Novotel London Brentford 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.4/5 รีวิว 1,221 รายการ

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Novotel London Brentford - Image 1
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Great West Road, TW80GP BRENTFORD, สหราชอาณาจักร

รายละเอียด

ความพิเศษของโรงแรม

  • Spacious modern hotel with parking in the heart of West London

  • Relax in the gym, heated indoor pool and stylish sanarium

  • Enjoy excellent international cuisine and British classics

  • Discover world-famous attractions like Kew Gardens

  • Flexible West London meeting rooms for events and functions

ที่พักของเรา

สถานที่ตั้งโรงแรม

Novotel London Brentford

Great West Road
TW80GP BRENTFORD
สหราชอาณาจักร

พิกัด:51.491003, -0.302124

โทรศัพท์
แฟกซ์ +44 20 3693 1810

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • ยินดีต้อนรับสัตว์เลี้ยง
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

GOURMET BAR & RESTAURANT

Serving a menu of international dishes and homegrown classics, our hotel restaurant in Brentford caters to every taste. From sharing Indian to Asian noodles, Thai curries to gourmet burgers, moreish cheesecake to exotic fruit salad, we've got you covered.

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.4/5  รีวิว 1,221 รายการ

เรทติ้งบน TripAdvisor  4.3/5  รีวิว 1,501 รายการ

Certificate of excellence ปี 2025

Lovely stay but a little disappointed

คะแนนจาก Tripadvisor 4.0/5

Heleners รีวิวที่ได้รับการรับรองจาก TripAdvisor

I love this hotel but a little disappointed this year. Stain on sofa which I’m sure could have been cleaned. Stain on carpet. Just doesn’t feel as clean as it could be. Despite that, it’s quiet and comfortable.

Comfortable rooms, super staff, best all round hotel in the area.

คะแนนจาก Tripadvisor 5.0/5

Geedubyafromdorset รีวิวที่ได้รับการรับรองจาก TripAdvisor

I've stayed here several times when going to matches at Brentford FC, about 15 minutes walk away. I've always been impressed by the helpfulness and courtesy of the staff, both at reception and in the bar/restaurant. Rooms are comfortable and quiet - dont be put off by the proximity of the motorway! The restaurant food is good and fairly priced, though breakfast is a bit on the pricy side. The pool is good to have, although best avoid times when children are likely to be staying. Room prices vary a lot depending on demand, but can be a real bargain at off peak times, especially with the member discount. They certainly compare favourably with nearby budget hotels, which are simply no comparison when it comes to quality.

Dear Geedubyafromdorset, Thank you for sharing such a positive review following your most recent stay with us. We’re delighted to hear that you continue to choose to stay with us when attending Brentford FC matches and that our location, comfort, and team consistently meet your expectations. Your kind comments about our reception and bar/restaurant teams were shared with them and they were pleased to know that their helpfulness and courtesy made such a lasting impression. We’re also glad you enjoy the quiet rooms, restaurant offerings, and pool facilities. We appreciate your feedback regarding breakfast pricing and pool usage at busier family times; comments like these are invaluable as we continually review how we can enhance our guest experience. It’s also great to hear that our off-peak rates and member discounts offer good value compared to nearby options. We truly value your loyalty and look forward to welcoming you back again very soon for another enjoyable stay. Kind regards, Terence

Unclear car parking information

คะแนนจาก Tripadvisor 3.0/5

Aigul G รีวิวที่ได้รับการรับรองจาก TripAdvisor

it’s not my first time with Novotel. The room met expectations, with no surprises, but two issues ruined the experience. First, the hotel website states there are 70 underground parking spaces for £15, but that’s all. I chose to drive to London and entered the postcode. When I arrived at the underground parking, signage was unclear. I assumed that any bay could be used for parking. However, you need to find a bay marked with “H”; otherwise, you’ll receive a PCN ticket immediately. I showed this poor parking information to the reception staff, who admitted that several customers had faced the same issue. I wonder why clearer instructions couldn’t be provided, especially about locating specific bays. It's so easy. The second issue happened the next day at the swimming pool. While swimming, my daughter noticed a poo at the bottom of the pool. The day manager was not very helpful. he nearly shrugged his shoulders. I was do surprised. I know it's not the staff's fault that some guests think it's ok to leave their faeces in the swimming pool but you expect that manager will be more proactive.

Dear Aigul G, Thank you for taking the time to share your feedback and for choosing to stay with us again. While we are pleased to hear that your room met your expectations, we are sorry that two issues detracted from your overall experience. Please accept our sincere apologies for not providing clearer information regarding our underground parking. The information provided online, approaching the hotel, in the car park lift lobby, reception desk and digital display in main lobby are still falling short of informing some of our guests that only bays marked with an “H” are designated for hotel guests. We regret the frustration and inconvenience this caused, particularly as you were not the only guest affected. Your comments have been taken onboard so we continue to review our on-site signage to provide even clearer guidance moving forward. We are also concerned to learn about your experience in the swimming pool. While incidents of this nature can unfortunately occur, I am surprised to read of the reported response you received from the duty manager. To my knowledge the pool was immediately closed as soon the incident was reported and only opened the next morning after the object was removed and the pool and surrounding area sanitized overnight. Please accept our apologies for the apparent lack of proactivity you experienced at the time. Please be assured that this matter was addressed including the dissatisfied guests as a result of us closing the pool until maintenance and housekeeping resolved the issue. We truly value your loyalty to Novotel and appreciate your honest feedback, as it helps us identify areas where we con continue to improve. We hope you will consider giving us the opportunity to restore your confidence in a future stay. Thanks again and kind regards, Terence

AMAZING!

คะแนนจาก Tripadvisor 5.0/5

DonJam80 รีวิวที่ได้รับการรับรองจาก TripAdvisor

We stayed at the hotel for one night as we watched the England v New Zealand Rugby match (what a game)! The location compared to Twickenham was great and the taxi from the hotel was very competitive. The team are amazing, very attentive, friendly and always willing to help. The F&B area was really funky, we enjoyed a nice drink in the comfy chairs when we came back from the game and enjoyed a lavish breakfast was amazing. We checked out the lovely pool but didn't get chance to use it, next time. We will definitely be back again and for longer next time.

Dear Donna, Thank you so much for your AMAZING review! We’re absolutely thrilled to hear that you had such a fantastic stay with us while attending the England v New Zealand match. It’s wonderful to know that our location worked well for getting to Twickenham and that you found the taxi options convenient and good value. Your kind words about our team truly mean a lot; we pride ourselves on being attentive, friendly, and always happy to help, so your feedback was pleasantly received by them. We’re delighted you enjoyed the atmosphere in our F&B area, relaxed with a drink after the match, and started the day with a lavish breakfast. Hopefully next time you’ll have the chance to fully enjoy the pool as well! We’re very much looking forward to welcoming you back again — and for a longer stay next time. Kind regards, Terence

Poor follow-up from management spoiled an otherwise decent stay

คะแนนจาก Tripadvisor 2.0/5

nzflyboy รีวิวที่ได้รับการรับรองจาก TripAdvisor

We stayed at Novotel London Brentford for a week. The hotel was clean enough and the rooms comfortable, but our stay was repeatedly disrupted by a hot-water problem. We reported it several times and were told three times that it had been fixed, yet even after fifteen minutes the shower still ran cold. Returning later, we found the TV didn’t work either. To the night staff’s credit, they moved us to another room at about 10 p.m., which finally had hot water. They were courteous and professional, but having to pack up and move mid-stay was hardly ideal. We asked several times for the manager to contact us, both to praise the staff who helped us and to discuss the issue. We even said he could either come and speak with us—or read a rather snotty review online, which his bosses might not appreciate. Unfortunately, we never heard from him. The hotel’s location is remote, about a 15-minute walk to Brentford or Kew Bridge stations and near enough to the motorway to notice traffic noise. We wouldn’t stay again.

Dear nzflyboy, Thank you for your detailed feedback following your recent week-long stay with us. While we are pleased to know that you found our rooms comfortable and our night staff courteous and professional, we are truly sorry to learn about the repeated hot-water issue and the inconvenience caused by having to relocate rooms during your stay. Please accept our sincere apologies for the disruption this caused, as well as for the technical difficulties you experienced with the television. This does not reflect the level of comfort and reliability we aim to provide. We are concerned to hear that, your numerous interactions with the Front Office Manager fell short of the management interaction you expected during your stay. We understand your disappointment, and once again apologise for the shortfall, which we have since addressed with you directly. Your feedback regarding the hotel’s location and environment is also appreciated, and we will take your comments into account as we continue to refine the experience we offer our guests. We value your recognition of the staff members who assisted you, and shared with them your praise. While we regret that this experience has influenced your decision not to return, we hope that in the future you may reconsider and allow us the opportunity to provide you with a fully enjoyable stay. Kind regards, Terence

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