Novotel London Brentford 4 estrellas

Nota de clientes de Avis (Clasificación de ALL) 4.3/5 1.393 opiniones

Novotel London Brentford - Image 1
Novotel London Brentford - Image 2
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Descripción

Extras del hotel

  • Green Key Certified hotel

  • Indoor heated pool, sauna and fitness centre

  • 7 meeting rooms with top-quality facilities to cater for up to 64 guests.

  • Easy access to central London by rail/tube & 15 minutes from Brentford Gtech Community Stadium

  • 4 EV charging stations

Nuestros alojamientos

Reservar este hotel
Habitación 1

Localización del hotel

Novotel London Brentford

Great West Road
TW80GP BRENTFORD
Reino Unido

GPS:51.491003, -0.302124

Acceso y transporte

Servicios hoteleros

Registro a partir de - Salida hasta

En las instalaciones
  • Piscina
  • Aparcamiento
  • Se aceptan mascotas
  • Restaurante
  • Accesible para silla de ruedas
  • Gimnasio
  • Wifi
  • Desayuno
  • Bar
  • Salas de reunión
  • Instalaciones libres de humos
  • Servicio de habitaciones

RESTAURANT

Nuestro menú toma como inspiración sabores de todo el mundo con una amplia y cuidada selección de platos regionales. Tanto si deseas una hamburguesa de genuina ternera británica como un salmón de miso japonés, podemos ofrecerte justo lo que te apetezca.

Valoraciones de nuestros huéspedes

Valoraciones de nuestros huéspedes

Valoraciones 100% certificadas de huéspedes que verdaderamente se alojaron con nosotros

Más información

Clasificación de ALL  4.3/5  1.393 opiniones

Valoración de TripAdvisor  4.5/5  1.463 opiniones

Buena ubicación

Nota de clientes de Avis 4.5/5

Jorge Familias - Comentarios confirmados ALL

Dear Jorge C., We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Swiston Antao Front Office Manager Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…804 | sw… I www.accorhotels.com

Moderno, limpio y agradable, aunque algo lejos del centro en autobús

Nota de clientes de Avis 4.0/5

Taf Familias - Comentarios confirmados ALL

Dear Gustavo B., We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In the same breath, I would like to mention we do have staff that speak Spanish, French, Arabic, Hindi, Konkani, Russian, Greek, Italian and are available to speak to, upon guest request. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Swiston Antao Front Office Manager Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…804 | sw… I www.accorhotels.com

Nota de clientes de Avis 4.0/5

Anónimo Familias - Comentarios confirmados ALL

Dear Isabel O., We very much appreciate your comments regarding your stay at the Novotel London Brentford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I regret the shortfalls you experienced which were promptly resolved by our team and I thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Swiston Antao Front Office Manager Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…804 | sw… I www.accorhotels.com

Decepción con las instalaciones que ofertan

Nota de clientes de Avis 2.0/5

Miguel Familias - Comentarios confirmados ALL

Dear Miguel M., Thank you for taking the time to share your feedback about your recent stay with us. I sincerely apologize for the inconvenience you experienced due to the pool being closed during your visit. I understand how disappointing this must have been, especially since the pool was a key factor in choosing our hotel. Please know that the extended closure was due to unforeseen maintenance issues, and we did our best to resolve them as quickly as possible. I'm sorry that this situation was not communicated to you more accurately and that you were given incorrect information about the pool's availability. We value your feedback and will use it to improve our communication and service. As a gesture of goodwill, I would like to offer you a 20% refund on your last stay and additionally a 20% off for your next stay with us. This offer is valid for 6 months from the date of this email. This offer is valid only on the Best Available Rate of the day and when you are ready to make the booking, kindly get in touch directly with me and I shall apply this offer to your booking. I hope this will give us the opportunity to provide you with the experience you originally hoped for. Please feel free to reach out to me directly if you have any further concerns or if there's anything else we can do for you. Once again, I apologize for the inconvenience and thank you for bringing this to our attention. Sincerely, Swiston Antao I Front Office Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…804 | sw… I www.accorhotels.com

problema con la limpieza y el estado de la habitación

Nota de clientes de Avis 1.0/5

Arantxa Familias - Comentarios confirmados ALL

Dear Arantxa S., Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I sincerely apologize for the issues you encountered, particularly with the cleaning of your room and the subsequent handling of your complaint. Please know that this is not the standard of service we strive to provide. Your experience, as described, is far below our expectations, and I am truly sorry for the inconvenience and frustration this caused you. The cleanliness of our rooms is a top priority, and I apologize that this was not reflected during your stay. Additionally, I regret that our response to your concerns was inadequate and that the follow-up communication from myself was delayed. I have already addressed these concerns with our housekeeping and front desk teams to ensure that this does not happen again. Your feedback will help us improve our services and avoid similar situations in the future. To make amends, I would like to offer you 20% off on your next stay with us. This offer is valid for 6 months from the date of this email. This offer is valid only on the Best Available Rate of the day and when you are ready to make the booking, kindly get in touch directly with me and I shall apply this offer to your booking. I hope you will give us another opportunity to provide you with the exceptional service that we are known for. Please feel free to reach out to me directly if there is anything else I can do to assist you. Once again, I apologize for the inconvenience you experienced and appreciate your understanding. Sincerely, Swiston Antao I Front Office Manager I Novotel London Brentford I Great West Road I Brentford TW8 0GP +4…804 | sw… I www.accorhotels.com

En colaboración con TripAdvisor

Calificaciones de nuestro hotel de usuarios de otras webs

  • 597 opiniones 7.6/10 Ubicación
  • 1.175 opiniones 7.5/10 Habitación
  • 1.216 opiniones 7.9/10 Servicio
  • 22 opiniones 6.4/10 Internet
  • 581 opiniones 8.4/10 Limpieza
  • 435 opiniones 7.7/10 Desayuno
  • 338 opiniones 7.8/10 Piscina
  • 279 opiniones 5.4/10 Relación Calidad/Precio

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