Novotel Lugano Paradiso 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.6/5 782 件のレビュー

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Novotel Lugano Paradiso - Image 1
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Viale San Salvatore 11, 6900 PARADISO, スイス

説明

ホテルのその他の情報

  • Just a short walk from Lake Lugano and Monte San Salvatore

  • Hot deals for families

  • Heated outdoor swimming pool, open May to the end of September, Poolbar and fitness center.

  • Fully-equipped meeting rooms

  • Complimentary high-speed internet (WiFi)

当ホテルの客室

ホテル所在地

Novotel Lugano Paradiso

Viale San Salvatore 11
6900 PARADISO
スイス

GPS:45.991389, 8.945278

電話番号
ファックス +41 91 985 09 29

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

OLEA RESTAURANT, BAR AND EVENTS

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.6/5  782 件のレビュー

トリップアドバイザーの評価  4.2/5  891 件のレビュー

Good Location & Spacious Comfortable Rooms

トリップアドバイザーの評価 5.0/5

Nicomachean トリップアドバイザー認証口コミ

I stayed here for 2 nights. Rooms are spacious and comfortable. The breakfast was good as was dinner. The hotel is also close to the waterfront and walkable to shops in Lugano. The staff was also very kind and attentive. I will definitely stay here again.

Dear Nicomachean, Thank you very much for your kind review and for choosing Novotel Lugano Paradiso. We are delighted to hear that you enjoyed our convenient location, the spacious and comfortable rooms, as well as both breakfast and dinner. It is wonderful to know that you appreciated the proximity to the waterfront and the easy walk to the shops in Lugano. Your compliments about our staff being kind and attentive mean a great deal to us and will be shared with the entire team. We truly look forward to welcoming you back again on your next visit to Lugano. Kind regards, Novotel Lugano Paradiso

Used to be great

トリップアドバイザーの評価 2.0/5

Jetro7 トリップアドバイザー認証口コミ

More than a dozen stays at Novotel Lugano, but more than 3 years after my last visit, my recent stay was the worst. Rooms are spacious and clean. Worst is mattress, it is now impossible to sleep without back pain. Used to be just fine. Breakfast used to be great, it is now subpar, even by Novotel standards. Orange juice is a shame (same with grapefruit) compared to the juices selection that used to be on offer. Hot drinks used to be made to order, now you have two extremely noisy coffee makers… Pastries selection is now maybe 20% of what it used to be. Too bad. Plus side, is the restaurant that is much better than it used to be, both for lunch and dinner. Cost cutting pushed too far. Won’t come back.

Dear Jetro, thank you for taking the time to share such a detailed review and for your long-standing loyalty to Novotel Lugano Paradiso over the years. We are truly sorry to read that your most recent stay did not meet the standards you experienced in the past and that it led to disappointment. While we are pleased to know that you still found the rooms spacious and clean, we sincerely regret your comments regarding the mattress comfort. Quality sleep is essential, and your feedback will be shared with our management and housekeeping teams for careful review. We are equally sorry to learn that the breakfast experience did not live up to your previous expectations. Your remarks regarding juice quality, hot beverage service, and the reduced pastry selection are taken very seriously. We understand how noticeable these changes can be for a returning guest and regret that they negatively impacted your stay. On a positive note, we appreciate your kind words about the restaurant, and we are glad to hear that lunch and dinner met and even exceeded your expectations. We regret that your experience has led you to decide not to return, and we truly appreciate your honesty. Feedback like yours is invaluable and helps us reflect on where improvements are needed. Kind regards, Novotel Lugano Paradiso

Nice hotel spoilt by terrible hospitality

トリップアドバイザーの評価 1.0/5

Sherpa06852156370 トリップアドバイザー認証口コミ

I've had the good fortune to stay in many many Novotels around the world from Conference hotels to more character filled establishments . This is a nice hotel ...spoilt by the worst hospitality standard I've encountered in 40 years. Management hides behind the staff , sending them forward with ridiculous edicts. The staff are petrified and repeat ''But the manager says'' in response to any query . I spend a lot of nights in ALL hotels (Diamond status) and am pleased to say the nights before and after this stay in a Conference Hotel and an Airport Hotel demonstrated that hospitality is alive and well in the group and that its not the bricks and mortar alone that make for a decent stay .

Dear Guest, thank you for taking the time to share your feedback and for your long-standing loyalty to the ALL – Accor Live Limitless program. We are truly sorry to read that your experience at Novotel Lugano Paradiso fell so far short of your expectations and, above all, of the standards you have come to know across the brand. While we appreciate your recognition of the hotel itself, we are deeply concerned by your comments regarding hospitality and management approach. What you describe does not reflect the values of Novotel nor the service culture we strive to uphold. Our team members should feel empowered to assist guests with confidence and care, not constrained or uncomfortable in doing so. Please be assured that your feedback will be taken very seriously and shared with senior management. Constructive criticism from experienced and loyal guests such as yourself is essential for us to identify shortcomings and take meaningful corrective action. We regret that your stay left such a negative impression, especially given your extensive experience within the Accor portfolio, and we sincerely apologize for the disappointment caused. Kind regards, Novotel Lugano Paradiso

Nice room 20 minutes from town walking

トリップアドバイザーの評価 4.0/5

ccyy4 Solo travel - トリップアドバイザー認証口コミ

This hotel was booked through my group tour with Globus. I have no idea what the price would normally be. The location is okay. It’s about 5 minute walk to the water front and a 20 minute leisure walk to the center of town. It’s a really nice walk along the water, but might be tiresome if you have any mobility issues. The rooms were quite nice. I’m not sure if they have true queen or king beds, as I had two single beds pushed together and covered with a mattress topper. This was great except for the fact that the comforters were two twin size ones still. The bathroom was also one of the biggest ones we’ve had in Switzerland. The water pressure in the shower is a bit weak. The wall of the bathroom is glass, so if you’re sharing a room with someone in their inside, it does light up the room. There is no curtain because it’s the other side of the shower. Breakfast is okay, nothing special. Switzerland hotel breakfasts definitely cannot compare to the extensive and varied breakfasts at Asian hotels.

Dear ccyy4, thank you so much for taking the time to share your experience! We’re glad to hear you enjoyed the room and the scenic walk along the waterfront—it’s one of our favorite features too. Your feedback about the bed setup and lighting in the bathroom is very helpful, and we’ll definitely take it into consideration to improve guest comfort. We’re also happy that the spacious bathroom stood out during your travels in Switzerland. Regarding breakfast, we appreciate your honest comparison and will explore ways to enhance our offerings to better meet international expectations. We hope to welcome you back again soon and offer an even more enjoyable stay! Best regards Novotel Lugano Paradiso

Among the hotels in Paradiso, one of the more value hotels under a hotel group

トリップアドバイザーの評価 4.0/5

rememr トリップアドバイザー認証口コミ

Location & Proximity: 5-10min walk to Paradiso train station. It is possible to reach the hotel with luggage on foot. From the train station, follow google maps but instead of going down the stairs, go down the slope from the carpark instead. Check-in: Check-in is strictly at 3pm, I arrived early from another hotel and had some drinks at the lobby bar and used the provided Wi-Fi. Service: Staff is friendly and speaks good English. Tip: It is recommended to learn some basic greetings and phrases in Italian, great to use within the Ticino region. Welcome amenity: Welcome drink for Accor Gold (wine, beer or soft drinks). A plate of welcome dessert nibbles and some chocolates in-room. Lobby: The lobby has an area to purchase snacks, drinks and ice cream from the reception (very convenient), it’s connected to the pool and hotel restaurant bar. Executive Ticino Room: Located on the top floor. Decor seems to be a bit different from the normal room hence tried it, there is not much view though (facing another building). There is a sofa with movable table, smart tv (looks more than 40 inches), work desk, Nespresso machine and fridge. Still water was replenished daily. Wi-Fi: Fast at lobby, however, signal is weak in-room. Bathroom: Modern bathroom with rain shower and bathtub. Toiletries: Shower cap. Ritual of Karma range soap, shampoo and conditioner, pretty good smelling. Breakfast: Great breakfast spread! There’s coffee, tea, juices, bread, cold cuts, cheese, hot food (scrambled eggs, rosti, sausages, bacon).

との提携 TripAdvisor

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