卡萨布兰卡瑞享酒店 5 星

客户意见评级 (ALL 评级) 4.4/5 1,038 评论

保证最优惠房价
卡萨布兰卡瑞享酒店 - Image 1
卡萨布兰卡瑞享酒店 - Image 2
卡萨布兰卡瑞享酒店 - Image 3
卡萨布兰卡瑞享酒店 - Image 4
Rond Point Hassan II Casablanca, 20070 CASABLANCA, 摩洛哥

描述

酒店其他优惠

  • 位于商务区，靠近麦地那

  • 现代风格设计

  • 酒店专用停车场

  • 大型接待处和会议场所

  • 豪华屋顶室外游泳池和水疗中心

我们的客房

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酒店位置

卡萨布兰卡瑞享酒店

Rond Point Hassan II Casablanca
20070 CASABLANCA
摩洛哥

GPS:33.583635, -7.623772

电话
传真 +212 5222-93080

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 会议室
  • 客房服务
酒店附近
  • 停车

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.4/5  1,038 评论

TripAdvisor 评级  4.1/5  3,023 评论

Very warm welcome

Tripadvisor 评级 5.0/5

Thierry L 经 TripAdvisor 认证的评论

Location is pretty good near the tram station and easy walk. Ambience is real cosy. Room is really nice and comfy. Luv it.

guest relation services

Tripadvisor 评级 5.0/5

Aymen G 经 TripAdvisor 认证的评论

I had wonderfully stay in movenpick hotel Service provided by guest relations was extraordinary Thanks a lot for overall services

Dear Mr. Aymen G, We would like to thank you for leaving this wonderful comment on Tripadvisor, and we are pleased to learn that you enjoyed your stay at Movenpick hotel Casablanca. We are delighted to hear that you appreciated the good quality of service provided; besides the caring of our team. The personnel, indeed have a great impact on the overall experience of our guests, we are happy to see that their attentive service contributed to your wellbeing. Thank you again for choosing Movenpick hotel Casablanca. Meanwile, looking forward to having the opportunity to serve you once more in the near future. Amr El Kallini General Manager

Frustrating - no attention to detail or care shown

Tripadvisor 评级 1.0/5

dlobdr 经 TripAdvisor 认证的评论

I found our stay at the Movenpick in Casablanca very frustrating. The complete lack of care and attention to detail was appalling. I would not recommend anyone stay here given the price that is being paid. I expect better. The check in took well over 30 mins and we just had to wait around for an unknown reason. The bathroom had a long list of minor issues. The foot pedal on the bin was broken, the flush on the loo was broken (it did still work!), the lighting in the shower was poor, the toilet paper was thin and cheap feeling, floor was dirty in places with old hair, some of the tiles were cracked, the galvanisation on the fittings was peeling and there was no deal on the shower screen so the floor got really wet. However the thing that really annoyed me was that the paining was so bad. There was paint splatter on the floor and on the counter. There was even paint all over things that could easily be moved including the phone and pictures. It was just lazy and uncaring. In the bedroom the windows were very dirty and covered in bird droppings, the mugs were blemished, the safe was permanently locked, the veneer on some of the little tables was bubbling and peeling. Also having kids when we went to leave I was checking under the bed for toys I found some of the slates of the bed were broken and there was a food bowl under there! The top floor had a great view. The hotel however tried to do too much with it. The pool was up there along with the dining room. I felt a bit weird swimming whilst people had their lunch. The ground around the pool was also very slippery. They had someone permanently mopping it, yet my daughter still fell over. There was also a number of missing tiles which I actually had fun diving for! The breakfast was alright and there was a range of options. I got down early one morning and watched staff cleaning tables. I use the term loosely, they seemed to push the crumbs on the floor and then flip the mats over for the next guest! When we had arrived down later the day before there had been a lack of cutlery and plates/bowls available. The check out was probably the most frustrating part of the whole stay. I’d been staying with my wife and kids in two rooms. You get a 50% discount on the second room and the kids get free breakfast. I had the details with me on the cost we were set to pay. Despite all of this they couldn’t get their systems to line up. This meant we waited for over an hour while they sorted it out. Eventually they found out they had charged me for kids breakfasts. This meant we got away later than we hoped for a long drive.

Dear Valued Guest, Thank you for sharing your feedback regarding your recent experience at Mövenpick Hotel Casablanca. We sincerely regret that your stay did not meet your expectations and appreciate your detailed observations. It is concerning to learn about the delays you encountered during your check-in and check-out, as well as the issues you experienced in your room and bathroom. We take pride in maintaining high standards, and your comments regarding cleanliness, maintenance, and attention to detail are noted. We are committed to ensuring that our facilities are well-kept and fully functional for our guests. We also acknowledge your feedback about the dining experience and the challenges with the pool area. Safety and cleanliness are of utmost importance to us, and we will review our processes to enhance our service quality. Your insights are really precious to us, and we appreciate you bringing these matters to our attention. Though we would be grateful if can get in touch with us at hotel.casablanca.reservation@movenpick.com for further explication. Again, we genuinely appreciate the time you took to inform us of the inadequacies you experienced during your stay, and we sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Amr El Kallini General Manager

Excellent Hotel

Tripadvisor 评级 5.0/5

Zed G 经 TripAdvisor 认证的评论

Nice hotel with beautiful view, kind stuff, food is delicious. Rooms are clean. I like the breakfast but we come from Türkiye. We eat more salty dishes. So for us we don't have much things to eat.

Dear Mr. Zed G, We would like to thank you for leaving this wonderful comment on Tripadvisor, and we are pleased to learn that you enjoyed your stay at Movenpick hotel Casablanca. We are delighted to hear that you appreciated the good quality of food and service of our restaurants and the cleanliness of our rooms; besides the caring of our team. The personnel, indeed have a great impact on the overall experience of our guests, we are happy to see that their attentive service contributed to your wellbeing. Meanwile, looking forward to having the opportunity to serve you once more in the near future. Amr El Kallini General Manager

Just great experience

Tripadvisor 评级 5.0/5

Aymen G 经 TripAdvisor 认证的评论

The best ever in Casablanca Great Services Great Customer Relations Services Great Food just a Great Experience. I will always recommend for business trips.

Dear Mr. Aymen G, We would like to thank you for leaving this wonderful comment on Tripadvisor, and we are pleased to learn that you enjoyed your stay at Movenpick hotel Casablanca. We are delighted to hear that you appreciated the good quality of food and service of our restaurants; besides the caring of our team. The personnel, indeed have a great impact on the overall experience of our guests, we are happy to see that their attentive service contributed to your wellbeing. Thank you again for choosing Movenpick hotel Casablanca and for recommending our property for business trips. Meanwile, looking forward to having the opportunity to serve you once more in the near future. Amr El Kallini General Manager

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其他网络用户评价我们的酒店

  • 305 评论 9.4/10 位置
  • 818 评论 7.6/10 房间
  • 1,425 评论 9.4/10 服务
  • 23 评论 7.1/10 上网
  • 493 评论 7.9/10 清洁度
  • 434 评论 8.3/10 早餐
  • 258 评论 6.8/10 舒适度

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