Aparthotel Adagio Aix en Provence Centre

4-night stay Upside: (1) Space - limited-service apartment concept. Separate bedroom, bathroom, toilet, kitchenette, living room & balcony (within dining table) (2) Location - nearby supermarket & gym (not affiliated with Adagio); walking distance to the old town (3) Laundry room - located near reception; takes credit card payments; but there's only 1 washer and 1 dryer, so plan ahead (4) Quiet - inward facing apartments don't get street noise and face a pleasant internal courtyard Downside: (1) Air-conditioning issue - apparently, there was an ongoing air-conditioning fault affecting some apartments, including the first apartment we were assigned at check-in. Also, apparently, guests were supposed to have been informed about this, but we weren't. None of the correspondence we received prior to check-in mentioned it, neither did anyone mention it at check-in. Initial response when we queried why the apartment wasn't getting cool was the offer of a standing fan. This was completely unacceptable given the high summer temperatures (>30C) in a west-facing (afternoon sun) apartment. It would have been too uncomfortable to sleep, even with a standing fan. Not to mention the lack of transparency. After further enquiries, including regarding repair timing (several days!), suddenly another apartment, with functioning air-conditioning, became available. As Adagio is part of a major international hotel brand, issue could've been better handled by offering affected guests, whether in advance or at check-in, the option of (a) transfer to a similar-class property (in-network or otherwise) at no cost; (b) full refund; or (c) fully-transparent "informed" acceptance of apartment with faulty air-conditioning.

Very important to understand that this is an apartment stay NOT a hotel stay . We stayed for 5 days-- for this duration there is no housekeeping. We were given 3 sets of towels which was enough and we kept the apartment clean - it worked for us and we had a good stay. The staff were friendly but I think the apartment/hotel operates quite lean, so when the front desk is busy, they are clearly overworked. The apartment is a short walk to the old town and also a short walk to the Casino supermarket, so it is conveniently located. The parking is a little tight but not unusual by European standards. Getting a compact SUV in and out the 1st time was a tricky, but doable.

Niet de eerste maal in dit hotel.! We komen steeds terug voor perfecte service , ideaal gelegen voor stadstoerisme Dank aan de jonge receptionist die al onze vragen prefect kon beantwoorden

Het hotel ligt op een goede plek ten opzichte van het oude centrum, op loopafstand. Om de hoek is een grote Casino. De studio was netjes, schoon en met complete keukeninrichting. Aardig personeel en ontbijt ook prima verzorgd.

Wij verbleven 1 nacht in dit hotel. De parking was vlot en makkelijk bereikbaar en kostte 10 euro per nacht. Vriendelijk personeel aan de receptie. Er werd een zakje meegegeven met twee extra handdoeken, want ze waren slechts op 1 persoon voorzien, terwijl er op de boeking toch twee stonden. De lift was bruikbaar, maar had een technisch defect. Het appartment zelf was keurig, de studio zelf was proper. het toilet was eerder vuil, in het potje van de wc borstel zat nog erg vuil water van vorige verblijvers. De badkamer was ok.