cold seafood iced box that include Alaskan crabs, prawns, local crabs, sea snails, razor clams , shell-fishes and more than 10 types of local Chinese and international hot dishes, besides Chinese herbal soups, Italian pizzas, French cheeses, bread, fresh salads & various types of sauces, freshly-prepared sushi and sashimi, Arabian Sharwarma wraps, on top of a free flow of local beer, French red wine, soft drinks besides French pastries and a multi-choice of ice creams and shaved iced-drinks and more. There is a lot of added value in our buffet. On the drinks prices, we have no complaints so far from our hotel guests. This is the 1st , and we will certainly review this based on your feedback. The 3D Golf game is a high quality game and is played in a separate big dark room with a big 10 feet long 3D golf screen of more than 69 choices of virtual golf courses (include the famous Scottish St Andrews) and it has no time limit. The other 3D Safari Shooting game is another high quality game with a real shot gun replica in another separate dark room with a big 10 feet long 3D screen. This game is based on speed and time limit. While the other children arcade games are small machines and time-based, and charged like any arcades in town. We are very sorry for the inconvenience caused by the perceived “pricing” problem, and we attach great importance to every guest's suggestions and experiences. We will make some appropriate adjustments according to your suggestions and strive to provide every guest with a very satisfactory experience. We appreciate your sharing your feelings, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Danny JC Yeo General Manager

probably the best stayed in accor hotels i have every experienced

Nota Tripadvisor 5.0/5

VYIU Family - 10/08/2018 Avaliação com certificação TripAdvisor

because of the front office assitant manager Mr Jayden, he is simply the best. He went for an extra effort to ask anything i needed as a gold member only. basically super natural and helpful for the ability he could do e.g early check in and late check out and explaining the hotel facilities etc, will come back for another stay for sure! it's a lovely hotel as well, well adequate for a family of youngsters, parents and grandparents there are plenty of things to do just within the hotel for 3 days at least! beach front, pool facilities and children playground etc, very closed to the airport in fact not bad, planning another trip soon

Dear VYIU, Thank you for taking the time to tell us about your experience at the Pullman Oceanview Sanya Bay Resort & Spa. Thank you for your support as our gold member and for your detailed evaluation and high praise of our assistant manager, Jaden. He is indeed a very thoughtful, earnest and reliable staff. The hotel is indeed full of recreational facilities and staff-organized activities for all ages. The hotel location is one of its best-selling points as it is closed to both the city and the airport. We are glad to hear you are already planning the next trip and we look forward to welcome you back again in the near future. Yours sincerely Danny JC Yeo General Manager

Decent Experience

Nota Tripadvisor 4.0/5

judge1035 Solo travel - 04/06/2018 Avaliação com certificação TripAdvisor

Overall quite decent experience. Paying for the cheapest sea view room but actually can bearly see (from level 5). Breakfast shall improve the most. Compared to Pullman in other countries (eg Indonesia), here has fewer variaties and easier to get sick of the food. Main hall area is a bit hot even at night. This will definitely affect bar business.

Dear judge1035, Thank you for taking the time to tell us about your experience at the Pullman Oceanview Sanya Bay Resort & Spa. We are sorry that some of your experience you specified did not meet your expectations. Please allow me to express my sincere apologies. Your feedback is very important to us ,and we are taking the appropriate measures to address the problem and prevent future occurrence. On the view from your room, our hotel offer both Garden views and Sea views, and you have the option to change the room if you think that your view is not to your satisfaction. The garden view rooms will have trees and greeneries as part of the view, while you can see the full Seaview or Oceanview if you preferred. Our breakfast is very wide-spread and is popularly balanced with Western, Asian and Chinese varieties, and probably you may have some particular food from Indonesia that you may expect and we hope to get your specific suggestion to enrich our variety further, while on point to note, on a daily basis, we already have daily specials from different countries like Adobo from Philippines, Bulgogi from Korea, etc. About the heat in the night, considering we are a tropical Island, and travelers who comes to Sanya is coming for the fresh air and warm weather, and therefore, it is definitely hot at certain nights of the week, but we do have electrical fans at the lobby bar for some guests who require a bit of “coolness” and also plenty of beer available for the cooling effect in the bar. While in the room, we can assure you our air-conditioners are definitely cold starting from 16 degrees should you prefer to stay indoors. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Danny JC Yeo General Manager

Paradise for Holiday with Beautiful Beach and Ocean View

Nota Tripadvisor 5.0/5

wltam013 Friends getaway - 26/04/2018 Avaliação com certificação TripAdvisor

The hotel is located at Sanya Bay in front of a beautiful and quiet white sand beach. Apart from a lot of facilities for family and kids, the hotel's design also aims at providing a paradise for vacation and honey moon. The room is spacious and clean, and the bed comfortable. For the beautiful ocean view, I recommend Grand Ocean View Room, Executive Room or Executive Suite. You will find It worth every dollar you pay. The hotel has four swimming pools and three restaurants including an International Restaurant, the Sand, a Chinese Restaurant, The One, and a Pool-side Barbecue Restaurant. I had my breakfast, lunch and dinner at the Sand, and also my dinners at the One as well as the Barbecue Restaurant. I thoroughly enjoyed my meals in all these restaurants. I had stayed with this hotel a total of six times within two years with my family and different groups of friends. I love this hotel and regard it as my second home. I come back time and again because I find it a paradise for holiday with good Ocean View, beautiful and quiet white sand beach, excellent and convenient location as well as excellent service. I also find my friends, the hotel staff, there. Their professional service and warm hospitality is second to none I have ever experienced in other hotels given my travel experience as the Accor Platinum Plus Member. On this occasion, my wife and I visited Sanya with two couples for celebrating birthday. My friends feedbacks to me that the Pullman Oceanview Spa and Resort had given us a wonderful and unforgettable holiday and birthday celebration. We will definitely be back on our next visit to Sanya. Taking this opportunity, we should appreciate it if the hotel senior management would convey our heartfelt gratitude to all the hotel staff and our special thanks to the Front Office Manager Jojo and her staff Fanny, Serena, Jadan and Lee; the Poolside Barbecue Restaurant Jennifer, the Sand Restaurant Manager Cindy and her staff Edward and York, the One Restaurant Manager Nancy and her staff Sky as well as the Chief Chef Tsui and the Director of Food and Beverage, Mr.M Saffian. They all had done a great job to make us a memorable stay with Pullman. We highly recommend this hotel.

Dear Mr. wltam013, Thank you very much for sharing your comments regarding your recent stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are very happy that you have a wonderful birthday memory in our hotel. It is always a great pleasure to receive positive feedbacks from our loyal guests, especially from a distinguished well-travelled Accor Platinum member like you. We appreciate your detailed description of our room, swimming pools ,kids facilities and the wide variety food from our restaurants. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. We appreciate your nice praises of our Front Office manager, Jojo and her team, Fanny ,Serena ,Jaden, Lee, also our restaurants managers, Jennifer ,Cindy ,Nancy, Edward , Chef John, our EAM Saffian , York and Sky. We are surprised that you remembered all their names. I have conveyed your message directly to them and likewise the team are very happy for being highlighted by you. Thank you again for the continuous support and the revisits to our hotel, and recommending us to all your relatives and friends. As you said, you are already a friend to our team, and likewise, as your friend & “family”, we look forward to welcoming you and your family back “home” in the near future. Yours sincerely, Danny JC YEO General Manager

Excellent acceuil

Nota Tripadvisor 5.0/5

YSIViSAY Couples - 23/01/2018 Avaliação com certificação TripAdvisor

Excellent and warm welcome & services. Specially, thanks you to Fanny, Carol, Kitty, Shyla, Cindy(for her good breakfast service). Of course, no forget another person that I don't know their name. Thk

Dear YSIViSAY, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We are delighted to read that you had an excellent stay at our hotel. It is always encouraging to learn that our guests are satisfied with our service as it is what we strive for every day and we appreciate your warm praises for our Fanny, Carol, Kitty, Shyla, Cindy. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience, and we look forward to your return visit soon in the future. Yours sincerely, Danny JC Yeo General Manager

2017 October exceptional stay

Nota Tripadvisor 5.0/5

yohannlim Solo travel - 24/10/2017 Avaliação com certificação TripAdvisor

I stayed at Pullman Oceanview Sanya Bay Resort & Spa for one night right after holiday weekend. I got upgraded and received outstanding treatment, that made my stay exceptionally one of the best I ever experienced. My stay experience was personalized and I was greeted by name during various contact points with many different hotel staff (Whom I try but cannot remember everyone's name). I was attended by the pleasant Ms Miffy during check-in and during check-out, and further greeted by the duty front-desk managers Jeffer Xiao and JoJo Liu respectively. I got an room upgrade to a level 16 room with beach view and complimentary lounge access. Shortly after entry to room, I had nice snacks and fruits delivered Mr Susan (Nepalese) and also a phone call greeting from duty manager Mr Kelvin. Sanya Bay beach is connected with Pullman resort through an underpass, where the friendly hotel security personnel greeted and gave safety reminders to fellow visitors. The staff I encountered at the lounge and lobby (Julia, Sonya, Michelle and team), and at the gym and activities area, were very pleasant and professional. So too for the house-keeping team who tided my room in the evening, and made the place comfortable for rest. During breakfast, I was constantly greeted by name and attended to the busy but dedicated team whom I only remembered Ms Leila by name. The team at Pullman Oceanview Sanya Bay Resport & Spa is very serious about service and visitor experience, and reflects a high level of discipline and attitude. I am appreciative of the efforts and treatment I received, and very impressed by the resort and team here :)

Dear yeowann, Thank you for your nice comments regarding your recent stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive such positive and detailed feedback from our guests. Thank you very much for your praise of our staff, we really appreciate that you remembered so many names of our team members. It is our Pullman service standard that we offer personalized service to our guests, and we are delighted that our team did it well for your stay, and ensured that you are impressived with us. Your nice feedback will serve as an encouragement to all our team as we strive to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience, and we all look forward to your return soon. Yours sincerely, Danny JC YEO General Manager

Steve's Trip To Sanya

Nota Tripadvisor 5.0/5

stevehL5442EB Business - 22/05/2017 Avaliação com certificação TripAdvisor

The staff was very courteous and professional. The place was very well maintained and beautiful. The pools were always clean and the grounds were very nicely taken care of. I would recommend this resort to others.

Dear Mr.Steve, Thank you very much for your comments regarding your recent stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is always a pleasure to receive positive feedback from our guests. Thank you for mentioning about our staff, the place, our pools and the grounds, and your recommendation of our hotel in this prestigous website. We will share your comments with our team and I am sure this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. Thank you once again for taking the time in sharing your experience, and we look forward to your visit again in the near future. Yours sincerely, Danny JC YEO General Manager

My Most Favourite Hotel I Strongly Recommend

Nota Tripadvisor 5.0/5

wltam013 Couples - 10/05/2017 Avaliação com certificação TripAdvisor

Of the five 5-year Accor Plus Membership, I have been holding almost 3 years Platinum status. Over this period of time, I have very good accommodation experience of various hotels in different brands under the Accor Group in different countries including Australia, New Zealand, Dubai, Japan, Thailand, Beijing, Guangzhou, Macau and Hong Kong. Among these hotels, The Pullman Hotel and Sofitel Hotels in Dubai are great in term of service, location, views and facilities, but I love the Pullman Oceanview Sanya Bay Resort & Spa even more which is my most favourite one. This is my fourth time coming back to the Pullman Oceanview in 15 months. On one occasion, I came along with the family of my son to Sanya staying at this hotel, and the other occasion with my friends. Other friends who had stayed at this hotel on my recommendation are all favourably commenting on it. One of the reasons is we all consider the hotel is beautifully designed. Each room has very good garden or ocean view. The rooms on higher floor has both excellent garden, swimming pools (4 pools) and ocean view. The rooms are spacious and clean, and bed comfortable. It should be a good choice for honey moon or vacation. With good facilities for kids, it is also good for families. Moreover, the location is great ! It is very near to the airport and down town, just 15 minutes by taxi ($30 remminbi) or even by airport bus. The hotel also provides free shuttle to down town and the largest Duty Free Shop in Sanya. During my stay at the hotel, I had my lunch and dinner mostly in the Chinese Restaurant, "The One". I enjoyed thoroughly the delighted food there. I advise not to dine out as far as possible because many stories about cheating the tourist at the local restaurants were told. I think the most important reason I came back to this hotel again and again is because of the hotel staff. Actually, they are now my friends. Everytime when I checked in the hotel they always said "Oh ! you come back home again!". I agree ! I also regard the Pullman Oceanview my second home which is my only choice in Sanya. The staff are great ! Again, I should greatly appreciate it if the hotel senior management would convey my most sincere gratitude to them in particular Jojo, Lisa and Jerry of the Front Office, and Hedy and Damon of the Chinese Restaurant "The One". Last but not the least, the idea of the Accor in promoting the loyalty programme is good ! I treasure very much my membership.

Dear Mr. wltam013, Thank you very much for sharing your comments regarding your recent stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is a great pleasure to receive positive feedbacks from our guests, especially coming from a distinguished well-travelled Accor Platinum member like you. We appreciate your nice detailed description of our facilities, services and food, and declaring us in this prestigous website, as “your most favourite one”. Your nice feedback will serve as an encouragement to all our team members as we strive to continuously improve the quality of our services to our guests. We are delighted that you particularly like our Chinese restaurant, The One, which was recently named “Best Restaurant “on the Ctrip Gourmet list in 2017. We appreciate your nice praise of our Front Office managers, Jojo & Lisa, the Chinese restaurant manager,Hedy, and the Chinese restaurant Assistant Chef, Damon, and we have conveyed your message directly to them and likewise the team are very happy for being highlighted by you. Thank you again for the continous support and revisits to our hotel, and recommending us to all your relatives and friends. As you said, you are already a friend to our team, and likewise, as your friend, we all look forward keenly to welcoming you and your family back soon. Yours sincerely, Danny JC Yeo General Manager

Paradise in the South China Sea

Nota Tripadvisor 5.0/5

Brigita1862 Couples - 20/04/2017 Avaliação com certificação TripAdvisor

The Pullman Sanya is a one of the best places that we have been to wind down and relax. From the time you drive in to the resort, the treatment we received was amazing. Every attention to detail is looked after and to date this is one of the best Accor hotels we have stayed. The access to the fully serviced private beach, manicured tropical gardens and resort pools provides a very relaxed atmosphere. A good variety of restaurants with the poolside BBQ being the highlight.

Dear Brigita1862, Thank you for taking the time to share your staying experience at the Pullman Oceanview Sanya Bay Resort & Spa with us . We are proud to read your nice description about our hotel and your real wind-down experience here, especially the service (the attention to details), the gardens , pool surroundings, the “private” beach, the restaurants and especially highlighting the Poolside BBQ. Your nice acknowledgement will serve as an encouragement to all our team as we strive to continuously improve the quality of our services to our guests. Thank you once again for your kind feedback, and we hope to see you again soon. Yours sincerely, Danny JC Yeo General Manager

Best Resort in Sanya Bay

Nota Tripadvisor 5.0/5

kiyouwong Family - 20/04/2017 Avaliação com certificação TripAdvisor

I stayed in the Pullman Oceanview Sanya bay resort for 3 nights in this Easter Holiday. There were not very crowd because it's not a Chinese holiday. As a Accor Platinum member , We were upgraded and combined with my another executive floor booking to a apartment. I got a 3 bedrooms apartment with a amazing sea view! We can see nice sea view in the living room and two of the bed rooms. Thanks Jojo and Elaine. There are 4 swimming pool in the resort. No matter you can swim or not. There should be a pool fit to you. Although there a street between the hotel and the beach. But There are a private tunnel from the hotel to the beach with security. On the beach side. The hotel provide beach chair and umbrella. Also some staffs work for you in the beach too. We got a extremely relax holiday here. The executive lounge is located in the 17 floor. It opened between 12:00 to 20:00. Provide free soft drink , afternoon tea and happy hour. We love to have some lite food with nice sea view here. The hotel's location is good for me too. It is only 15 mins drive from the airport and city center! When I check out. Miffy was very efficiently and professional. The bell boys were helpful too. Although the hotel is not new. But it is well maintained and very clean. I will suggest my friends to try this hotel and I am sure I will still choose this hotel in the future.

Dear kiyouwong, Thank you for taking the time to tell us about your stay at the Pullman Oceanview Sanya Bay Resort & Spa. Thank you for choosing our hotel to spend your Easter holidays. It is always a great pleasure to receive positive feedbacks from our loyalty guest. We appreciate your nice praise of our Welcomers, Jojo, Elaine and Miffy. Your nice feedback will serve as an encouragement to all our team as we strive to continuously improve the quality of our services to our guests. Thank you very much also for your nice description about our swimming pools and the executive floor. We thank you very much for your high recommendation of our hotel to your friends in this prestigious website, and we all look forward to your visit again in the near future . Yours sincerely, Danny JC Yeo General Manager

Pleasant stay

Nota Tripadvisor 4.0/5

Heng W Couples - 20/03/2017 Avaliação com certificação TripAdvisor

It was a pleasant 4 night stay on the 10th floor. A clothes dryer rack is provided in the balcony. The buffet breakfast was good, with very wide spread of food. That was our best meal in Sanya. No buffet lunch and dinner in the same restaurant. The Chinese restaurant serves rather tasty food except quite costly. We watched free movies in the mini cinema with very comfortable sofas. Within walking distance from the hotel is a popular seafood restaurant, Mrs Pang. There are 2 complimentary transport to China Duty Free mall (need to book 1 day in advance) and town area.

Dear weelinh, Thank your very much for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. We appreciate very much your nice description about our buffet breakfast, mini cinema room, and other supporting services. We are also delighted that you like our Chinese restaurant food , and also noted your comment about the price. For your information, we do have some promotional dishes to ensure our hotel guests have a variety of choices and feel they are value-for-money for the quality of services and food rendered. Most importantly, we guarantee the quality given in our hotel are genuine and fresh, meeting the high safety and hygiene standard as opposed to the outside stand-alone seafood restaurants. Thank you once again for sharing your experience, and your nice feedback will serve as an encouragement to our team members as we strive to continuously improve the quality of our services to our guests, and we look forward to your return soon. Yours sincerely, Danny JC Yeo General Manager

Good stay

Nota Tripadvisor 4.0/5

ceciliaedmond2003 Couples - 27/12/2016 Avaliação com certificação TripAdvisor

With the platinum A plus card, the hotel upgrade to deluxe seaview suit, very impressed! I like to huge outdoor balcony, can see the whole sea view and star shinning! Tremendous Harbour view. Will definitely come again to the hotel!

Dear Ceciliaedmond2003, Thank you for your comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa. It is really a great pleasure to receive positive feedback from our Accor loyalty guest. I will share your comments with our team. Thank you very much for the nice description of our Deluxe Seaview Suite. Your feedback will serve as an encouragement to our team as we strive to continuously improve the quality of our services to our guests. Thank you once again for sharing your experience,and we look forward to your return visit soon. Yours sincerely, Danny JC Yeo General Manager

Best Choice in Sanya Bay : Price, Service and SeaView Second to None !

Nota Tripadvisor 5.0/5

wltam013 Couples - 07/11/2016 Avaliação com certificação TripAdvisor

As an Accor Plus Platinum Member, I stayed a number of Accor hotels in different countries. Pullman Oceanview Sanya Bay is one of my most beloved hotel. I came back again, again and again over the past 10 months from Hong Kong. I also recommend it to my friends, two separate couples. They visited Sanya and stayed in this hotel respectively in June and October this year. We talked about the hotel and shared the same view that given its very reasonable price, the hotel is well designed and situated at the excellent location in Sanya near both the Pheonix Airport and city centre (both around 15 minutes) and it will save you a lot of travelling time and money. Public buses other than taxi are convenient and cheap transport for almost all famous attractions. The bus stop is about 200 metres away from the hotel. Having said that, I would also like to point out it is built close to the beach of Sanya Bay providing excellent ocean view with two very large swimming pools as well as one pool pool and a waterpark for kids. It is particularly good for families with kids and for holiday. I highly recommend the Grand Oceanview Room (10/F or above) or Executive Room or Executive Suite. Definitely, you will find the beautiful view of the property and the ocean. Not only was I deeply impressed by the beautiful design of the property, I also enjoyed very much the Chinese food of the Chinese restaurant of the hotel, "the One" - the food were really tastety. In Sanya, I do not recommend to dine out because many restuarants are notorious of cheaping tourists. The hotel management is excellent and in my opinion, second to none among the Accor hotels. This is one of the main reasons, I came back time and again. After my first stay in early this year, the staff become my very good friends and the hotel my second home (in the past 10 months I came back to Sanya and stayed in this hotel thrice with my family and friends). Taking this opportunity, I would like to thank Lisa, Jojo, Lily, Maiky, Jennifer and Chef Damon and would appreciate it if the hotel management would pass my compliment on to them. On this occasion, we stayed 6 nights in Pullman Oceanview Sanya Bay and thoroughly enjoyed our stay for one of the important reasons that we were well taken care of by this group of people, the excellent staff of the hotel. I will continue to recommend this hotel to my friends and relatives.

Dear wltam013, It touched me a lot when read your details review ,made me proud of our team and I very sure it would serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.And also Lisa and Jojo, Lily, Maiky, Jennifer and Damon ,they all would know your kindly praise here ,it is our pleasure to have a great loyalty guest like you ,you not only come back again and again and also recommend your friends to us ,please accept my accept my greatest thanks for your nice comments regarding your stay at the Pullman Oceanview Sanya Bay Resort & Spa again ,any time you back ,just let us know .You are not only our guest ,you are our friend . This review means a lot to us ,it made us fell warm and full of energy to keep on going to great service , and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Danny JC YEO General Manager

Fantastic ! An Absolutely Amazing Stay, Highly Recommended

Nota Tripadvisor 5.0/5

wltam013 Couples - 03/05/2016 Avaliação com certificação TripAdvisor

Well appointed hotel under the leadership of GM Richard, Manager Jan and Welcome Manager JoJo.The hotel is beautifully designed that makes for a luxurious get away. It's in good location close to the airport, city centre and the beach. The room was spacious and comfortable. The Chinese food was gourmet and delicious. Love the hotel and come back after 4 months of our first stay. We spent again a lovely week in luxurious surroundings. I was particularly impressed by the helpfulness and service of staff. Fanastic hotel from the moment we walked into the reception. The staff were so friendly and nice. They were extremely helpful and couldn't do more for us. I would like to convey my appreciation to the Welcome Manager JoJo, Welcomer Lily, Ki Ki of the Executive Lounge as well as Grace and Rita of the Chinese Restaurant for their professional service who made us a wonderful, memorary and happy stay in the hotel.I will definitely stay there again in my next visit and recommend this hotel to any traveller.

Dear wltam013, Warmest greetings from sunny Sanya and take you very much for sharing your recent experience at Pullman Oceanview Resort here on TripAdvisor. I am delighted to read that you thoroughly enjoyed both of your stay with us and that some of our employees went above and beyond their duties to make you feel welcome. Rest assured that I will share your comments with them and I am sure this will serve as an encouragement not only to them but to all of us to even further improve our services. Please do not hesitate to contact me directly if you are planning to visit Sanya again and it would be my pleasure to welcome you back at Pullman Oceanview. Yours sincerely,

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