Dear Margarita Kudryashova, Thank you very much for taking the time to share your detailed feedback and for choosing to stay with us over the past two months. We are truly delighted to hear that you have enjoyed your overall experience, particularly the convenient location, the cleanliness of our rooms, and the attentive service provided by our reception team. It is especially rewarding to know that our team has consistently assisted you with any requests and contributed positively to your stay. We also sincerely appreciate your understanding regarding the ongoing renovation works. While we do our utmost to minimize any inconvenience and adhere to the communicated schedule, we regret to learn that there were occasions when noise was noticeable outside the expected hours. Please accept our apologies for any disturbance caused. Your comments have been shared with the relevant team to ensure better control and monitoring of the work timings. In addition, thank you for your valuable suggestion regarding the shuttle service schedule to and from Dubai Mall. We understand your concern that the current return timing may not allow sufficient time for guests to fully enjoy their visit. Your feedback has been noted and will be shared with the concerned department for review and consideration. We truly appreciate your continued trust in us and look forward to making your future stays even more comfortable and enjoyable. Best regards, Shubhangi Sharma Front Office Manager

Dear Mariam M., Thank you for your positive rating and for sharing your feedback. We are delighted to hear that you enjoyed our excellent location and had a pleasant stay with us. We also appreciate your comments, as guest feedback is essential in helping us continuously improve the overall experience. We look forward to welcoming you back again in the future. Best regards, Shubhangi Sharma Front Office Manager

Dear Rita K., Thank you for your perfect rating and wonderful feedback. We are delighted to hear that you enjoyed our central location, cleanliness, excellent service, and comfortable atmosphere. Your kind appreciation of our reception and housekeeping teams is truly valued and will be shared with them. We are also pleased that you enjoyed the breakfast and pool facilities. Your suggestion regarding extending breakfast hours is well noted and will be considered for future improvements. We look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Office Manager

Dear Rustam K., Thank you so much for the perfect rating! We're thrilled that you had an outstanding stay with us and that you found our location convenient for exploring the city center. Your feedback means a lot to our team, and we're delighted to know we met your expectations. We can't wait to welcome you back for another exceptional experience! Best regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear K. Turusheva, Thank you for taking the time to provide detailed feedback on your recent stay with us. We are pleased to hear that you appreciated our prime location, with easy access to attractions such as the Museum of the Future, Dubai Frame, and Burj Khalifa. It is also encouraging to know that you found the hotel clean, comfortable, and enjoyed the overall service provided by our team. At the same time, we sincerely regret that certain aspects of your room did not fully meet your expectations. Your comments regarding limited storage space, the availability of slippers, missing bathroom amenities, and breakfast options have been noted. Please accept our apologies for any inconvenience caused. Be assured that your observations will be reviewed by the relevant departments as part of our ongoing efforts to enhance the comfort and overall experience of our guests. We greatly value your feedback and hope to have the opportunity to welcome you back in the future, ensuring a stay that exceeds your expectations. Best regards, Shubhangi Sharma Front Office Manager

Dear luliia, Thank you for sharing your feedback. We sincerely apologize for the negative experience you had with our reception team. This is certainly not the level of service we aim to provide, and we regret that your stay caused frustration. Your comments have been shared with our team for immediate review and corrective action to ensure that all guests are treated professionally and courteously. We are truly sorry that your experience did not meet expectations and appreciate you bringing this to our attention. Warm regards, Shubhangi Sharma Front Office Manager

Dear Marat A., Thank you for your feedback and for rating your stay with us. We are pleased to hear that you appreciated our convenient location and that our Russian-speaking hotel manager was able to assist you during your stay. Providing personalized support and making our guests feel comfortable is very important to us. We value your comments and look forward to welcoming you back for another enjoyable visit in the future. Best regards, Shubhangi Sharma Front Office Manager

Dear Айдар Хакимов, Thank you for your perfect 10/10 rating and for sharing your wonderful feedback. We are delighted to hear that you found the rooms very clean, tidy, and cozy, and that you enjoyed staying with your family at our hotel. It is also a pleasure to know that you appreciated our cuisine and the way our team interacts with guests. Your kind words truly mean a lot to us. We look forward to welcoming you and your family back for another enjoyable stay. Best regards, Shubhangi Sharma Front Office Manager

Dear Natalia K., Thank you for your perfect 10/10 rating and lovely feedback. We are delighted to hear that you found our hotel cozy, enjoyed our polite heartist, delicious breakfast, and welcoming atmosphere. Your kind words are truly appreciated, and we look forward to welcoming you back for another enjoyable stay soon. Best regards, Shubhangi Sharma Front Office Manager Ibis One Central

Dear Elena O., Thank you very much for your wonderful 9/10 rating and for your kind words. We are delighted to hear that you found our hotel excellent and enjoyed our convenient location. It is truly rewarding to know that everything met your expectations and that you had a pleasant stay with us. Your feedback is greatly appreciated, and we look forward to welcoming you back again soon for another enjoyable experience. Best regards, Shubhangi Sharma Front office Manager

Dear Alla Vinokodova, Thank you very much for your excellent 9/10 rating and for your kind feedback. We are delighted to know that you appreciated our convenient location and found our service to be excellent. Your positive comments are truly encouraging for our entire team and motivate us to continue delivering high standards of hospitality. We sincerely look forward to welcoming you back again soon for another enjoyable stay. Best regards, Shubhangi Sharma Front Office Manager

Dear Lena Portnyagina, Thank you very much for your perfect rating and for sharing your feedback. We’re delighted to hear that you enjoyed our convenient location and found our breakfasts delicious. We sincerely apologize for the inconvenience regarding the smoking room and the cigarette smell. Your comment is very important to us, and we will ensure to take extra care to assign non-smoking rooms to guests who prefer them in the future. We truly appreciate your stay with us and hope to have the pleasure of welcoming you back for an even more comfortable experience. Sincerely, Shubhangi Sharma Front Office Manager

Dear Evgenia Makieva, Thank you very much for your 9/10 rating and for sharing your wonderful feedback with us. We are delighted to know that you enjoyed your stay and found everything clean and well maintained. It is great to hear that you appreciated our varied and delicious breakfast as well as our convenient location close to the metro station. Your satisfaction means a lot to us, and we are very happy that your experience met your expectations. We truly look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Office Manager

Dear Svetlana P., Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you found our hotel reliable and that our team made a positive impression with their polite and helpful service. Your comments regarding the breakfast have been noted, and we will continue to explore ways to offer a wider variety to enhance our guests’ experience. We truly value your ratings and look forward to welcoming you back again soon for another enjoyable stay. Best regards, Shubhangi Sharma Guest Relations Manager

Dear Viacheslav, Thank you for rating your stay 8/10 and for highlighting our convenient location, we’re glad this was a positive part of your visit. We sincerely apologize that the cleanliness did not meet your expectations. This is certainly not the standard we strive to maintain. Your feedback has been shared with our housekeeping team for immediate review and improvement to ensure a more thorough cleaning experience for all our guests. We appreciate you bringing this to our attention and hope to welcome you back for an even better stay next time. Best regards, Shubhangi Sharma Front Office Manager

Dear Sergei, Thank you for sharing your detailed feedback. We sincerely apologize for the issues you experienced with the air quality and water temperature in your room. This is certainly not the standard we aim to provide, and we understand how frustrating it must have been. Your comments have been shared with our engineering and maintenance teams to review and address the ventilation and tap water systems so that these issues are resolved for future stays. We truly appreciate your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back for a more comfortable and enjoyable stay. Best regards, Shubhangi Sharma Front Office Manager

Dear Stetsenko, Thank you for sharing your feedback! We’re glad you enjoyed our great location, cleanliness, comfort, and quick check-in. We’re sorry to hear that the breakfast did not meet your expectations, and we will take your comments into consideration to improve our offerings. We appreciate your review and look forward to welcoming you back for an even better stay. Best regards, Shubhangi Sharma Front Office Manager

Dear Konstantin, Thank you for your positive feedback regarding our hotel's location and the surrounding attractions. We are pleased to know that you enjoyed your stay and found the area convenient and beautiful. We look forward to welcoming you back in the future. Best regards, Shubhangi Sharma Front Office Manager

Dear Emiliia, Thank you for your wonderful review! We’re delighted to know you enjoyed our great location, cleanliness, tasty and fresh food, and the polite service from our team. It’s especially pleasing to hear that you found the hotel comfortable and quiet despite being right in the heart of Dubai, with easy access to the metro and the Museum of the Future. We’re also glad you appreciated the breakfast, dinner, and the convenience of our shuttle service to the beach and shopping centers. Your kind words truly motivate our team, and we look forward to welcoming you back again soon. Best regards, Shubhangi Sharma Front Office Manager