阿姆斯特丹斯希普霍尔机场诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 3,087 评论

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Taurusavenue 12, 2132 LS 霍夫多普, 荷兰

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阿姆斯特丹斯希普霍尔机场诺富特酒店

Taurusavenue 12
2132 LS 霍夫多普
荷兰

GPS:52.291615, 4.701503

电话
传真 +31 23 747 0399

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酒店内
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

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ALL 评级  4.3/5  3,087 评论

TripAdvisor 评级  4.5/5  1,569 评论

卓越奖 2024

Don't waste your money...

Tripadvisor 评级 2.0/5

tjtravels2024 经 TripAdvisor 认证的评论

This hotel SHOULD be a winner: good price, next to a train station, lots of amenities (room service, restaurant, snack shop, ice machine on every floor, etc.) But it isn't. I probably wouldn't have bothered to write this review but the staff have been so consistently unhelpful and miserable that I wanted to warn others off staying. From the moment I walked in the lobby, I was left unacknowledged by the lone staff member working. No problem with waiting if he's trying to sort something out, but he could have at least cracked a smile or said as much. An older female employee came over a minute later and after leaving me standing there, grumbled that they were severely understaffed. Not something the customer wants to hear. Not a single smile from the pair of them the entire interaction. Later, I requested some toiletry items via the app. Three hours later I had to chase. A cleaner turned up at my door with the wrong items. The fire alarm went off during our stay. I trudged down several flights with elderly people struggling to descend. When we got to the bottom a laughing maintenance man said it was just a test. Why on Earth weren't guests notified? Absolutely no care or consideration. I was repeatedly sent an offer for late check out (which I wanted). I tried to book it twice, but both times it was rejected with no comment or message. Why keep sending it then? Every single interaction, staff have been so unpleasant it genuinely made me regret my booking. The frustrating thing is, Dutch people are nothing like this. It's a horrible representation of a such a great country. I hope Novotel Management read this and take it seriously.

Very good but...

Tripadvisor 评级 4.0/5

pascalpierre 经 TripAdvisor 认证的评论

I booked that hotel because it's an excellent hotel by reputation and because of its proximity to the airport. Check ✔️ in and out was fast and staff friendly. Hotel is 10 minutes with bags away from hoofdoorp station on foot. You can't miss it. Room 808 was big, modern and came with coffee and fridge. There is a safe too. Carpet though was smelly...I guess that is due to lack of vacuuming. Reeked of smelly feet smell....haha. Since I always take my sheets and pillows off to help the room ladies, I was surprised in the bad way to discover old blood stains on both the mattress and duvet....ughh, Despite that not very pleasant disvovery, the hotel is perfect when in Amsterdam and willing to get quickly to schiphol. The train is the cheapest option for € 3.60 one-way and €5 with the n97 nightbus. Breakfast is served far too late for an airport hotel....

Dear Pascal, Thank you for taking the time to share your detailed feedback about your stay at Novotel Amsterdam Schiphol Airport. We are delighted that you found our hotel to be an excellent choice. It's wonderful to hear that you appreciated our efficient check-in and check-out process, as well as the friendliness of our staff. We're also pleased that you enjoyed the spaciousness and modern design of your room, along with the provided amenities such as coffee facilities, a fridge, and a safe. However, we sincerely apologize for the issues you encountered with the cleanliness of the carpet and bedding in your room. This is certainly not up to our usual high standards of cleanliness and hygiene. We take these matters very seriously and will be reviewing our housekeeping procedures to ensure such oversights do not occur in the future. Nonetheless, we're glad you found our location convenient for your travel needs. As you mentioned, our hotel is indeed just a short 10-minute walk from Hoofddorp station, making it easy for guests to access both Schiphol Airport and Amsterdam city center. We appreciate your feedback about the breakfast timing, and we'll consider adjusting our schedule to better accommodate early departures, given our proximity to the airport. We hope to have the opportunity to welcome you back for an improved experience in the future. Best regards, Mark Mosselman, General Manager

酒店位置不错，房间和装饰比较宽敞和现代化，但设施的维护有待加强

客户意见评级 3.5/5

C. L. 家庭住宿 - 所有已确认评论

酒店地理位置比较方便，设施现代化，房间比较宽敞。但是入住的时候淋浴间已经堵塞，水无法顺畅排出。另外热水温度调节旋钮也无法正常使用，导致水温不可以调整。洗手池的水龙头水温调节也很奇怪，无法达到想要的温度。

亲爱的Chengqi， 感谢您与我们分享您的体验。 我们很高兴您喜欢我们宽敞现代化的房间和装饰。我们的酒店确实致力于为客人提供舒适的住宿环境，并通过荷兰艺术、木制自行车和典型的荷兰装饰品来营造独特的荷兰体验。 然而，我们对您在淋浴设施方面遇到的问题表示歉意。对于淋浴间的堵塞和水温调节不顺畅的问题，我们深感抱歉，我们会考虑您的反馈，尽我们所能确保客房的设施保持最佳状态。此外，关于价格的波动，我们理解这可能会导致一些不便，我们会继续努力提供更加透明和一致的定价信息。同时，我们注意到您作为ALL会员未能感受到特别的认可，我们将努力改进我们的服务，确保所有会员都能感受到我们的尊重和认可。 最后，我们很高兴您赞赏我们酒店的地理位置。我们的位置确实便利，临近Schiphol Airport和Amsterdam市中心，仅数分钟的火车车程。同时，作为一家荣获荷兰酒店奖和TripAdvisor排名第一的绿色酒店，我们也一直致力于可持续发展，并为我们的客人提供便捷的交通选择。 我们期待着在不久的将来再次欢迎您光临，为您提供更加完善的体验。 最诚挚的问候， Mark Mosselman, General Manager

Dam Disappointment

Tripadvisor 评级 1.0/5

Padstar78 经 TripAdvisor 认证的评论

This is the first time I've ever felt compelled to take the time to write a negative review about anything, so it says a lot about how poor this experience was. Arrived at the hotel given a Junior Suite. It never registered with me immediately, but the room didn't look the same as the one I had booked in the photo. Went down in the evening to query, and was told this was the correct room. It wasn't, I should have been given a superior suite, which is much larger. Other issues, I forgot my travel adapter (my fault), but though, it will be OK as most modern hotels have USB connectors anyway. Not this one. Went down to reception to see if I could borrow one, only to be told "no, because people keep stealing them". Then I was directed to an empty shelf in the small shop in the hotel, opposite the reception where they had sold out of travel adapters. As the hotel is located in a business area, there was no shops near, there was so no way to plug in any electronics. We ate in the hotel restaurant that evening. Despite it being well staffed in terms of numbers, we waited 20 minutes before someone took our order. This hotel seems to have an issue with giving out tap water to drink, even though we had also bought drinks with the meal. I've never had this issue anywhere else in the world. We were told that we could get tap water, but it's not normally provided, then when we got the bill, found we had been charged for it! That night it was moderately windy, but the room we had was very noisy due to the cladding that surrounds the hotel and the fact it was on the end. Mentioned this in the morning to the receptionist in the morning to see if we could change room, and she just laughed! Went to breakfast, only to be greeted by someone that clearly didn't want to be there! When I got home I emailed the Accor Customer service team. The next day, they just gave a fairly non-interested response saying it would be passed to the hotel and they would contact me directly. A few days passed, no response, contacted Accor customer service again, to be told pretty much the same thing again. Exactly one week has passed at the writing of this review and nobody at Accor, Novotel, or the hotel has replied to my complaint.

A great hotel for longer stays in the Amsterdam and Randstad areas, not just Schipol.

Tripadvisor 评级 5.0/5

969albertl Solo travel - 经 TripAdvisor 认证的评论

The Novotel in Hoofddorp is a good airport hotel, in particular for frequent travelers to Amsterdam and/or if you are looking to stay at a decent hotel for a longer period of time (more than 4 days). While it is not in the airport grounds (like the Sheraton or Hilton), it is just a 5 minute train ride away from Schipol. In addition, if you want to get to downtown Amsterdam, it is only about a 20 min train ride away. If you are an American traveling from the East Coast like Washington, ATL, NYC, etc.), you are usually arriving at Schipol at 7 am or so local time after a red eye. If you need to nap a little, it is imperative that you get to an airport hotel that’s close by. Also, it needs to be big enough so you don’t have to be a zombie until 3 or 4 pm local time (or 9-10 am Eastern) My room was in the top levels of the hotel thanks to my Gold status with Accor (which shouldn’t be too hard to get as an American if you stay in Fairmonts/Sofitels semi regularly stateside AND have the Voyageur card). The room was quiet and the sleep was comfortable. I even extended my stay one day toward the end because I had my sleep interrupted one day due to a convention, but that isn’t the hotel’s fault. Breakfast was decent each morning, but make sure that you get it before closing time. The staff will start to close shop at 10 or 11 depending on the day of week. If you are American and aren’t familiar with Novotel as a brand, it’s like the Hilton or Marriott in the USA. Hiltons and Marriotts in Europe are often a bit more upscale than stateside. Finally, given that I stayed during peak summer vacation time (the Paris Olympics didn’t help either), staying at the Novotel in Hoofddorp instead of downtown Amsterdam saved me a lot of money (I also spent time in Brussels but went to another hotel then). Train tickets aren’t that expensive to downtown. Even if your hotel is in the middle of everything, it’s still going to take you 20 min to get to places. Again, this is a good hotel to stay at, especially for longer vacations and for frequent travelers.

Dear Albert, Thank you for taking the time to share your review. We are thrilled to know your stay at Novotel Amsterdam Schiphol Airport was a memorable one. We are delighted that you appreciated the convenience of our location for both short trips to Schiphol and longer stays in the Amsterdam area. Our proximity to the train station certainly makes for easy access to the city center and surrounding regions. It's great to hear that your room on the upper levels provided a peaceful environment and that your loyalty status with Accor was recognized, ensuring a comfortable sleep. The satisfaction of our guests is our top priority, and we're pleased that the variety offered at our breakfast buffet met your expectations. Additionally, we're glad that you found value in choosing our hotel during a busy period and that we could contribute to a cost-effective trip without compromising on quality. For your next visit, we invite you to explore the nearby walking and cycling tracks or perhaps even rent a bike from us to fully immerse in the Dutch experience. We hope we will have the opportunity to see you again in the future. Best regards, Mark Mosselman, General Manager

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其他网络用户评价我们的酒店

  • 1,327 评论 8.7/10 位置
  • 1,702 评论 7.4/10 房间
  • 1,674 评论 7.6/10 服务
  • 29 评论 8.4/10 上网
  • 791 评论 6.9/10 清洁度
  • 755 评论 8/10 早餐
  • 445 评论 9.6/10 氛围
  • 382 评论 8.4/10 设施

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