Mercure Thalasso and Spa Port Frejus 4 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 1 223

Gwarancja
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Mercure Thalasso and Spa Port Frejus - Image 1
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16 Quai dei Caravello, Port-Fréjus Ouest, 83600 FREJUS, Francja

Opis

O hotelu

  • Thalasso Institute and Spa

  • Heated sea water course

  • Direct access to the beach

  • A 10-minute drive from the Saint-Raphaël TGV train station

  • Close to the Esterel Massif for hiking

Nasze pokoje

Lokalizacja hotelu

Mercure Thalasso and Spa Port Frejus

16 Quai dei Caravello, Port-Fréjus Ouest
83600 FREJUS
Francja

Pozycja GPS:43.420183, 6.746528

Telefon
Faks +33 4 94 52 55 01

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta mile widziane
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
W pobliżu obiektu
  • Parking

L'ALBA HERMES

L Ensouleia offers traditional and low calorie cuisine that takes all the colours and flavours of the Mediterranean to a higher level.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 1 223

Ocena TripAdvisor  3.5/5  Liczba opinii: 1 501

Very disappointed

Ocena na stronie TripAdvisor 1.0/5

Jet17549280193 Friends getaway - Opinia zatwierdzona w TripAdvisor

Last year i stayed at mercure in São Paulo Brazil and not sure if it’s the same company. So when i booked my staying in frejus at the mercure, i was expecting a great place to stay . Unfortunately it wasn’t the case . The aísles to the rooms smells of old mold. The rooms are ok . Air conditioner struggles to keep up . Service is mediocre . And they forgot to clean the room on Sunday . She left early and skipped my room . For $200 per night with an ocean view , was not worth it.

Dear Guest, Thank you for taking the time to share your feedback following your recent stay. We truly regret that your experience at our hotel did not meet your expectations, especially in comparison to your previous positive stay at Mercure in São Paulo. Please accept our sincere apologies for the inconveniences you faced, including the smell in the corridors, issues with the air conditioning, and lapses in housekeeping and service. We understand how disappointing it must have been not to receive the high standards you were anticipating, particularly at the rate you paid for an ocean-view room. Your detailed comments have been shared with the relevant teams, and we are taking appropriate steps to address these concerns and improve our guests’ experience. We appreciate your honest feedback as it helps us to continuously enhance our service. Should you consider giving us another chance in the future, we would be keen to provide you with a much more enjoyable and comfortable stay.

Great location but in need of refurb

Ocena na stronie TripAdvisor 3.0/5

Cannes73 Opinia zatwierdzona w TripAdvisor

Great location on the port of Frejus and friendly staff. The hotel however is in need of a refurbishment. Only one lift was functioning and the room and its bathroom was tired. No complimentary drinkable water in room, only available from minibar.

Thank you very much for sharing your experience at the hotel. We are delighted that you appreciated our privileged location on the port of Fréjus and the friendliness of our staff. We take note of your comments regarding the need for refurbishment. As noted at reception, our lifts are undergoing refurbishment, so only one is available. You also have the possibility of ordering room service in the evening or we also have drinks available at reception. We look forward to welcoming you back after our renovations to provide you with an even more enjoyable experience.

Great Location, Everything else poor and nowhere near a 4 star hotel.. Give it a miss

Ocena na stronie TripAdvisor 3.0/5

Gregoribub Opinia zatwierdzona w TripAdvisor

Lovely location but hotel needs managed... Dirty, poorly maintained, poor bar hours, no room cleaning, poor car parking at high cost. Here for six nights, overcharged and still haven't got my refund. Best to avoid this Fawlty Towers Episode . MANAGEMENT NEEDS A Rocket as it is a waste.

Sir, I am sorry that you found our establishment poorly managed, being the operations director of the establishment since January, I would like to respond directly to you on all the points you mentioned. The edges of the restaurant tables are on order and will be repaired very soon, however I assure you that none of them are sharp and do not present any risk to our customers. All our rooms are cleaned every day so I am surprised not to have received your comment regarding the cleanliness of your room during your stay, my teams and I would have done what was necessary the same day. You mention food poisoning by blaming our restaurant. Please note that we are monitored by a laboratory with mandatory samples and regular checks all year round. Concerning the outdoor swimming pool, it is managed by our co-ownership, which for a week has been adding the necessary deckchairs for our customers. Please also note that the Alba Plage private beach which is located just in front of the hotel will open its doors next week, which will allow our guests to have several possibilities to make the most of our magnificent waterfront location while being on the Port and a stone's throw from downtown Fréjus and even the nature base for lovers of sport and nature. As for the parking intercom, this is new because it was installed in April and to date we have not noticed any malfunctions. I hope to see you again at the Mercure Thalasso & Spa of Port-Fréjus **** in order to give you a wonderful stay and prove me right by showing you throughout your stay that my teams and I are here for our customers and that our establishment continues to improve.

Dirty and dangerous room, senior reception staff gave poor service no wifi

Ocena na stronie TripAdvisor 1.0/5

F5351OFcharlotteb Opinia zatwierdzona w TripAdvisor

Stayed for three nights. A thick layer of dust coated everything. Advised reception who sent maintenance man to check. Was not resolved for the whole stay yet asked a couple of times. Plug sockets fell out of the wall leaving wires exposed. Shower in bath in a very small space but the only way that you can stand under the water is to stand with you feel on the slopes of the bath sides. You can not stand with your feet flat. It was extremely slippy and dangerous and had to hold on with one hand at all times. There was no wi fi at all in the rooms. The senior reception lady , long blknd hair was so rude. We asked to leave luggage and despite there being a locked luggage room she made me put it in the office with an open door where people passing it could see. The staff member whe we collected it was very confused as to why it was there. Waited at reception f9r ages, she is in the office on social media. She did not explain how to get into pools or exit to beach or towels. Added breakfast without asking us. Only discovered this on checkout! However, some other staff at other times were so helpful pleasant and polite. Location is great, five minutes from lots of lovely bars and restaurants. Thank you to the lovely maintenance man who sorted the plug sockets. He took the tome to answer some questions that that lady on reception shrugged her shoulders at even though he d8dnt speak much English took the time to use a translation app. Parking is paid and if the hotel don't have any, parking nearby can fill up and you might have to walk 10 mins to car park. We didn't eat. We tried to have a drink but gave up after waiting 15 mins whilst staff that said they were coming stacked plates and didn't serve us. A shame as service elsewhere in the town was amazing. An absolutely beautiful town, and short taxi to saint Raphael is worth it

Luxury beach vacation

Ocena na stronie TripAdvisor 5.0/5

Patricia P Opinia zatwierdzona w TripAdvisor

Excellent location on the marina and beach. Walkable to restaurants, shops, markets, old town Frejus. Easy access to train to Cannes and boats to St Tropes. Very comfortable beds and nice pool. Excellent staff. Highly recommend!

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 560 Liczba opinii 8.2/10 Lokalizacja
  • 804 Liczba opinii 5.3/10 Pokój
  • 814 Liczba opinii 7/10 Obsługa
  • 12 Liczba opinii 0.3/10 Internet
  • 332 Liczba opinii 3.6/10 Czystość
  • 280 Liczba opinii 4/10 Jedzenie
  • 278 Liczba opinii 7/10 Śniadanie
  • 203 Liczba opinii 3.2/10 Udogodnienia

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