Very friendly, courteous and professional staff. Other than Front Desk, very limited understanding of English. In the evening the live band was overpowering with the sound travelling right up to the room. Thankfully, it stopped before 11pm. Buffet dinner choices were very limited and did not look appealing at all. Serving staff didn't understand English, and ordering a la carte was not a good experience. Quality of food very mediocre.

1)Hotel & it's facilities very old about time for upgrade & refurbished. 2)The shower area water cannot drain properly like a swimming pool. 3)Towel hanger in toilet for Room 521 was not properly screwed keep falling off.

A good, hard-working staff, attentive and polite. Room services and cleaning standards excellent and buffet breakfast comprehensive. Reception staff on the ball and catering well with awkward customers. Management very proactive and hands-on. Internet sometimes patchy and probably needs a boost. location on main road good and secure and well isolated from other buildings. Nearby shopping mall within walking distance - otherwise taxi into town centre.

I stayed at this hotel for 2 nights. The rate for a night is quite high but quality of this hotel is very poor. I also ordered food at the restaurant and I waited for nearly an hour and the taste of the food was very bad.

The first night at room 733 superior room was kind of small n minimal n door sensor not working properly. Last day of my stay my room was complimentary upgraded to 709 junior suite which was comfy n big. Hotel bit old, its time need some upgrade.

staying for 3 nights here and the location of the hotel was very convenient as it was quite near to the airport and near to a shopping. (walking distance) The food serve in the restaurant was great and not too pricey.

This mercure is always my first choice. It is located next to the biggest shopping mall in pontianak (just need the short distance walking). The room is quite spacious and clean. The employees are friendly and very helpfull.

I traveled with my family (wife and two young children) and stayed at two deluxe rooms for three nights. Thanks to Miss Adel, the hotel manager, for arranging joint rooms on 5th floor of the main building (it was difficult to get joint rooms). The rooms were facing the main road and sufficient in size and the air cons were in a perfect functioning. Although it was a fine stay, however, there were music performance across the hotel for three consecutive nights, which had been disturbing. Not until around 11 p.m. then the performance ceased (this happened every night). As for the children, they had a rough time to get a normal sleeping time (around 9 p.m.) and my 5 year-old boy even made repeating complaints to me that it was too noisy and he couldn't get to sleep. We reported this to the front desk but nothing they/the hotel can do about it. Understood their position but at least, they could think about moving us to rooms at the other side of the hotel or to the newer building located behind the main building, to avoid the noises.

Hotel was clean and centrally located, close to a mall in town. Located on a major road. Room is designed in modern touch. Not far from airport. It's a place you want to stay while you're away from your home!

Room is very clean, modern, Wifi conection fast enough. Pool is big enough for just light exercise, they have standart fitness equipment Breakfast menu quite good, i realy enjoy it. The great things is i can have a good quality of coffee in the morning. Good Job

Upon arrival, my Gold status was acknowledged, but that was it. Rooms are OK but fairly standard. Laundry service does not respect instructions and when laundry came back, I was asked t o pay cash. Next, I order room service and when the delivery comes, again request for cash payment! In God we trust, all others pay cash, right? Breakfast is poor and at busy times, many plates remain empty. Check out ... tried to charge laundry on the bill which I had to pay cash. This hotel does not meet the standard I am used to with the Accor Group. Disappointing hotel!

Actually, it has been a very enjoyable moment during my two-night stay in Pontianak. Moreover, I stayed at Mercure Hotel Pontianak. The staff was friendly and helpful. The hotel rate I paid was also very unexpensive. Great.

The hotel is well situated with good facilities and excellent staff. Check-in and check-out were fast and efficient and the room and restaurant staff very helpful, pleasant and friendly. However, if you are allergic to smoke you will have problems. The lounge area does not seem to be non-smoking as there were many men smoking while enjoying music in the evening. Hence only smokers can really enjoy the entertainment. Sad because it was good.

everything is perfect unless i had less time to enjoy hotel facilities, cos i spend more time travel over cities in west kalimantan. staffs polite and quick services, location near to the mall where i can taste various food, but none local traditional.

Very reasonably priced hotel conveniently located close to a big shopping mall. Food at the restaurant is quite tasty too. Check-in was slightly slow. Would most likely stay at this property again. Recommended.