Mercure Bristol Holland House

This hotel has great potential, great location, easy access to the entertainment area of Bristol and the added benefit of parking. We had a Privilege King room which was clean, spacious and comfortable, unfortunately also tired and in need of a refresh. Also one of the lifts was broken during our stay and the other was noisy, we reported a spillage in the lift to reception which was received without any real care, although it was resolved by the time we returned. One thing that would be really useful for guests visiting Bristol would be local knowledge, which was lacking. The breakfast was very good and plentiful and we would stay here again which is ultimately the best outcome any business can hope for.

Firstly, the staff at this hotel are first rate, friendly, helpful and knowledgeable. The hotel is comfortable and the rooms are a good size. However, the hotel itself is desperately in need of investment, everything is a little tired. The pool area has tiles coming loose and it's badly painted with paint on tiles etc. At breakfast one morning both ancient coffee machines stopped working, leaving guests with their breakfast going cold while they waited for their coffee. Such a shame because the hotel is near the city centre and the river, where there are great bars and restaurants. Come on Mercure, even in these difficult times a 4 star hotel should be in a better condition than this. Respect your guests and invest in this otherwise good hotel.

The hotel is very close to the city centre, which is good. The hotel itself is a very ugly building. When you look at it, you don't want to stay there. Inside the hotel it's not so bad. Staff are friendly, breakfast is good, there's a bed, a bathroom and in the Privilige room that we had there were some complimentary soft drinks. The airconditioning doesn't do much good, so the room was quite hot. There's a good size television. We did not use the pool, as the sound of screaming children met us in the hallway leading up to the pool. Drinks in the bar are too expensive. Parking at 17gbp is also quite expensive, but was offered complimentary. Thumbs up!

No details of any facilities given at check in. Apparently, Jordan the "reception supervisor" said that wasn't part of check in, we just had to keep asking and find out as we went along apparently.. Stayed in a lot of hotels and first one that has had that attitude. Weren't told about different key cards needed for room pool and gym, so stupidly we just thought cards weren't working?! No towel provided at pool. Had to take room ones then keep asking for new towels for room. . Pool only open till 4pm which is rediculous as if you are out for day, you e no chance of using pool.pool bags for wet costumes empty, and despite raising with Reception on 1st day, nothing done and still no bags on last day!! Felt like we were treated like 2nd class citizens and for money paid, we should have opted for a travel lodge! Certaunly won't be returning

My hubby and I stayed at the Mercure for 2 nights and I was looking forward to going home from the moment we entered the foyer. Staff were abrupt and the majority gave the impression that they didn’t want to be there. The first room we were shown had stains on the carpet and hairs on the pillow. In fairness, once I showed the photos to the receptionist we were moved to another room. On the one evening we had dinner, both the service and food were poor and staff didn’t care that it wasn’t eaten. I then had to go in search of someone tending the bar in order to pay the bill as the waiting staff were too busy hosting a private party. I would not recommend this hotel nor stay there again.