卡萨布兰卡白塔索菲特酒店 5 星

客户意见评级 (ALL 评级) 4.5/5 560 评论

保证最优惠房价
卡萨布兰卡白塔索菲特酒店 - Image 1
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Rue Sidi Belyout, 20000 卡萨布兰卡, 摩洛哥

描述

酒店其他优惠

  • 可欣赏麦地那、Hassan II 清真寺或城市景观的客房和套房

  • 养生会所：配有室内游泳池和护理室的索菲特水疗中心

  • 位置优越，位于市中心

  • 2 间自然采光充足的会议室

  • 带私人露台的歌剧院套房

我们的客房

酒店位置

卡萨布兰卡白塔索菲特酒店

Rue Sidi Belyout
20000 卡萨布兰卡
摩洛哥

GPS:33.597748, -7.614201

电话
传真 +212 5225-42218

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 轮椅可通行
  • 健身中心
  • 无限网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

LE CASART

这家日夜营业的卡萨布兰卡酒廊吧展现出对当地艺术家和年份香槟的敬意。尽情沉醉在设计现代的豪华露台的宁静高雅氛围中。

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.5/5  560 评论

TripAdvisor 评级  4.5/5  3,157 评论

卓越奖 2024

Professional team

Tripadvisor 评级 5.0/5

DayTrip00369475567 经 TripAdvisor 认证的评论

Ali from the housekeeping was very friendly, helpfull and professional. Excellent job and service. Hotelteam is very nice. Good parkingfacilities. Perfect location nearby other facilities. A bit old furniture and interior, but that's ok.

Dear customer, Thank you for your kind words about our team and especially Ali from housekeeping. We are delighted to hear that you appreciated his professionalism and friendliness, as well as the service provided by our hotel team. We also appreciate your feedback regarding the furniture and interior. Your comments are valuable to us as we continuously strive to enhance our guests' experience. We hope to have the pleasure of welcoming you again soon! Lisa Bertrand Guest Experience Manager

Extremely good breakfast and friendly service

Tripadvisor 评级 5.0/5

Elham032 商务住宿 - 经 TripAdvisor 认证的评论

I appreciate Yousra by making efforts to feel me more comfortable. The hotel was fine, with very polite staff and very good breakfast. The madrass on the bed was comfortable but leaving a space that was not good for the head part. The noise from outside made it impossible to open the window for fresh air.

Dear Elham, Thank you for sharing your experience with us. We are delighted that you enjoyed our breakfast and the kindness of our team, especially Yousra's efforts to make your stay more comfortable. We sincerely apologize for the outside noise. Regarding the mattress, we will look into the gap mentioned to ensure the best possible comfort for our guests. We look forward to welcoming you again for an even more enjoyable stay. Best regards, Lisa Bertrand Guest Experience Manager

Sofitel Casablanca Tour Blanche – A Very Disappointing Experience

Tripadvisor 评级 1.0/5

cazyak 经 TripAdvisor 认证的评论

This was one of the worst Sofitel hotels I’ve ever stayed at. We had to change rooms four times just to find one that was acceptable, as the previous ones all had a strong smell—a mix of moisture, stale air, and even sewage odors. The worst part? The staff seemed aware of the issue but have done nothing to fix it, which is shocking for a Sofitel. The food was average at best, and the breakfast experience was equally frustrating. I was asked to wait more than 15 minutes outside because the restaurant was too full, which is completely unacceptable for a hotel of this caliber. Overall, this Sofitel fails to represent the brand’s usual standard. A real disappointment and definitely not worth the stay. A shame for what should be a luxury experience.

Dear customer, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. At Sofitel Casablanca Tour Blanche, we strive to offer the highest standards of service and comfort, and your comments are invaluable in helping us improve. We truly hope to have the opportunity to welcome you again and provide you with a stay that reflects the excellence of our brand. Best regards, Lisa Bertrand Guest Experience Manager

unforgettable stay

Tripadvisor 评级 5.0/5

mason j 经 TripAdvisor 认证的评论

We wanted to share our satisfaction regarding our recent stay, we were particularly impressed by the remarkable work and of Amina, the housekeeping supervisor. Her dedication and kindness made our stay unforgettable, her professionalism and attention to detail greatly contributed to the success of our visit Thank you Amina

Dear Mason, Thank you for sharing your satisfaction following your recent stay. We are delighted to hear that Amina’s dedication and kindness made your experience unforgettable. Your kind words about her professionalism and attention to detail mean a lot to us. Rest assured that we will share your compliments with her—it will certainly bring her great joy! We hope to have the pleasure of welcoming you again soon. Best regards, Lisa Bertrand Guest Experience Manager

Wouldn’t stay here again, but the staff is really nice

Tripadvisor 评级 2.0/5

towbin9664 经 TripAdvisor 认证的评论

So I am not sure how people who stayed here could give this hotel anything but a 2. The only reason it got a 2 was because the staff is SO NICE. It is an old, rundown hotel and if I wasn’t using it to just sleep for a few hours before a very early flight I would’ve changed hotels. There is no “restaurant” just a really dark (the walls are black) lounge with horrible seating. The food is pretty bad but I will say that our waitress Fatima was really nice. The view is incredible and that was also why it got the second star. We were on the 21st floor in a huge suite and I think that they haven’t freshened that room in months possibly years. It smelled of mold, the towels were stained and grey not white. I am adding a bunch of pictures so you can see them. Maybe the lower floors are nicer and the rooms are newer but what we had was like a motel 6. Such a shame because it really could be so much better.

Dear Towbin, Thank you for taking the time to share your experience. We are sincerely sorry to hear that your stay did not meet your expectations. We are pleased that you appreciated the kindness of our staff, particularly Fatima, as well as the view from your suite. These positive points are important to us, and we always strive to offer warm and attentive service. However, we regret that the condition of your room and other aspects of your stay did not meet your expectations. Your feedback regarding cleanliness, facilities, and the atmosphere of our lounge area has been noted. We take your comments very seriously and will share them with the relevant teams to make the necessary improvements. We hope to have the opportunity to welcome you again in the future and provide you with a fully satisfactory experience. Kind regards, Lisa Bertrand Guest Experience Manager

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其他网络用户评价我们的酒店

  • 152 评论 9.3/10 位置
  • 420 评论 6.5/10 房间
  • 607 评论 8.9/10 服务
  • 5 评论 0/10 上网
  • 171 评论 4.4/10 清洁度
  • 120 评论 8.5/10 早餐
  • 112 评论 4.6/10 设施
  • 34 评论 3.8/10 性价比

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