阿姆斯特丹斯希普霍尔机场诺富特酒店 4 星

客户意见评级 (ALL 评级) 4.3/5 3,089 评论

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Taurusavenue 12, 2132 LS 霍夫多普, 荷兰

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  • 17 个设施先进的会议室，自然采光充足。

我们的客房

酒店位置

阿姆斯特丹斯希普霍尔机场诺富特酒店

Taurusavenue 12
2132 LS 霍夫多普
荷兰

GPS:52.291615, 4.701503

电话
传真 +31 23 747 0399

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 不允许携带宠物
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 100% 无烟酒店
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.3/5  3,089 评论

TripAdvisor 评级  4.5/5  1,572 评论

卓越奖 2024

Close to the airport.

Tripadvisor 评级 4.0/5

onlyfinchy 家庭住宿 - 经 TripAdvisor 认证的评论

It’s convenient to go to the airport by train. We stayed 2 nights. Not many food options, so we just went to the airport to eat. The room is standard Novotel. Nothing stands out but meets the expectations. Wish it’s a bit bigger. Overall was a good stay.

Wonderful stay

Tripadvisor 评级 5.0/5

Lysahx 家庭住宿 - 经 TripAdvisor 认证的评论

Our stay was wonderful as always. Quick check in and the staff very polite and professional. Good room and clean. Absolutely nothing to complain about. Normally we would have make use of the bar but this time we were with our grandchild and we went straight up to our room.

Dear Guest, Thank you for this great review. We are thrilled to hear that your time at our hotel was as delightful as you anticipated. We are pleased that you found the check-in process efficient and our staff courteous and professional. It is also wonderful to know that the comfort and cleanliness of our room met your expectations. We take pride in our hotel's award-winning design and commitment to sustainability, which includes initiatives like our honeybee population on the roof and our Green Key Gold certification. We hope you felt the unique Dutch experience we strive to provide throughout our property, from the distinctive decor to the modern amenities. We look forward to welcoming you back soon. Kind regards, Mark Mosselman, General Manager

Don't waste your money...

Tripadvisor 评级 2.0/5

tjtravels2024 经 TripAdvisor 认证的评论

This hotel SHOULD be a winner: good price, next to a train station, lots of amenities (room service, restaurant, snack shop, ice machine on every floor, etc.) But it isn't. I probably wouldn't have bothered to write this review but the staff have been so consistently unhelpful and miserable that I wanted to warn others off staying. From the moment I walked in the lobby, I was left unacknowledged by the lone staff member working. No problem with waiting if he's trying to sort something out, but he could have at least cracked a smile or said as much. An older female employee came over a minute later and after leaving me standing there, grumbled that they were severely understaffed. Not something the customer wants to hear. Not a single smile from the pair of them the entire interaction. Later, I requested some toiletry items via the app. Three hours later I had to chase. A cleaner turned up at my door with the wrong items. The fire alarm went off during our stay. I trudged down several flights with elderly people struggling to descend. When we got to the bottom a laughing maintenance man said it was just a test. Why on Earth weren't guests notified? Absolutely no care or consideration. I was repeatedly sent an offer for late check out (which I wanted). I tried to book it twice, but both times it was rejected with no comment or message. Why keep sending it then? Every single interaction, staff have been so unpleasant it genuinely made me regret my booking. The frustrating thing is, Dutch people are nothing like this. It's a horrible representation of a such a great country. I hope Novotel Management read this and take it seriously.

Dear Thalia, Thank you for sharing your experience with us. We are sorry to learn about the challenges you faced, particularly with the service provided by our team. Our aim is always to offer a warm and efficient welcome to all our guests, and we regret that we did not meet this standard during your visit. Regarding the toiletry items and the fire alarm incident, please accept our sincere apologies for the inconvenience caused. We understand that clear communication is key, especially in situations involving safety procedures, and we will review our protocols to ensure guests are properly informed. Additionally, we regret any confusion regarding the late check-out offer and the lack of follow-through you experienced. We’ll be sure to reflect on your feedback internally to ensure that the issues you’ve highlighted remain isolated incidents. Nonetheless, we truly value your compliments on our reasonable pricing, great location and the comprehensive amenities available at our hotel. We strive to provide an exceptional value for our guests and are glad you appreciated these elements of your stay. We hope to have the opportunity to welcome you back in the future for a stay that truly reflects the high standards of Novotel Amsterdam Schiphol Airport. Warm regards, Mark Mosselman, General Manager

Very good but...

Tripadvisor 评级 4.0/5

pascalpierre 经 TripAdvisor 认证的评论

I booked that hotel because it's an excellent hotel by reputation and because of its proximity to the airport. Check ✔️ in and out was fast and staff friendly. Hotel is 10 minutes with bags away from hoofdoorp station on foot. You can't miss it. Room 808 was big, modern and came with coffee and fridge. There is a safe too. Carpet though was smelly...I guess that is due to lack of vacuuming. Reeked of smelly feet smell....haha. Since I always take my sheets and pillows off to help the room ladies, I was surprised in the bad way to discover old blood stains on both the mattress and duvet....ughh, Despite that not very pleasant disvovery, the hotel is perfect when in Amsterdam and willing to get quickly to schiphol. The train is the cheapest option for € 3.60 one-way and €5 with the n97 nightbus. Breakfast is served far too late for an airport hotel....

Dear Pascal, Thank you for taking the time to share your detailed feedback about your stay at Novotel Amsterdam Schiphol Airport. We are delighted that you found our hotel to be an excellent choice. It's wonderful to hear that you appreciated our efficient check-in and check-out process, as well as the friendliness of our staff. We're also pleased that you enjoyed the spaciousness and modern design of your room, along with the provided amenities such as coffee facilities, a fridge, and a safe. However, we sincerely apologize for the issues you encountered with the cleanliness of the carpet and bedding in your room. This is certainly not up to our usual high standards of cleanliness and hygiene. We take these matters very seriously and will be reviewing our housekeeping procedures to ensure such oversights do not occur in the future. Nonetheless, we're glad you found our location convenient for your travel needs. As you mentioned, our hotel is indeed just a short 10-minute walk from Hoofddorp station, making it easy for guests to access both Schiphol Airport and Amsterdam city center. We appreciate your feedback about the breakfast timing, and we'll consider adjusting our schedule to better accommodate early departures, given our proximity to the airport. We hope to have the opportunity to welcome you back for an improved experience in the future. Best regards, Mark Mosselman, General Manager

酒店位置不错，房间和装饰比较宽敞和现代化，但设施的维护有待加强

客户意见评级 3.5/5

C. L. 家庭住宿 - 所有已确认评论

酒店地理位置比较方便，设施现代化，房间比较宽敞。但是入住的时候淋浴间已经堵塞，水无法顺畅排出。另外热水温度调节旋钮也无法正常使用，导致水温不可以调整。洗手池的水龙头水温调节也很奇怪，无法达到想要的温度。

亲爱的Chengqi， 感谢您与我们分享您的体验。 我们很高兴您喜欢我们宽敞现代化的房间和装饰。我们的酒店确实致力于为客人提供舒适的住宿环境，并通过荷兰艺术、木制自行车和典型的荷兰装饰品来营造独特的荷兰体验。 然而，我们对您在淋浴设施方面遇到的问题表示歉意。对于淋浴间的堵塞和水温调节不顺畅的问题，我们深感抱歉，我们会考虑您的反馈，尽我们所能确保客房的设施保持最佳状态。此外，关于价格的波动，我们理解这可能会导致一些不便，我们会继续努力提供更加透明和一致的定价信息。同时，我们注意到您作为ALL会员未能感受到特别的认可，我们将努力改进我们的服务，确保所有会员都能感受到我们的尊重和认可。 最后，我们很高兴您赞赏我们酒店的地理位置。我们的位置确实便利，临近Schiphol Airport和Amsterdam市中心，仅数分钟的火车车程。同时，作为一家荣获荷兰酒店奖和TripAdvisor排名第一的绿色酒店，我们也一直致力于可持续发展，并为我们的客人提供便捷的交通选择。 我们期待着在不久的将来再次欢迎您光临，为您提供更加完善的体验。 最诚挚的问候， Mark Mosselman, General Manager

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其他网络用户评价我们的酒店

  • 1,345 评论 8.8/10 位置
  • 1,695 评论 7.4/10 房间
  • 1,668 评论 7.5/10 服务
  • 29 评论 8.6/10 上网
  • 794 评论 6.9/10 清洁度
  • 740 评论 8.1/10 早餐
  • 456 评论 9.5/10 氛围
  • 385 评论 8.3/10 设施

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