Aparthotel Adagio Monaco Palais Josephine

Catatan tamu Avis (Peringkat ALL) 4.2/5 593 ulasan

Jaminan Harga
Terbaik
Aparthotel Adagio Monaco Palais Josephine - Image 1
Aparthotel Adagio Monaco Palais Josephine - Image 2
Aparthotel Adagio Monaco Palais Josephine - Image 3
Aparthotel Adagio Monaco Palais Josephine - Image 4
2A avenue du Général de Gaulle, 06240 BEAUSOLEIL, France

Deskripsi

Keistimewaan hotel

  • Near the casino & the Palais des Congrès

  • 10 min walk from the beach

  • Outdoor swimming pool (open in season)

  • Indoor private parking

  • 24-hour reception

Akomodasi kami

Lokasi hotel

Aparthotel Adagio Monaco Palais Josephine

2A avenue du Général de Gaulle
06240 BEAUSOLEIL
France

GPS:43.742724, 7.42561

Telepon
Fax +33 4 92 41 20 01

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Properti 100% Bebas Rokok
Di dekat properti
  • Parkir

2 sarapan

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Cari tahu selengkapnya

Peringkat ALL  4.2/5  593 ulasan

Peringkat TripAdvisor  3.5/5  502 ulasan

Spacious apartment in good location

Catatan Tripadvisor 4.0/5

Alison H Ulasan TripAdvisor tersertifikasi

We stayed here in a 2 bedroom apartment over Easter. The apartment was very spacious but the paintwork was chipped on all the doors and the lighting needs to be improved in the hallway. Breakfast was adequate, but not always replenished quickly enough. The reception staff didn’t seem very friendly as they didn’t look up to acknowledge you when you walked right past them! These are all easy fixes! The pool was also closed during our stay which was very disappointing. If we had been made aware of this beforehand we would have chosen to stay in a different less expensive hotel. Good location though, 5 minutes walk to Casino Square and bus stops to take you to the harbour, old town and palace. The train station is about 10 mins walk away if you’re looking to explore more of the Cote D’Azur.

Dear Alison H, Thank you for taking the time to share your experience at our hotel. We are pleased to hear that you enjoyed the spaciousness of your apartment and found our location convenient for exploring Monaco. We appreciate your feedback regarding the condition of the paintwork and the hallway lighting. We will certainly take your comments into consideration as we strive to enhance our guests' experiences. Additionally, I apologize for any inconvenience caused by the breakfast service and the demeanor of our reception staff; we aim to provide a warm welcome to all our guests. Concerning the pool closure, we understand how disappointing this can be. We endeavor to communicate any changes in our amenities to guests prior to their arrival, and we regret that this was not the case for your stay. Your feedback is invaluable and will aid us in improving our communication in the future. We hope to welcome you back soon for an even better experience. Best regards, Sandie Payne Directrice Adjointe Adagio Monaco

Disappointed - won't stay again.

Catatan Tripadvisor 2.0/5

Zoe M Ulasan TripAdvisor tersertifikasi

Positives - location, comfy bed and they allowed us to check in a bit earlier and out a bit later. However, the apartment was not nice at all. Looks better on photos. Needs updating and please repaint the doors and wardrobe doors white, the dark blue colour is awful and makes the apartment look even duller. No view from apartment. Staff not very friendly apart from Emmanuel who we saw some nights. He always said hello and acknowledged us. Most staff don't even look up when you walk past. Sorry, but would never stay again and wouldn't recommend.

Dear Zoe M, We sincerely appreciate your feedback regarding your recent stay at Aparthotel Adagio Monaco Palais Joséphine. We are glad to hear that you found the location convenient and enjoyed the comfortable bed. Your comments about the apartment are duly noted, and we apologize for any inconvenience caused. Rest assured, we will share your suggestions with the relevant team for further improvement. We also appreciate your recognition of Emmanuel's exceptional service and friendliness. Please accept our apologies for the lapses in service you experienced. We value your feedback as it helps us enhance our guest experience. Should you reconsider, we would be grateful for the opportunity to welcome you back and provide a more enjoyable stay. Sandie Payne Directrice Adjointe Adagio Monaco

Complaint Regarding Non-Functional Internet Service During My Stay

Catatan Tripadvisor 1.0/5

Josie G Ulasan TripAdvisor tersertifikasi

I am writing to express my dissatisfaction with my recent stay at your esteemed hotel in Monaco. While I have always appreciated the hospitality and services provided by ADAGIO , my recent experience was marred by a significant issue that I believe warrants your attention. During my stay in Adagio Palais Josephine from the 23rd of June to the 28th of June, the internet service in my room (room 320) was not functioning. As a business traveller, reliable internet connectivity is crucial for me to stay connected with my family and manage my professional commitments. Although I complained three times about the lack of internet in my room, everyone assured me that the internet connection was working perfectly fine, and they reacted as if I were complaining for no reason. I must inform you that one day prior to my departure from your hotel, I discovered that there was internet connection only in the bathroom! I had no clue. If I had known, I would have put my pillows and covers in the bathtub and stayed there day and night. Unfortunately, due to the lack of internet service, I had to purchase expensive roaming packages from my Greek internet provider to stay connected. The consequences of this situation were severe: 1. I lost several important businesses deals due to interrupted communication and lack of timely responses. Each 500MB I was purchasing at the cost of 102 euro was vanishing in 20 minutes. 2. The excessive use of roaming packages led my Greek internet provider to suspect fraudulent activity, resulting in my phone and internet services being cut off. This added another layer of inconvenience and stress to my stay. I believe that reliable internet service is a basic expectation and a standard offering in hotels of your calibre. The lack of such a service not only caused significant financial loss but also impacted my professional and personal life adversely. EXTREMELY DISSAPOINTED!! NEVER AGAIN!!

Dear Josie G, Thank you for sharing your feedback regarding your recent stay at Aparthotel Adagio Monaco Palais Joséphine. We sincerely apologize for the inconvenience you experienced due to the non-functional internet service in your room. Your comments are of utmost importance to us, and we regret that we fell short of meeting your expectations, especially as a business traveler. Please be assured that we have taken note of your concerns and will address them with the relevant team to prevent such occurrences in the future. We understand the criticality of reliable internet connectivity and are truly sorry for the impact this had on your professional commitments and personal life. Should your travels bring you back to Monaco, we would appreciate the opportunity to restore your faith in our services. Warm regards, Sandie Payne Directrice Adjointe Adagio Monaco

Apt521 smells of raw sewage, host Andrea is arrogant and refuses to send maintenance team

Catatan Tripadvisor 1.0/5

neilaC5854RI Ulasan TripAdvisor tersertifikasi

Truly dumbfounded by the staggering level of arrogance, inertia, unwillingness and incompetence of the host Andrea at this apartment. The smell of raw sewage is overpowering and unbearable — Andreas did NOTHING to try to resolve the issue, other than to make fun of a request for him to send a maintenance engineer to the property and suggested it needed a plumber instead, as if this was a laughing matter. The stench in this apartment clearly breaches all levels of hygiene and modern safety standards — a truly terrible experience that was not helped by the lofty, haughty and extremely sneering and arrogant approach of Andrea. His despicable manner needs to be highlighted, along with his apparent suggestion that this was normal for the area — what a lamentable, bizarre and deeply unprofessional attitude. In addition, he also concocted a story about the lights (which did not work on arrival) and then, for no reason at all, sent a contractor to remove a working kitchen light. Strange. This person should not be working in customer relations. Finally, I have made two complaints to booking.com and not received a single response. Terrible, terrible attitude. DO NOT STAY IN APT521!!!!

CAREFUL: Scam and fraudulent charges

Catatan Tripadvisor 1.0/5

Julian G Ulasan TripAdvisor tersertifikasi

Two weeks after leaving, the hotel continues to place charges on my credit card in the amount of $265.48 and $132.63. When confronted the receptionist denied it first, and then claimed to refund me but never did. Had to report fraud to my bank to stop the repeating charges.

Dear Julian G, Thank you for bringing this matter to our attention. I apologize for any inconvenience you have experienced regarding the unauthorized charges on your credit card. We take such matters very seriously and I assure you that we investigated this thoroughly and now everything is cleared, we made a preauthorisation on your credit card but we didn't take more than the rate you have to pay for your stay, be sure of that. Your feedback is important to us, and we will take it into account as we review our procedures to prevent such incidents in the future. If there is anything else we can assist you with, please do not hesitate to let us know. Sincerely, Sandie Payne Deputy Director of Adagio Monaco Palais Joséphine

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 532 ulasan 9.2/10 Lokasi
  • 586 ulasan 7.1/10 Kamar
  • 360 ulasan 7.4/10 Pelayanan
  • 34 ulasan 2.7/10 Internet
  • 200 ulasan 6.5/10 Kebersihan
  • 136 ulasan 4/10 Fasilitas
  • 89 ulasan 7.1/10 Sarapan
  • 57 ulasan 4.2/10 Makanan

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