Pesan informasi

Mercure Pontianak City Center bintang 4

Catatan tamu Avis 4.4/5 5.232 ulasan

Hotel yang disetujui ALLSAFE

Pesan hotel ini
Kamar 1

Jaminan Harga Terbaik

Bagaimana itu bekerja?
+ 13 Layanan

Keistimewaan hotel

  • IMac Corner and Free Wi-Fi

  • Covered parking

  • Great Facilities : LCD Information, Swimming pool & Fitness Centre

  • 1 hotel restaurant and lobby lounge

Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).

Layanan di hotel dan sekitarnya

Check-in dari 14h00

Check out sampai 12h00

Layanan berbayar

Informasi layanan dan informasi praktis
  • WIFI/Akses Internet
  • Tempat Parkir
  • Akses kursi roda
  • Permintaan titip anak
  • Memiliki penyejuk ruangan
  • Bahasa yang digunakan di hotel
  • Resepsionis buka 24 jam
  • CHECK-OUT DIPERPANJANG HINGGA PUKUL 18.00 Layanan berbayar
  • Portir
  • Concierge
Rekreasi dan aktivitas
  • Kolam renang
  • Pijat Layanan berbayar
  • Permintaan titip anak
Katering
  • Sarapan Layanan berbayar
  • 1 Restoran
  • 1 Bar
  • Layanan kamar
Layanan bisnis
  • 13 Ruang pertemuan
  • Hotel konvensi
  • Pusat bisnis
  • Sedia layanan fotokopi/cetak

Lokasi hotel

Mercure Pontianak City Center

Jalan Jenderal Ahmad Yani, 91
West Kalimantan
78124 pontianak
indonesia

Tel: +62561577888

Faks: (+62)561/768833

Check-in dari 14h00

Check out sampai 12h00

  • DAMRI : 

  • Dengan pesawat

    SUPADIO AIRPORT Pada 10km / 6,21 mil

GPS :-0.055007, 109.348544

Akomodasi kami

Pilih dari berbagai tipe kamar yang tersedia. Kamar Superior, Kamar Deluxe, Kamar Suite Deluxe, dan Kamar Suite Junior dengan Pemandangan Kota dan kolam renang. Mercure Pontianak City Center menyediakan stasiun pengisian air di setiap lantai. Selain itu, hotel juga mengganti botol plastik di kamar dengan teko air minum dan gelas

Restoran dan bar kami

ROOM SERVICE

Available 24 hours offers local cuisine and Asian fusions

Foto non-kontrak

EBONY RESTAURANT

Jenis hidangan: Internasional

Desain modern dan kontemporer dengan dapur terbuka yang memukau, menyajikan pilihan hidangan Asia, Eropa, dan Indonesia asli dan di sini tamu dapat mengalami aksi kuliner 'live'.

  • Senin -
  • Selasa -
  • Rabu -
  • Kamis -
  • Jumat -
  • Sabtu -
  • Minggu -

EBONY BAR

Relax and Enjoy With your Colleague in Lounge Bar after your full Activities. Be Entertained with Live Performance (Everyday start from 8.30 pm - 12 pm). Serve you Lights Meals, Sweets & Savories including cocktail

Foto non-kontrak

Pertemuan dan acara Anda

Ruang Pertemuan kami

  • Jumlah ruang pertemuan: 13

  • Ukuran maksimal: 324

  • Kapasitas maksimal: 600 orang

  • Kapasitas perjamuan maksimal: 300 orang

Cari tahu lebih lanjut

Ulasan pelanggan kami untuk
Mercure Pontianak City Center

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL 4.4/5

5.232 ulasan

tripadvisor

Peringkat TripAdvisor 4.5/5

872 ulasan

2021 Sertifikat Keunggulan TripAdvisor (TripAdvisor Certificate of Excellence)
Sertifikat keunggulan 2021

Nice room

Catatan Tripadvisor 5.0/5

lenal469 15/04/2021 Ulasan TripAdvisor tersertifikasi

we have great time at mercure hotel pontianak, nice room, good service, clean, do not afraid about covid-19, the room is so clean and get anti covid-19 protocol treatment. The FO and team so friendly n helpfull

Dear Mrs. Lena, We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Muh. Ferry Fahlevy Room Division Manager

A good room with a bad window view..

Catatan Tripadvisor 3.0/5

Vacation45843490256 Business - 20/05/2019 Ulasan TripAdvisor tersertifikasi

This hotel is located near a shopping mall and all staffs are very friendly. Actually the room was not bad, but the view through the window was very bad and I just could enjoy the roof of the buildings.

Dear Value Guest We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. It is always a pleasure to receive your feedback, we knew you’re feeling about the room view is not meet your expectation. we already share your comment to our teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of rooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ferry FAHLEVY Front Office Manager

Nice location but....

Catatan Tripadvisor 4.0/5

honggokh Family - 08/11/2018 Ulasan TripAdvisor tersertifikasi

This hotel located near the Ayani mega mall which is the biggest mall in Pontianak. I love to stay at this hotel everytime my family visited this town and I am a regular customer but recently this hotel services don't meet the standard of international hotel services especially their house keeping. When their fully booked then you will find some disappointments. For an example during the Pesparawi was held in Pontianak few months ago, I booked their business room for few days and they didn't tidy up my room with the reason was too busy with the guests of Pesparawi. Futhermore, I am usually ask for the late check out during my stay and I also did that during the Pesparawi but I was told to vacate the room straight away at noon by the house keeping whom came into my room without knocking. I think the receptionist should told me when I did my check in rather than I am experienced such kind of situation. Last month during my stayed, the toiletries in the bath room were not provided with a reason that they are having some new employees. Hopefully during my next visit, those problems don't happen again.

Dear Mr. Honggo Khouw We very much appreciate your comments regarding your stay at the Mercure Pontianak City Center. Thank you for your loyalty as A Regular Customer We offer our sincerest apologies for the experience that you had at our property in regards of House Keeping & Receptions’ We apologize for the issues in your stay, and will work with our House Keeping & Front Office teams to ensure that we make this right. We pass your comments to the House Keeping Manager for the review. Customer feedback is vital to our operations and we are most grateful for the effort you have made to share your observations We highly value your patronage and genuinely hope you will afford us the opportunity look forward to welcoming you back soon. Sincerely, Rudin Ruslan General Manager

Great staycation

Catatan Tripadvisor 5.0/5

aryatisibarani Family - 25/06/2018 Ulasan TripAdvisor tersertifikasi

Great stay during the fasting month, but the breakfast menu is not as vary as usual. it is better if you could provide breakfast menu just as vary as usual for those not fasting. Overall we had a great staycation in Mercure Pontianak

Great choice for business leisure

Catatan Tripadvisor 5.0/5

zvalvita Business - 02/03/2018 Ulasan TripAdvisor tersertifikasi

I got my room excellent despite the different elevator which had to be taken on some level in order to arrive at level 8. Mine was non smoking superior room, comfy, clean and all work great. Tempting various breakfast with good taste. Will choose this again for sure.

Dear zvalvita, Thank you very much for taking some of your precious time to complete your review of our hotel on TripAdvisor. It is a real pleasure to know that you have wonderful experiences here. At Mercure Pontianak City Centre, it is our aim to always provide an exceptional experience for every customer; therefore your feedback is very important to us. Thank you very much again for sharing your experience and we look forward to welcoming you again soon at Mercure Pontianak City Centre. Yours Sincerely, Rudin Ruslan General Manager

brief stay

Catatan Tripadvisor 3.0/5

Nasim A Solo travel - 19/12/2017 Ulasan TripAdvisor tersertifikasi

Very friendly, courteous and professional staff. Other than Front Desk, very limited understanding of English. In the evening the live band was overpowering with the sound travelling right up to the room. Thankfully, it stopped before 11pm. Buffet dinner choices were very limited and did not look appealing at all. Serving staff didn't understand English, and ordering a la carte was not a good experience. Quality of food very mediocre.

Dear Mr. Nasim, Thank you so much for giving us your time to sharing your feedbacks regarding your stay at Mercure Pontianak. We apologize for your inconvenience. It is through feedback such as yours that we are able to maintain the quality of our service and product. We glad that our staff serve you professionally and friendly. We hope you will give us the opportunity of welcoming you again at Mercure Pontianak. Warm regards, Rudin Ruslan General Manager

Hotel upgrade needed!

Catatan Tripadvisor 3.0/5

denniscyc Solo travel - 18/12/2017 Ulasan TripAdvisor tersertifikasi

1)Hotel & it's facilities very old about time for upgrade & refurbished. 2)The shower area water cannot drain properly like a swimming pool. 3)Towel hanger in toilet for Room 521 was not properly screwed keep falling off.

Dear Mr. Dennis, We would like to thank you for giving us your time to let us know your experience at Mercure Pontianak. We apologize for your inconvenience about the drain and towel hanger. I've already share your comment with our team, please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Rudin Ruslan General Manager

Pontianak

Catatan Tripadvisor 5.0/5

brid016 Business - 13/12/2017 Ulasan TripAdvisor tersertifikasi

A good, hard-working staff, attentive and polite. Room services and cleaning standards excellent and buffet breakfast comprehensive. Reception staff on the ball and catering well with awkward customers. Management very proactive and hands-on. Internet sometimes patchy and probably needs a boost. location on main road good and secure and well isolated from other buildings. Nearby shopping mall within walking distance - otherwise taxi into town centre.

Dear Mr. Brid, We very much appreciate your time to give us comment regarding your stay at the Mercure Pontianak. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rudin Ruslan General Manager

Uncomfortable Hotel

Catatan Tripadvisor 3.0/5

89albertk Business - 13/12/2017 Ulasan TripAdvisor tersertifikasi

I stayed at this hotel for 2 nights. The rate for a night is quite high but quality of this hotel is very poor. I also ordered food at the restaurant and I waited for nearly an hour and the taste of the food was very bad.

Dear Mr. Albert, First of all, we would like to thank you for sharing your experience at Mercure Pontianak. We also want to apologize for the inconvenience because you waited too long for the food and the taste doesn't met your expectation. I will share your comment with our staff, especially with our Restaurant and Kitchen staff, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Best Regards, Rudin Ruslan General Manager

Good and Bad

Catatan Tripadvisor 4.0/5

denniscyc Solo travel - 20/05/2017 Ulasan TripAdvisor tersertifikasi

The first night at room 733 superior room was kind of small n minimal n door sensor not working properly. Last day of my stay my room was complimentary upgraded to 709 junior suite which was comfy n big. Hotel bit old, its time need some upgrade.

Dear Denniscyc, Thank you for taking your time to share your experience at Mercure Pontianak and also for your suggestion. We would like to apologize for your inconvenience while stay here. In Mercure, we always improve our performance including our product and service. We hope you will give us the opportunity of welcoming you again in the future. Best regards, Rudin Ruslan General Manager

best hotel in town

Catatan Tripadvisor 4.0/5

absolutelk Solo travel - 13/09/2016 Ulasan TripAdvisor tersertifikasi

staying for 3 nights here and the location of the hotel was very convenient as it was quite near to the airport and near to a shopping. (walking distance) The food serve in the restaurant was great and not too pricey.

Dear Mrs. Lawrence. N, Thank you for taking your valuable time to let us know your experience at Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Should your future brings you back to Pontianak, we would be more than grateful to welcoming you Sincerely, Rudin Ruslan General Manager

good value and location

Catatan Tripadvisor 4.0/5

honggokh Family - 25/08/2016 Ulasan TripAdvisor tersertifikasi

This mercure is always my first choice. It is located next to the biggest shopping mall in pontianak (just need the short distance walking). The room is quite spacious and clean. The employees are friendly and very helpfull.

Dear Mr. Honggo, Thank you for taking your valuable time to let us know your experience at Mercure Pontianak. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Should your future brings you back to Pontianak, we would be more than grateful to welcoming you Sincerely, Rudin Ruslan General Manager

Noise from across the hotel

Catatan Tripadvisor 3.0/5

MartinW979 Family - 07/05/2016 Ulasan TripAdvisor tersertifikasi

I traveled with my family (wife and two young children) and stayed at two deluxe rooms for three nights. Thanks to Miss Adel, the hotel manager, for arranging joint rooms on 5th floor of the main building (it was difficult to get joint rooms). The rooms were facing the main road and sufficient in size and the air cons were in a perfect functioning. Although it was a fine stay, however, there were music performance across the hotel for three consecutive nights, which had been disturbing. Not until around 11 p.m. then the performance ceased (this happened every night). As for the children, they had a rough time to get a normal sleeping time (around 9 p.m.) and my 5 year-old boy even made repeating complaints to me that it was too noisy and he couldn't get to sleep. We reported this to the front desk but nothing they/the hotel can do about it. Understood their position but at least, they could think about moving us to rooms at the other side of the hotel or to the newer building located behind the main building, to avoid the noises.

Dear Mr Martin, Thank you for your feedback concerning our hotel and of course, sorry to hear that your experience with us did not meet your expectations. It is of course disappointed to read that, while some aspects of your stay were positive, we clearly failed short in regards to your expectations. We shall certainly have a look at the noisy sound from music performance,and the solution should we move the rooms. Lets be re-assured that I’ll be sharing your comment with my team. As for the noise room, our front office department discovered that the solution to move room for future you experienced. Saying that, happy to read that you enjoyed the hospitality of our team. Again my sincere apology for the shortcomings and please feel free to contact me directly at fom@mercurepontianak.com or my personal phone number (0853-860-55586) for any future visit so that I can look into it personally. All of us look forward to welcoming you back in the near future so you can notice the improvement. Best Regards Ferry Fahlevy Front Office Manager

Nice clean hotel

Catatan Tripadvisor 5.0/5

joyceadam Friends getaway - 05/02/2016 Ulasan TripAdvisor tersertifikasi

Hotel was clean and centrally located, close to a mall in town. Located on a major road. Room is designed in modern touch. Not far from airport. It's a place you want to stay while you're away from your home!

Dear Joyceadam, Thank you for taking your time to write positive feedback in Tripadvisor. We are very happy to know that you were satisfied with your stay with us in Mercure Pontianak. Your feedback was already shared to our Management and Team and it motivates us to maintain our quality, product and service. We are looking forward to welcoming you again in the near future and success for you. Regards, Jekson MANALU

Great Stay

Catatan Tripadvisor 4.0/5

dani_gunawan Business - 21/12/2015 Ulasan TripAdvisor tersertifikasi

Room is very clean, modern, Wifi conection fast enough. Pool is big enough for just light exercise, they have standart fitness equipment Breakfast menu quite good, i realy enjoy it. The great things is i can have a good quality of coffee in the morning. Good Job

Dear Danny_Gunawan, Warmest Greeting from Equator City, Thank you for taking your time to write positive feedback in Tripadvisor. We are very happy to have you here in Mercure Pontianak. Your feedback already share to our Management Team and its motivate us to maintain our quality and product compliance with Mercure standard. We are welcoming you again in the next future. Have a pleasant day.... Sincerely yours, Moddy Sumayku PR Manager

Unprofessional management!

Catatan Tripadvisor 2.0/5

PierreMahy Business - 27/11/2015 Ulasan TripAdvisor tersertifikasi

Upon arrival, my Gold status was acknowledged, but that was it. Rooms are OK but fairly standard. Laundry service does not respect instructions and when laundry came back, I was asked t o pay cash. Next, I order room service and when the delivery comes, again request for cash payment! In God we trust, all others pay cash, right? Breakfast is poor and at busy times, many plates remain empty. Check out ... tried to charge laundry on the bill which I had to pay cash. This hotel does not meet the standard I am used to with the Accor Group. Disappointing hotel!

Dear Pierre Mahy, Greeting from Equator, Thank you for trusting us welcoming you with our service and product at Mercure Hotels Pontianak. We are notice about your review about our laundry policy and room service. We were investigate our staff and re train them about how to inform the guest politely about our policy who take cash from the guest if they have no deposit upon check in. We do understand your feelings and we apologize for the inconvenience caused. And about the breakfast i already inform to F&B Manager and Chef to ensure it will not happen again in a future when you comeback with us in Mercure Pontianak. Most of all thank you for staying with us and taking your time to write some review in Tripadvisor. We hope you have more pleasant experience in the next visit. sincerely yours, Moddy Sumayku PR Manager

very confortable stay

Catatan Tripadvisor 4.0/5

nanung_ac Solo travel - 11/09/2015 Ulasan TripAdvisor tersertifikasi

Actually, it has been a very enjoyable moment during my two-night stay in Pontianak. Moreover, I stayed at Mercure Hotel Pontianak. The staff was friendly and helpful. The hotel rate I paid was also very unexpensive. Great.

Dear Nanung_ac Warmest greeting from Mercure Hotels Pontianak, Thank for staying with us with the last two days during your visit in Pontianak. We are very happy to have you in our hotel. Your positive feedback encourage us to always give the very best we have in term of service and product. We are waiting you again very near future to stay with us. Have a nice day! Kind regards, Moddy Sumayku PR Manager

Fantastic saff

Catatan Tripadvisor 4.0/5

Magillcc Business - 21/05/2015 Ulasan TripAdvisor tersertifikasi

The hotel is well situated with good facilities and excellent staff. Check-in and check-out were fast and efficient and the room and restaurant staff very helpful, pleasant and friendly. However, if you are allergic to smoke you will have problems. The lounge area does not seem to be non-smoking as there were many men smoking while enjoying music in the evening. Hence only smokers can really enjoy the entertainment. Sad because it was good.

Dear Magillcc, Warmest Greetings from Mercure Hotels Pontianak, Thank you for taking your time to write positive feedback trough Tripadvisor. We are happy to have you in our hotel. Your feedback already forward to management team and it motivate us to always give the best we can to every guest we have in our hotel especially like you. We also notice about our lounge that you mention in your review, on behalf of management we do apologize for the inconvenience caused. We hope we can find the best solutions for your feedback regarding our lounge. Once again thank you for your kind feedback. We are waiting you to comeback again in our hotel for the next future. Have a nice day. Kindly regards, Moddy Sumayku PR Manager

Good location, nice view, good service but ...

Catatan Tripadvisor 4.0/5

budisan-rbs Business - 18/04/2015 Ulasan TripAdvisor tersertifikasi

everything is perfect unless i had less time to enjoy hotel facilities, cos i spend more time travel over cities in west kalimantan. staffs polite and quick services, location near to the mall where i can taste various food, but none local traditional.

Dear Budisan-rds, Greeting from Mercure Hotel Pontianak, Thank you for sharing your good experience in Tripadvisor about our hotel. Your positive feedback already forward to management team and for sure we are very happy to get it from you. It's motivate us to do our best in term of service and product. We are welcoming you back again in a future. Regards, Moddy Sumayku PR manager

Pontianak Experience

Catatan Tripadvisor 3.0/5

Patrick S Friends getaway - 12/03/2015 Ulasan TripAdvisor tersertifikasi

Very reasonably priced hotel conveniently located close to a big shopping mall. Food at the restaurant is quite tasty too. Check-in was slightly slow. Would most likely stay at this property again. Recommended.

Dear Ptrcks, Warmest greeting from Equator! Thank you for your kindly feedback to us during your stay in Mercure Hotels Pontianak. Your feedback already forwarded to our management team. We are very motivated by your feedback to maintain our service and product more better than the previous one. We are sorry for the inconvenience you experienced in Front Office. We trained our staff to avoid it would happened again in a future. Thank you for staying with us, we are waiting you to coming back. Have a pleasant day. Faithfully yours, Moddy Sumayku PR Manager

Ulasan 20 terbaru kami

Dalam Kemitraan dengan TripAdvisor

Hotel terdekat kami yang lain

Semua hotel kami di pontianak