ノボテルニューデリーシティセンター 5 つ星

Dear Mr. K., Thank you for taking the time to share your feedback following your recent stay at Novotel New Delhi City Centre. We are pleased to know that you found our facilities new, clean, and comfortable, and that our concierge team contributed positively to your experience. Your appreciation for the cleanliness of the hotel and our sustainability efforts is truly encouraging. At the same time, we regret that certain aspects of your stay did not fully meet your expectations. We have noted your feedback regarding the breakfast experience, particularly the availability of the full breakfast offering during the early hours, as well as your comments on Wi-Fi connectivity and support for connecting multiple devices. We also appreciate your suggestion regarding enhanced IT support, which has been shared with the relevant teams for review and improvement. Your feedback is invaluable in helping us enhance the guest experience, and we sincerely hope to have the opportunity to welcome you back for a more seamless and satisfying stay in the future. Warm regards, Saumitra Chaturvedi General Manager

Dear Mr. Wada, Thank you for sharing your detailed feedback. We are pleased to know that you found our location convenient, the room comfortable, and enjoyed the breakfast buffet. At the same time, we sincerely regret the inconveniences you experienced. Please accept our apologies for the lack of follow-up on your eSIM request, as well as for not informing you about the room cleaning system during check-in. We have noted this and will ensure better communication with our guests going forward. We also regret the issue you faced with the in-room refrigerator, especially considering the weather conditions. This has been shared with our engineering team for immediate review and corrective action. Your feedback is valuable in helping us improve, and we truly appreciate you bringing these points to our attention. We look forward to welcoming you again for a smoother and more comfortable experience at Novotel New Delhi City Centre. Warm regards, Saumitra Chaturvedi General Manager

Dear Ms. K., Thank you for taking the time to share such a detailed and thoughtful review of your stay at Novotel New Delhi City Centre. We are truly grateful for your kind words and for awarding us a perfect score across all aspects of your experience. It is wonderful to know that you found your room well-appointed and comfortable for a business stay, from the carpeting and workspace to the convenient power points and bathroom amenities. We are also pleased that our breakfast selection, including the variety of curries, baked items, and vegetables, met your expectations and added positively to your daily routine. Your appreciation of our dining options, including the rooftop bar, and your recognition of our team’s attentiveness and professionalism are especially encouraging. Our Heartists take great pride in ensuring guest comfort, and your feedback reinforces their commitment to thoughtful service. We value your constructive note regarding the importance of ongoing maintenance and cleanliness, particularly as a newly opened hotel, and please be assured that this remains a key focus for our team. Thank you once again for your recommendation. We look forward to welcoming you back on your next visit to New Delhi. Warm regards, Saumitra Chaturvedi General Manager

Dear Ms. N., Thank you very much for sharing such a heartfelt review. We are delighted to know that you had a clean and comfortable stay and that our team could be of assistance during your travel situation. Your kind words about the front desk and other team members are deeply appreciated and have been shared with them. It is always our goal to ensure every guest feels cared for and supported throughout their stay. We are truly grateful for your recognition and look forward to welcoming you and your family back to Novotel New Delhi City Centre on your next visit to India. Warm regards, Saumitra Chaturvedi General Manager