Novotel Kolkata - Hotel & Residences 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.2/5 1,673 أراء

نضمن لكأفضل سعر
Novotel Kolkata - Hotel & Residences - Image 1
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Novotel Kolkata - Hotel & Residences - Image 4
Action Area 1C, New Town Rajarhat, CF Block Action Area 1, 700156 KOLKATA, India

الوصف

خدمات الفندق الإضافية

  • 293 Rooms & Suites, & 47 Pet Friendly Residence Apartments, with 4 experiential dining outlets

  • Located only 20 minutes away from Netaji Subhash Chandra Bose International Airport

  • Located in proximity to leading commercial & IT- business hubs in the city.

  • 30,000 sq. ft. of events, weddings & meeting space-indoor & outdoor

  • Access to recreational facilities- swimming pool, fitness centre and spa

الإقامات المتوفرة لدينا

موقع الفندق

Novotel Kolkata - Hotel & Residences

Action Area 1C, New Town Rajarhat, CF Block Action Area 1
700156 KOLKATA
India

نظام تحديد المواقع العالمي (GPS):22.579605, 88.461421

الهاتف
فاكس +91 33 4032 3334

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • نرحب بالحيوانات
  • خدمة نقل بالحافلة
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.2/5  1,673 أراء

تقييم TripAdvisor  4.5/5  2,757 أراء

2024 شهادة تميّز

Good times at Novotel.

ملاحظة Tripadvisor 5.0/5

DayTrip06787502355 تقييم TripAdvisor المعتمد

I recently had the pleasure of staying at the Novotel kolkata and was thoroughly impressed. From the moment I arrived, I was greeted with warm hospitality and efficient service. The hotel itself is modern and stylish, with well-appointed

Worst Stay and Experience

ملاحظة Tripadvisor 1.0/5

darpan98 المسافرون بغاية العمل - تقييم TripAdvisor المعتمد

This has been my worst experience at any Novotel property to date, and it is deeply disappointing given the brand’s usual standards. 1. Bellboy Negligence: Upon arrival, the bellboy forgot one of my bags in the cab and only removed two out of three. I was fortunate that the cab driver, on his own initiative, returned the bag to me at the check-in counter. Despite this, the bellboy was inattentive and left my luggage next to the scanner instead of bringing it into the lobby as is customary. 2. Room Hygiene Issues: The state of the room was shocking and unacceptable. The WC toilet bowl was filthy upon entry, as were the chairs and carpets. Such unhygienic conditions are inexcusable and reflect poorly on your housekeeping standards. Infact the passage of the floor and lift were in absolute run down conditions. 3. Inadequate Response to Complaint: After reporting these issues, I requested the Duty Manager to escalate the matter to a Senior Manager. Instead, a housekeeping supervisor, dressed in an unkempt and dirty uniform, was sent to assess the situation. This response lacked professionalism and further compounded my frustration. To make matters worse, after sending three detailed emails regarding my complaints, the replies I received were dismissive and failed to address the seriousness of the situation. Novotel should either get the property audited ( as they are terribly failing) or remove their name out of this hotel

Dear Mr. Mehta, Greetings from Novotel Kolkata Hotel & Residences! Thank you for sharing your feedback about your recent stay on TripAdvisor platform and my colleague- Rana Chetia, Rooms Division Manager. We sincerely regret that your experience fell short of the high standards we strive to maintain at Novotel Kolkata. Regarding the issues you encountered, I sincerely apologize for the lapse in service during your arrival, the unacceptable condition of your room, and the delay in addressing your concerns. These instances are not representative of the hospitality we aim to provide. As mentioned by my colleague over the call, immediate steps have been taken to enhance staff training, strengthen housekeeping audits, and improve our response process to ensure such oversights do not recur. My colleague Rana Chetia, Rooms Division Manager will be directly in touch with you to assist you with future arrangements of your stay at the hotel, so we may have the opportunity to regain your trust and demonstrate the exceptional service we are committed to delivering. Once again, we sincerely apologize for the inconvenience caused and hope to welcome you back for a much-improved experience. Best regards, Arjun Kaggallu General Manager

Favourite hotel

ملاحظة Tripadvisor 5.0/5

okktoday Solo travel - تقييم TripAdvisor المعتمد

Very good experience stay at Kolkata Novotel for a two days "marathon parties". Breakfast was good and place is convenient, a shopping mall Axis is just besides it. Service staffs very attentive and helpful. My favourite hotel stay, Novotel!

Dear Valued Guest, Greetings from Novotel Kolkata Hotel & Residences! Thank you for sharing your wonderful review of your recent stay at Novotel Kolkata Hotel & Residences. It is truly heart-warming to know that we are your favourite hotel and that your two-day "marathon parties" with us were enjoyable! I’m delighted that you found our breakfast offerings satisfying and appreciated the convenience of our location near Axis Mall. Your kind words about our attentive and helpful service team mean a lot to us, as we constantly strive to create memorable experiences for our guests. We look forward to welcoming you back to your favourite hotel soon for more delightful moments. Please do not hesitate to reach out if there’s anything we can assist you with for your next visit. Warm Regards Arjun Kaggallu General Manager

Rooms are more than clean. It's so great to find this comfort. You feel like home.

ملاحظة Tripadvisor 5.0/5

Gerald W تقييم TripAdvisor المعتمد

Service is perfect. Burhanuddin is very helpful and he made our room always cleaned. A real pleasure for our 2 weeks stay. I recommend this hotel for the quality of its services. Rooms are more than clean. It's so great to find this comfort. You feel like home.

Dear Valued Guest, Greetings from Novotel Kolkata Hotel & Residences! Thank you for sharing your heart-warming review of your recent two-week stay at Novotel Kolkata Hotel & Residences. We are delighted to hear that you found our rooms exceptionally clean and comfortable, making you feel at home. Your special mention of Burhanuddin for his dedicated service and attention to detail is truly appreciated, and I will ensure that your kind words are shared with him and our housekeeping team. They take immense pride in providing a clean and welcoming environment for our guests. We are also grateful for your recommendation and are thrilled to know that you were impressed with the quality of our services. It was an absolute pleasure hosting you, and we look forward to welcoming you back for another delightful stay. Warm Regards Arjun Kaggallu General Manager

Awesome experience, looking forward to more

ملاحظة Tripadvisor 5.0/5

gautham g تقييم TripAdvisor المعتمد

I am absolutely satisfied with the services provided by the staff of Novotel kolkata site Specifically would like the mention the service provided by a particular employee, his name is Burhanuddin Very courteous, polite n prompt in helping guests. This is very good customer service

Dear Valued Guest, Greetings from Novotel Kolkata Hotel & Residences! Thank you for sharing your wonderful review of your recent stay at Novotel Kolkata Hotel & Residences. We are thrilled to know that you had an awesome experience and that our services met your expectations. Your kind words about Burhanuddin’s courteous and prompt assistance are greatly appreciated. He embodies the spirit of heartfelt hospitality we strive to deliver, and I will personally ensure that your praise is conveyed to him. We are delighted to have made your stay memorable and look forward to welcoming you back for more exceptional experiences in the future. Warm Regards Arjun Kaggallu General Manager

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 745 أراء 9.6/10 الموقع
  • 2,685 أراء 8.8/10 الغرفة
  • 6,810 أراء 9.2/10 الخدمة
  • 61 أراء 8.3/10 إنترنت
  • 1,038 أراء 8.6/10 مستوى النظافة
  • 624 أراء 8/10 الإفطار
  • 186 أراء 8.8/10 حمام سباحة
  • 42 أراء 8.9/10 مشروبات

مشغّل بواسطة Trustyou

منشآتنا الأخرى القريبة

ibis Kolkata Rajarhat 3 نجوم

ملاحظة أراء العملاء (رأي ALL) 3.9/5 (589 أراء)

عند m 212

الاطلاع على الفندق
جميع فنادقنا في Kolkata

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.