Mercure Hunter Valley Gardens 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.3/5 1,703 件のレビュー

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Mercure Hunter Valley Gardens - Image 1
Mercure Hunter Valley Gardens - Image 2
Mercure Hunter Valley Gardens - Image 3
Mercure Hunter Valley Gardens - Image 4
Cnr Broke and MacDonald Road, 2320 POKOLBIN, オーストラリア

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ホテル所在地

Mercure Hunter Valley Gardens

Cnr Broke and MacDonald Road
2320 POKOLBIN
オーストラリア

GPS:-32.772691, 151.300447

電話番号
ファックス +61 2 4998 7710

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

ELEMENTS BAR & DINING

The name éléments is derived from the natural elements of fire, water and earth, components that resonate with the Hunter Valley region and are reflected in the entire restaurant experience.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.3/5  1,703 件のレビュー

トリップアドバイザーの評価  3.9/5  1,269 件のレビュー

Very Dirty Rooms-No what you would expect from a 4+ star hotel

トリップアドバイザーの評価 1.0/5

J_Eats トリップアドバイザー認証口コミ

This hotel has a 4 and a half star rating so we were expecting a clean, comfortable hotel with good facilities. Unfortunately, this was not the case. The rooms were run down and in need of maintenance e.g. holes in insect screens. They were also disgustingly dirty. Only the center of the room was vacuumed. There was lots of dirt and dust on the shelves and bathroom accessories (see photos). Not only that, there were lots of live and dead insects (especially woodlice) all around the edge of the room (see photos). It was obvious that they had been there for a long time. I spoke to the receptionist twice and she promised that the room would be cleaned correctly but nothing happened. My family member was in another room and they had exactly the same situation with dead insects. On a positive note, the bed was very comfortable.

Highly recommended for a relaxing stay

トリップアドバイザーの評価 5.0/5

Margaret-P1985 トリップアドバイザー認証口コミ

Mercure Hunter Valley was the ideal spot for our short wine country escape, a perfect location with top wineries within an easy drive and the stunning Hunter Valley Gardens an easy ten minutes walk away. The spacious rooms were clean and comfortable and all the staff were friendly and helpful. We had a delicious dinner at Elements... the on-site restaurant and the buffet breakfast offered plenty of choice. Highly recommended for a relaxing stay with easy access to the best the Hunter Valley has to offer.

お客さまの声 2.0/5

Yukiyo T. カップル - 確認済みレビュー すべて

好立地だけどお部屋のメンテナンスが悪い。•ワードローブにハンガーが全くかかっていなかった。 •通常両サイドに置かれていると思われるベッドサイドの電気スタンドが片側一つしかなかった。→ハンガーを持ってきてもらった際にスタッフにもう一つ電気スタンドを持ってきて欲しいとリクエストしたが、対応すると返事をされたけどその後全く対応されなかった。 ・フロントスタッフとレストランスタッフのマナーが悪い人といい人の差が激しい。いい人に当たると良いが、悪い人に当たると対応が雑過ぎ。 今回リゾートホテル4.5☆、ALL4.25/5の評価を信じて宿泊しましたが、その評価に値するホテルではなくてとても残念でした。

Very disappointed

トリップアドバイザーの評価 1.0/5

Diana C Friends getaway - トリップアドバイザー認証口コミ

First problem was understaffed and we waited so long in the restaurant to be given menus , then another long wait for our orders to be taken . One overwhelmed lady was trying to do it all . Our wine arrived after we finished our meal so we sent it back Secondly after we got home I realised my husband had left 2 brand new business shirts in the closet of our room so I calked the hotel where a girl On reception said she would check and call back . I waited 2 days without any response and rang again . Once again a girl said she would check and call back It took 4 phone calls to be told that there was nothing reported by housekeeping which I find very suspicious. Seems honesty in the staff employees is questionable because they would have been obviously good quality new shirts and not thrown out . Someone has taken them . The attitude of reception staff was lacklustre . Will not stay in a Mecure again

Very disappointed

トリップアドバイザーの評価 1.0/5

Diana C トリップアドバイザー認証口コミ

We stayed for 2 nights with friends to celebrate our wedding anniversary Firstly the restaurant was understaffed and we waited for nearly half an hour for our orders to be taken and then they eventually remembered to bring our wine after the meal was over Secondly my husband accidentally left 2 almost new business shirts in the cupboard when we departed I rang the next morning and a lady on reception said she would check and get back to me 2 days later I rang again and was once again told they would check and ring back On the 4 th call I was told that housekeeping had not found anything . I find that hard to believe and very disappointed in the integrity of the staff .

との提携 TripAdvisor

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