Novotel München Airport

Dear Wim, Thank you for staying at our Novotel. It is always a pleasure to receive such positive feedback and we are pleased to hear that we have served the right purpose by providing a comfortable and practical accommodation before leaving early again for your onward journey. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continually improve the quality of our services as an airport hotel. We hope that your next visit will be as pleasant as the previous one. With sunny regards, Kathrine Griesbeck Guest Relations

Dear Matthew, Thank you for have chosen our Novotel for your accommodation and also for this good feedback. Our location at the airport and close to the highways makes it natural that we are a ideal place for a night on the journey, though this area also offers many possibilities depending on the purpose of the journey. We hope to be welcoming you and your family again. Summer greetings from Munich Airport Kathrine Griesbeck Guest Relations

Dear M, Thank you for taking the time to tell us about your experience at the Novotel Munich Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and has also been forwarded to the management. I am very sorry to hear, that you were throughout unhappy with our services and friendliness during your stay. It is our vision that our guests are meet with a smile by helpful staff members because we should all have internalized the passion. It can certainly lead to a rather tense situation for the employee in a stressful phase, but the friendliness must not be lost and I will speak with our staff about this. That it was not possible for you to have dinner in the restaurant I cannot understand, as I see that you arrived early to the hotel which allowed you much time to have dinner in our restaurant and bar "The Flave" and alternatively we also offer various dishes at the Foodji machine. Here you also find the coffee machine, which was available throughout your stay, also in the morning before the early departure to the airport and booked flight. Please be aware, that the bus ist leaving every 20 min and is the best opportunity in the morning as it can be difficult to arrange a taxi. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kathrine Griesbeck Guest Relations Novotel München Airport

Dear Kees, Thank you for the good review of our hotel! We are glad that you enjoyed your stay and our location close to the airport. The breakfast buffet starts at 6.00 am, but we do serve coffee & tea with croissants in the morning from 4.00 - 6.00 for all our guest leaving the hotel very early and this offer is complimentary. We hope to see you again in our Novotel for another pleasant hotel stay. Sincerely, Kathrine Griesbeck Guest Relations Novotel München Airport

Dear C, thank you very much for taking the time to write to us after your stay at Novotel Munich Airport, and we sincerely regret that the services provided did not meet your expectations. We apologize for the inconvenience this caused. We have checked the air conditioning in your room. When the seasons change, there are always challenges with the supply of heat / cold, as the system is based on the outside temperature. Since the temperature has been changing a lot in the past few days with sunny and warm in the daytime and very cold in the night, the system takes a few days to properly adjust now to a warmer season. Thank you again for your comments. We hope to regain your trust on one of your next overnight stays. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Kathrine Griesbeck Guest Relations Novotel München Airport