Mercure Resort Hunter Valley Gardens 4,5 gwiazdki

Having completed my review out of absolute frustration, I am now happy to report that my points have been correctly deducted and my credit card reversed. Thank you Julie and Karen. Apart from the points experience, I made it clear that we had been very happy with our stay. Our room was lovely and had been refurbished, the gardens very impressive, our meals at Elegant restaurant were superb and all the staff we met were lovely. Pool was very welcoming. Location in the Hunter Valley just perfect and there were enough Vineyards close by to keep you busy. Would be equally as nice in Winter with the spa pool too.

Apart from the bed being clean and comfortable, which I guess is the main thing my room 102 was still living in the 1990’s even had the original curtains and dark brown furniture that wouldn’t have looked out of place in my grandmothers house. As another guest commented my bathroom sink drain was blocked also and smelt horrible. The resort itself would have been something in its heyday but its now dark and dingy. The upside is it’s close to the vineyards, hunter valley gardens and Harrigans Irish Pub.

We were in a room with damaged paint work and curtains and not one coat hanger. Management didn’t see this as a problem and another guest suggested a trip to Bunnings. Meanwhile, friends were upgraded to a suite that was fabulous, definitely 4-5 stars.

Stayed here with family for a night while going on a wine tour in Hunter Valley. The hotel itself is OK, the restaurant and breakfast was good, nice service. The rooms are somewhat dated and could do with an upgrade. The worst part, is the location of the rooms, all with outside corridors which were quite dirty and various insects and such on the floors. It gave the hotel a cheap motel feeling.

There is a certain level of expectation for a room rate of $289 per night Positives: Good location, friendly staff, great pool area Negatives: Very small & uncomfortable double beds. I am 175cm tall & my hubby is 185cm, average sized and our feet were hanging off the end of the bed. The mattress was hard and uncomfortable so not a nice sleep. Not too bad for 2 kids sharing but not adults. I recently stayed at a Rydges Hotel (lower nightly room rate but they had the best mattresses, hence a good nights rest and no aching back the next morning). Also the room is very dark & dated, scuff marks on the walls & bathroom cabinetry damaged. Shampoo ran out after 1 shower. Also the verandas and stairs need a good clean, not very welcoming. So overall quite disappointed with the value for money. Having just read through other reviews I’m now wondering if we will be refunded our $10 credit card hold. So note to self, read the reviews before booking