Hotel Pullman Sanya Yalong Bay Villas and Resort

I have expeted a 5 Star accomodation of Accor group but unfortunately service and houskeeping was by fare no "western style". One of 2 rooms not ready at arrival, no welcome drink offered (had to ask for), breakfast ("Chinese Style"), next table cleaning with desinfection (spray) same time try to "enjoy" the food, smudgy, dirt windows in restaurant, broken vents in bar (answer, only for decoration - actually broken), bath broken flush, sower head clogged (calcified), floor in bath dirty (hair ...), instead of discount on drinks for platin member - full price,... instead of "burning" points, wasting points.

I'm very disappointed with my stay in this hotel. I booked a Nanyang style pool villa for two nights. The package garanteed my check out to be 3pm. When I arrived the hotel, they said the room was not ready and asked me to stay in the Myanmar style pool villa. It was fine as the lobby was extremely hot and me and my husband would like to get in the villa ASAP. However, that villa was so dirty with sands on the floor, ants and spiders running around and hair in the bathtub. It was totally unacceptable. we went to the front desk to ask for another villa in the style I booked. They gave us the Nanyang style villa and that was ok, as least the floor has no sand. On the next day, we pressed the 'tidy up the room' button and expected the room would be ready after the breakfast. However, after we finished the breakfast, got changed and went swimming in the hotel swimming pool, got shower and changed again, there was no one coming to tidy up the room even it was 3pm. We just want new towels and someone to clean the private pool inside the villa so that we could swim in the villa without going out. That is the point of booking a POOL VILLA. We gave up waiting and called the front desk for cleaning. This is the first time in my entire life to stay in a hotel that doesn't clean up the room. On the last day, our flight was at 930pm. So we planned to stay in the room until 3pm and go to soda bar for tea until it's time to go to the airport. However, the front desk called at 1230 to ask us to check out. I mentioned my booking was garanteed the check out time to be 3pm. The guy was mumbling and asked us to leave at 2pm. We were so disappointed and packed our things quickly. When we arrived the front desk and check out, I asked again why I can't check out at 3pm which the booking garanteed (in chinese 保證). The guy said this was subject to availability. My husband then said the term was 'garanteed' not subject to availability and that was not acceptable cause our flight was at 930pm. If there was no late check out we would not be booking this hotel. Another lady then said because I booked through the hotel webpage so their record didn't show the booking condition. That was ridiculous. If I booked via hotel.com I understand. But I booked the room directly in your website and you said that was the reason you didn't know my booking details? It doesn't make sense at all. This experience was so disappointing and I would never stay in this hotel again.

We stayed at Sanya Pullman Villa and Resort at Yalong Bay in April for a week. What I like most about this hotel is the most friendly staff, all are helpful and pleasant. It's ideal for both family and romantic holiday. To turn this place from good to great would need a good look at the system. The staff are great and while all willing to go out of their way to help guests, they need training，system and standards of what're expected from a great 5 star resort hotel- attending to details.

Very impressive for the service provided by Alan Zhang. I and my whole family can not stay for such a great vocation without him. Great service and great arrangement. Pullman will still be my first choice when I back to Sanya.

Pullman Yalong Bay is beautiful, warm environment, stay very comfortable villa Hao respect, all aspects of the service staff is also in place, the cable car service, especially feel comfortable. I expressed my gratitude! But stay last night, that May 29 evening around 6:00, a large number of cockroaches bathroom villa! ! ! With photos as evidence, at least 30, to go to the toilet frightened mother is not small, I was very sick for Miezhang course, today is still a lingering fear, brought to Sanya Star lingering shadow. The shop was packed up the mess, but other aspects have not given some compensation. Personally think that this is a serious health problem, not acceptable small animals, insects category. In this regard, I hope the hotel can give a satisfactory answer.亚龙湾铂尔曼景色优美，环境温馨，入住的豪尊别墅也很舒适，服务人员的各方面服务也比较到位，电瓶车服务尤其令人感到舒适。在此表示感谢！ 但入住的最后一晚，即5月29日晚约6时，别墅卫生间出现大量蟑螂！！！有照片为证，至少30只，给如厕的母亲惊吓不小，本人对灭蟑过程感到非常恶心，时至今日仍心有余悸，给三亚之星带来了挥之不去的阴影。店方当时收拾了残局，但其他方面没有给与一定补偿。个人认为这属于严重的卫生问题，不是可以接受的小动物，昆虫范畴。希望酒店能对此给本人一个满意的答复。

This is my family vacation journey.The staff is very friendly and the room is very comfortable.But the hotel's beach is far way,we need to go there by car.All of Yalong bay's restaurant is so expensive.

We found the resort very nice with nice large rooms and a great pool. One critcisim would be that they need to provide more activities to fill peoples days. They should also get staff to provide a map of the local area upon check-in and to also suggest possible sightseeing activities etc.

As platinum guests we were upgraded to a villa.This proved to be a perfect secluded property with pool attached. Room service was quick once the staff finally got to understand the request. Meal pricing is so expensive that the trip advisor tip to take a suitcase of nosh with you is well founded The buggy trip to the beach is not a problem ;the steepness of the beach is; on the whole glad we experienced the best of China's beach resorts; however no real competition for Pattaya Pullman or Sofitel Krabi

swimming pool is too cold to swim at the april.,not elect warm pool as another Pullman Sanya.. restuant service is good and warm， room is very old and direty，can see not well maintenance at all. Hotel should be 4+ star, but front desk service like 2 star. As Marriot gold Member and Le Club Accorhotels Platinum member, we won't come to this hotel any more, so not happy 5 night

Facilities is a little bit old. Most of the wooden decoration outside my room are deteriorated. Size of this hotel is not as large as recently hotel built in Sanya Size of swimming pool is relatively small as compared to the nearby hotels, but acceptable. Private beach cannot directly accessible but commuted by electrical golf car, this is the most disappointed point when I booked this hotel. Maybe these reasons, the hotel is not clouded but enjoyable.I would prefer this hotel due to its quietness. Bed is really good. I cannot sleep well in home but I can here. Staffs are really friendly and helpful. Food stalls at nearby is quite expensive and limited of choice. I would prefer to stay in the hotel to enjoy buffets. Breakfast and dinner buffet would not let you disappointed. Actually, the dinner buffets is the best in Sanya (not worse than Hong Kong) I ever tried. Book here if you cannot afford the expensive hotel nearby.

This is the first time for our family trip and there is a big surprise when we checked in Pullman, Sanya, was upgraded to the Thai Villa without extra fee. The big house, private pool and good car service makes us feel no difference as staying at hotel. The bleach is too far from the hotel, however, it just takes around 5 minutes to reach by the electronic cars. The best is the dinner. We stay during Saturday and Friday, and its dinner is very good for us, the buffet including BBQ and Seafood tastes good, and its cake and sweety is better than we thought. We will go back again for enjoying its dinner, again. What we thought that it can improve is: 1. The restuarant service for children. When we take kid to the resturant to have dinner, we usually use our own dishes for her. The better is that the restuarant can provide professional service for the kids dishes washing with hot water actively. 2. The swimming pool is not very good for infants, such as 16 months. The kid swimming pool is too small but the adult public pool is too large. Usually the kids don't like to play just in a very small pool, but more like to play with adults together. It's better we can have a public middle size pool which can contains adult and kids both together to play, of course we can play with our neighbor as well.