Mercure Bristol Grand Hotel (recentemente remodelado) 4 estrelas

Nota clientes Avis (Classificação ALL) 3.5/5 1.086 comentários

Mercure Bristol Grand Hotel (recentemente remodelado) - Image 1
Mercure Bristol Grand Hotel (recentemente remodelado) - Image 2
Mercure Bristol Grand Hotel (recentemente remodelado) - Image 3
Mercure Bristol Grand Hotel (recentemente remodelado) - Image 4

Descrição

Hotel aprovado por ALLSAFE

Extras do hotel

  • Newly renovated Grade II listed building from 1856

  • Home to the largest ballroom in the city centre

  • Home to the bee-themed Keepers restaurant & bar

  • Parque de estacionamento privativo do hotel

  • A uma curta distância das principais comodidades

As nossas opções de alojamento

Localização do hotel

Mercure Bristol Grand Hotel (recentemente remodelado)

Broad Street
BS1 2EL BRISTOL
Reino Unido

GPS:51.455372, -2.593519

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Restaurante
  • Acesso para cadeiras de rodas
  • Wi-Fi
  • Ar condicionado
  • Pequeno-almoço
  • Bar
  • Salas de reunião
  • Propriedade 100% não fumadores
  • Serviço de quartos

KEEPERS KITCHEN & BAR

Coma, beba e descontraia a qualquer hora do dia e da noite no Keepers Kitchen & Bar. Aprecie o ambiente e desfrute da gastronomia britânica tradicional com um toque moderno, com um menu criativo que inclui mel caseiro da colmeia no terraço do hotel.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

Garantia de 100% de comentários de hóspedes que ficaram mesmo no nosso hotel

Saber mais

Classificação ALL  3.5/5  1.086 comentários

Classificação do TripAdvisor  3.0/5  1.504 comentários

Disappointed

Nota Tripadvisor 2.0/5

dwalker5 Avaliação com certificação TripAdvisor

I am currently in my hotel room . I booked a ‘quiet room’ . Last night, I experienced a screaming porn show from the room next door , it was quite a performance. Following that , the couple laughed and shouted for another hour, concluding at 2am. I am now in my ‘quiet room ‘ as I type this and there is music pumping out loudly from somewhere in the hotel . If I wasn’t so tired right now I would drive myself back to London! Speaking of driving , the car that the hotel advertises is actually the public car park next door and you will be charged £17 per night !

Hi Walker, Thanks for leaving us this review of your recent stay. It seems you had some trouble with noise during your stay, and for that, we're truly sorry. As for the parking, we're sorry if there was any confusion; the car park indeed operates independently next to us with its own fees. We strive to ensure our communications about parking are crystal clear. We hope you'll give us another chance to provide a better experience in the future. Take care, Mahesh, General Manager

Over priced, shabby, disappointing

Nota Tripadvisor 2.0/5

Kate L Avaliação com certificação TripAdvisor

Start with £15 for a glass of white wine - and it wasn’t even good wine! The room was tiny, they just squeezed a double bed in. Then the duvet cover was a king size, the bed was a double and the duvet was a single! My husband froze all night as he was under an empty duvet cover and we couldn’t get the heating to go above 16 degrees. The breakfast was good, the staff were friendly but overall the impression was penny pinching, over priced and definitely a bit shabby. Also, £17 a night for parking? Not mentioned on booking, just hotel parking was available. All in all, disappointed. Not coming back.

Hi there, Thanks for taking the time to share your thoughts about your recent experience. We're sorry to hear about the issues with the bed and heating. Our rooms do come with individually controllable air conditioning and heaters, and our bedding is chosen for comfort, so your experience is certainly not up to our usual standard. As for the parking fee, we always strive to be transparent with our services and costs, and we regret any misunderstanding. We'd like to note that our central location in the heart of Bristol is ideal for those looking to explore the city's attractions and shopping areas. We'd be grateful for the chance to welcome you back. All the best, Mahesh, General Manager

Did enjoy the experience.

Nota Tripadvisor 4.0/5

EnsignBoys2 Avaliação com certificação TripAdvisor

Very pleasant hotel, Food generous, hot, tasty & Staff happy. Bar Staff were friendly, a sp[ecial thank you to Lukas for his commitance to all customers & his smile. Had a massive room with a comfortable bed. Shame about the floor boards, no matter where you walked it all creaked, woke each other up when getting up in the night. The central heating didn't work, we did get given an electric Radiator to use. There is nowhere other than Hangers to put your clothes. No drawers or shelving. The bedside table is very large & about 30ins down the bed, ( I turned it around but still had 2ft of it protruding, you had to make yourself go down the bed to get off on one side.) Everything in the room was odd, lamps & furniture.

Hi there, Thanks for sharing your review. It's fantastic to hear that you found our hotel pleasant and our food generous, hot, and tasty; we take great pride in our Keepers Bar & Kitchen's locally sourced ingredients. A special shout-out to Lukas is much appreciated – his smile and dedication are indeed one of our treasures! We're sorry to hear about the creaky floorboards and heating issue you experienced. While our building is historic, we strive to maintain the comfort and quality expected from us. On the storage front, our aim is to balance the room's historic charm with practicality, and feedback like yours is valuable for future improvements. It's great to know that your room and bed provided comfort during your stay – our recent mattresses from 2018 are part of our commitment to a good night's sleep. We look forward to seeing you again on your next trip to Bristol. Cheers, Mahesh, General Manager

Perfect hotel for a simple stay in Bristol

Nota Tripadvisor 5.0/5

Jess19343 Avaliação com certificação TripAdvisor

Really impressed with the service of this hotel. I arrived early and just went to check in my car however was offered the chance to check in early. The hotel was really well decorated and modern, very clean and the beds are comfy! The staff were really helpful, if I come back to Bristol I will 100% be staying here every time.

Thank you, Jess, for such a positive review 😁 We're thrilled to hear you loved the decor and found your bed comfy - nothing beats a good night's sleep, right? And it's great that our team was able to accommodate your early check-in; we always try to be as helpful as possible! It sounds like you had a smooth ride with us, and we're absolutely chuffed to bits about it. We look forward to the pleasure of welcoming you back again in the future. Many thanks, Mahesh, General Manager

Great reception from host, easy check in after a long drive to Bristol

Nota Tripadvisor 5.0/5

RajG612 Negócios - Avaliação com certificação TripAdvisor

Malena on reception is fantastic!!! I might poach her to come work for me! Great customer service!! It’s always nice to get great service espeisally after a 3 hour drive to Bristol ! Service and standards were great at the hotel! Parking within walking distance!

Hi there, Thanks for sharing your rating. We're thrilled to hear that Malena made such a fantastic impression on you; she's definitely a star on our team! It's wonderful to know that our reception was a beacon of comfort after your journey, and we're glad our service standards hit the mark for you. Plus, it sounds like our nearby parking was the cherry on top for a seamless experience. If you ever feel like swapping roles and joining the hospitality side, just know we've got a great crew here! We look forward to seeing you again in the future. Best wishes, Mahesh, General Manager

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 1.845 comentários 8.9/10 Localização
  • 2.715 comentários 4.8/10 Quarto
  • 1.769 comentários 7.4/10 Serviço
  • 28 comentários 7/10 Internet
  • 1.452 comentários 3.6/10 Conforto
  • 970 comentários 4.2/10 Limpeza
  • 857 comentários 4.8/10 Comodidades
  • 710 comentários 5.8/10 Pequeno-almoço

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