Aparthotel Adagio Aix en Provence Centre

4-night stay Upside: (1) Space - limited-service apartment concept. Separate bedroom, bathroom, toilet, kitchenette, living room & balcony (within dining table) (2) Location - nearby supermarket & gym (not affiliated with Adagio); walking distance to the old town (3) Laundry room - located near reception; takes credit card payments; but there's only 1 washer and 1 dryer, so plan ahead (4) Quiet - inward facing apartments don't get street noise and face a pleasant internal courtyard Downside: (1) Air-conditioning issue - apparently, there was an ongoing air-conditioning fault affecting some apartments, including the first apartment we were assigned at check-in. Also, apparently, guests were supposed to have been informed about this, but we weren't. None of the correspondence we received prior to check-in mentioned it, neither did anyone mention it at check-in. Initial response when we queried why the apartment wasn't getting cool was the offer of a standing fan. This was completely unacceptable given the high summer temperatures (>30C) in a west-facing (afternoon sun) apartment. It would have been too uncomfortable to sleep, even with a standing fan. Not to mention the lack of transparency. After further enquiries, including regarding repair timing (several days!), suddenly another apartment, with functioning air-conditioning, became available. As Adagio is part of a major international hotel brand, issue could've been better handled by offering affected guests, whether in advance or at check-in, the option of (a) transfer to a similar-class property (in-network or otherwise) at no cost; (b) full refund; or (c) fully-transparent "informed" acceptance of apartment with faulty air-conditioning.

Very important to understand that this is an apartment stay NOT a hotel stay . We stayed for 5 days-- for this duration there is no housekeeping. We were given 3 sets of towels which was enough and we kept the apartment clean - it worked for us and we had a good stay. The staff were friendly but I think the apartment/hotel operates quite lean, so when the front desk is busy, they are clearly overworked. The apartment is a short walk to the old town and also a short walk to the Casino supermarket, so it is conveniently located. The parking is a little tight but not unusual by European standards. Getting a compact SUV in and out the 1st time was a tricky, but doable.

A great suite, great location, modern looking and very spacious even with 4 people. Our stay started out awkwardly as there was a horrible odor emanating from the bathroom sink. After contacting the front desk, a maintenance man arrived with disinfectant that solved the problem - a small irritant easily corrected. (if I understand my french correctly, we were not the first people to complain that day,although it was not a common problem. The maintenance man thought it may be due to the change over from heating system to air conditioning which had recently been undertaken). In any case, problem solved. Parking is a little tricky (the ramp has a s turn on it) but slow and steady and you're in (and the price is affordable for the location of the hotel)

I stayed at this wonderful establishment. It was in a perfect location, nice and quiet but an easy walk to City Centre. The staff were able to speak english quite well and were very patient and kind to my friend and me. We traveled from America and were treated wonderfully by all the French people. I will return at a future date and stay in this facility.

We enjoyed our stay in this appart hotel. The best thing about it is its location. It is extremely well located and the city centre is few minutes away. The place is pet-friendly and our cocker spaniel had a good stay as well and received some treats from the reception upon arrival, which was a nice gesture. The receptionist Ann-Henri /Antoine Henri, was very welcoming and professional and ensured we had a good stay. We definitely recommend this place.