Sofitel Casablanca Tour Blanche 5 星

客户意见评级 (ALL 评级) 4.4/5 469 评论

保证最优惠房价
Sofitel Casablanca Tour Blanche - Image 1
Sofitel Casablanca Tour Blanche - Image 2
Sofitel Casablanca Tour Blanche - Image 3
Sofitel Casablanca Tour Blanche - Image 4
Rue Sidi Belyout, 20000 卡萨布兰卡, 摩洛哥

描述

酒店其他优惠

  • 可欣赏麦地那、Hassan II 清真寺或城市景观的客房和套房

  • 养生会所：配有室内游泳池和护理室的索菲特水疗中心

  • 位置优越，位于市中心

  • 2 间自然采光充足的会议室

  • 带私人露台的歌剧院套房

我们的客房

酒店位置

Sofitel Casablanca Tour Blanche

Rue Sidi Belyout
20000 卡萨布兰卡
摩洛哥

GPS:33.597748, -7.614201

电话
传真 +212 5225-42218

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 穿梭巴士
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

发现更多

ALL 评级  4.4/5  469 评论

TripAdvisor 评级  4.5/5  3,291 评论

卓越奖 2025

Outstanding experience

Tripadvisor 评级 5.0/5

Aziz O 经 TripAdvisor 认证的评论

The Japanese dining experience was wonderful, I like the way everybody welcoming the guests and the staff friendliness was outstanding Issa was excellent member

Bonjour M. Azizo, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the Japanese dining experience and that our team’s friendliness made your stay even more memorable. Your compliments for Issa will be shared with him, and we are sure he will be very pleased. We look forward to welcoming you back soon at Sofitel Casablanca Tour Blanche. Kind regards, Lisa Bertrand Guest Experience Manager

Not worth it

Tripadvisor 评级 2.0/5

London1802 经 TripAdvisor 认证的评论

The good thing is location. All the rest was very very disappointing. We booked to junior suits arrived early at 14:15 both were not ready , at 16:15 they gave us one room. The reception team all of them were not nice at all. Made us do a check in twice . Rooms were clean but an awful smell of sewage ! Disgusting we mentioned it to the reception no one cared ! We paid a lot to stay there and we were happy to leave.

Bonjour London1802, Thank you for sharing your feedback. We are truly sorry that your stay at Sofitel Casablanca Tour Blanche was disappointing and did not meet your expectations. We sincerely apologize for the issues you experienced with the early check-in, the reception service, and the unpleasant odor in your room. Please note that the hotel is currently undergoing progressive renovations aimed at improving the experience of our guests in all rooms and public areas. Your comments have been shared with our teams to address these matters and prevent similar situations in the future. We regret that your experience was not reflective of the standards we aim to provide and hope we may have the opportunity to restore your confidence in Sofitel on a future visit. Kind regards, Lisa Bertrand Guest Experience Manager

Hotel from Hell.

Tripadvisor 评级 1.0/5

cynthiarE8618XJ 经 TripAdvisor 认证的评论

Total horrible hotel. Do NOT even think of staying here. Service is 2 star at best. Nightmare. Not one thing good that we can say.

Bonjour Cynthiare8618XJ, Thank you for sharing your feedback. We are truly sorry to hear that your experience at Sofitel Casablanca Tour Blanche did not meet your expectations. Please accept our sincere apologies for the inconvenience and frustration this caused. Your comments regarding service and overall experience have been shared with our teams for review, as we take your feedback very seriously. We hope to have the opportunity to welcome you back in the future and provide an experience that truly reflects the Sofitel standard. Kind regards, Lisa Bertrand Guest Experience Manager

worst hotel I have seen in 30 years

Tripadvisor 评级 1.0/5

ron e 经 TripAdvisor 认证的评论

On arrival at 1:30 after 20 hours of travel ,the receptionist wanted nothing to do with us until 3:00 , despite the hotel being quite empty. When we got our room it looked so run down, dirty carpets, bathroom floors appeared not to be washed in weeks. Stained bed sheets. Overall disgusting. Most overpriced hotel for the service, dirt, in need of serious repair. No heat or air conditioning or ventilation except a window that needed opening for fresh air. I cannot believe anyone would rate it higher than a 1/5. It makes may not trust trip advisor ratings

Bonjour Rone291, Thank you for taking the time to share your experience. We are truly sorry to read about the difficulties you encountered upon arrival and the condition of the room, which clearly did not meet your expectations nor the standards associated with the Sofitel brand. Please accept our sincere apologies for the inconvenience and frustration caused after such a long journey. Your comments regarding cleanliness, comfort, temperature control and service at reception are taken very seriously and have been shared with the relevant teams for immediate review. We would also like to inform you that Sofitel Casablanca Tour Blanche is currently undergoing progressive renovations aimed at improving the experience of our guests, both in terms of facilities and overall comfort. We regret that your stay left you with such a negative impression and hope that we may have the opportunity, in the future, to restore your confidence by offering a more satisfactory experience. Kind regards, Lisa Bertrand Guest Experience Manager

Great stay in Casablanca

Tripadvisor 评级 4.0/5

alicethecat123 经 TripAdvisor 认证的评论

We had a wonderful time and enjoyed our stay at the Sofitel Casablanca. All of the staff was incredibly kind and helpful. Ayoub went out of his way to assist us and make sure we were taken care of.

Dear Alice, Thank you very much for your lovely feedback. We are delighted to hear that you had a wonderful stay at Sofitel Casablanca and enjoyed the attention and care provided by our team. Your kind words for Ayoub will be shared with him, he will be thrilled to know that his efforts made a difference during your stay. We look forward to welcoming you back for another memorable experience. Warm regards, Lisa Bertrand Guest Experience Manager

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其他网络用户评价我们的酒店

  • 143 评论 9.7/10 位置
  • 371 评论 5.5/10 房间
  • 544 评论 7.7/10 服务
  • 6 评论 5.2/10 上网
  • 167 评论 3/10 清洁度
  • 114 评论 5.3/10 舒适度
  • 96 评论 4.5/10 设施
  • 94 评论 7.9/10 早餐

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