Mercure Hanoi la Gare 4 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.5/5 421 görüş

En iyi fiyat
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Mercure Hanoi la Gare - Image 1
Mercure Hanoi la Gare - Image 2
Mercure Hanoi la Gare - Image 3
Mercure Hanoi la Gare - Image 4
94 Ly Thuong Kiet Street, Hoan Kiem District, 100000 HANOI, Vietnam

Açıklama

Otel ekstraları

  • A fine French and Vietnamese brasserie restaurant

  • "Business centre & copy/printing service available "

  • Free Wi-Fi & 24-hour room service

  • Located 3 minutes from railway station

  • "A range of 4-star quality facilities "

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Otelin konumu

Mercure Hanoi la Gare

94 Ly Thuong Kiet Street, Hoan Kiem District
100000 HANOI
Vietnam

GPS:21.026066, 105.841901

Telefon
Faks +84 24 3944 8317

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

BRASSERIE LE PAVILLION

Modern, bright and stylish, Brasserie Le Pavillion boasts an innovative wine list and delicious menu featuring a range of Vietnamese and international specialties. It features a unique garden area which offers a tranquil oasis in the heart of the city.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.5/5  421 görüş

TripAdvisor Derecesi  4.0/5  1.419 görüş

2023 mükemmeliyet sertifikası

They justify insects on the breakfast spread

Tripadvisor puanı 1.0/5

AshishDehade TripAdvisor onaylı yorum

First and foremost, I want to compliment an absolutely terrific part of the Mercure, La Gare, Hanoi team: Linh! She is outstanding. Always smiling, often working alone catering to multiple guests in the restaurant. She is terrific. Well, the good things end there. - There are insects and fruit flies flying and sitting on the breakfast spread. I brought it up... but there was silence. When I pursued it over 4 days, the manager ultimately had an excuse. She said: Its moisture in the air. Unbelievable and unacceptable. Clearly, terrible hygiene. Mercure didn't seem to care at all. If you fall sick, your problem! - The kitchen seems to have some kind of quota on extra-sauce! I asked for Plum sauce on my grilled chicken - and I was told that they can't serve extra sauce, beyond what came with the first serving! A clear - no. - A server actually gave looks when we asked for water with ice. - While checking out, I had to explain that I had to ask for a laundry bag to give my laundry - and the clothes were brought back in a plastic bag. Why did I need to give the explanation: because the front desk lady demanded why our room did not have a laundry bag when we checked out!

Excellent soundproofing, double set of windows that worked.

Tripadvisor puanı 4.0/5

Shane S TripAdvisor onaylı yorum

We were upgraded due to our Accor membership and enjoyed a large spacious room with late checkout. The bed was very comfortable, and the 8th floor looked like it had been freshly renovated. We walked our bags from the hotel (about 300m) to the train station to take the overnight luxury train to Sapa ( horrendous, see my separate review). We only stayed one night and would stay again if in the area.

Fantastic!

Tripadvisor puanı 5.0/5

gersonn978 TripAdvisor onaylı yorum

The Mercury Hotel in Vietnam exceeded all my expectations! The location was absolutely perfect, offering easy access to all the must-see attractions. What truly made my stay exceptional was the incredibly attentive and friendly staff. They went above and beyond to ensure I had everything I needed, making me feel truly welcome. I can't wait to visit again!

Lots of singular reviews, I’d be wary….

Tripadvisor puanı 2.0/5

Lazylemon Couples - TripAdvisor onaylı yorum

Booked through British Airways as one of their Chosen accommodation places . I think it must have been a while since they were quality checked . We tried to up grade on BA ‘s web pages and also on the hotel’s site but could not find a way to do this . Our Daughter joined us for a few days and couldn’t even get her self a room on the hotels site , on arrival , we found plenty of rooms available but the up grade price was collosial . And There was plenty of rooms our daughter could have had , she booked in around the corner , to be near to us . Any way , slept reasonably well and just used the hotel as a quick stop over in the city. We Dined out . Lobby bar was the Usual hotel cut , service charge for 2 of the most frothy small beers made the total very expensive. Door jockeys had a smile , and had great local knowledge. Would we stay again .. No Handy for the train Station. Sum of the parts didn’t add up for us .

Dear Lazylemon, Thank you for taking the time to provide feedback on your stay at Mercure Hanoi La Gare. We are sorry to hear that some areas of your stay did not meet your expectations. We understand how important it is for guests to have an enjoyable stay with us; therefore, we take all feedback seriously and will continue working hard towards ensuring all guest experiences meet or exceed expectations going forward. Again, thank you for sharing your valuable feedback with us and we hope this experience has not deterred you from considering future stays with us at Mercure Hanoi La Gare. Best Regards, Nga Vo (Ms.) Front Office Manager

Exceptional staff and lovely hotel

Tripadvisor puanı 5.0/5

hasans86 TripAdvisor onaylı yorum

Lovely hotel and excellent staff throughout the Hanoi hotel. Thank you to all the helpful staff at breakfast, and in particular, all thr Reception staff, Bach, Ly, Thao, Minh, Daf, Ngyay Nhoc, as well front door Haan and Nang. The team were so freindly and helpful. Bach in particular with his great knowledge of the city was always able to advise on the best spots and places to go. My biggest regret was not being able to tip the key staff as I ran out of enough currency on the last day!

Dear hasans86, Thank you so much for taking the time to share your positive experience with us at Mercure Hanoi la Gare. We are very pleased you had a great stay and found our service to be friendly and helpful, especially our team members. We strive to make our guests’ visits enjoyable and memorable, and it’s wonderful to see that we achieved that with your stay. We look forward to welcoming you back in the near future. Nga Vo (Ms.) Front Office Manager

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Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 207 görüş 9.5/10 Konum
  • 262 görüş 7.8/10 Oda
  • 395 görüş 9.5/10 Hizmet
  • 10 görüş 8/10 Wifi
  • 131 görüş 9.4/10 Hijyen
  • 121 görüş 8.4/10 Kahvaltı
  • 110 görüş 5.9/10 Konfor
  • 40 görüş 3.9/10 Otel Donanımları

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Hanoi şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (KDV ve turizm vergisi dahil) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.