Dear Luc V. d. B., thank you very much for taking the time to share your feedback regarding your stay at Novotel Munich Airport. We are delighted to hear that you enjoyed a smooth and efficient stay and that you especially appreciated our clean rooms, comfortable accommodation, breakfast selection, and the friendliness of our team. It is also wonderful to know that your check-in and check-out experience was seamless and that you were able to enjoy a quick and convenient overnight stay. Your excellent ratings and kind words are highly appreciated and serve as a great motivation for our entire team. We hope to have the pleasure of welcoming you back again very soon at Novotel Munich Airport. Kind regards Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Ursula H., thank you very much for your wonderful and detailed feedback 😊 We’re delighted to hear that you enjoyed your stay, especially the atmosphere, our friendly team, the fresh breakfast, and even our little robot helper – it always brings a smile 😊 It’s also great to know that you had a restful night despite the proximity to the airport and that you felt comfortable in your room. Regarding the windows, we completely understand your point (especially for those who enjoy a good “German-style” fresh air moment 😉). Due to structural and safety reasons, our windows cannot be opened. However, all rooms are equipped with a modern ventilation system that ensures a constant supply of fresh air and a comfortable indoor climate. Thank you again for your kind words and your trust. We would be very happy to welcome you again if your travels bring you back to Munich Airport ✈️ Warm regards Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. T., Thank you so much for your wonderful feedback! 😊 We’re thrilled to hear that from the moment you arrived until the end of your stay, you felt well cared for and that our team could make your visit so pleasant. Your kind words about cleanliness, quiet rooms, and the comfort of our beds will surely make our housekeeping team do a little happy dance! 💃🕺 We’ve also noted your comment about the room temperature and will see how we can make it even more comfortable next time. Knowing that you appreciate our sustainability initiatives makes us extra proud – together, we’re working toward a greener future! 🌱 We very much look forward to welcoming you back soon – hopefully with the perfect room climate and your well-deserved welcome drink! 🍹 Warm regards, Borys Kalmykov Guest Experience Manager Novotel Munich Airport

Dear Mr. I., Thank you very much for sharing your feedback about your stay with us. It’s great to hear that you found the hotel comfortable and appreciated the convenient location close to the airport. We’re also very happy that you enjoyed our breakfast and its wide selection – a good start to the day is always important, especially before traveling. At the same time, we have noted your feedback regarding the room and cleanliness ratings and will review this with our team to ensure we continue improving. We hope to have the pleasure of welcoming you and your family again on your next trip through Munich. Warm regards, Borys Kalmykov Guest Experience Manager Novotel München Airport

Dear Mr. S., Thank you very much for your outstanding feedback and the perfect rating of 100/100 for your stay at the Novotel München Airport. We are delighted to hear that you were very satisfied with our location, accommodation, and especially the fantastic breakfast. It is also wonderful to know that our team contributed positively to your stay – we will gladly share your compliments with them. We greatly appreciate your loyalty as an ALL Accor Classic member and your willingness to recommend our hotel to friends and family. Your feedback motivates us to maintain the high standards our guests have come to expect. Thank you also for subscribing to receive our newsletter and special offers. We will ensure you are kept up to date with news, promotions, and events from Novotel. We look forward to welcoming you back on your next visit to Munich. Kind regards, Borys Kalmykov Guest Experience Manager Novotel München Airport

Beste Pascal, Hartelijk dank dat u de tijd heeft genomen om uw ervaring te delen. Fijn om te horen dat u rustig heeft kunnen slapen tijdens uw verblijf. We begrijpen uw opmerking over de verwarming en dat het soms wat te koud kan zijn bij koude nachten. We zullen dit meenemen om onze kamercomfort nog beter af te stemmen voor toekomstige gasten. We waarderen ook uw loyaliteit als ALL Silver-lid en hopen u bij een volgend verblijf een nog comfortabelere ervaring te kunnen bieden. Met vriendelijke groet, Novotel München Airport Team

Dear Mr. T., thank you very much for taking the time to review your stay with us at Novotel Munich Airport. We are delighted to hear that it feels like "coming home" to you every time – we can hardly receive a nicer compliment. Your many top ratings – from the booking via the ALL app, the check-in, the accommodation, cleanliness, our team, to the check-out – give us great joy. Knowing that you always feel welcome with us means a lot to us. Thank you also for your loyalty as an ALL Silver member. We are very pleased that you would recommend both our hotel and the ALL loyalty program. Your feedback regarding the breakfast, which you rated 70/100 points, is important to us. We would like to provide you with a thoroughly convincing experience here during your next stay as well. Should you have any special requests or comments, we would be very happy if you shared them with us. We also appreciate your positive feedback on our sustainability initiatives – sustainability is a high priority for us, and your feedback motivates us to continue on this path consistently. We thank you for your loyalty and would be very pleased to welcome you back with us soon. It is always a pleasure to have you with us. With kind regards, Your team at Novotel Munich Airport

Dear Mr. T., thank you very much for your wonderful review! We are very pleased to hear that you always feel warmly welcomed by us and that the rooms, breakfast, and our team have met your expectations. We are also delighted by your praise of our sustainable initiatives and the ALL Accor membership benefits. Your positive feedback motivates our entire team to continue serving our guests with heart and attention. We are already looking forward to warmly welcoming you back on your next stay. Best regards, Your team at Novotel Munich Airport

Dear Mr. D. H., thank you for taking the time to thoroughly review your stay at the Novotel Munich Airport. We are very sorry that your experience in our establishment did not meet your expectations – especially as a valued ALL Accor Gold Member. We would like to sincerely apologize for the inconveniences caused by the incorrect calculation of breakfast costs. In fact, due to a configuration issue in the booking app, there was unfortunately a double charge for breakfast. We have reviewed your concerns and – as already confirmed via email to you – we have, of course, fully credited the excess breakfast charges. It is very important for us to take such feedback seriously, especially when there are technical causes involved. Therefore, we are in close communication with the responsible team at Accor to pass on potential weaknesses in the app and to avoid such errors in the future. The fact that your valid complaint was not recognized and resolved immediately during check-in or check-out does not meet our standards for service and attentiveness. We sincerely apologize for this. We also regret that you faced negative experiences regarding other aspects of your stay – such as room signage, the charger for electric vehicles, or cleanliness. Your feedback is very valuable to us for implementing targeted improvements. Dear Mr. D. H., we hope that despite this unfortunate incident, we will have the opportunity to impress you with our service during a future stay. Please do not hesitate to contact our reservation team directly before your next booking – we are happy to assist personally to accommodate your wishes to the best of our ability. Best regards, Your Novotel Munich Airport Team

Beste Marcel, Hartelijk dank voor uw mooie beoordeling! Wat fijn om te horen dat u weer een prettig verblijf bij ons had, met een lekkere koele kamer dankzij de airco en goede nachtrust op onze bedden. Ook fijn dat u genoten heeft van het ontbijt. We kijken ernaar uit u binnenkort weer te verwelkomen in het Novotel München Airport! Met vriendelijke groet, Uw Novotel München Airport Team

Lieber Herr T., vielen herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Es freut uns sehr zu lesen, dass Sie Ihren Aufenthalt bei uns als unkompliziert, freundlich und insgesamt angenehm empfunden haben. Besonders Ihre lobenden Worte zu unserem Team wissen wir sehr zu schätzen – sie sind eine schöne Anerkennung für unser tägliches Engagement, unseren Gästen einen rundum gelungenen Aufenthalt zu ermöglichen. Vielen Dank auch für Ihre Hinweise zur fehlenden Bügelmöglichkeit. Tatsächlich bieten wir auf Anfrage an der Rezeption gern ein Bügeleisen und Bügelbrett an – es tut uns leid, wenn diese Information während Ihres Aufenthalts nicht ausreichend kommuniziert wurde. Wir nehmen Ihre Rückmeldung gern zum Anlass, dies künftig klarer zu gestalten. Auch Ihre Anmerkung zur Shuttleverbindung vom Terminal nehmen wir ernst. Obwohl dieser Bereich außerhalb unseres direkten Einflusses liegt, ist uns bewusst, dass eine klare und einfache Orientierung gerade nach einem Flug entscheidend ist. Wir prüfen aktuell, wie wir hierzu noch besser informieren können – etwa durch aktualisierte Hinweise an der Rezeption oder auf der Buchungsbestätigung. Als Classic-Mitglied unseres ALL – Accor Live Limitless Programms danken wir Ihnen besonders für Ihre Treue. Wir hoffen, Sie auch künftig wieder bei uns begrüßen zu dürfen – sei es für eine kurze Erholungspause oder einen längeren Aufenthalt. Mit herzlichen Grüßen Ihr Novotel München Airport Team

Dear Mr. d., thank you very much for your positive review! We are glad to hear that you enjoyed your stay with us, especially the proximity to the terminal, the quiet and clean room, and the facilities such as the coffee and tea offer and the gym. We value your feedback on the check-in experience and will be sure to look at ways to make this process even more efficient. It\'s also nice to know that you were satisfied with using the ALL program and would recommend it to others. We hope to welcome you again at Novotel München Airport in the future. If you have any wishes or questions for your next stay, please let us know. Warm regards, The Novotel München Airport Team

Dear Marcel, thank you for taking the time to share your experience with us. We are very sorry to hear that your last stay with us did not meet your expectations. We appreciate that you stay with us regularly, and we are sorry that this experience was not positive. We sincerely apologize for the inconvenience regarding the room temperature and the non-functioning air conditioning. Of course, this does not meet the standard we want to offer our guests. We will immediately deploy our technical team to ensure that all air conditioning systems are working properly and that room temperatures are comfortable for our guests. We have also taken careful note of your feedback on breakfast. We are sorry that the rolls were not fresh on Sunday and the sausages did not meet the usual quality standard. This is not our usual quality, and we will ensure that such incidents are avoided in the future. We hope that despite these inconveniences, we will be able to convince you of our service again during your next stay. Your feedback is very valuable to us, and we are committed to continuously improving our service. Best regards, Your Novotel Munich Airport Team

Dear Mr. V., thank you for your wonderful review! We are very pleased that you liked your room with park view and that you could appreciate our cozy bar area and the parking facilities at the hotel. We are glad you enjoyed your stay overall. Parking costs 28 euros, as we want to make sure that our guests can park in a safe and comfortable area. We hope to welcome you back soon and wish you a great time! Warm regards, Novotel München Airport

Dear Jos R., thank you very much for taking the time to share your impressions with us. We're glad you liked the room, but we're sorry to hear that the room temperature and broken air conditioning affected your stay. We fully understand that a comfortable indoor climate is crucial for a restful night's sleep. Please be assured that we will immediately investigate this issue and ensure that the air conditioning is in perfect working order. We also take your comments about value for money and cleanliness very seriously. We will discuss these issues internally in order to continuously work on improvements in these areas. It would be our pleasure to convince you of our service during your next stay and hope to welcome you back soon. Best regards, Your Novotel Munich Airport Team