Novotel Chennai OMR bintang 5

Catatan tamu Avis (Peringkat ALL) 4.3/5 1.278 ulasan

Jaminan Harga
Terbaik
Novotel Chennai OMR - Image 1
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Opp. Elcot Sez, IT Expressway,, Old Mahabalipuram Road,, Sholinganallur, 600119 CHENNAI, India

Deskripsi

Keistimewaan hotel

  • Located on Old Mahabalipuram Road within 40 minutes drive to airport

  • Enjoy multiple outdoor and indoor sports activities

  • Ideal for a quick family staycation

  • Relish new age Food and Beverage options

Akomodasi kami

Lokasi hotel

Novotel Chennai OMR

Opp. Elcot Sez, IT Expressway,, Old Mahabalipuram Road,, Sholinganallur
600119 CHENNAI
India

GPS:12.905224, 80.229228

Telepon
Fax +91 44 6644 4778

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Hewan peliharaan tidak diperbolehkan
  • Antar-jemput
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service

NICO Asian Bar and Cafe

Spend your sun kissed mornings with local artisanal teas and coffees. An ideal setting for co-working or quick meetings with high speed internet. Relish our authentic Asian cuisine. Evenings are accompanied by live music and finest wines, cocktails.

Ulasan tamu kami

Ulasan tamu kami

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  1.278 ulasan

Peringkat TripAdvisor  4.8/5  717 ulasan

Sertifikat keunggulan 2025

Highly recommended!

Catatan Tripadvisor 5.0/5

justin s Ulasan TripAdvisor tersertifikasi

Nikitha made our stay truly wonderful with her warm hospitality and exceptional service. She was attentive, helpful, and always went the extra mile to make us feel comfortable. Highly appreciated and strongly recommended! 👏✨

Awesome

Catatan Tripadvisor 5.0/5

Discover55966894020 Ulasan TripAdvisor tersertifikasi

Very great experience I had with staff and hotel.. specially with Padmaja and Sarojini who made me to feel like home.... I love to visit again

Pathetic & Harrowing Experience

Catatan Tripadvisor 1.0/5

Odyssey32801447428 Ulasan TripAdvisor tersertifikasi

Highly untrained & unprofessional staff. Most importantly, highly undermanned Zero sense of hospitality - no accountability, no customer centricity and no Accor Live Limitless Service   From arrival to departure at all touch points, there were issues, but nothing was addressed by the Hotel Management team despite informing Ritvika at Front Desk. The check-in was delayed, in-room requests were delayed, the restaurant experience was awful, and departure was super cold. Check-in - Team took over 5 minutes to check-in, and I was not informed about the amenities like health Club, swimming pool or gym, other restaurants' timing and cuisine. Housekeeping - The room had an issue with the iron first day, it took over 1 hour to resolve. The team had kept burnt iron, which was replaced 3 times and the first 2 times it was not even checked.  Unfortunately, due to the rush, the iron was left on when I left for work, and it was kept on when I came back which could have led to a fire in the room. I had an inhured foot and i requested for band aid which was refused by HK team member stating that I need to contact Front Desk as he cant give, the one who came to replace the iron. All day Dining Restaurant - During Breakfast, there was no one in the restaurant to serve guests, and there was no hostess to confirm the Room No. so anyone can come have breakfast & leave. The table covers aren't set, there is no manager during breakfast to look after guests, soiled tables were left unattended at 7:45 am when the restaurant had barely anyone. There were delayed orders for paranthas or omelettes, and if the guest leaves the breakfast and goes no one will bother to check. In Room Dining - I requested for plate & cutlery it came after I had my meal and the person wasn't apologetic. Departure - I had an injury and I was limping instead of offering assistance to hi to the hospital or doctor on call the Duty Manager Kiran asked me whether I had breakfast, which shows no empathy for guests. Ritvika told me someone from hotel team will come to meet and address the concerns and no one came as the hotel team doesn't even care about the experience of the guests. There is no service recovery in any form, for instance, no apology letter or amenities in the room I stayed for 4 nights and 5 days, and nothing was there to make me feel special. Lemon Tree or Holiday Inn Express offers a million times better service than so called Novotel, which is part of the luxury segment of the Accor group. The service standards define poor leadership, zero mentorship, and no connection with the client and I am sure had if been an LQA audit, this hotel would have failed miserably. I believe from GM to HR and L&D and Function Head need to deep dive to uplift the service standards as the hotel is drowning and no one will take time to share such detailed feedback rather change the hotel brand. You must experience hospitality at Leela Chennai, Park Hyatt and ITC Grand Chola. I am sure if they can deliver exceptional & bespoke experience, so can you if there is INTENT and MINDSET to offer curated & crafted experience for lasting memories. This is for sure that I would never recommend this property or will ever come here in future.

Dear Valued Guest, Thank you for sharing such detailed feedback. We sincerely apologize for the lapses in service you experienced during your stay. This is far below our standards, and your comments regarding check-in, housekeeping, dining, and staff responsiveness have been taken very seriously. Please be assured that we are addressing these concerns with the respective teams to ensure immediate improvement. We regret that we could not provide the comfort, care, and hospitality you expected and deserved. We value your feedback and hope you will give us another opportunity to restore your confidence in our service. Sincerely, Vineesh Kurup General Manager

Thank you Novotel

Catatan Tripadvisor 5.0/5

amreshm2023 Ulasan TripAdvisor tersertifikasi

Had a really pleasant stay! Special thanks to Arpita for a smooth and friendly check-in, Lalitha for neatly placing all the amenities in the room with care, and Ambika for handling my check-out so efficiently. Everyone was polite, professional, and made me feel well looked after. Appreciate the great hospitality will definitely look forward to coming back!

Dear Valued Guest, Thank you for taking the time to review Novotel Ibis Chennai OMR! We are thrilled that you had an amazing experience with us. We indeed endeavour to create memorable experiences and I’m glad that we could be of service to you. We will be sure to convey your regards to the team! We look forward to welcoming you again and assure that your next visit will be as pleasant as the previous one. Sincerely, Vineesh Kurup General Manager

Enjoyed our stay at Novotel Chennai OMR

Catatan Tripadvisor 5.0/5

Culture44857362589 Ulasan TripAdvisor tersertifikasi

We had a great stay and experience at Novotel Chennai OMR . The service of the employees were excellent. The room was nice and clean, and the massages at the Spa were amazing! A special thanks to Sarita, Iba and Sailo who kindley welcomed us and prepared the tables in the restaurant for us. Greetings Linda and Israel

Dear Valued Guest, Thank you for taking the time to review Novotel Ibis Chennai OMR! We are thrilled that you had an amazing experience with us. We indeed endeavour to create memorable experiences and I’m glad that we could be of service to you. We will be sure to convey your regards to the team! We look forward to welcoming you again and assure that your next visit will be as pleasant as the previous one. Sincerely, Vineesh Kurup General Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 308 ulasan 9.1/10 Lokasi
  • 1.062 ulasan 8.7/10 Kamar
  • 3.608 ulasan 9.4/10 Pelayanan
  • 8 ulasan 8.1/10 Internet
  • 532 ulasan 9.6/10 Suasana
  • 514 ulasan 9.1/10 Kebersihan
  • 320 ulasan 8.5/10 Fasilitas
  • 316 ulasan 8.3/10 Sarapan

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