Mercure Hanoi la Gare 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.6/5 761 görüş

En iyi fiyat
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Mercure Hanoi la Gare - Image 1
Mercure Hanoi la Gare - Image 2
Mercure Hanoi la Gare - Image 3
Mercure Hanoi la Gare - Image 4
94 Ly Thuong Kiet Street, Cua Nam Ward, 100000 HANOI, Vietnam

Açıklama

Otel ekstraları

  • In front of Railway Station, close to ICE Exhibition Centre, French Quarter, Old Quarter

  • Ideal for both business and leisure travelers

  • Modern facilities of midle-scale international standard

  • High comfort with silent sleeping experience

  • The best of local cuisine and the largest wine selection offered at huge discounts

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Otelin konumu

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street, Cua Nam Ward
100000 HANOI
Vietnam

GPS:21.0262, 105.841778

Telefon

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Evcil hayvanlara izin verilmez
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

BRASSERIE LE PAVILLION

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.6/5  761 görüş

TripAdvisor Derecesi  4.3/5  1.459 görüş

2025 mükemmeliyet sertifikası

Nice and Comfortable

Tripadvisor puanı 5.0/5

DIA614 TripAdvisor onaylı yorum

I had a pleasant stay at the Mercure Hotel La Gare. The staff were welcoming and professional. Check-in and check-out were smooth and efficient. The room was quiet and clean. The proximity to the train station is reflected in the design on the walls, which includes wonderful pictures of trains and rail-related items. Thank you to Mr Evard and Ms Nga for their outstanding support. They kindly helped me to reschedule my stay despite the strict rate rules. I will definitely stay here again and highly recommend Mercure Hotel La Gare to anyone looking for comfort, quality service, and great hospitality.

Professional and charming hotel staff !

Tripadvisor puanı 5.0/5

AAAvoyage TripAdvisor onaylı yorum

I would like, as a loyalty member, express my gratitude for the excellent service I received during my stay. I enjoyed the finest French architecture style hotel, but above all I was impressed about the warm Vietnamese hospitality especially by receptionist Mimi. She made my stay very pleasant and comfortable. I’m looking forward to visit Mercure La Gare soon again.

Loyalty Not Appreciated

Tripadvisor puanı 3.0/5

Bluecann TripAdvisor onaylı yorum

I had stayed at this hotel exactly 6 years ago and enjoyed my stay given its location, service and recognition of loyalty. My recent stay was disappointing. The rooms not the same, the breakfast limited but what I felt the most was lack of loyalty recognition. I have been a Platinum member for many years and this year Diamond. But for the first time ever, no upgrade, no mention, it was totally ignored. So I went up and asked and I was told the hotel is full. Funny how that has never happened before in my stays across Asia, Europe and North America. I hope this hotel understands upgrade is not a freebie. It’s earned after spending literally tens of thousands of dollars.

Dear Bluecann, Thank you for taking the time to share your feedback, and most importantly, thank you for your long-standing loyalty, we truly appreciate your continued trust in Accor over the years. I am very sorry to learn that your recent experience did not reflect the recognition and appreciation you deserve. Your comments regarding the lack of acknowledgement and the absence of an upgrade are absolutely valid, and I sincerely apologize that we did not meet your expectations on this stay. While upgrade benefits are always offered whenever availability allows, we fully understand how disappointing it must have been—especially given your extensive history with Accor worldwide. Regardless of occupancy, we should have communicated more clearly, acknowledged your loyalty proactively, and ensured you felt valued from the moment you arrived. Your feedback on the room condition and breakfast variety is also well noted, and we will review these areas with our team for improvement. We are grateful for your loyalty, and deeply regret that this stay did not reflect the standards you rightfully expect. We hope to have another opportunity to welcome you back and restore your confidence in us. Sincerely, Nga Vo (Ms.) Front Office Manager

Very welcoming to Hanoi Vietnam

Tripadvisor puanı 5.0/5

perry p TripAdvisor onaylı yorum

I arrived in Hanoi late Nov 29th and the hotel across the street overbooked my reservation. I came to the Mercure Hotel and asked the girls for some help.. They found another hotel for me and much more. Linh and Tah really made me feel at home. Thank-you so much beautiful girls.

Dear Perry P, Thank you very much for your wonderful feedback and for sharing your experience with us. We are truly delighted to hear that Linh and Thao were able to assist you during an unexpected situation and help you feel at home right from the moment you arrived. Your kind words mean a lot to our team, and we will make sure to pass along your compliments to them. We are glad that we could support you and provide a warm welcome to Hanoi after the inconvenience with your original booking. It was our pleasure to help. We look forward to welcoming you back for a full stay with us in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

Quiet spot in the busy center

Tripadvisor puanı 4.0/5

BrewsMom TripAdvisor onaylı yorum

The Mercure is in a great location for walking to museums. The staff are welcoming and accommodating. Our room was quiet, beds comfortable though a little squeaky on exit. The shower was very, very slippery when wet. The breakfast buffet was lovely and included international and local choices.

Dear BrewsMom, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our central location, the warm hospitality of our team, and the variety offered at our breakfast buffet. It is also wonderful to know that you found your room quiet and the beds comfortable. We appreciate your comments regarding the squeaky bed and the slippery shower. Your feedback is extremely valuable, and we will review these points with our team to ensure improvements are made for a safer and more comfortable stay. We hope to have the pleasure of welcoming you back for an even better experience in the future. Sincerely, Nga Vo (Ms.) Front Office Manager

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Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 354 görüş 9.5/10 Konum
  • 375 görüş 7.6/10 Oda
  • 470 görüş 9.3/10 Hizmet
  • 14 görüş 5.4/10 Wifi
  • 201 görüş 6.2/10 Konfor
  • 165 görüş 8.6/10 Hijyen
  • 154 görüş 8.3/10 Kahvaltı
  • 63 görüş 5.6/10 Otel Donanımları

Hizmet sağlayıcı Trustyou

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Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.