Novotel Lugano Paradiso bintang 4,5

Catatan tamu Avis (Peringkat ALL) 4.6/5 812 ulasan

Novotel Lugano Paradiso - Image 1
Novotel Lugano Paradiso - Image 2
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Deskripsi

Keistimewaan hotel

  • Just a short walk from Lake Lugano and Monte San Salvatore

  • Hot deals for families

  • Heated outdoor swimming pool, open May to the end of September, Poolbar and fitness center.

  • Fully-equipped meeting rooms

  • Complimentary high-speed internet (WiFi)

Akomodasi kami

Lokasi hotel

Novotel Lugano Paradiso

Viale San Salvatore 11
6900 PARADISO
Switzerland

GPS:45.991389, 8.945278

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

OLEA RESTAURANT, BAR AND EVENTS

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Peringkat ALL  4.6/5  812 ulasan

Peringkat TripAdvisor  4.0/5  872 ulasan

Nice comfortable hotel

Catatan Tripadvisor 4.0/5

533borism Ulasan TripAdvisor tersertifikasi

I came here to stay for one night on my own, in a bigger room, i think it was the sweet. I was greeted very well, with free sweet treats on the table. The place was very clean, and everything was organized well. The bathroom was very spacious and pleasing, and the sleeping conditions as well. However, breakfast was bit messy, and it took me some time to get the cutlery needed. There was a lot going on and the food displayed was bit disorganized. The staff was very nice and ready at all times, and im sure the issue only occured that day because there was a football team in the hotel

Excellent Hotel, clean, affordable & very comfortable

Catatan Tripadvisor 4.0/5

vics40 Ulasan TripAdvisor tersertifikasi

Excellent hotel in Paradiso, a small municipality in the district of Lugano. The Hotel is very clean, well appointed, with a boujee outside area, & pool. Rooms are lovely and spacious, with a desk & sofa, and a super large bed; unfortunately I did not find the bed that comfortable, and although I did not have the air con on, & the window open, I did find the room fairly warm. The bathroom is great, & the shower is fabulous with strong powerful shower, & amazing Rituals toiletries, just a shame they were not in travel size to take away. Breakfast is good, offering cooked & continental, also with a selection of local cheeses, pastries & Honey & Jams. Staff are welcoming, friendly & helpful. The local area offers a good choice of affordable & good places to eat & drink, & the Lake views are incredible. Whilst there is a bus into Lugano, which only takes about 5mins, I would certainly recommend the tree lined walk, along the Lake, roughly 20mins into Lugano, although longer with all the Photograph stops you will do! The walk is exceptional with far reaching views into the Mountains & across the lake to the residential areas.

Memorable

Catatan Tripadvisor 4.0/5

ronnygandey Keluarga - Ulasan TripAdvisor tersertifikasi

I chose this hotel for my transit stay during my trip from Rome to Interlaken. After left the hotel and listen to comments from my family, then I was thinking I only I stayed for two or more nights. That was because of the beauty of Lugano and the Novotel Paradiso Room was clean despite a bit too small for me. Check in and check out were smooth and very quick. Staffs very helpful and swift in responding any questions from guests. The breakfast also very good. Not too much in variety but for me the taste is very good and made me keep eating even though I have already full. One thing that needs attention : shower floor very slippery. Do not ask about hotel access using public transport. This is switzerland So thank you

Disappointing Management and poor customer service !! Do not stay here if you wish to be treated with respect

Catatan Tripadvisor 1.0/5

987sarahn Couples - Ulasan TripAdvisor tersertifikasi

My husband and I are visiting Lugano at the end of our trip across northern Italy and Switzerland. What was supposed to be a nice nostalgic trip as my husband lived and went to university here many years ago ended up starting off not so great due to our experience at the Novotel Pardiso. We are avid travelers and never have I experienced such disrespect and disappointment in what claims to be a 4 star hotel. We arrived yesterday with no issues only being told we had to prebook a breakfast time due to the hotel managing large groups. This is ok not a problem. We decided to have breakfast to our room and went to make coffee using their in room Nespresso machine to find that two pods were stuck in the machine. We then removed the tray to see if it was full and the coffee from the pods was clearly pushed through. We called the front desk for assistance and someone came to the room then accused us of breaking the machine and we would be charged 350euro. Our main issue here is no one really looked at or tried to fix the machine , their response was to accuse us and look for payment for a new machine. There was a full tray of pods in the room proving we had not been the ones to cause this issue as we had just arrived one night and the room had not been serviced yet. We were told to speak with the manager as the hotel were claiming apparently that the previous guests had not caused this problem therefore it was our fault. All of this treatment even though we were the guests whom raised the issue , there were two pods stuck in the machine and we had a full tray of unused pods in our room. The issue is not so much the coffee machine itself or even the money , it was the hotels immediate response of accusation , unwillingness to resolve and the managers response when we tried to discuss with her. We expressed our disappointment on how the situation was handled and the accusations expressing our intent to leave earlier as a result to be told “ it is too late to check out now “. We had already paid for our room for 3 nights and at this stage it was clear that the client is not important to this hotel. We left and do not even care for the money back on our stay as that was not worth the effort given the managers response to us leaving as “ good” We travel regularly in many 4 and 5 star hotels and this is the first time I’ve experienced such disregard from management and also such accusations and demand for money instead of resolving and discussing to resolution. We will most definitely not be recommending this hotel to friends , family or staying here for any future visits. Overall this is extremely disappointing as it tarnishes the good reputation and name Novotel usually holds for its establishments.

Looks nice but can be better

Catatan Tripadvisor 2.0/5

Annuska S Ulasan TripAdvisor tersertifikasi

Not the best hotel, it wasn't so bad but they need to improve some parts of the services. We booked a breakfast buffet but the hotel was too crowded so we got breakfast in the room so we couldn't choose our breakfast items ourself. We didn't like the items which were served. The room was a bit small for the 4 of us. Poor water pressure in the shower so taking a nice shower after travelling for 7 hours was not the case.

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Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 352 ulasan 9.2/10 Lokasi
  • 433 ulasan 7.4/10 Kamar
  • 471 ulasan 8.2/10 Pelayanan
  • 7 ulasan 5.6/10 Internet
  • 392 ulasan 8.2/10 Sarapan
  • 187 ulasan 9.2/10 Kebersihan
  • 111 ulasan 4.1/10 Kesepadanan nilai

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